Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11771387, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer’s order was placed July 8th 2017, and shipped July 17th Domestic packages arrive within 3-business days once shipped.The customers package was delivered July 20th 2017. The customer did not make contact with our customer service department until January 17th 2018. Due
to the length of time that has passed since the customers order was placed we were not able to provide a replacement or issue a refundWe consider all customer issues that are reported within days of delivery of the package. The customer was informed of this policy twice on January 18th

Our strict return policy is clearly listed both in our FAQ and at checkout when a customer places their order. We reserve the right to refuse a refund or replacement product as stated in our terms and conditionsBy placing an order with Kylie Cosmetics the customer agrees to these terms and conditions. The customer was responded to within our hour response time on both occasions they contacted us and were advised that this policy is enforced

The customer placed their order on 9/5, see attached screen shot showing the date their order was placedThe processing time for orders is 3-business days and once your order ships, you will receive an email with tracking; and this information is listed on our site and the customer was also sent
this information via email; this information is included in the attachedMoreover business days from 9/is 9/and per the attached the order has shipped on the 5th business day as is within our promised processing timeThe customer also was sent notification that their order shipped along with the tracking number to their email ***@alliedim.com as soon as the tracking number is generated

Complaint:
I am rejecting this response because: my email has still not been taking off your recordsI don’t care if you forwarded this to the correct departmentYour company should ensure your departments complete their jobPlease see it through that the department removes all my information records and cease contact with me
Regards,
K*** ***

Order number K587461 is outside of our replacement time frame and is no longer eligible for a replacement. Please note this policy is listed on our FAQ page: http://kyliecosmetics.com/pages/faqs

Our response time for emails is 24-hours, and can be extended during and after launches; this information can be found on our website see attachedThe customer emailed Kylie Cosmetics from the same email chain on 8/and 8/22, the customer was emailed today, which is within our email
response timeThe customer was advised in our email response that we processing her order for 3x Kylie cosmetics liquid minis and 1x popping gloss

Complaint: 12552508
I am rejecting this response because:I never gave permission to cancel my order. The company should have contacted me when the complaint from PayPal was received. I still want those products sent to me at no charge. 
Regards,
S[redacted]

Hello,We gave her the option to resend her package to a new address to avoid any issues.. She has a replacement order processing and it should ship within 3-5 business days.

Our Customer Service Team has issued a replacement for order K3673637 and has responded to the customer via the following email address, j[redacted]@me.com.

The customer has been offered a one time courtesy package for their missing freebie. Processing on replacement orders is 7-10 business days; business days do not include weekends and holidays. Once the customer's order ships, they will receive an email with tracking. We also recommend that...

when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Dear Revdex.com,
I have reviewed the response made by the business in reference to complaint ID 11887873, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

Hello,Today via email 7/14 the customer was advised that we are sending a replacement and once it ships they will receive an email with tracking.

Hello, Customer was advised, via email today 5/25: "Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days; it's a great idea to check with your neighbors...

and/or postman for more information in the meantime. Please contact us if your order is not received within the next few days."

Customer has reached out to customer service and has been issued a replacement package. Thank you

As the customer did respond to us rather quickly they did continue to respond 2 more times, which then put them to the front of our queue with the new emails. As previously mentioned we do answer the oldest emails first. In addition, our email response time is 24-48 hours, see policy attached, and we did respond within this time frame.

Complaint: 11571499
I am rejecting this response because:
My package was delivered June 30, 2016. I would be happy to provide the tracking number, but considering it is the return level that was provided by Kylie Cosmetics and I have included it in multiple emails to Customer Service, they already have it. Please let me know if I need to provide it again. Therefore, we are not still within the 7-10 business days. 
Regards,
[redacted]

Hello, The purpose of the Revdex.com is to ensure that an open issue that you have with a company is resolved, and that you are provided with a resolution. In this situation the customer is not asking for a resolution for their orders. The customer is advising in their rejection that they do not wish to provide the requested information for them to be able to move forward in our review process to see if their order can be reinstated. In addition, we did receive an email from the customer advising that they do not wish to move forward with the process, see attached. It appears based on the customers' email they are not asking for a resolution or requesting assistance with an issue.

S[redacted] did not place an order using Kylie Cosmetics. the order numbers we issue consist of a K and of 6 to 7 digits. S[redacted]'s order number, per the emails we had received in our inbox from the email associated with the issued complaint, was order number #1775. Per our order number guidelines, this...

does not match our provided order numbers. S[redacted] had also forwarded her order confirmation associated with the order number #1775. Her order confirmation was issued from the following email address, [email protected], which is not associated with our website. Our URL is www.kyliecosmetics.com, and will not be associated with any .org domains.We recommend that S[redacted] contact the website that she did make her order with as they will be able to provide the best assistance.

Complaint: 11754845
I am rejecting this response because: First, yes, I filed a dispute to my card regarding the issue but they reasoned out that I have never return any items to them and they send the tracking details to my card that it was indeed delivered. If you will check, they send me only ONE tracking number that is why if you check it in USPS it is delivered because one package was delivered to me which is the pouch and I already deducted the amount of that pouch in the total amount. I want to point out that I can't accept the replacement of the package because I am already here in the Philippines. They want to send the package in my Philippine address but I also decline because we all know that here in my country they do not ship packages in a door to door basis. So its gonna be a big hassle for me to go to the post office and they will also charge me for taxes. I already paid a lot of money in that package and also for the shipping and tax so I don't want to pay another tax. I already explained this to them but they were always telling me about that no refund policy. Every customers are entitled to get a refund even though they have a no refund policy if they already experience this kind of issue. I am also a businesswoman, I know all the hassle of my customers if they will going to experience this. 
Regards,
[redacted]