Anix, LLC

Complaint: I am rejecting this response because: this is not a limited edition launchIt's a sale that happened on the 5th of MayIt is now the 15th of May These are not limited edition lip kitsLimited edition would be the holiday sets which I received within 3-business days Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12408904, and find that this resolution is satisfactory to me Regards, L [redacted] ***

The customer was advised via email to file a claim with USPS, and then provide us with the claimOnce we receive the claim number we can then issue a replacement packageSee below for exact email verbiage customer was advised: "Hi RosialeeWe are so sorry to hear you did not receive your products.Please file a missing package claim with the post office, you can file the claim over the phone or on their website.Once you receive a claim number please give it to us and we'll get back to you.Thank you,"

We have issued a replacement package for the customers order Kof the Leo Lip kitThank you

Hello,For the customers email stating that she sharpened Posie K and there was no product in the barrel we are able to issue a replacementBut for the other liners the customer received the product on 3/14/16, but did not email us until 5/Unfortunately this is outside our return time frame, and unfortunately per our policy we are not able to issue replacements for the products that were received damagedOn 6/the customer was advised the below:Per our policy we will only send replacements for damaged/missing product within 14-days of receipt of your packageUnfortunately your request is outside of our replacement time frame and we can no longer issue a replacementThis policy is listed on our faq http://kyliecosmetics.com/pages/faqs

Hello, On 6/the customer was emailed and advised we would issue a replacement package and processing could take up to business daysThe customers replacement package shipped on 6/which is within our processing time frame processedIf the customer cannot track their package they can email customer service and we can advise on the package locationI have emailed USPS to find out the location of the csustomers' replacement package, tracking LN[redacted] 9US

The customer is correct they did place their order on the correct date and time to receive a free stockingI have provided a screen shot of their order showing the stocking is included in their shipment

Hello, The customers' replacement order was shipped today, and the tracking number is [redacted]

Complaint: I am rejecting this response because: Once again no solution has been offeredI'm being told too badAs per the email we had established conversation that I wanted the order changed and they replied and had said that was no problem as long as the shade was in stockThey knew something was wrong with the order yet they sent it anywaysI keep asking what the next step is to have this resolved and have yet to receive a replyIm happy to refuse the order when it arrives if that means I will either get a refund or they can then correct the order and resend it, however again no resolution has been offered thus far Regards, B [redacted] ***

Customer was notified that her order was considered fraudulent and was told that replacements were not going to be sent out due to this issuePackages were sent to the her here are the order numbers and tracking numbers.Tracking number [redacted] for k97327Tracking number [redacted] for k

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11878170, and find that this resolution is satisfactory to me Regards, R [redacted] ***

I am rejecting this response because: I notified the company working minutes of the purchase and they lied saying the item had been shipped which it had not been until todayWhat am I supposed to do, supply them with security footage of my child doing this? Unfortunately my family can't be broadcast weekly on television Regards, Z [redacted] ***

Complaint: I am rejecting this response because: yes I received that email and I already submitted more than 24hours ago but till this point there's no replyDo something Regards, [redacted] ***

E [redacted] did not place an order through our website, kyliecosmetics.comWhen customers receive order confirmations from Kylie Cosmetics, their order number will consist of digits and a K as the first initialThe order number that is provided by E [redacted] is order number #3174, which is not recognized in our systemWe have also included a screenshot indicating that the customer service team E [redacted] has tried to contact is not the customer service on our websiteThe screenshot provided indicates that there are no search results for the email address e [redacted] @hotmail.com for received emails in our customer service inboxWe advise that E [redacted] contact the website that she has placed order #with as they will be able to provide the best assistance with the order in question

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11882661, and find that this resolution is satisfactory to me Regards, B [redacted] ***

Based on our experience with USPS, their scans can be delayed or missedIn this case it appears there might have been an error in their scan, and the package appeared to be heading back to our hubCurrently tracking indicates, the customers package is in CustomsOnce international packages make it to customs, they aren't updated until they're deliveredYour tracking may not indicate this, but your package is moving, please continue to check the tracking status periodicallyAccording to USPS.com tracking (for order K4091072) LZ19#####15US, Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM on December 6, at 4:pmThe item is currently in transit to the destination."

The processing time for orders is 3-business daysPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patienceMeaning that our processing times can be longer than business days, and this information is listed on our FAQ pagePlease note that our FAQ is available to view before ordering, and if the customer should have any questions they can reach out to customer service via emailAccording to the tracking number the customers order shipped today 12/2, tracking [redacted] [redacted]

Customer emailed us on 3/and on 3/9, we have responded this morning 3/at 9/and notified her that we would be sending replacements out to her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11689107, and find that this resolution is unsatisfactory to meI have received confirmation from Bank of America that the merchant continued to submit the charges and this caused a snowball effect on my accountThe business states that they were not responsible....if the merchant continues to submit request we have a problem because it caused errors in my accountThe transactions have been reversed several times and keep coming back on the accountI will gather more information and resubmit

The customers order was deemed delivered, however, the customer reported that they have not received their products in questionAs a result, we had proceeded to issue a one-time courtesy replacement packageThis is our form of compensation for all customers that experience an issue when orders are deemed delivered and are reported stolen/lost/missingThe customer had requested a full refund for this issue, however, we only issue replacements as a form of compensation, as we do not currently issue refundsThis policy is made available for all customers prior to ordering and can be found on our website for review using the link provided below.Refund Policy:http://kyliecosmetics.com/pages/refund-policyThe replacement package was issued on January 2nd, and we issued the following response below to inform the customer of this course of action."We are so sorry for this issueWe will send a replacement package!Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking."The replacement package proceeded to ship on January 3rdThe tracking link for the replacement package is provided below.Tracking: [redacted] [redacted] If the customer continues to experience issues with the replacement package, we encourage the customer to contact our Customer Service Team at [email protected], and one of Customer Service Reps will take a look and offer further assistance within the policies that we currently abide by