Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11550505, and find that this resolution is satisfactory to me to an extent. For the amount of time that took for them to reply or pay attention to my situation required me opening a case with Revdex.com and complaining on Twitter for others to see. Absolutely ridiculous!!! I should be offered to a refund and a new lip kit sent out as a compensation!! 
Regards,
E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11698463, and find that this resolution is satisfactory to me.
I would like to let you know that they have kept to their promise on sending a replacement for the lost package. It doesnt discount the fact that their packages that they send out to the customers are being lost or stolen so I hope they do change the packaging or secure the delivery in any way possible.Also, the timeliness sof their servicing has been an issue. The replacement package has already arrived after they sent out the tracking number. summing it up, the issue is resolved but they really have to work on their delivery logistics.Regards,
K[redacted]

Complaint: 11563378
I am rejecting this response because: Once again no solution has been offered. I'm being told too bad. As per the email we had established conversation that I wanted the order changed and they replied and had said that was no problem as long as the shade was in stock. They knew something was wrong with the order yet they sent it anyways. I keep asking what the next step is to have this resolved and have yet to receive a reply. Im happy to refuse the order when it arrives if that means I will either get a refund or they can then correct the order and resend it, however again no resolution has been offered thus far. 
Regards,
B[redacted]

Complaint: 12258292
I am rejecting this response because: They are the shipper of record not me. They should be doing this not the other way around. I'm not getting paid to do their job.
Regards,
C[redacted]

Hello, For order K875571 please file a claim with USPS and provide us with the claim number once you receive it.  Once we receive your claim number we can send heir together with your True Brown, and I will ensure it is shipped to:K[redacted], WR&A LLP

Our response time to emails per our policy is 24-48 ours, and in review of the email chain we did respond to the customer within our promised time frame. I have attached a copy of our FAQ page and the customers' email chain. Unfortunately it does appear the replacement package did take some...

additional processing time beyond our promised 7-10 business days. The replacement package did ship today 9/26, tracking 94[redacted]8[redacted]3.

Hello, We are pending taking any action with this request, pending the photos of the packing slip and the kits with the shade names out so we can see the product names. Once I receive the correct photos I can proceed with resolving this issue.

The customer had reported that they have received the incorrect order and to verify this issue, we asked for photos of the issue in question. Once received and reviewed, we then proceeded to issue a refund for product in question, as the product is currently on back order and we not able to issue a...

replacement for the item in question, as a form of compensation. Once a refund has been issued, the refund will take 7-12 days for the refund to process. Once a refund is initiated, no further action can be taken with the product in question that is refunded, as we cannot retract a refund once initiated. As this is the case and we have issued a refund, we cannot issue both a refund and a replacement of the product and/or another product as a form of compensation, as funds are no longer received for the products in question.  If the customer experiences any issues with receiving the refund in question, we recommend that the customer contact their bank they use for the payment method that was used to place the order, to ensure that the refund was applied correctly.

Customer emailed us on 3/7 and on 3/9, we have responded this morning 3/10 at 9/30 and notified her that we would be sending replacements out to her.

Hello, Today via email, the customer was advised, We are so sorry to hear you did not receive your products.Please file a missing/tampered  package claim with the post office, you can file the claim over the phone or on their website.Once you receive a claim number please give it to...

us and we'll get back to you. We need a USPS claim number in order to issuea replacement package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753821, I accept this response even though I take great offense to them stating they would issue a one time replacement package. What if they mess up again I am out my $70? This was me response to them: Re: Order K3122373 People C[redacted] Kesel <c[redacted][email protected]> Today at 9:10 AM To Kylie Cosmetics CS  Message body Once we receive the product back, we will issue a one-time courtesy replacement package to youThis is a concern as what if you mess up again and I never get it? You literally act like you are doing me a favor by shipping my actual order. You will issue a one time courtesy replacement? It is not a replacement I never got my order which was paid for. My order was $70 and the one I am returning is $160. I could have kept it so who is really giving the courtesy here?? If I don't receive my order in a timely manner the Revdex.com will hear from me again as the handling of this was wrong from beginning to end.   
Regards,
C[redacted]

As a courtesy we can offer a replacement. Please return the product back to us and ensure to include your full name, email address, and order number. Once we receive your package back, we will issue a new replacement package to you.Ship to Address:Kylie Cosmetics[redacted] Rd.Oxnard, CA 93033

Complaint: 11568780
I am rejecting this response because: Once again I understand your policy. l am glad to know that you guys stick to your policy. However, how does your policy apply to a situation where what was confirmed wasn't in my cart prior to final purchase? I have shopped online for many years. I always go through my order prior to purchase. The cart didn't reflect 2 Heirs and my order was correct prior to purchase. So I went through with the purchase. Upon receiving confirmation of the order, I immediately saw the mistake and contacted customer service. So how does your policy apply to this kind of a situation? On a side note, I do find it very interesting that prior to contacting the Revdex.com I used to continuously check everyday for a prompt response. However, I would get a response almost a week later. Now that we are going through the Revdex.com, there is usually a response by the time I check my email. Does one have to file a complaint to the Revdex.com in order to receive a prompt response? 
Regards,
[redacted]

Complaint: 11555919
I am rejecting this response because: I do not plan to open the postal package when it finally arrives and plan to return the item for an exchange of color.  I don't want a refund and the product will not have been tampered with as I am not going to open the package.  I don't understand why I can't return upon receipt of the item.
Regards,
M[redacted]

Hello, We want to review the email chain, but when I tried to locate the email in Kylie Cosmetics Customer Service there were not emails form this customer, see attached. Please provide the email address used to email us so that we can best assist and provide the customer with a...

resolution.

Customers order was placed 04/02/18 and shipped 04/04/18. According to USPS tracking, the order was delivered 04/05/18.The customer reached out 04/05/18 stating that they had not received their package. We responded to the customer 04/06/18 advising them to wait a few more days for their order to be...

delivered as USPS tracking can be marked as delivered before the order actually arrives. The customer reached out again 04/09/18 stating that they had still not received their package. Our customer service team responded 04/10/18 advising to wait a few more business days and to get back to us if they had not received their package. The customer reached out to us 04/16/18 stating that they had still not received their package. We advised the customer 04/17/18 to file a missing mail claim with USPS and provide us with the claim number per our policy so we may further assist the customer. The customer responded the same day stating that they wanted a refund for their order. Our customer service team responded the same day advising the customer of our no refund policy and issued a replacement 04/17/18.

The customer has been offered a replacement package for their empty box. Once the customer's order ships, they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if...

they should have any issues to email into customer service so that we can ensure their issue is resolved.

Mrs. C[redacted] did not place an order through our site kyliecosmetics.com. We know this is not an order placed through our site, as our order numbers will be six to seven digits long and will consist of a K. The order number C[redacted] has provided does not follow this format. In...

addition, per the provided screenshots C[redacted] has provided us, it appears they have received their order confirmation from [email protected], which we are not associated with and all of our contact information is provided from a .com domain.As this is the case, we advise C[redacted] to contact the site she did place this order with, as they will be able to offer further assistance.

It appears that the order number you provided is not an order number from Kylie Cosmetics, as our order numbers start with a K. Also our lip kits are $29.00 and the customer paid $29.99. We recommend the customer Please contact the company you did make the order with as they can best assist...

you with your inquiry. As we can state with 100% certainty that this was not an order made through KylieCosmetics.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871680, this response is not satisfactory. The business wants me to verify the last 4 of my card but I have already purchased the product and my money was taken out of my account already. My order number for the holiday box is K3980491 and is still unfullfilled.
Regards,
S[redacted]