Anix, LLC

Per our policy we need a photo to authenticate the claim that the product was leaking. We don't show an email from this customer with this information. The customer was emailed this request today 2/13, and once we receive this information we can provide a solution that aligns within our...

policy.

Hello, Regardless of whether we are issuing a replacement package order sending a new package customers and duties fees may be charged. Note that these fees are not issued by Kylie Cosmetics they are issued and regulated by your country.When shipping internationally we are required to list a...

value on the package. Note the value listed must be for the price of the goods being shipped. Any of the fees that you incur when picking up your package are solely regulated by your country, and unrelated to Kylie Cosmetics. This information listed on Kylies shipping page (see attached) that we are not responsible for any and all fees for international customers.

Complaint: 11956889 
I am rejecting this response because: I have been waiting for way too long for my package. You should upgrade your tracking and it's not like this is the first time I'm ordering something from out of my country. Other sites show proper tracking and I have waited the time period of the package to arrive
Regards,
T[redacted]

Complaint: 12638312
I am rejecting this response because:
Regards,
K[redacted]

Complaint: 11669059
I am rejecting this response because:
If you will contact me by email on the original order I can give guy my alternate shipping address but I will not close this case until I get my items [email protected]
Regards,
T[redacted]

Complaint: 11553780
I am rejecting this response because: They sent me a blanket response asking for more info (that I had already provided in my first email). I complied and provided the info again. I still have not heard back again in the promised time period. It has now been 48 hours since my last email reply and 2 weeks since my initial complaint. 
Regards,
S[redacted]

Complaint: 12266225
I am rejecting this response because:The package should then be in your care already, and I should have my refund. My refund has still not occurred. 
Regards,
G[redacted]

Complaint: 11539517
I am rejecting this response because: it is the same response they constantly give me. I have contacted Aus post and forwarded them the information stating they need to file a claim with the USPS as we cannot do that from here. My post office has confirmed the parcel was either lost or never posted as nothing was ever delivered to my address. It is simply not fair that I have paid hundreds of dollars for items that I have never receive. I would like my money back as they shouldn't be allowed to keep money when they haven't sent me anything in return
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11626434, and find that this resolution is satisfactory to me.
Kylie Cosmetics has sent me a invoice thru email and I have paid it.. The invoice shows all the items that were on the original invoices.. This was all that I was asking for.. To fix situation.. I will be patiently waiting for products.. 
Regards,
Stephanie Flores

Hello, The customer was issued a return label to send back the Mary Jo, once we receive it back at our hub we can issue a replacement Mary Jo.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11558679, and find that this resolution is satisfactory to me. Thankyou very much for responding I appreciate that my complaint has be reviewed and resolved!!
Regards,
R[redacted]

Hello, As we stated our policy that is listed on our website states that we do not accept returns nor do we issue replacements. No where on our website or at check out does it state what the customer is stating, "but that any returns would be issued an exchange or credited to my account." I will reattach our policy that states no returns or exchanges. There is no verbiage about returns or exchanges when a customer goes through our checkout.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12408904, and find that this resolution is satisfactory to me.
Regards,
L[redacted]

The processing time for orders is 3-5 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. Meaning that our processing times can be longer than 5 business days, and this information is listed on our FAQ page. Please...

note that our FAQ is available to view before ordering, and if the customer should have any questions they can reach out to customer service via email. According to the tracking number the customers order shipped today 12/2, tracking 94[redacted]4.

Complaint: 11552253
I am rejecting this response because:
Regards,
G[redacted]
Ok, lets wait and see how it goes.thank you!

E[redacted] did not place an order through our website, kyliecosmetics.com. When customers receive order confirmations from Kylie Cosmetics, their order number will consist of 7 digits and a K as the first initial. The order number that is provided by E[redacted] is order number #3174, which is not recognized...

in our system. We have also included a screenshot indicating that the customer service team E[redacted] has tried to contact is not the customer service on our website. The screenshot provided indicates that there are no search results for the email address e[redacted]@hotmail.com for received emails in our customer service inbox. We advise that E[redacted] contact the website that she has placed order #3174 with as they will be able to provide the best assistance with the order in question.

Per our policy listed on our FAQ page and order confirmation page, our processing time for orders is 3-5 days business days, business days do not include the weekends and holidays. Please keep in mind that during the holidays, processing times may vary. As the customer placed their order on 11/25...

order K4057610, and is currently on day 4 of processing, and according to our policy can be extended past 5 business days. As soon as your order has completed processing it will ship.

Complaint: 11867316
I am rejecting this response because:I still have not received the correct eye shadow and I have not received a confirmation that it has been shipped. I also do not understand "one time courtesy" as this is their error. I will not consider this closed until I receive what I ordered.
Regards,
[redacted]

Complaint: 11626294
I am rejecting this response because: my complaint is not that I was sent the same color twice. My complaint is toward they're horrific customer service and them attempting to scam the consumer by putting out another color that is, in fact, identical to one previously released and purchased by the consumer. They sent me the same absurd email last night and I stated then as I'll state now that it is unacceptable. I want my money back plain and simple and they have lost a very good customer. I will make sure I pass the word into others.
Regards,
J[redacted]

Hello, On 6/7 the customer was emailed and advised we would issue a replacement package and processing could take up to 10 business days. The customers replacement package shipped on 6/21 which is within our processing time frame processed. If the customer cannot track their package they can...

email customer service and we can advise on the package location. I have emailed USPS to find out the location of the csustomers' replacement package, tracking LN44[redacted]9US.