Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11547535, and find that this resolution is satisfactory to me.
Regards,
N[redacted]

Our customer service team is currently reviewing the issue the customer is referring to. Our policy for all orders is that all sales are considered final. The customer's original email inquired about the return of an order, and one of our customer service representatives replied on January 8th...

with the following response below, which the response that we issued to all customers that inquire about our return policy. "Thank you for reaching out to us, unfortunately we don't currently accept returns or exchanges. We apologize for any inconvenience this may cause.Return Policy:http://kyliecosmetics.com/pages/refund-policy" The customer reported that the color for the product that they have received is not the color as advertised. This issue has been escalated within the customer service department for further review. On January 15th, we issued the following response to the customer so we may further review the issue reported."This issue has been escalated and reviewed.Thanks for reaching out! We're sorry for the issue you have experienced. Could you send us your order number and a quick pic of what you are speaking of so we can take a look?"Once we receive this information, we can further review the issue that the customer is experiencing and offer further assistance within the policies that we currently abide by.

Complaint: 12149650
I am rejecting this response because:I followed every rule specifically posted under the promotion information that was given on the Kylie cosmetics website. It did not say the items needed to be added in the my cart section, it only said they must be added before checkout. I added the items before checkout and I followed the rules as posted. I would like this company to admit their mistake, as I did follow all posted rules. I deserve to have the promotion upheld and two receive the four lip kits for the price of one. I attached the rules of the promotion as posted to your website as I did in fact follow all of the rules. Nowhere does it say the products needed to be added a special way. It specifically said if the products weren't added to you cart, you would not receive free lip kits. I did what was posted and deserve to receive the promotion as advertised. 
Regards,
[redacted]

Complaint: 11548964
I am rejecting this response because:The package has been located at the usps shipper never put an apartment number on the label. 
Regards,
R[redacted]

Complaint: 11907305
I am rejecting this response because: that sill doesn't account for the fact that I was the one who had to reach out to you to see what the status of the package was and then just to be told it was a refund instead of the package being re-sent. I'm sorry to be a pain but that package had several different Christmas gifts in it and I don't believe just re-stating your policy is enough for me to give up trying to understand the companies customer service. It is not direct by any means and they don't seem to care about their customers.
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12567454, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Hello, I understand the customers' confusion that is why she was advised that I would confirm with USPS and get back to her. Confirming that the customer was provided with the correct tracking number. Also today the customer was advised that USPS stated the package stopped moving in the US. The customer was advised that we can send a one time courtesy replacement package via email today 7/8.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11868846, and, although the company does not appear to admit they initially offered to only provide me with 1 of the missing items, they now appear to be offering to send all of the missing items. I find that this resolution is satisfactory to me. Hopefulky, they follow through and actually send these items within 2 days and as promised in personal correspondence between Kylie Cosmetics customer service rep, Tracie G. and myself.Attached are screen shots of personal correspondence I received after Revdex.com provided Kylie Cosmetics with my complaint.
Regards,
M[redacted]

Complaint: 11506806
I am rejecting this response because:
Their response is actually false as they have not processed any refunds they actually disputed the chargeback and I have the form from bank of america where is clearly states that they are not honoring the chargeback dispute which is why I reached out again to let them know if they don't refund my money I will proceed legally because they never sent the correct order that I order and once I returned the incorrect order I have not received refund and they are holding my money.  I will have attached a screenshot of bank of america response to chargeback dispute.  At no time have they ever responded stating that they would or have issued my refund and as of June 20th, they have not issued it.On the letter from the bank they are claiming on page two that the items were returned and that no refund was processed.  I'm just like it has been since March can I please just be refunded so I can no longer do business with this company because this is absurd.Attached:Letter from bank of america for the dispute where they said the bank for the company is not honoring my chargeback.Screen shot from bank of america showing where I was initially charged for the order and the temporary credit bank of america gave me during the dispute.  If you notice on page one of the pdf attached bank of america will be reversing that temporary credit on June 28th so as of right now you can clearly see no refund has been processed.So you can clearly see they have NOT refunded me at all.  I don't understand why they are lying about it when it's easily fixed by just refunding me and ending it.
Regards,
J[redacted]

Hello, Today 5/27 the customer was advised: "No worries, we can send another package of K703581 as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?"

