Anix, LLC

Per our Terms of Use that can be found on our website, indicating that we reserve the right to refuse service for any reason at any timeThe following information below can be located in our Section - General Conditions of our Terms Of Use, which is made public before customer proceed with making a purchase."To the fullest extent permitted by law, we reserve the right to refuse service to anyone for any reason at any time.""You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us."As this is the case, this information is made known before placing orders and have reserved this right to not accept orders placed by the current user

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11891102, and find that this resolution is satisfactory to me Regards, N [redacted] ***

The customers order was placed 6/29/Their package was shipped 6/30/and delivered 7/21/The customer did not make contact to express concern over their product until 3/14/We will review any product issues within days of the receipt of the package as stated in our FAQThe customer did not make contact with our customer service department until after this time frameWe informed the customer 3/14/of our no return policyThe customer agreed to these terms and conditions when placing their order

Complaint: I am rejecting this response because: it is not satisfactoryWhen I get my package or a refund, then I'll be satisfied Regards, [redacted] ***

We are so sorry for the delay in our processing time, please keep in mind that during limited edition launches, our processing time may varyPlease note, this information can be found in our Shipping Policy: https://www.kyliecosmetics.com/pages/shipping-policyI have also attached a document indicating this information in our policy.We have recently experienced an increase in order volume as result of a limited edition launch (during which the customer ordered) which placed us outside of processing time frameWe’re working extra hard to get their order processed as quickly as we canWe’ll send them a tracking number as soon as their order ships

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11879324, and find that this resolution is satisfactory to me Regards, J [redacted]

Haley's order is currently processingOur processing time for orders is 3-business daysBusiness days do NOT include the weekends and holidaysOnce shipped, their delivery time within the United States is 3-business days and 10-business days internationally Please keep in mind that during limited edition launches, our processing time may varyPlease note, this information can be found in our Shipping Policy: https://www.kyliecosmetics.com/pages/shipping-policyI have also attached a document indicating this information in our policy.We’re working extra hard to get their order processed as quickly as we canOnce the customer's order ships, they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

Complaint: I am rejecting this response because: I ordered two products and they only offered to send me oneThe package I originally received in the mail I sent to the correct personTherefore I should be receiving both the products I ordered in the mail, not just the one Regards, B [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12175214, and find that this resolution is satisfactory to me. Regards, Je [redacted]

This information is made public on our website in both our FAQ and in our Terms of ServiceWe make this information public for all customers, so all customers are aware of our policies prior to placing an orderUnfortunately, during holidays and limited edition launches, products processing times may face varying processing timesThis information can be accessed prior to ordering using the link that is provided below and by examining the expert that we have provided below as well https://www.kyliecosmetics.com/pages/faqs "All packages ship via USPSThe processing time for orders is 3-business daysAfter that, delivery time within the United States is 3-days, and 10-business days internationallyPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patience." Unfortunately, our Birthday Mini Velvet Lipsticks experienced a back order, we had proceeded to issue a cancellation and refund for the order in question, as we would not be able to fulfill our desired processing timesAs a result, we issued the cancellation and refund for the order in accordance with our Terms of Service, Section We have provided the except being referenced below, and we have also provided a link, to our website with this information, that all customers can review prior to ordering https://www.kyliecosmetics.com/pages/terms-of-use"Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availabilityTo the fullest extent permitted by law, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order) if any information in the Service or on any related website is inaccurate."As this is the case, customers can review this information prior to ordering and be aware of the circumstances that may occur when orderingAs this is the case, we no longer have the funds for the order in question and have fulfilled all required actions on our sideThe refund will have been issued back to the customer's method of payment used to place the orderThe refund will take 7-business days to processWe remind the customer that this does not include holidays or weekendsIf the customer experience any delays in their refund, they will need to contact their payment method for further assistance, to ensure that their refund is applied correctly

Complaint: I am rejecting this response because: I have in fact received a full refund in the amount of $however I am confused as to why the wording of the email appears as though this was my error and not the company error?? I feel as though The "One time courtesy refund" should apply to ALL of the customers who purchased the eyeshadow palette unknowing that the product was misrepresented and contained TalcGood business practice would be to, at the very least, release a statement explaining the error on Kylie Cosmetics behalf and allow customers the option of return or not Regards, M [redacted]

