Anix, LLC

Hello, Today via email the customer was advised: "Please return the product using the return label attached, please include a note inside of your package including your name, address, and order number.Once we receive the product back, we will issue a one-time courtesy replacement package
to you; we will contact you once we receive your order! Thank you!"

Tracking for the customer's order indicates that the package has not reached the business day threshold for packages when shipping internationallyThis information is provided on our FAQ that can be found on our websiteWe have attached two files, one that reflects that the customers
replacement order in question's tracking, indicating the last offered update was on July 17th, and of our Shipping Policy that can be found on our website before purchasing. Tracking for the customer's order also indicates that the package is in the country of the provided shipping addressThe shipping address we currently have on file for the order in question is provided below.R*** ***In regards to the customer not receiving their package yet, we have issued the following response to best assist the customer based off of the tracking information we were provided."If your package has exceeded the estimated delivery date or is a bit delayed, there is no need to worry! In some cases orders may be delayed either at the post office or at your country's customs location (varies by country)Please contact your local Empresa Brasileira de Correios e Telégrafos office for the most accurate information regarding your order's transit."We recommend that the customer contact the designated post office for further information on their package, based off of the tracking provided by GlobalPost, as it indicates Empresa Brasileira de Correios e Telégrafos as the current handler of the order in question

Hello, The customer was advised on 6/via email that we are replacing their stolen package, see email below: "Sorry for the inconvenience! We'll have a replacement package sent out to you ASAP!Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking."

Even though the site told the customer the product was sold out, there still might be a chance the order did go throughI always like to double check before advising the customer that an order was not placed under their informationSo today via email I advised the customer, "We can locate
your order for you! Please provide the information requested below:What is the full name and the last four digits of the credit card used, the dollar amount charged, and the date of your purchase? Also, what email address was the order placed under?"

Hello, In order to issue a replacement package our policy requires to customer file a claimToday 5/the customer was emailed a request to file a claim with USPS Once we get the claim number we will issue a replacement package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11394970, and find that this resolution is satisfactory to me
Regards,
P*** ***

Unfortunately your order shipped and we can no longer make any changes. Tracking: 94***8***7Please visit the USPS website and type in your tracking numberThere you should be able to update your address or you can schedule your order to be held at your local post office
so that you may pick it up. We apologize for any inconvenience this may cause

Hello,On 7/the customer was advised via email "Regarding order no#K15**,we apologize for the delay it appears there was a delay in your orderNo worries, I manually fixed the issue, and you will receive a tracking number once the order ships!" This order will ship within the next
business days and once the order ships the customer will receive an email with tracking. Today 7/via email the customer was advised:"For order K17**is en route to you Tracking: LZ8####477USYour item departed a transfer airport in Amsterdam-Schiphol, Amsterdam, NETHERLANDS on July 9, at 11:amThe item is currently in transit to the destinationIt appears that yourpackage is still moving and UPS might have missed a scan"

It appears that the order number you provided is not an order number from Kylie Cosmetics. As we have confirmed with our system admin that the only website we have is kyliecosmetics.com, it is impossible for a customer to be transferred to a different siteAs this information has been confirmed, therefore we can confirm Rula was not on our site placing this.In addition all of our orders start with a K and are followed by seven numbersAs we can see in customer's Revdex.com complaint, her order number only contained five numbers (27426).We have shown that Rulas' order number was not that of kyliecosmetics.comThe order number is not in our formatWe can confirm with 100% certainty the order was not placed on our site, and if the order would have been placed on our site, we would be able to assist herAs that his the not the case, in order for Rula to be provided assistance, she would need to go to the site she placed the order with

Complaint:
I am rejecting this response because:They have already sent a shipping confirmationBut thank you, too
Regards,
*** *** ***

Complaint:
I am rejecting this
response because: until today's date I haven't received the package.I need the new tracking number of the replacement., if there is really a replacement from them. Please note that as of this date, I have now (2) two packages (K21***and K23***2) which is missing and not received from Kylie Cosmetics.And they are sending same response to all emails, telling they will provide replacement, etcbut nothing is happening
Regards,
M*** *** ***

Hello,For the privacy issue the customer is referring to, the customer was advised this issue was resolved and no credit card information was shared nor do we store credit card information on our siteThe response the customer received, “Thank you for emailing us regarding this issueWe take our
customers' privacy extremely seriously and have confirmed that no credit card information was made public during this incident Preventative measures have been immediately put into action to ensure this never happens again. We thank you for your support and we are here to answer any questions you may have!” For the customers’ statement, “lip glosses tubes were empty with no products” we require photos reflecting this claim and the order number so we can best assist with a resolution

The customer’s order was placed through another websiteThe order number provided by the customer does not match our official order numbers, which all begin with K. We have provided a screenshot in our response to this complaint, indicating that the order number in question does not appear
when searching our systems for the order in question, nor does the email address associated with this complaint. We do not process orders anywhere other than our official websiteWe also do not authorize the resale of our official products anywhere, and all products are sold exclusively on our website www.kyliecosmetics.comPlease note fraudulent websites may use our information to appear legitimate, however they are not authentic. The customer contacted our customer service department with the email address ***@optimum.net on 12/17/to inquire about their orderThe customer was informed on 12/19/that their order was not placed via our official website. The customer responded on 12/19/that this was not the case and was advised again on 12/20/and 12/21/that the order number and order confirmation was not from an order placed via our website. For the best assistance with the order in question, the customer will need to contact the company that the order was made with, as they will be able to provide the mos details regarding the order, and further assistance

Complaint:
I am rejecting this response because: the issue has not been solved and refund still not yet given.
Regards,
D*** ***

The script stating, "Please note that when applying eye-shadow to your hand it will not have the same aesthetic as when you apply it to your eyelidsApplying eyeshadow to your hand regardless of the brand will appear as it does below in your photosOur shadows do have medium build-able coverage, and we do recommend to use an eyeshadow base/primer on your eyelids to allow the pigment to show." This tip will ensure there is no application issueIn addition, we do not offer refunds or returns, all sales are final, please see policy attached

Complaint:
I am rejecting this response because:
Regards,
M*** ***

As we don't show the customer linked to this order we require that she verify the last four digits of the card before we can update the addressThis request is made to protect our clients

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12313037, and find that this resolution is satisfactory to me
Regards,
B*** ***

Our recommendation is to just email once, to ensure a timely responseIn addition there is not a way to weigh the lip kit vial with product in it, we have confirmed this with our QA departmentIn addition, we have confirmed with our QA department that no lipstick leave our facility with less than the required product

Hello, We responded to the customer with the statement, "Because of the thicker consistency, this product can appear to move within the vial; please note that this is completelyand is not a defect or an indication of missing product." Our products are filled to net weight before leaving
our facilityWe will abide by the customers request and issue a replacementThe customer was advised via email today,"Please return the product using the return label attached, please include a note inside of your package including your name, address, and order number. Once we receive the product back, we will issue a one-time courtesy replacement package to you; we will contact you once we receive your order!"