Complaint: 12436131
I am rejecting this response because:
Alrhough in quotes, the statement written here was not one I had recieved from Kylie Cosmetics. They had informed me that my card was declined and the charges would be amended in my account after 7-12 business day. Which they have been now. My issue with them is with their website and customer service as it is clearly disfunctional. They had repeatedly told me the issue was with my bank but not what they were going to do to help me as over $100 Canadian was withdrawn from my account under their name. I think it is ridiculous that they have quoted a statement that was in full, never sent to me. Attached is the statement I first recieved from Kylie Cosmetics.
Regards,
D[redacted]

Complaint: 11907305
I am rejecting this response because: the company told me it would be resent to me...

within 7-10 business days. Then when I contacted them wondering the status thats when they told me about their "Policy" and thats what I am upset with. They told me one thing then said another. 
Regards,
B[redacted]

The customer has been offered a replacement package for their missing product. Their replacement order has shipped under tracking number LZ#####0716US.International shipping is 10-15 business days (not including weekends and holidays). We also recommend that the customer please...

continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Unfortunately, packaging can be damaged during transit. Please note, we only issue replacements for damage to the product itself, as previously indicated in our Terms of Use.We do not currently issue replacements or refunds for damaged packaging.

Both of the customers’ orders were placed on 4/22 K639120 and K642786, and the customers’ initial email to Kylie Cosmetics was on 6/27. The customer was advised, “We do not accept returns, exchanges or refunds; all sales are final. Please see these terms specified on our website: http://kyliecosmetics.com/pages/refund-policy , “ and see attached. We will be upholding our policy and we will not be able to accept any returns or provide any refunds.

The response " the company told me it would be resent to me within 7-10 business days" was sent in error this verbiage should have been changed to issue a refund in 7-10 business days. As this is the case that is why we then advised the customer a refund would be issued, and then we went ahead and issued the refund.

Per our policy listed on our FAQ page and order confirmation page, our processing time for orders is 3-5 days business days, business days do NOT include the weekends and holidays. Once shipped, your delivery time within the United States is 3-6 business days and 10-15 business days internationally....

Please keep in mind that during the holidays, processing times may vary. Your order for the Holiday box shipped on 11/30 according to tracking 94[redacted]3.

Hello,On our site kyliecosmetics.com on the first page there are tabs that can be clicked to find information on our products and specifically our Store information, see attached. If one puts the mouse over Store Information all of our policies are listed and the customer can click on these options, and this information is always available for customers to view. In addition if the customer does have a question on the any of our policies they can reach out to us via email. For your review I have included an attachment of our policy’s and refund policy, and both of these attachments include information that has been taken directly from our website and is currently listed on our website.

Hello, The customer first emailed us on 5/16, and our email response time is 24-48 hours, this information is listed on our FAQ page see attached.  I responded today 5/18 to the customer via email and I advised that we will issue her a replacement package and it will ship out today. Once...

the package ships she will receive an email with the tracking number.

Complaint: 11745355
I am rejecting this response because they make it sound as if I was the one who lost my own parcel and order in those emails they have sent me. If someone is emailing you about an issue 3 times then you would at least check, but they are saying it as if they had not seen my emails or anything, why have they hired people for?. After I reported them and then they finally see and decided to reply to me, coincidence?, I think not. 
They have nearly taken a month now to send my order or email about my order, im not the only one they have done this to. This business is one of the worst business, and it says on their own website that it takes 10-15 days for international delivery, not 3-5 weeks 
Regards,
S[redacted]