Anix, LLC

Hello, We cannot issue refunds/replacements for missing international orders. We are upholding our policy and therefore we are not able to provide a replacement package or a refundSee the information below from our shipping page, and note that this information is available prior to
ordering"We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States." Shipping Policy: http://kyliecosmetics.com/pages/shipping-policy

Hello, On 6/The customer was advised that we will issue a replacement and the processing time is 7-business days, we are still within the time frame processedI have double checked one status and your order will be shipped out in the next business days

Complaint:
I am rejecting this response because: Kylie cosmetics are the ones who have messed me around and caused this inconvenience. They sent empty lipstick bottles, I contacted them they said send it all back and they'll replace itSo I did I didn't accidentally send my bag back for no reason! Instead of just replacing the empty ones with new ones you sent just the faulty items and left the rest of the items outIn a result they have now lost my cosmetic bag I sent back to themThis is complete bt! I bought the package for the cosmetic bag and the mini lipsticks if I knew I couldn't get this I wouldn't have ordered it instead maybe something cheaper like a lip kit in a nude!!! The policies you have are null and void because you stuff up and have inconvenienced your customerSo forget about it you should be looking after you customers firstThe birthday bundle kit is not what I ordered now it doesn't come with a cosmetic bag I don't want it because it's not what I ordered! I will not be using the other bt so it's just been a long exercise and very expensive!!! I don't have American dollars! This is the worst customer service I have ever experienced!!!! GIVE ME MY MONEG BACK!!!
Regards,
L*** ***

We understand their concern, but want to assure them that our Quality Team has confirmed the Royal Peach Palette is safe for useThe product and it’s packaging have passed all safety testingAdditionally, we have confirmed that the odor is coming from adhesive in the packaging and has had no
contact with the productWe are confident that the smell will continue to diminish over timeTo diminish the packaging smell, please keep the palette open for hrsin a cool, dry place away from UV rays!We sincerely apologize for any inconvenience or concern this may have caused.Unfortunately, we do not accept returns, store credit, or refunds; all sales are final. The Return Policy can be found attached to this message and here:http://kyliecosmetics.com/pages/refund-policy

Hello, The order number the customer provided was for one product, see attached, not as she advised in her emailWe have emailed the customer and requested her to verify the order number and to ensure that she provides photos that reflect the issue she is having of the product being
half fullWe are waiting for the photos before we provide any resolution

Hello, The customer was emailed today 7/6, and advised the below: "No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?"

Hello, The customer was advised via email today that her replacement package (of order K1486696) was shipped, and per tracking 94***82*** the order is en-route

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12157602, and find that this resolution is satisfactory to me
Regards,
*** ***

Per our policy we don't issue refunds we only issue replacement packagesTherefore today 12/the customer was advised we are issuing areplacement packageThe exact email verbiage customer was advised, "So sorry you did not receive your items. No worries, we can send another package as
a one-time courtesy Do you have an alternative address, so that there isn't another issue?" Once the customer responds to our email we will issue a replacement package

We sincerely apologize for any inconvenience the customer has experienced regarding shippingThe customer's order has shippedTracking: 94***(Please allow 24-hrs for tracking to update.) As we ship via USPS, delivery time within the United States is 3-days, and 10-
business days internationallyWe recommend for the customer to periodically check tracking for delivery updates

Hello, The customer was never told that we could not assist her, the customer was told that per our policy we did need a photo of the Candy K this photo will authenticate her claim that the product was leakingSince she is not able to provide a photo we are not able to issue a replacement
package for Candy K.Per my email to the customer on 6/10, I advised, “Please return back to us the product you are stating is damaged using the return labels attachedAs advised in our Revdex.com email we do need the product back for our lab to reviewOnce we receive the product back, we will issue a new replacement package to youThe customer was specifically advised to only return damaged product back to us, and she did state that she was returning back to us an undamaged Candy K linerOnce we receive back the undamaged Candy K liner we will resend it back to the customer, as returning that product was not part of our instructions

Your issue has been escalatedI do want to start out by stating we very sorry to hear that occurredI do want to let you know that I reviewed our systemand it appears that there was no payment processed, therefore no order can be sent to youAs our system was unable to process an order, we
cannot then send you the product. In regards to your inquiry on the charge on your bank accountIt appears that the charge will stay pending on your account for up to business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11568820, and find that this resolution is satisfactory to me
Yes, they sent the purchase already but it took them months to send itAt least they could have send something to satisfy the customer apart from the purchase because it has caused alot of problems from the customer's partOther than that, it is fine
Regards,
E*** ***

The customer was emailed on 9/and advised that they would be issued a replacement package of the order Kthey had not receivedPlease see below for exact email verbiage customer was advised: "Hello Yesenia,We are so sorry for this issueWe'll have a one time
courtesy replacement package sent out to you.Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking.Thank you,"

Complaint:
I am rejecting this response because: this is the same generic response I have gotten from the company time and time againThey are not being fair to their international customersI am a consumer who never received their goodsI am out of pocket $AUD and do not consider this response from Kylie Cosmetics to be satisfactory
Regards,
A*** ***

Unfortunately, we are unable to provide any information on the order as we take our customers' privacy seriouslyIf you do choose to launch an investigation, please have the detective reach out to us and we will be able to assist with the case furtherThank you for your patience

Hello, Via email today 7/the customer was advised: "So sorry you did not receive your items.No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?"

Complaint:
I am rejecting this response because: will be closed]Again, no resolution is being offeredI asked for a refund or to be sent the advertised shadesI have attached the advertised photo as well as the swatches that I recievedAnyone can see that these are not the sameNot even closeI want a refund of my moneydollars.
Regards,
S*** ***

Complaint:
I am rejecting this response because: It's not at Post OfficeThey post a card through if nobody is in to say they have called and we haven't received anythingWhy hasnt it been delivered to my house? The company should be tracking this parcel down.
Regards,
S*** ***

Hello, As advised, your order number you provided is not an order number from Kylie CosmeticsPlease contact the company you did make the order with as they can best assist you with your inquiry