Anix, LLC

Complaint:
I am rejecting this response because: When I purchased the item - the website stated that refunds would not be issued, but that any returns would be issued an exchange or credited to my accountThat was at the time of sale - therefore it applies to my transaction.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11867997, until now they dont send me a new tracking number for my package,it's been a week.I want to know how long will it take them to send me my package?i want them to give me a definite date when would they gonna send it.After I send Revdex.com an email,I was emailing them but they never replied
Regards,
M*** *** ***

Please note that when applying eye-shadow to your hand it will not have the same aesthetic as when you apply it to your eyelidsApplying eyeshadow to your hand regardless of the brand will appear as it does below in your photosOur shadows do have medium build-able coverage, and we do
recommend to use an eye-shadow base/primer on your eyelids to allow the pigment to show

Hello, We are pending taking any action until the customer sends us a photo of the liner and what the product looks like after an applicationThe customer has been sent an email request today for these photos

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11862108, and find that this resolution is unsatisfactory to me, however they finally shipped the product out and hopefully it is the correct order
Regards,
L*** ***

Hello, Yes the customer did place their order on 8/10, and our processing time is 3-business days, and the customers’ order did ship on 8/It appears this order did ship within our promised processing time, see attachedAlso our transit time is 3-business days, and if the customer
received the package on the 19th that was received within our promised transit timeIn addition, in review of the email chain it appears that we have responded to the customer’s emails within our promised response time of 24-hours, see email chain and our policy attachedAlso, today via email the customer was advised that we will be sending them the missing lipstick

Hello,The customer was advised via email on 7/that we will be issuing a replacement to her, see below for exact email verbiage: "We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you.Processing is 7-business days, once your replacement package
goes out you'll receive an email with tracking.Thank you,"

As we mentioned our policy states that we do not issue refunds, or accept returnsWe are upholding this policyIn addition, we have confirmed that the smell is not coming from the shadows, but from the adhesive in the packaging and has had no contact with the productAs our customers safety is a top priority that is why we had our Quality Assurance team verify the safety of the product, and that is why we are advising customers that we verified the product is safe to useAs our recommendation to to keep your palette open for 48-72 hours to diminish the smell has been tested and proven again by our QA *team*, that is why we then are advising our customers of this solutionAs we have shown the product is safe to use, and we have told the customer how to diminish the smell the issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11877848, and find that this resolution is satisfactory to me
Regards,
K*** *** ***

Hello, Processing time for our orders is 3-business days excluding weekends and holidays the order was placed on 7/and shipped on 7/this is within our processing time listed on our website(see attached) According to the tracking 94***9***on usps.com the customers’ order
was delivered on 7/

The customer has be offered a one time courtesy replacement for their lost packageBy filing a missing mail search, USPS will most likely be able to deliver their package. Our process is that the customer provides a claim number within days, and then we issue a replacement
package. Please note this procedure is taken for every client in this situation. Once the customer's replacement order ships, they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

HOW CAN YOU EVEN MAKE THAT DECISION WITHOUT EVEN LOOKING AT IT!!!!! Ive now seen complaints on this website that say the exact same thingIve now also seen other reviews that people have recieved their lip glosses half emptyHow have not given their money back either.I think its so un professional that youre able to do this to customers. I think its disgusting that you keep thinking im an it by telling me its the texture that makes it feel like its emptyFair enough if I just wanted to refund just because I didnt want it but I am NOT HAPPY AND ANNOYED I PAID $FOR A CHEAP HALF.PUT TOGETHER PRODUCT!!!!!!! Reign, the head of the brush looks so flogged outIts messy to put on I cant believe thats your 'new' updated brush??? Its an aboalute joke that nothing is being done with my complaints. I paid good money and expect a quality product and I havent recieved thisYou want to tell me that your ok with taking peoples money even though their not happy with the product??? What sort of a business is that!
Complaint:
I am rejecting this response because:
Regards,
A*** ***

I am closing this complaint, because my lipkit arrived todayIt seems it got re-shipped, but I was not informed.Best,F*

Hello,In reviewing the cstomers' tracking number 94***9***5 it appears they have to contact USPS to arrange for deliveryThe exact verbiage on the usps.com site is attachedThe resolution that I can provide to the customer is advising them to call USPS to schedule a time for
delivery or if they can arrange to pick up their package. We attempted to deliver your item at 4:pm on June 10, in PEACHTREE CORNERS, GA and a notice was left because no secure delivery location was availableYou may arrange redelivery by using the Schedule a Redelivery feature on this page or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the noticeIf this item is unclaimed by June 25, then it will be returned to sender

Complaint:
I am rejecting this response because: this company does not care about its customers and this is a pathetic attempt to avoid what is wrong with their product and still keep the money rolling in
Regards,
S*** ***

Complaint:
I am rejecting this response because:I emailed them twice already with photos of the productOnce on 11/and the second time 12/
Regards,
S*** ***

Hello, Customer was advised via email today 6/13: "No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?"

We are so sorry for any disappointmentWe aim to provide a safe and secure order experience for our customers Unfortunately, we are unable to disclose any details as to why you were flagged as high riskYour orders have been reviewed and we are unable to accept/fulfill your ordersWe
apologize for any inconvenience this may causeAs this is the case we cannot then send a product to a customer without charging them for it, the customers request for a free item is denied

Per our policy "Please keep in mind that during holidays or limited edition launches, this time may vary, and this policy directly applies to this customers order as we had a limited edition promo and limited amount of KKW on our siteThank you for your patience,"
https://www.kyliecosmetics.com/pages/faqsAs this is the case processing times can take beyond our processing times of 3-business daysAs we aim to be very transparent, and list this information on our websiteWe are working very hard to get all of our order shipped, and as soon as this order ships the customer will receive an email with trackingAs the customers request was fulfilled their order K5860950 did ship today, 94***8***5, therefore this issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11531153, and find that this resolution is satisfactory to me
Regards,
L*** ***