Angie's List, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had someone tell me not to contact Angie's List for this project. This particular person told me they heard that Angie's List contacts are unreliable. I did not deliberately fall into a trap of some sort, did I?  I contacted Angie's List about this problem, shortly after the occurrence and I was only directed to fill out a review of the company. It has been many weeks since that contact and I haven't heard another word from Angie's List, until now.I contacted this provider of service because they advertised through Angie's List. Perhaps the Revdex.com and Angie's List should do further research. It appears that my hands are pretty much tied. I had someone come to my house yesterday who was trying to tell me AC units only last 10 years.What happened to honesty  in business?
Regards,
[redacted]

I sent them a response below.  [redacted] Philban was a cus[redacted]er from 2003 to 2005 but not in 07 when the report claimed we caused damage and this was only reported to Angie's **st in December of 2014.I sent them all the facts as well as called Philban, with no response to date.Angie's **st has over 350 complaints with Revdex.com yet they still have an A grade.How can this be?[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Anna,Very interesting and thank youfor fil**ng me in.Still very strange.Yes [redacted] was acus[redacted]er signed by this office in April of 2003, we purchased this office inSeptember of that year.She was cleaned 48 times anduntil June of 2005 with zero complaints.  (see attached) Why would they post a review inDecember of 2014 about work done in June of 2007, then never reply to meresponse?You can see the reason forTermination on the second page, “no longer neeed”. I am still very angry about thisand the way it has been handled by Angie’s **st.  You all have over 350 complaintson Revdex.com yet still retain an A rating?How does this happen? I will pursue. Again THANK YOU for finallyafter all these months give me something to go on in clearing my name!! [redacted]  From: Anna [redacted] [mailto:anna**@angies**st.com] Sent: Friday, March 13, 2015 11:03 AMTo: '[redacted]@tcawest.com'Subject: A Message from Angie's **st-2007 Review Reconfirmation Hello[redacted], Inan on-going effort to resolve your questions regarding the review from memberCharles Maue, we again contacted the member using the information on file forhis Angie’s **st membership. Yesterday, we were able to speak with his wife,[redacted] Philbin. She confirmed that she did use your company, The Cleaning[redacted], and that work was performed at a previous address, [redacted] CurrierPlace, O’Fallon, Missouri.  Inyour original request that we reconfirm this review, you stated that yourcompany records indicated you performed service at the address of [redacted] CurrierPlace, O’Fallon, Missouri for [redacted] Philbin.  We hope this resolves thesituation. If you have any additional questions, just let us know and we’ll behappy to help. Sincerely, Anna[redacted]Angie’s**st 1030E. Washington St. Indianapo**s,IN 46202317-803-92131-866-625-5478 ext 79213anna**@angies**st.com  
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] CallSend SMSAdd to SkypeYou'll need Skype CreditFree via Skype

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

June 21, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our...

side of the story regarding complaints filed against our company.  I apologize for the delay in my response.   I first wanted to apologize to Mr. [redacted] for any frustration he has experienced during the sale or cancellation of his advertisement.   On 9/3/2015, Mr. [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreement.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.   We have reviewed our sales process and customer service interactions with Mr. [redacted]. We would have preferred to continue working with [redacted]’s [redacted] as an advertiser on Angie’s List, but given that Mr. [redacted] is no longer willing to advertise with us and in light of any misunderstanding or customer service issues over the duration of his advertising, we will consider his contract cancelled and have agreed to waive our standard Early Termination Fee for this contract. We will also be retroactively cancelling Mr. [redacted]’s contract dating back to 5/19, due to his original request.   In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service, and would welcome another chance to work with Mr. [redacted]’s business.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,       Jesse B[redacted] Angie’s List

November
6, 2014
 
 
 
Indianapolis
Revdex.com
22
E. Washington Street
Indianapolis,
IN  46202
Attn.
[redacted]
Re:
Complaint Case # [redacted]
 
[redacted],...

                                        ...⇄
 
Thank
you for bringing this complaint to our attention.  We appreciate the opportunity to give our
side of the story regarding complaints filed against our company. 
 
I’d
like to first apologize to Mr. [redacted] for the frustration he has endured as a
result of receiving unwanted phone calls. 
We strive to provide the best possible service to service providers. It
is clear from the tone of this complaint that we have failed in this regard.
 
