Anix, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11945213, and find that this resolution is satisfactory to me Regards, T [redacted] **

Hello, We want to review the email chain, but when I tried to locate the email in Kylie Cosmetics Customer Service there were not emails form this customer, see attachedPlease provide the email address used to email us so that we can best assist and provide the customer with a resolution

Per the USPS label attached the package was delivered to the customers address, so the customer did physically receive itThe label on the outside of the box showed delivered opened to the customer, see photo attached As the customer returned the package without the product she ordered (and this was confirmed with both of our shipping leads), but instead placed in the box a product that we do not make and is actually made by a separate company in a separate facilityBased on the concrete evidence we can authenticate the customer is not providing accurate information, as this is the case we will not be sending any replacements

Our response time for emails is 24-hours, see our policy attached The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredWe did receive the photos of the incorrect product and will be sending the customer a replacement package of the correct productThe replacement package has shipped, see tracking number ##190####01US

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11483808, and find that this resolution is satisfactory to me Regards, V [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11895641, and find that this resolution is satisfactory to me Regards, A [redacted]

Complaint: I am rejecting this response because they make it sound as if I was the one who lost my own parcel and order in those emails they have sent meIf someone is emailing you about an issue times then you would at least check, but they are saying it as if they had not seen my emails or anything, why have they hired people for?After I reported them and then they finally see and decided to reply to me, coincidence?, I think not They have nearly taken a month now to send my order or email about my order, im not the only one they have done this toThis business is one of the worst business, and it says on their own website that it takes 10-days for international delivery, not 3-weeks Regards, S [redacted] ***

As a courtesy we can offer a replacementPlease return the product back to us and ensure to include your full name, email address, and order numberOnce we receive your package back, we will issue a new replacement package to you.Ship to Address:Kylie Cosmetics [redacted] Rd.Oxnard, CA

Hello, The customer was advised on 8/that we are sending a replacement package of the Bronze Palette, and the replacement package has shipped, tracking [redacted] [redacted]

Hello,I only show that the customer sent one email from email address 5/at 12:48p PS time, and received a response today at 12:15p asking if they had checked their local post office to see if they had itThere has been no further response from the customerToday the customer was emailed the below, to advise them to have their post office locate their package, and that the ship to address that was listed in their order is imputed by the customerHello Danielle,We sent the package to the address that you imputed at check out see belowAs M [redacted] advised please check your local post office to see if they can trace the location of your packageD [redacted] ***Post Office [redacted] ***BURY STEDMUNDS, IP5DF, United Kingdom

Revdex.com: If that would have been their customer service initial response I would have greatly appreciated the replacement with no further need to apply to the Revdex.com, with that said thank you for following this through I have reviewed the response made by the business in reference to complaint ID 11828279, and find that this resolution is satisfactory to me Regards, [redacted]

Per our policy we only issue replacement packages we do not issue refunds, see our policy attachedTherefore we issued issued a replacement package, and it shipped on 10/with tracking LN####16381USIn addition, we checked usps.com and according to tracking the package is moving, "Your item departed our USPS facility in LOS ANGELES, CA on October 5, at 1:amThe item is currently in transit to the destination."

Hello,The customer emailed on 7/(all emails) and we responded to her email today 7/7, and per our website our response time is 24-hoursWe responded within our response time listed on our site, please see attachedWe responded to the customer advising that USPS tracking might be incorrect and to get back to us in a few days if she has not received her package

Hello, The issue with the customers order is that the post office never scanned the package, so we can assume that the package itself was lostWe issued the customer another Posie gloss package that will ship out in the next business daysOnce the replacement package ships the customer will receive an email with tracking

Hello, On 8/the customer was advised: "Hey MayAfter speaking with my manager, she has made a one time customer service exception in sending you a replacement Kyshadow thank you card from KyliePlease note, if this occurs another time, we cannot send you another replacementWe have sent this to the address provided in your previous order.Thank you." To verify there was a one time courtesy made to this customer to replace the card, and if the customer did not receive the replacement we would not be sending another card

Complaint: I am rejecting this response because: I attached a photo from their official Instagram page since the response said the other pictures I emailed were not from their siteTheir description lists "pink tones" and the skin tone of the model in their photo is the same as mineI'm not satisfied with their immaturity in handling a consumer who is not happyTheir actions are borderline childish Regards, A [redacted]

Complaint: I am rejecting this response because: the postage hasn't been updated since the 10th.If they don't refund when customers don't receive there products then they need to send me another one.in this country if you sell an item and the buyer doesn't receive it you either refund or replace it otherwise you can be charged.its not like it's a small sum of money, it's $Australian dollars.ive uploaded a copy of the postage tracking Regards, K [redacted]

Complaint: I am rejecting this response because I told them multiple time in my attached emails that I did not have the product due to it leaking and I had to throw it awayThat was stated in my very first email with this company and repeated on multiple occasionsI also sent a follow up email after they sent me the return address forms clarifying that I was sending it back and they took over days to respond, AFTER I had already sent it outThey said send back all damaged productsWhich is exactly what I didAgain if you look back in ALL emails I have had to suffer through with this company because they cant pick up a phone, I couldnt have said it any other way unless they wanted it in another language! Also in my first and second email, I sent pictures off all the products I still had showing that ALL of them have the same consistency problem, hense why I was having this issue in the first place (also see attached file) How can I send something back that no longer exists because of your FAULTY PRODUCT!! As I stated before, if I do not get all products that I sent back, REPLACED, I WILL be taking legal action against this companyThere is absolutely NO reason a customer should have to jump through these hoops to get actual quality customer service and an actual fix to their problem that was the company's fault in the first placeThis is not the first complaint with this issue, there are also other Revdex.com reports I found on this page and on other social media sites regarding this company's customer service and their productsI am so disgusted with this company my next step is to request for a full refund for everything sent back and I dont even want the damn products back! Regards, D [redacted]

Hello, We are so sorry for the delayThe customer was sent an email today advising her replacement for Dolce K will be processed

Hello, On 6/we advised the customer “No worries, we can send another package as a one-time courtesyDo you have an alternative address, so that there isn't another issue?” Our response time form emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredThen on 6/the customer was advised, “Sorry for the inconvenience! We'll have a replacement package sent out to you ASAP! Processing is 7-business days, once your replacement package goes out you'll receive an email with trackingI can confirm that the customer will be receiving a replacement package of order K