Anix, LLC

Complaint:
I am rejecting this response because:
This item was last located 2nd December and I have been advised by Royal Mail they are unable to trace this and as at 4th January they consider the item lostRoyal Mail U.KAdvise it is Kylie Cosmetics responsibility to claim against postal services for the kidsThis well exceeds Kylie cosmetics transit times for international shipments and Royal Mail UK consider the item 'lost' Kylie cosmetics were emailed this information but again refuse to help assist in reconizing this item is 'list' and therefore I have not received the packageTherefore Kylie cosmetics should either confirm a replacement has been despatched and apologies or I ask they refund my dollars
Regards,
Deborah Lester

Complaint:
I am rejecting this response because:I am legally entitled to a refund since the company did not deliver my orderI don;t have anymore time to waste in dealing with themIf I haven't filed this complain they wouldn't even send replacements to my missing orders, this is according to an email I have received last July
Regards,
*** ***

Complaint:
I am rejecting this response because:Not only do you have awful customer service but you are selling cheap quality product for a high priceIf I am paying over thirty dollars for a product, I expect that product to workThis same issue has happened to multiple peopleNot only did you provide me with a defective item that I can no longer use and in fact had to throw it awayBut you guys provided me with an incorrect tracking number that now says delivered and has not been delivered!! This is the worst company I've ever dealt with and I don't understand why it's so hard to work sufficiently.
Regards,
A*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11547812, I have acted upon their advice and will be in touch as and when the complaint is resolved
Regards,
K*** ***

Revdex.com: Kylie cosmetics finally responded to my emails and told me to call USPSSo I did and the postal service told me error was made by Kylie cosmeticsMy package sat in Lancaster PA for two daysInstead of helping me, they made me sit on hold for minutes the USPS, for an error that they made
I have reviewed the response made by the business in reference to complaint ID 11633804, and find that this resolution is satisfactory to me
Regards,
V*** ***

Hello,I reviewed the customers’ email chain, and we have responded to the customer within our promised response time of 24-hours, see our policy attachedI have also included the email chain that has been date stamped as wellIn addition, the customer was advised today 8/via email that we
will be issuing her replacement, exact email verbiage, “We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to the address provided! Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking

Per
our policy we have issued a replacement package as we do not issue refunds(see policy attached) For the replacement packagestracking 94***9***0, Per USPS.com this package was successfully delivered,"Your item was delivered at the front door or porch at 3:pm on December 6, in MONTEREY PARK, CA 91754."

Hello, We cannot issue refunds/replacements for missing international orders. We are upholding our policy and therefore we are not able to provide a replacement package or a refundSee the information attached from our shipping page, and note that this information is available prior to ordering

When customers place an order using our website, www.kyliecosmetics.com, they will receive an order confirmation that will indicate their order numberOrder numbers will consist of a K and to digitsS***'s order confirmation, per the screenshot she has provided to the Revdex.com does not reflect this information, indicating an order number that is not placed using our URL, as her order number is inconsistent with the order numbers issued from our website. We have also provided a screenshot of our records that reflect this information, for all orders that were placed on December 4th, Our screenshot indicates that these orders will reflect our to digits with a K protocol. As this is the case, order number #was not placed with Kylie Cosmetics at www.kyliecosmetics.comWe do not authorize our products for resale anywhereHowever, we can confirm that the products sold on our website, www.kyliecosmetics.com, are the only products we stand behindThe customer will need to contact the company the order was placed with further details and assistance, as this order is not in our systems

All packages ship via USPSThe processing time for orders is 3-business days. Please keep in mind that during holidays or limited edition launches, this time may varyThank you for your patienceMeaning that our processing times can be longer than business days, and this information is
listed on our FAQ pageThe customer email inquiries were in regards to shipping her order, as her order did not ship we provided our processing time frames, and advised additional processing time might be necessaryI have included an attachment reflecting our responsesAccording to the tracking number 94***8***4, the customers order shipped today 12/

Hello,We were not able to provide a resolution until we received the photosThe customer did send the requested photos, and on 8/via email the customer was advised we areissuing her a replacement package of the missing itemsToday via email the customer was advised that her replacement packages has shipped, and we provided her with the tracking number LZ89####527US

Complaint:
I am rejecting this response because: To be clear, you did not respond to my email that I sent on March in response to your messageIt says a lot about your company if you do not care about the quality of the product meeting customer's expectations and that you don't make an effort to correct errorsI'll stick to spending money at beauty companies who sell high quality products through honest means and make efforts to ensure that customers are happy with their products.
Regards,
S*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12557750, and find that this resolution is satisfactory to me
Regards,
L*** ***

In review of our system we have now issued the customer the correct replacement package (order number RK4040932) that will contain the Merry Bundle and a stocking, and this order has shipped tracking 94***8***4. We also recommend that when the customer does receive
the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11708140, and find that this resolution is satisfactory to me
Regards,
B*** ***

Hello, The customer was advised via email today:"No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?" Once we receive the customers' email response we will issue a replacement package

Customer emailed in 3/stating that there was no movement with their tracking informationThe customers package was shipped 3/6/18. We responded 3/13/requesting customer verification information for precautionary measures. The customer provided the correct information on 3/19/On
3/19/our customer service team advised the customer to allow a few days for their tracking to update. The customer came back on 3/& 3/stating that the tracking did not update. We issued a replacement for their order on 3/as their packageThe replacement package shipped 3/21/

I have reviewed the response made by the business in reference to complaint ID 11569121, and find that this resolution is satisfactory to me
Regards,
S*** ***

Hello,The customer was advised via email today 6/14: No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?

Our policy for all returned packages that are marked as undeliverable is to have the order cancelled and refunded once the package has been received at our headquartersHowever, as we have never received this package back at our headquarters, we are unable to issue a refund for the order at this
time, and have provided a file attachment reflecting that the order in question's tracking has stopped and that we have never received the package back. Since the order's tracking has stopped updating as of August 16th, we have proceeded to issue a replacement for the intended order to ensure that the customer will receive their products as intendedThis replacement order has shipped on September 20th.As this is the case, we have fulfilled all actions required on our sideIf the customer experiences any issues with the transit of their order, we recommend they ontact their local post office for further information