Anix, LLC

Complaint: 11953421
I am rejecting this response because: I cannot open it its really death smell and my children have asthma at home! And this is not a respond I have literally every eyeshadow palette in the market and I never received one that has a smell ! I have a Huda Beauty palette that stayed 7 days in transit and never had this smell! So no I want to return the palette and full refund for lying on people ! Check over the internet "royal peach palette" chemical smell!
Regards,
S[redacted]

Hello, The customer was advised on a 5/2 email  that replacement orders processing time is 3-5 business days, and today 5/9 is the 5th business day. We are running a little late today 5/9 the customer was advised that her order has not shipped and we will need a few more days to process...

her order.

Currently as the charge back is open, and their bank is considering a resolution. As we cannot refund any order when a charge back is open, since if the customer wins the charge back they will receive a double refund. Please note that if the customer does win the charge back they will get the refund they requested, and therefore the issue will be resolved.

Hello, I have put a rush on this order and it will ship out in the next few days. Again we do apologize for the delay.

Today 12/19 the customer was advised, "We apologize for the delay! We are working double and triple overtime to get your order shipped! We have checked with our shipping department, and you order will ship in the next 2 business days and you will receive it in time for Christmas (as long as...

there are no delivery delays with the USPS). Thanks for your patience!" Once the customer's' order ships they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Per our policy for all orders that experience any missing/wrong/broken product, the buyer must reach out to our customer service and notify us of this event within 2 weeks of receipt of the order. The customer had reached out to us past the two week provided time frame our policy had outlined...

on our website. We have attached three files, one is a screenshot that illustrates our replacement policy on our website, that is made public for customers before ordering, and two further screenshots that indicate when the package was delivered and when the customer had emailed our customer service team regarding the order in question. As evidenced by the screenshots of the date the package was received and when the customer inquired about the order in question, we have concrete and irrefutable proof the customer did not email within the 2 week time frame. As a result, we are sticking by our policy in order to be fair and consistent to all of our customers and will not be issuing a replacement for the product in question.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11477250, and find that this resolution is satisfactory to me provided they do provide the replacement of the missing items in my order. Order no. is K983212 and attached is a picture of the customs bill of entry here in Dubai where in it is declared that only 1 carton arrived. Also attached is the Kylie box with the shipping label that arrived with only 3 Lipkits (Exposed).Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11429439, and find that this resolution is satisfactory to me.
Although they need to revise their customer service as well as fix the issue with the falsely labeled factory address.
Regards,
G[redacted]

Per policy, we do not reissue orders that are marked as undeliverable. Once the package has been received back at our Kylie Cosemtics HQ, the order in question is cancelled and refunded. When shipping orders, we use the shipping address provided at checkout and the package is then in the hands of...

our shipping partner USPS. We recommend that the customer keep an eye on their tracking status for their order's transit or contact their local post office for further shipping information, as USPS handles all packages in transit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11629106, and find that this resolution is satisfactory to me.
Though to prevent the loss of the object again, can this be sent to [redacted] Woodbridge, VA, USA 22192Regards, 
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11579469, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

Hello, Today 8/29 via email the customer was advised:"So sorry you did not receive your items.No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?"

As our promo only included a free stocking for orders placed for $100; therefore the caption need to reflect the correct parameters so that customers would know how to \correctly qualify for the free stocking.

Complaint: 11615483
I am rejecting this response because: The product is not in the conditions the company claim them to be. I have compared the lipsticks with other multiple same exact products that other people ordered and they were truly full, mine were not. I am presenting pictures to make sure you can see what I am talking about, they are more than half empty. I know the company has a "policy" of no refunds or exchanges but that does not affect my customer rights (which are not being respected even if the law states they should). In any case if the amount that came in my products is the "normal" amount for the company they must be tricking the customers with false advertising because there is no way that the amount labeled in the package is the same amount that came (in which case I am willing to sue).  I am very disappointed with this business and I can not believe they are rejecting to assume their responsibility with the costumers even if they are a millionaire industry. I do not want any kind of problems, but this products are expensive in comparison with the competition and I would not accept any problems with them. I just want to solve my complaints without having major problems. I want a replacement.
Regards,
E[redacted]

Hello, Today via email, the customer was advised we will issue a replacement package, we just need them to confirm if they want to use a different address. See exact email verbiage customer was advised below: "Hi M[redacted]Thank you for filing a claim.We are so sorry you did not...

receive your items.No worries, we can send another package as a one-time courtesy."Do you have an alternative address, so that there isn't another issue?

Hello, I contacted USPS and they advised the package arrived in Mexico on 4/12/16. The customer advised via email today 5/23 that their post office cannot locate per package. Per our shipping policy, “We are not responsible for any shipping deliveries that may be affected by customs,...

naturaloccurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States.”  Per our policy we will not be issuing a replacement package or refund.

Complaint: 11630760
I am rejecting this response because: if you click on the tracking number you provided, you will see that the item has NOT been delivered. I have not received a tracking number for the "courtesy package" you are sending. Please provide an updated tracking number to confirm shipment.
Regards,
G[redacted]

Hello, The customer was emailed today advised to provide photos of the issue she described in her Revdex.com email. Once we receive the photos we can provide the customer with a resolution.

Hello, Per the note on the charge back a response can take up to 90 days, and currently we are waiting for a resolution/response. We cannot take any action on the refund since the charge back shows pending. I have re-attached the note for your review.l

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11539118, and find that this resolution is satisfactory to me.
Regards,
K[redacted]