Anix, LLC

Complaint:
I am rejecting this response because: no one went out of their way to make sure I received my product, no one made me feel like a customer who was going to receive the absolute best service, no one put forth any extra effort and no one made it a priority to see that a year old received her gift on time for Christmas An innocent year old at that who thinks the world of Kylie Jenner and the products she puts her nam on My views have been tainted but my daughter still thinks the world of Kylie Cosmetics Little does she know that no one made her a priority throughout the process No one cared enough to make it right and that is wrong
Regards,
R*** ***

Hello, I could not locate an email inquiries from the customer based on her name or emailI emailed the customer and asked for photos of the product and her order numberI am pending taking any action until I receive the photos of the product and the customers order number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11640295, and find that this resolution is satisfactory to meHowever, I do want to ensure that they will send a replacement product before closing the complaintThey stated that they will send the product I paid for within 7-business days and I would like to guarantee that they do so and do not ignore the complaint after it has been closedI appreciate your help.
Regards,
M*** ***

Complaint:
I am rejecting this response because:As I told them, I don't use Snapchat therefor I wouldn't have known this! I work for a Law Firm and if this is their Policy it should be stated "in writing" on their website.Again, this is pretty sad that they won't make this right and would rather have an un-happy customer than to send cards to include with my giftsIt's a shame that they treat their customers this wayHorrible Customer Service! If this is their Policy is should be stated on their website and NOT SnapchatI didn't order from Snapchat, I ordered from Kylie Jenner Cosmetics
Regards,
C*** ***

Per our policy listed on our FAQ page and order confirmation page, our processing time for orders is 3-days business days, business days do NOT include the weekends and holidaysOnce shipped, your delivery time within the United States is 3-business days and 10-business days internationally
Please keep in mind that during the holidays, processing times may varyAs the customer placed their order on 11/order K406758, this order took days to process before it shippedFor order Kthis was ordered on 11/27, as of today 12/we are on the 4th processing day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11887602, and find that this resolution is satisfactory to me
Regards,
J*** ***

On 4/the customer was advised the following via email, "We are sorry you feel this wayOur procedure for lost or not received packages is that we have customers file a missing mail search with the USPS so that their package can be locatedWe are sorry that this caused such abrasion, please note
it was not our intentionIn accordance with our policies we issue a replacement package for this such issue. Do you have an alternative address, so that there isn't another issue?" Per our policy attached, see attached, we don't issue refunds we only issue replacement packagesOnce the customer confirms their ship to address we can then issue the replacement package

Our response time for emails is 24-hours, see our policy attachedThe customer continuously emailed Kylie Cosmetics from the same email chain (from 8/12-8/22) bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not
answeredFor the emails where the customer did send one reply we did respond within our promised response time of 24-hoursI have included the email chain for your reviewAlso the customer was emailed today, and advised that we will be issuing a replacement package of the order that she received empty

Complaint:
I am rejecting this response because: I have attached my credit card statement showing the charge and the email confirmation picture of the orderAs the same amount charged to my credit card on 7/08/They have no phone number and do not care to be of any assistance to their customers, yet they are happy to take their moneyVery disappointing!
Regards,
B*** ***

Complaint:
I am rejecting this response because:As stated in their email from
T*** ** at Kylie Cosmetics, "I have manually entered in your replacement order TODAY, I have requested your order ship out TODAYYou will receive a shipping confirmation once your order has left our building." Unfortunately but not shockingly, Kylie Cosmetics has yet to send me a confirmation email of my ordering being shipped out TODAYI have a friend who has ordered off Kylie Cosmetics a few days ago and has received her shipping confirmation today, bright and early this morningI still however am still waitingI have double checked my old tracking number and guess what?! It's still sitting at Kylie Cosmetics, it hasn't even left their buildingAt this point, I should be receiving a full refund, plus my order shipped out to meI have never received or witnessed such awful customer service from a company....EVER.
Regards,
T*** ***

Per our policy, "We aim to respond to all E-mails within hoursPlease note that this timeframe may be extended during and immediately after launches." In addition, when customers email in they receive our auto response stating, "Thank you for contacting us, a representative will respond to you shortlyOur Customer Service team is available Monday though Friday, a.mto p.m(PST)We aim to reply to all emails within business hours (business hours do not include weekends or holidays). All inquiries will be answered in the order they are receivedSending multiple emails will place you at the end of the queue." As we have a high volume of emails and are not available on Saturday and Sunday, we responded as soon as soon as time allottedWe aim to be very transparent by including this information on our auto response and on our FAQ pages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12157103, and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon,Our Customer Service team has issued a one time courtesy replacement for this orderReplacement order RKwill ship out within 7-business daysAs soon as it ships, the customer will receive an email with tracking

Hello,Customer was advised of the below via email today 5/13: "Sorry for the delay, I have manually entered your replacement order todayYou should receive a tracking number in the next few days."

Hello,The customer was advised today 7/via email that we will issue a new Dolce liner. Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking

Complaint:
I am rejecting this response because:
Regards,
T*** ***

Hello A***, As customer service advised in our 7/email to the customer her order did not go through and the pending charges will drop offI was advising the customer how to proceed with a new order, ensuring her CVV code is accurate, ensure the order does not fail for a second time

Customer reached out to our customer service team, our customer service team has issued a replacement packageThank you

Based upon the concrete evidence that was previously pictured, and advisedWe advised the packages was shown to have been received by the customer and then returned back to usThe contents of the returned box contained and brand that we do not manufacture or ship at our warehouseThe evidence shows that the customers information does not match the evidence, and we are not issuing any replacements

Complaint:
I am rejecting this response because: Even before I was told the same thing and now after days , the same thing againI request Revdex.com to ask them provide me a tracking number which can be tracked even outside of the US too in order to have a proper knowledge of my packageI have had a terrible time chasing them since AprilIf they cant provide my package atleast refund my money and stop the torture.
Regards,
V*** ***