Anix, LLC

Hello,We are sending the customer a replacement of King and Heir mattes, and we advised her of this via email today 7/18.

Hello, The customer advised us that only the packaging was damaged, not the product itself. We only send replacements for damaged product. Since the products were not damaged we will not be issuing any replacements. In addition, per our policy we only issue replacement product we do not issue refunds, see policy attached. In addition, if the product is damaged please send us a photo of the damaged product for us to review.

Complaint: 11669059
I am rejecting this response because:
If you will contact me by email on the original order I can give guy my alternate shipping address but I will not close this case until I get my items [email protected]
Regards,
T[redacted]

Complaint: 12266225
I am rejecting this response because: the package was marked undeliverable because your company input my incorrect address on the package itself. My correct address is  entered on the confirmation order. Your company input a different address onto the package itself, therefore making it undeliverable by USPS because you entered an address that does not exist. I did check the tracking number, and was diligent in the process which was how I realized there had been an error. I was diligent and spent an hour at the post office sorting through YOUR mistake. However, because you entered an address on the package itself that does not exist not my actual address as I had provided, the post office returned the package to you. You are blaming the consumer for your error, and are refusing to correct a wrong that you created. 
Regards,
G[redacted]

Complaint: 11549584
I am rejecting this response because: 
Regards,
A[redacted]
There was more than "one" bristle that was splayed, as the picture shows it was a group of bristles. I was advised I could PAY to return the degective lroduct which was not acceptable. I will not pay anything for a defective product. In fact as the consumer, I should be getting a refund.

Hello K[redacted], We are advising that scanning information via USPS might not be correct, please allow a few more days to see if the package is delivered. As we advised we have dealt with this before with USPS and that is why we state this information.

Hello, Our email response time is 24-48 hours, in reviewing the customers' email chain we have responded within our promised response time, see our policy attached. In addition, today 8/18 via email the customer was advised that we are issuing her a replacement package of her missing makeup bag...

to her.

Hello, As advised the refund can take up to 12 business days, and there is not a way to speed up the process.

Complaint: 11985718
I am rejecting this response because:All customers were told 5days then after that customer service just completely avoided them. I got left a letter from the post office saying to please call and reschedule delivery. Some sort of customer service needs to actually be put into place
Regards,
D[redacted]

When a customer inquires about an issue regarding their product, we require that an order number be provided, in order for us to locate their order information and offer further assistance.On 8/22, we issued the following response below to the customer, asking for the corresponding information to...

offer further assistance that is in line with our policies."This issue has been escalated and reviewed. Could you send us your order number and a quick pic of what you are speaking of so we can take a look?"We have provided a screenshot of this response being issued on the date mentioned earlier with no response from the customer.  As we have not heard back from the customer regarding the requested information, we are currently unable to offer further assistance until this information has been provided.

Hello, On 6/7 the customer was emailed and advised we would issue a replacement package and processing could take up to 10 business days. The customers replacement package shipped on 6/21 which is within our processing time frame processed. If the customer cannot track their package they can...

email customer service and we can advise on the package location. I have emailed USPS to find out the location of the csustomers' replacement package, tracking LN44[redacted]9US.

Complaint: 11553780
I am rejecting this response because: They sent me a blanket response asking for more info (that I had already provided in my first email). I complied and provided the info again. I still have not heard back again in the promised time period. It has now been 48 hours since my last email reply and 2 weeks since my initial complaint. 
Regards,
S[redacted]

Hello, On 6/28, the customer was advised via email, "Unfortunately any further action that would need to be taken would be on your behalf, we do not file claims or contact the postal services. As advised per our policy we do not replace missing or lost international orders, and we will be...

upholding this policy."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11689821, and find that this resolution is satisfactory to me.
Regards,
[redacted]

E[redacted] did not place an order through our website, kyliecosmetics.com. When customers receive order confirmations from Kylie Cosmetics, their order number will consist of 7 digits and a K as the first initial. The order number that is provided by E[redacted] is order number #3174, which is not recognized...

in our system. We have also included a screenshot indicating that the customer service team E[redacted] has tried to contact is not the customer service on our website. The screenshot provided indicates that there are no search results for the email address e[redacted]@hotmail.com for received emails in our customer service inbox. We advise that E[redacted] contact the website that she has placed order #3174 with as they will be able to provide the best assistance with the order in question.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11558679, and find that this resolution is satisfactory to me. Thankyou very much for responding I appreciate that my complaint has be reviewed and resolved!!
Regards,
R[redacted]

Hello,Only after I responded the to customers' Revdex.com claim did she then go and send another email with photos from Kylie Cosmetics. The photo was "reposted" from another persons's Instagram account. The customer was also advised that shades will appear different based on the lighting, saturation, and complexion. The customer was also advised that she did receive the correct shade. In addition per our policy we do not offer returns or exchanges, see attached, and  we will be upholding our policy

Hello, The customer was issued a return label to send back the Mary Jo, once we receive it back at our hub we can issue a replacement Mary Jo.

The processing time for orders is 3-5 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. Meaning that our processing times can be longer than 5 business days, and this information is listed on our FAQ page. Please...

note that our FAQ is available to view before ordering, and if the customer should have any questions they can reach out to customer service via email. According to the tracking number the customers order shipped today 12/2, tracking 94[redacted]4.

Hello, You are correct, we did have the wrong country, we will ship out a new package of 2 Literally glosses, and it will ship out in the next  2 business days. Once your order ships you will receive an email with tracking.