Anix, LLC

HOW CAN YOU EVEN MAKE THAT DECISION WITHOUT EVEN LOOKING AT IT!!!!! Ive now seen complaints on this website that say the exact same thingIve now also seen other reviews that people have recieved their lip glosses half emptyHow have not given their money back either.I think its so un professional that youre able to do this to customers. I think its disgusting that you keep thinking im an it by telling me its the texture that makes it feel like its emptyFair enough if I just wanted to refund just because I didnt want it but I am NOT HAPPY AND ANNOYED I PAID $FOR A CHEAP HALF.PUT TOGETHER PRODUCT!!!!!!! Reign, the head of the brush looks so flogged outIts messy to put on I cant believe thats your 'new' updated brush??? Its an aboalute joke that nothing is being done with my complaints. I paid good money and expect a quality product and I havent recieved thisYou want to tell me that your ok with taking peoples money even though their not happy with the product??? What sort of a business is that!
Complaint:
I am rejecting this response because:
Regards,
A*** ***

I am closing this complaint, because my lipkit arrived todayIt seems it got re-shipped, but I was not informed.Best,F*

Hello, Yes the customer did place their order on 8/10, and our processing time is 3-business days, and the customers’ order did ship on 8/It appears this order did ship within our promised processing time, see attachedAlso our transit time is 3-business days, and if the customer
received the package on the 19th that was received within our promised transit timeIn addition, in review of the email chain it appears that we have responded to the customer’s emails within our promised response time of 24-hours, see email chain and our policy attachedAlso, today via email the customer was advised that we will be sending them the missing lipstick

Hello,The customer was advised via email on 7/that we will be issuing a replacement to her, see below for exact email verbiage: "We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you.Processing is 7-business days, once your replacement package
goes out you'll receive an email with tracking.Thank you,"

Hello, Processing time for our orders is 3-business days excluding weekends and holidays the order was placed on 7/and shipped on 7/this is within our processing time listed on our website(see attached) According to the tracking 94***9***on usps.com the customers’ order
was delivered on 7/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11568820, and find that this resolution is satisfactory to me
Yes, they sent the purchase already but it took them months to send itAt least they could have send something to satisfy the customer apart from the purchase because it has caused alot of problems from the customer's partOther than that, it is fine
Regards,
E*** ***

We are so sorry for any disappointmentWe aim to provide a safe and secure order experience for our customers Unfortunately, we are unable to disclose any details as to why you were flagged as high riskYour orders have been reviewed and we are unable to accept/fulfill your ordersWe
apologize for any inconvenience this may causeAs this is the case we cannot then send a product to a customer without charging them for it, the customers request for a free item is denied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11877848, and find that this resolution is satisfactory to me
Regards,
K*** *** ***

Complaint:
I am rejecting this response because: this company does not care about its customers and this is a pathetic attempt to avoid what is wrong with their product and still keep the money rolling in
Regards,
S*** ***

Unfortunately, we are unable to provide any information on the order as we take our customers' privacy seriouslyIf you do choose to launch an investigation, please have the detective reach out to us and we will be able to assist with the case furtherThank you for your patience

Complaint:
I am rejecting this response because: It's not at Post OfficeThey post a card through if nobody is in to say they have called and we haven't received anythingWhy hasnt it been delivered to my house? The company should be tracking this parcel down.
Regards,
S*** ***

Per our policy "Please keep in mind that during holidays or limited edition launches, this time may vary, and this policy directly applies to this customers order as we had a limited edition promo and limited amount of KKW on our siteThank you for your patience,"
https://www.kyliecosmetics.com/pages/faqsAs this is the case processing times can take beyond our processing times of 3-business daysAs we aim to be very transparent, and list this information on our websiteWe are working very hard to get all of our order shipped, and as soon as this order ships the customer will receive an email with trackingAs the customers request was fulfilled their order K5860950 did ship today, 94***8***5, therefore this issue is resolved

Complaint:
I am rejecting this response because: will be closed]Again, no resolution is being offeredI asked for a refund or to be sent the advertised shadesI have attached the advertised photo as well as the swatches that I recievedAnyone can see that these are not the sameNot even closeI want a refund of my moneydollars.
Regards,
S*** ***

Hello, We are pending taking any action until the customer sends us a photo of the liner and what the product looks like after an applicationThe customer has been sent an email request today for these photos

Hello, As advised, your order number you provided is not an order number from Kylie CosmeticsPlease contact the company you did make the order with as they can best assist you with your inquiry

Hello, The customer was never told that we could not assist her, the customer was told that per our policy we did need a photo of the Candy K this photo will authenticate her claim that the product was leakingSince she is not able to provide a photo we are not able to issue a replacement
package for Candy K.Per my email to the customer on 6/10, I advised, “Please return back to us the product you are stating is damaged using the return labels attachedAs advised in our Revdex.com email we do need the product back for our lab to reviewOnce we receive the product back, we will issue a new replacement package to youThe customer was specifically advised to only return damaged product back to us, and she did state that she was returning back to us an undamaged Candy K linerOnce we receive back the undamaged Candy K liner we will resend it back to the customer, as returning that product was not part of our instructions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11867997, until now they dont send me a new tracking number for my package,it's been a week.I want to know how long will it take them to send me my package?i want them to give me a definite date when would they gonna send it.After I send Revdex.com an email,I was emailing them but they never replied
Regards,
M*** *** ***

Hello,In reviewing the cstomers' tracking number 94***9***5 it appears they have to contact USPS to arrange for deliveryThe exact verbiage on the usps.com site is attachedThe resolution that I can provide to the customer is advising them to call USPS to schedule a time for
delivery or if they can arrange to pick up their package. We attempted to deliver your item at 4:pm on June 10, in PEACHTREE CORNERS, GA and a notice was left because no secure delivery location was availableYou may arrange redelivery by using the Schedule a Redelivery feature on this page or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the noticeIf this item is unclaimed by June 25, then it will be returned to sender

The customer was emailed on 9/and advised that they would be issued a replacement package of the order Kthey had not receivedPlease see below for exact email verbiage customer was advised: "Hello Yesenia,We are so sorry for this issueWe'll have a one time
courtesy replacement package sent out to you.Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking.Thank you,"

Complaint:
I am rejecting this response because:
Regards,
R*** ***