I
have confirmed that Mr. [redacted] has been removed from our call list.  We again are so sorry for his frustration.      
 
Thanks
again for the opportunity to respond.    
 
Please
let me know if you need anything further.
 
Kind
Regards,
 
 
 
[redacted]
Angie’s
List

Angie's List has contacted this customer to discuss their experience and assist with the cancellation of their membership.  At this time, we have come to an agreement to resolve the customer's complaint and issued a refund for their recent membership renewal, effectively cancelling their...

membership.  Angie's List would like to wish this customer the best in their new ventures and hope the customer will keep us in mind in the future if a need arises.

March 14, 2017     Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to Mr. [redacted] for any frustration or confusion regarding his membership.   At time point in time, I am unable to locate a paid membership for Mr. [redacted] in Houston or the state of Pennsylvania.  The membership in the Houston area, which has [redacted] associated to it, is a free membership.  If Mr. [redacted] would be willing to reach out to me directly, I would be happy to assist him in locating and addressing his cancellation request.  I can be reached directly at (317) 396-9615 from 8AM-5PM this Tuesday, Wednesday, or Thursday.   Starting on Friday, March 17, 2017, Mr. [redacted] will need to reach out to my colleague Jesse B[redacted] at (317) 396-9625.   I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. I would welcome Mr. [redacted] to continue to contact me directly so that I can continue assisting him.    Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,     Jesse M[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Angie's List provided a full refund of the purchase.
Regards,
[redacted]

November 3, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I first wanted to apologize to Ms. [redacted] for any frustration she has experienced during the contract renewal process.   I have reviewed customer service interactions with Ms. [redacted]. Victoria J[redacted] and her manager, Andrea L[redacted] have both been working with Ms. [redacted] to attempt to set up her contract satisfactorily.  These contracts are dictated by our Legal Department and must adhere to certain guidelines and verbiage.  We have made concessions to include the zone information into Ms. [redacted]’s contract, which has caused the verbiage of the contract to be reorganized into a different format.  The same verbiage from her previous contract still exists and the zones have been added accordingly, as Ms. [redacted] has requested.  I have addressed the concern with Victoria J[redacted] and Andrea L[redacted].  They would be happy to speak with Ms. [redacted] to help get her contract signed and her advertisements renewed.   In short, I sincerely apologize that this customer is disappointed with their contract renewal experience with Angie’s List. We strive to provide top-notch customer service.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I appreciate their timely response and really appreciate your help in getting the situation resolved.  Thank you so much!  
Regards,
[redacted]

April 14, 2015    Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted],  Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story...

regarding complaints filed against our company.  I’d like to start by offering a sincere apology to Ms. [redacted] for the frustration this process has caused.  Ms. [redacted] purchased a Big Deal from the company, [redacted] on March 30, 2015.  I’m so sorry there were scheduling issues with [redacted].   A refund in the amount of $40.01 was processed on Monday, 4/13/15 for the Big Deal purchase.  An additional refund of $9.99 will be refunded as well for her membership fees per her request.  This will process through our accounting department and will take around a week for her to receive.  I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. It is clear from the tone of this complaint that we missed the mark, and I apologize for that.     Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.   Kind regards,   [redacted]Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. By refunding me the 11 of the 12 months that I paid for. 
Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In addition to the proposed solution, I am asking for a total refund of payments made.  I received no calls and no benefits whatsoever to the advertising I paid for.  Angie's List should stand by their efforts to produce at least some business for those who advertise.  To pay such monthly fees of 384.90 and receive nothing is shameful at best on their part.  This solution proposed by them would put me $769.80 in the negative with nothing to show for it.  Also, it was their fault that they did not clarify that the 5 rating minimum must include Angie's List members.  I was told that they did NOT need to be members.  This was a major problem that cost me calls and put my business way down on the list where no one would call me.  I was told that I was listed at number 6 at best.  Nobody ever goes that far down the list to call.  I am the case in point.
Regards,
[redacted]

February 20, 2017
Indianapolis Revdex.com
22 E. Washington Street
Indianapolis, IN 46202
Attn. [redacted]
Re: Complaint Case # [redacted],
Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints...

