Anix, LLC

Complaint: I am rejecting this response because: this is not a limited edition launchIt's a sale that happened on the 5th of MayIt is now the 15th of May These are not limited edition lip kitsLimited edition would be the holiday sets which I received within 3-business days Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12408904, and find that this resolution is satisfactory to me Regards, L [redacted] ***

Complaint: I am rejecting this response because: Once again no solution has been offeredI'm being told too badAs per the email we had established conversation that I wanted the order changed and they replied and had said that was no problem as long as the shade was in stockThey knew something was wrong with the order yet they sent it anywaysI keep asking what the next step is to have this resolved and have yet to receive a replyIm happy to refuse the order when it arrives if that means I will either get a refund or they can then correct the order and resend it, however again no resolution has been offered thus far Regards, B [redacted] ***

Hello, The customers' replacement order was shipped today, and the tracking number is [redacted]

The processing time for orders is 3-business daysPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patienceMeaning that our processing times can be longer than business days, and this information is listed on our FAQ pagePlease note that our FAQ is available to view before ordering, and if the customer should have any questions they can reach out to customer service via emailAccording to the tracking number the customers order shipped today 12/2, tracking [redacted] [redacted]

We have issued a replacement package for the customers order Kof the Leo Lip kitThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11882661, and find that this resolution is satisfactory to me Regards, B [redacted] ***

The customer is correct they did place their order on the correct date and time to receive a free stockingI have provided a screen shot of their order showing the stocking is included in their shipment

Based on our experience with USPS, their scans can be delayed or missedIn this case it appears there might have been an error in their scan, and the package appeared to be heading back to our hubCurrently tracking indicates, the customers package is in CustomsOnce international packages make it to customs, they aren't updated until they're deliveredYour tracking may not indicate this, but your package is moving, please continue to check the tracking status periodicallyAccording to USPS.com tracking (for order K4091072) LZ19#####15US, Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM on December 6, at 4:pmThe item is currently in transit to the destination."

E [redacted] did not place an order through our website, kyliecosmetics.comWhen customers receive order confirmations from Kylie Cosmetics, their order number will consist of digits and a K as the first initialThe order number that is provided by E [redacted] is order number #3174, which is not recognized in our systemWe have also included a screenshot indicating that the customer service team E [redacted] has tried to contact is not the customer service on our websiteThe screenshot provided indicates that there are no search results for the email address e [redacted] @hotmail.com for received emails in our customer service inboxWe advise that E [redacted] contact the website that she has placed order #with as they will be able to provide the best assistance with the order in question

I am rejecting this response because: I notified the company working minutes of the purchase and they lied saying the item had been shipped which it had not been until todayWhat am I supposed to do, supply them with security footage of my child doing this? Unfortunately my family can't be broadcast weekly on television Regards, Z [redacted] ***

Hello, On 6/the customer was emailed and advised we would issue a replacement package and processing could take up to business daysThe customers replacement package shipped on 6/which is within our processing time frame processedIf the customer cannot track their package they can email customer service and we can advise on the package locationI have emailed USPS to find out the location of the csustomers' replacement package, tracking LN[redacted] 9US

Hello,For the customers email stating that she sharpened Posie K and there was no product in the barrel we are able to issue a replacementBut for the other liners the customer received the product on 3/14/16, but did not email us until 5/Unfortunately this is outside our return time frame, and unfortunately per our policy we are not able to issue replacements for the products that were received damagedOn 6/the customer was advised the below:Per our policy we will only send replacements for damaged/missing product within 14-days of receipt of your packageUnfortunately your request is outside of our replacement time frame and we can no longer issue a replacementThis policy is listed on our faq http://kyliecosmetics.com/pages/faqs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11878170, and find that this resolution is satisfactory to me Regards, R [redacted] ***

The customer was advised via email to file a claim with USPS, and then provide us with the claimOnce we receive the claim number we can then issue a replacement packageSee below for exact email verbiage customer was advised: "Hi RosialeeWe are so sorry to hear you did not receive your products.Please file a missing package claim with the post office, you can file the claim over the phone or on their website.Once you receive a claim number please give it to us and we'll get back to you.Thank you,"

Customer was notified that her order was considered fraudulent and was told that replacements were not going to be sent out due to this issuePackages were sent to the her here are the order numbers and tracking numbers.Tracking number [redacted] for k97327Tracking number [redacted] for k

Complaint: I am rejecting this response because: yes I received that email and I already submitted more than 24hours ago but till this point there's no replyDo something Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11945213, and find that this resolution is satisfactory to me Regards, T [redacted] **

Hello, The customer was advised on 8/that we are sending a replacement package of the Bronze Palette, and the replacement package has shipped, tracking [redacted] [redacted]

Complaint: I am rejecting this response because they make it sound as if I was the one who lost my own parcel and order in those emails they have sent meIf someone is emailing you about an issue times then you would at least check, but they are saying it as if they had not seen my emails or anything, why have they hired people for?After I reported them and then they finally see and decided to reply to me, coincidence?, I think not They have nearly taken a month now to send my order or email about my order, im not the only one they have done this toThis business is one of the worst business, and it says on their own website that it takes 10-days for international delivery, not 3-weeks Regards, S [redacted] ***