Anix, LLC

Complaint:
I am rejecting this response because:This matter is still not resolved I recieved a shipping confirmation on friday with the tracking number they mentioned However, the breakdown of products they were shipping were only a few items in the whole $bundle I emailed them back and advised them that not all items were being shipped So until I receive all items I paid for....claim is still unresolved.
Regards,
D*** ***

On 7/the customer was advised to file a missing mail search, and once the missing mail search was filed to give us the numberThe exact email verbiage the customer was advised, " We are so sorry to hear you did not receive your productsPlease file a missing mail search with the
post office, you can file the missing mail search using the link below: https://www.usps.com/help/missing-mail.htm Once you receive a claim number please give it to us and we'll get back to you." The purpose of a missing mail search is to check with USPS, to see if they can locate the customers' packageOnce the customer provides us with this number we can then issue a replacement package. Once the customer's order ships, they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID 11463706, and find that this resolution is satisfactory to meAlthough they have sent similar responses to me before, if I do not receive my shipping confirmation in the business days they promised, I will reach out to you again.
Regards,
N*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 11846130, and find that this resolution is satisfactory to meShould the refund not come through, I will be contacting you guys again.
Regards,
*** ***

After our initial Revdex.com response to the customer on 12/10, we have responded to each and every email the customer sentWe have responded to these emails within our promised response time frame of hoursAs this is the case, we have included the email chain that is date and time stamped for your reviewThe customer was also advised that the order will ship in the next business daysOnce the customers' order ships they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

Complaint:
I am rejecting this response because: it's not my job to do this you could have called usps but ok here you go the code I got days ago for youCA
Regards,
J*** ***

Today 5/the customer was emailed with the requested information, see below for exact email verbiage:"Hello G***,Your order has shipped! Tracking: 94***62Please allow 24-hours for your tracking to update. Thank you!"

Hello, The customer was advised of the below via email today 6/7: No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11734191, and find that this resolution is satisfactory to me
Regards,
Y*** ***

Hello, The customer was responded to by Kylie Cosmetics via email on 8/and 8/both emails requested a photo of what the customer is speaking aboutPlease see attached email thread showing that we responded to the customers' emails, and I have highlighted our responses in yellowAlso we
do need photos of the exact issues the customer is describing, once we have the photos we can provide the customer with a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12444140, and find that this resolution is satisfactory to me
Regards,
K*** ***

Hello,The reason for the delay in response from Kylie Cosmetics is that the customer kept sending multiple emails in a row, and this put her to the back of the queueFor our emails we do have a response time of 24-hours, and this information can be found on our websiteI found the customers'
order provided her with all the information she requested via email today 5/see copy of email below:Hi Lydia,Please only send one email, sending multiple emails will delay our response time. Your order Khas shipped! Your email address has been updated and I resent you your order confirmation and your shipping confirmation for your records. Tracking: 9400110200881008757409Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11872249, and find that this resolution is satisfactory to me
Regards,
S*** ***

Today 12/the customer was advised that we will be sending out the product that she did not receive from her orderPlease see exact email verbiage below: "We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you.Processing is 7-business days, once
your replacement package of the Mini Matte Kit goes out you'll receive an email with tracking."

Complaint:
I am rejecting this response because I do not believe it is acceptable to make someone pay for damaged goodsThe photos sent to Kylie Cosmetics clearly illustrated that product can be seen on the outside of the bottles and that the packaging is not just roughed up it is damaged I would never purchase a product that looked like this in a store, and I expect the same standard even though they were bought online.As for the response about my wife being happy to use the goods, this is out of contextMy wife certainly was not happy with or OK with using any of the products mentioned in this dispute as some of the product had been found on the outside of the bottlesShe was happy with the Matte Lip Kits because there is no evidence of leaking or tampering with these goodsHowever, I personally still feel that there is a risk with these Lip Kits as well as they were sent in the same package with the glosses and metal lipsticks that were damaged and opened. I am extremely disappointed that Kylie Cosmetics have mis-represented my response when they claimed that I said my wife would be happy to use the productsThis is taken out of context, as this was said regarding the other products that were in new condition, not the damaged products that this complaint is regardingThis complaint is coming from myself, not my wife, as I paid for these and am not happy with the result.
Regards,
J*** ***

Complaint:
I am rejecting this response because:I did not receive my palette!!! Should I pay for something and not getting it? I happen to miss thetime frame for being out of the country by the time I did my order so I should be pumishedbecause of that? I ask Revdex.com if there is a way I can go to court because of thatI am feelingdeeply upset and won't give up till I get the product which I paid for! c*** ***

Hello,Today 8/via email we responded to the customer and advised that we will be replacing all of the makeup that goes in the birthday bundleThe exact email verbiage the customer was advised, “We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you
Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking.”

Complaint:
I am rejecting this response because: the business has confirmed that there is an issue with the packaging adhesiveI have had my product for almost weeks and the odor still is noticeableThis bring me to the fact that a product is defective if it has such a string odor to the packaging meaning the putting together of the palette components was carelessly made.The companies refund policy states that a replacement will be send if the product arrives as not describedMy product arrived as not described and I require a replacement per their policy. I am unsatisfied with the product I received and need a replacement at the minimum.
Regards,
P*** ***

The information that you did provide at checkout at was enough for our system for use to validate the orderAs this is the case an order number was generated and a screen showing the customers bill to and ship to address, in addition we also send an order confirmation with the ship to and bill to informationTherefore the customer did have access to view that they input the ship to address incorrectly before the order shipped, and therefore would have been able to email into customer service to request the address updateAs the customer failed to email into customer service to request this change, the order shipped with the incorrect address

Hello,Our official website is www.kyliecosmetics.com.The customer’s order was placed through another websiteThe order number provided by the customer does not match our official order numbers, which all begin with K. The customer’s order number is not valid in our systemsThe customer’s
email address does not match any order made in our systems. We do not process orders anywhere other than our official websiteWe also do not authorize the resale of our official products anywhere, and all products are sold exclusively on our website www.kyliecosmetics.comPlease note fraudulent websites may use our information to appear legitimate, however they are not authentic. The customer contacted our customer service department via use of their email address on 12/15/and was advised on 12/15/and 12/18/that the order number and confirmation email provided was not from an order placed on our official website