filed against our company.
I’d like to start by offering a sincere apology to Ms. [redacted] for any frustration or confusion regarding her membership.
Ms. [redacted] has been a member of Angie’s List since at least 2009. During the years between now and when she first signed up, she has utilized our automatic renewal feature for some years, and chose to manually renew her membership during other years. Though our membership agreement does advise that our default setting for memberships involves automatic renewal, we are always happy to change any member’s billing status upon request.
I have reached out personally to Ms. [redacted] via phone and email to offer to set her account’s billing up however she likes. We even have a free Green membership available if she prefers to change to that option. I am especially concerned by Ms. [redacted]’s mention of emailing us with no response, as I do not see records of those emails from our end. I would love to work directly with her to investigate these and be sure we responded to any and all inquiries.
Ms. [redacted] last renewed her membership in August of 2016. Though we do not normally offer refunds for renewals after 30 days from the renewal, I have made an exception and issued a refund of her most recent renewal. I have also left her account active through her expiration date next August.
I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. I would welcome Ms. [redacted] to continue to contact me directly so that I can continue assisting her.

Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.
Kind regards,
Jesse B[redacted]
Angie’s List

August 28, 2017         Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the...

story regarding complaints filed against our company.    I’d like to start by offering a sincere apology to Mr. [redacted] for the poor experience with our website.  He did indeed sign up for a one-year membership on 1/29/2017.  Unfortunately, we do not have records of any attempted contact, via phone or email, so I am not sure why his messages have not come through to us.   I have also reached out directly to Mr. [redacted] to advise of the email address associated with his membership and to reset his password and provide my direct phone number and email address, in case I can be of further assistance.  I am happy to extend his membership for free to help make up for any issues experienced.   I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. It is clear in this case that we missed the mark, and I apologize for that.      Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,       Jesse M[redacted] Angie’s List

October 30, 2014
 
 
 
 
Indianapolis Revdex.com
22 E. Washington Street
Indianapolis, IN  46202
Attn. [redacted]
Re: Complaint Case # [redacted]
 
[redacted],
 
Thank you for bringing this complaint to our attention. We appreciate the...

opportunity to give our side of the story regarding complaints filed against our company. 
 
I’d like to start by offering a sincere apology to Ms. [redacted] for the frustration this process has caused.
 
Ms. [redacted] purchased a Big Deal through Angie’s List on October 23, 2014 from [redacted]. The Big Deal was $85 Rodent Exclusion Package, and stated that it covered inspection to find potential rodent entry points and seal them off, installation of rodent baiting stations in the home to eliminate any existing activity, advice on future rodent-proofing of your home, and materials used for minor and common entry ways on ground-level exclusion work.
 
Because the company did begin to fulfill the terms of the package, Angie’s List is unable to issue a refund of the Big Deal to Ms. [redacted]. [redacted] is ultimately responsible for the quality of their work and the experience their customers have. In turn, they are also responsible for resolving any complaints that they receive from members because of their work. If problems arise, we strongly suggest contacting any service provider directly to see if they would be able to come to a resolution. Additionally, we suggest leaving a review via our website, to inform other members about the experience she encountered, as well as impact the provider’s grade on the List.
 
I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. As Ms. [redacted] has requested, I have stopped future renewals of her membership. 
 
Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information. 
 
Kind regards,
 
 
 
[redacted]
Angie’s List

January 15, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case...

# [redacted],                                 ...⇄ you for bringing this complaint to our attention.  We appreciate the opportunity to give our side of the story regarding complaints filed against our company.   I’d like to first apologize to Ms. [redacted] for the frustration she has endured as a result of our failure to meet her expectations.  We strive to provide the best possible service to our potential members across the country. It is clear from the tone of this complaint that we have failed in this regard. I have confirmed that Ms. [redacted] has been unsubscribed from future Angie’s List correspondence.  We again are so sorry for her frustration.  Please be assured ithas been addressed and she will no longer receive correspondence.  Although we cannot remove her information from our servers entirely because she has had a financial transaction with our company, we have removed her payment profile and fully unsubscribed her from phone calls, emails, and mailed information.  Thanks again for the opportunity to respond to this complaint.  Please let me know if you need anything further. Kind Regards,[redacted]Angie’s List

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The business states they will refund the amount paid and given to contractor. That is acceptable. Please hold contractors more responsible for their collaborative jobs. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Angie's List is not willing to remove the bogus review even if their member does not respond. I feel that if he does not respond in a reasonable amount of time the review should be removed.
Regards,
[redacted]