Our records currently indicate that PayPal is handling the case, as a dispute was filled for the order in questionAs a dispute was filled, the funds are currently being handled by PayPalWe have provided a screenshot to our response that has indicated that PayPal currently has the funds in question and have issued the following the statement that is provided below"The buyer reported that they didn't receive their orderUntil this case is closed, we've also placed a hold on the transaction amount." As this is the case, we no longer have the funds in question and cannot issue a refund as a resultTo assist all of our valued customers, we normally issue replacements as a form of compensation for any items that are indicated as missing/broken/incorrectHowever, until the case that is currently opened and is holding the funds in question is closed, we cannot proceed to issue a replacement at this time, as we cannot issue both a replacement and a refund for the products in question Once the customer informs us that the PayPal case has been closed, we will then be able to review the case the customer has reported with their order and issue further assistance within the policies that we currently abide by

In order to get the freebies for free, they needed to add them in the “my cart” section of our siteWe informed the customer that we are unable to partially refund their orderWe can either cancel the order completely, or add freebie items for each lip kit in the orderAs requested by the customer, their order has been cancelled ad refundedWe are unable to honor orders placed outside of the Cinco de Mayo promotion time frame with the offered promotional product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11871680, this response is not satisfactoryThe business wants me to verify the last of my card but I have already purchased the product and my money was taken out of my account alreadyMy order number for the holiday box is Kand is still unfullfilled Regards, S [redacted]

Complaint: I am rejecting this response because: I never received my product and this company is doing nothing about it! I have paid therefor I should be getting a replacement!!! Regards, B [redacted]

Our response time for emails is 24-hours, see policy attachedThe customer continuously emailed Kylie Cosmetics from the same email chain bringing them to the front of the queue with the newest emailsWe do answer the oldest emails first that is why their email was not answeredAt the time of our email response the order Khad already shipped and therefore unable to be canceledWe are only able to cancel an order if it has not shipped Per our policy, see attached we do not accept returns or provide refunds

According to tracking 94 [redacted] 86 for order K4407724 via usps the package was delivered before 12/25 as promised. USPS.com advised, "Your item was delivered to a parcel locker at 12:43 pm on December 27, 2016 in ADDISON, TX 75001." We held up our promise and delivered... the order in time for Christmas. Unfortunately the customer did not receive the order therefore, we issued a replacement package order R44407724 tracking 94 [redacted] 51. According to usps.com "Your item was delivered in or at the mailbox at 9:59 am on December 24, 2016 in ADDISON, TX 75001." Again the replacement package was delivered prior to Christmas. As we upheld our statement on our website and successfully delivered the package before Christmas, this issue has been resolved.

Complaint: I am rejecting this response because:They switched up the order number on this complaint Currently Kylie Cosmetics has open orders for me that they are not shipping The order I complained about is Kit was placed Nov 21, and not the order they are refrencing in their response That is the newest of orders they are not shipping and I have not yet said anything to Revdex.com about it 21st to the 30th is not 3-business days Regards, M [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12253280, and find that this resolution is satisfactory to me Regards, T [redacted] **

Complaint: I am rejecting this response because:-- I do not want to wait for another more days to receive my goodsThis is totally not acceptableWhen I first receive their order confirmation, they clearly stated 10-business days for international delivery, now they are telling me days which I cannot accept.-- There is no assurance that I will get my goods on time, not to say that I will receive my goodsI have totally lose confident on this companyThis company has many bad reviews from the buyers, especially on delivery issue.-- I am not satisfy with the way they responded to my complaintWe are their customer, we deserve much better after sales customer serviceProblem is from their end, not from meFrom their last responded mail, what do they mean by "ONE TIME COURTESY REPLACEMENT"? Meaning if I do not receive the goods, I will be held fully liable? Sorry, I cannot accept itPLEASE DO NOT SEND ME ANY REPLACEMENT!!!!!! I WILL NOT ACCEPT!I am insist to get full refund for what I had paid, this is the only solution I can accept Regards, H [redacted] **