Anix, LLC

Hello, On 7/15 the customer was advised, "No worries! Our replacements are processed separately from our other orders. Please note processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking." The package was shipped on 7/19 reference tracking 94[redacted], we shipped the customers order within 2 business dayswhich is well within the time frame promised.

Complaint: 12745080
I am rejecting this response because:
Regards,
V[redacted]

Hello,The customer was advised we cannot issue replacements or refunds due to our policy, and the exact email the customer was sent on 7/6 see below:We cannot issue refunds/replacements for missing/lost international orders. This information is available on our Shipping page:"We are not...

responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States."We apologize for any inconvenience this may cause.Shipping Policy:http://kyliecosmetics.com/pages/shipping-policy

Complaint: 11565747
I am rejecting this response because that may be the case but I still very much convinced my jar was not completely full I had a cousin that order the metals as well and when her's arrived it was nothing like mine you could tell the jars were filled it had a bit of weight to it even when you moved the brush around the jar you couldn't really see straight through to the glass so how come mine was like that i have used other metallic product from other make-up brands so I know the consistency of the product I am aware that every brand has it  own formula but that particular product was not filled it was just made to look like its wasits just strange that my cousin would order the same product as me but her's is full and mine turns out half full.I only took my complain to the Revdex.com because I had emailed the company and received no responses after 24-48 hours  and I had been told by other customers that the company tends to not respond back i am aware they must have a lot of emails on a daily basis but I needed a quick response and resolutionl have no issue with the other products they were fine but after comparing  my Heir metallic products with other customers there is a significant differences. 
Regards,
A[redacted]

Complaint: 11441548
I am rejecting this response because:
I am not happy! The least you could do is contact USPS for me to find out where it is and let me know what they say! I work in this industry so I know how easy it is for you to contact them regarding my order ! I am unable to contact them, the phone numbers don't work nor does the email because I am in the UK. I have no way of finding out where my parcel is and I'm not going to just let $131 go! I want either my parcel or my money!
Regards,
B[redacted]

Unfortunately, we will be unable to honor any promotions for orders placed outside of the time frame as we aim to fair and consistent to all of our customers who participated in this promotion.  We apologize for any inconvenience and appreciate your understanding. Conditions of Promo: Free...

domestic shipping on orders over $40. Free shipping promotion will automatically be applied to eligible orders. No coupon necessary. Offer cannot be applied to existing orders or combined with other orders. Cinco De Mayo Promotion starts at 8:00am PST on May 5th. Customers can choose a free Matte Liquid Lip Kit with the purchase of any Matte Liquid Lip Kit. Offer open to all customers while supplies last. Promotion ends when product is no longer available.  Items are not automatically added to cart. Items must be added before checkout and customer can select items based on the number of Matte Liquid Lip Kits purchased. Products cannot be applied after the order has been placed. Promotion ends when product is no longer available, or at 11:59pm PST on May 5th, whichever comes first. While supplies last. For full terms & conditions. As this is the case we are under policy to state that we will not be honoring the promotion.

Complaint: 11546393
I am rejecting this response because: am I going to receive a refund aswell out of COURTESY? t's the absolute least your company could do. my shipping address is as follows 6 wyre close, Whitefield, Manchester, M45 8LX
Regards,
B[redacted]

Our response time for emails is 24-48 hours. The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails first that is why her email was not answered. Today via email the customer was...

advised that we are issuing her a replacement package of the 2 creme shadows that were missing from her order.

Per our policy listed on our website we do not accept returns or exchanges, see link https://www.kyliecosmetics.com/pages/shipping-policy. The ingredients for our products are listed on the outside of the lipstick package.

I am rejecting this response because:Complaint: 11397288 I reject this proposal as the boxing of each lipkit is part of the amount I paid. Does the company ever sell them without boxes NO!, because the customers are not just paying for the lip kits inside but for the box itself. So I reject to provide anymore pictures until the seller stops delaying things to keep asking for pictures. As the damage I have shown is enough. As even royal mail knew so as they said it themselves.  I can provide more pictures that I initially sent Kylie Cosmetics yet they rejected it entirely
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11465344, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

On 1/16 and 1/18 the customer was advised, " Hi Ruslan So sorry you did not receive your items. No worries, we can send another package as a one-time courtesy.  Do you have an alternative address, so that there isn't another issue?" The customer has yet to respond to this email...

query, as soon as the customer responds we can then issue the replacement package. I have included an attachment of this conversation showing the customer has not responded. Once the customer responds we can then issue the replacement package.

Today 9/27 via email the customer was emailed there tracking number, see email below. In addition, our shipping system sends an email with tracking once an order ships, since this order has shipped an email was sent to [redacted]@yahoo.com. "Hi O[redacted]Your order has shipped! Tracking: 94[redacted]1Please allow 24-48 hours for your tracking to update. Thank you!"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11622561, and find that this resolution is satisfactory to me.
my complaint on kylie cosmetics has now been resolved. thank you!
Regards,
F[redacted]

Hello, Based on the information in the customers email I am not able to locate an email. I emailed the customer today 7/6 and advised, "Could you send us a quick pic of what you are speaking of with your liners  so we can take a look? Please provide your order number."

Hello,On 6/30 the customer was emailed and advised that we are issuing a replacement of Reign, see verbiage on email:"Sorry for the inconvenience! We'll have a replacement of Reign sent out to you ASAP!Processing is 7-10 business days, once your replacement package goes out you'll receive an email...

with tracking."

Our response time form emails is 24-48 hours. The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails first that is why her email was not answered. We did send the customer an email on...

4/5 advising her that her duplicate order had shipped. The customer was advised to refuse one of the packages upon delivery, by writing "RETURN TO SENDER" on front of the unopened duplicate package.” Based on the tracking both packages were delivered to the customer, neither package was shipped back to Kylie Cosmetics. Order K363404 tracking number 94[redacted]93951865981 order K380203 tracking number 94[redacted]94Kylie Cosmetics

Complaint: 11491331
I am rejecting this response because:Two products were not the only ones damaged, I had 3x heir, 3x Posie k and 3x exposed in the order. I have previously told them that I am willing to return them all and be issued a refund, since they are refusing to replace them all.
Regards,

We sincerely apologize for any inconvenience the customer has experienced regarding shipping. As our customers are the top priority, we do our best to communicate any issues regarding order status. Please note, all orders are typically processed within 3-5 business days (this does not include...

weekends or holidays). For orders placed on May 5th, the first day the order exceeded normal processing time was May 15th.We have recently experienced an increase in order volume as result of a recent promotion (during which the customer ordered) which placed us outside of normal processing time frame. A delayed shipment notification was sent on May 16th notifying customers that processing times have been extended to approximately two weeks. This applies to any orders that were placed between May 5th to May 14th. I have attached a screenshot of this specific mailer for reference. Customers were also notified via social media (see screen shot).Their order has shipped. Tracking: 94[redacted]83455183398Please allow 24-48 hours for tracking to update. We also recommend that the customer please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Complaint: 11980006
I am rejecting this response because: the product looks horrible as a consumer I do not like paying $64 and getting something in the mail that looks like this and for them to say that's there fill like is ridiculous I have about 10 other lip products from Kylie cosmetics and none of them look like this I also included photos for them and for them to say that's normal is odd .. the bottle is 1/3 filled I can swirl my brush around and it's get more and more see through ... at his point I'm so fed up with this company and would just like a refund customer service is no help they ignored me and offered no resolution . Please help me get a refund .
l
B[redacted]