Anix, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11563104, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: I am rejecting this response because:I will not accept a response until I have the actual liquid lipstick that I ordered in my handsI do not believe that "spamming" is a reliable excuse for not responding to my emailsI have heard MULTIPLE ACCOUNTS where customers have emailed customer service without hearing anything for up to daysWhat other options does a customer have than to email customer service more than once to get a response? Regards, E [redacted]

Complaint: I am rejecting this response because:This has still not been resolved I have contacted this business even sent them pictures and they are not following through I told them they sent duplicate lip colours when their was suppose to be different shades and they still have not resolvedPlus they are not taking any responsibility for the damaged boxes the items were in and how it didn’t arrive till week after Christmas There has been NO remorse or care and will never order from them again!Regards, J [redacted]

Complaint: I am rejecting this response because: my complaint is not that I was sent the same color twiceMy complaint is toward they're horrific customer service and them attempting to scam the consumer by putting out another color that is, in fact, identical to one previously released and purchased by the consumerThey sent me the same absurd email last night and I stated then as I'll state now that it is unacceptableI want my money back plain and simple and they have lost a very good customerI will make sure I pass the word into others Regards, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12157487, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: I am rejecting this response because: if they say that is the "fill line" then why didn't the other I bought have the low fill lineThat is not correct, your products are not consistent and I've already had problems with this order not receiving everything and I've had to deal with the customer service department ignoring my emails for weeks and months on endI do not reject their excuse of it being because if that was the chance is one of the other I bought would be close to that or appear as empty, but they didn'tThis one specifically did and I've seen countless people on social media with the same problem except after weeks of no response from customer service, they actually got a replacement Regards, [redacted]

Complaint: I am rejecting this response because:Attached is where I ordered from and the email I received after placing my orderI have double checked several times and that is the website I ordered from Regards, S [redacted] ***

Hello, On 7/the customer was advised, "No worries! Our replacements are processed separately from our other ordersPlease note processing is 7-business days, once your replacement package goes out you'll receive an email with tracking." The package was shipped on 7/reference tracking [redacted] [redacted] , we shipped the customers order within business dayswhich is well within the time frame promised

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11753821, I accept this response even though I take great offense to them stating they would issue a one time replacement packageWhat if they mess up again I am out my $70? This was me response to them: Re: Order KPeople C [redacted] Kesel Today at 9:AM To Kylie Cosmetics CS Message body Once we receive the product back, we will issue a one-time courtesy replacement package to youThis is a concern as what if you mess up again and I never get it? You literally act like you are doing me a favor by shipping my actual orderYou will issue a one time courtesy replacement? It is not a replacement I never got my order which was paid forMy order was $and the one I am returning is $I could have kept it so who is really giving the courtesy here?? If I don't receive my order in a timely manner the Revdex.com will hear from me again as the handling of this was wrong from beginning to end Regards, C [redacted]

Complaint: I am rejecting this response because:I would be completely satisfied with the company if they send me replacementsThe products are way too expensive to just chalk it up as a lossMy reason for rejection is that I have emailed them asking for some type of proof that my replacement package was mailed, for example a tracking numberThey ignore me every timeUsing the Revdex.com is the only way they respond to meSo hopefully with this, they will provide me with tracking info on my new package Regards, C [redacted]

Per our policy if an international customers' order is lost in transit we do not issue a replacement package per our policyThis customers' package was lost in transit that is why no replacement package was issued, and on 5/the customer was advised via email that we are not issuing a replacement see email below:We are very sorry to hear thisHowever, we cannot issue refunds/replacements for missing international ordersThis information is available on our Shipping

Our response time for emails is within hours, and can be extended during and after launches The customer emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredOn 12/we advised the customer to file a claim, and they responded "The shipper which is you needs to file the claim." Today we advised the customer we will issue a replacement package of order KThe exact email verbiage the customer was advised, "Hello Monae We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking." Once the customer's' order ships they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

Complaint: I am rejecting this response because: the company have not sent me my correct order ! I have sent loads of photosof the wrong items I received and nothing happensI'm begging them to help me! They just ask for more photosI want my correct items or my money backThey treat there xostomers terribly it's the worst service I've ever had Regards, A [redacted]

Complaint: I am rejecting this response because: This company has told me multiple times that they have requested a new order shipped and I never receive anythingThis is appalling business ethic and scamming customers is not acceptableI was charged for my product nearly a month agoUnless Kylie Cosmetics is selling product they don't have there should not be a single issue with shipping the product in a timely fashionOne month is not timely and a replacement package should never have to be requestedI am disgustedI will keep complaining until a refund is received or a product Regards, K [redacted]

Hello,For the customers’ order Kthe customer’s order was placed on 6/and the order was shipped on 6/21, our processing time frame is that an order ships in 3-business daysThis order shipped in business days which is within our processing time that is listed on our website (see attached) and this information is listed on order confirmationsThere will be not refund of shipping issued to the customer, as there was no delay in our shipping processAlso in our 6/email to the customer we advised of our processing time frame for orders, please see email below: “Orders are currently processing! (K1401790) Our processing time for orders is 3-days business days, business days do NOT include the weekendOnce shipped, your delivery time within the United States is 3-business days and 10-business days internationallyPlease keep in mind that during the holidays, processing times may varyOnce your order ships you'll receive an email with tracking.”

Complaint: I am rejecting this response because:If the USPS isn't responsible and Kylie Cosmetics is not responsible for the shipment of their products who is? I do not want their products after the ridiculous "customer service" their team members provided meI want my money refunded Regards, K [redacted]

Hello, As we stated our policy that is listed on our website states that we do not accept returns nor do we issue replacementsNo where on our website or at check out does it state what the customer is stating, "but that any returns would be issued an exchange or credited to my account." I will reattach our policy that states no returns or exchangesThere is no verbiage about returns or exchanges when a customer goes through our checkout

Hello, Unfortunately based on the information you provided below we can confirm this is not a Kyliecosmetics.com order our order numbers start with a K, and our order numbers are longer than digitsIn addition, the customer sited kyliecosmeticsoutlets as the business they ordered fromWe are Kyliecsometics.com, and we are not affiliated with any other business nor do we authorize anyone to resell our products, see policy attachedTherefore, we would advise to contact the site you placed the order with they are the only ones that can assist you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11553874, and find that this resolution is satisfactory to me I'm disappointed they did not extend an apology for the issuesThey pretty much put blame on me instead of owning up to their terrible customer serviceThe lack of respect for being a repeat paying customer has me hesitant to purchase product from them againI expected more from Kylie Jenners companyIt took me contacting the Revdex.com to get them to respond to me & fix their mistakes Regards, Elizabeth Hess

The customer was advised to, "please verify the last four digits of the card used to place your order so that we are able to assist you with your request." This request was made to ensure this customer placed this order, and once verified we can then assist the customer