Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12250138, and find that Nothing more can be done. I am sending the items back as soon as I can do so. 
Thank you,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11439316, and find that this resolution is satisfactory to me. Kylie Cosmetics sent the products which I purchased and I just received them today. Thank you for sending me the products. It is unprofessional of them to wait until a complaint is filed in order to resolve this. We had been emailing back and forth for one month. 
Regards,
J[redacted]

Hello, The customer made the order on 7/1 and as the customer confirmed we would start to ship those orders on 7/5, since 7/5 would be the 1st business day on 7/1. Our processing times are 3-5 business days, and this excludes holidays and weekends. The customers order K1691247 order made...

7/1 shipped on 7/7 and K1686263 order made 7/1 shipped on 7/11. Both of the orders shipped within our promised time frame listed on our website, see attached.

Our response time form emails is 24-48 hours. The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails first that is why her email was not responded to. For the customers order K4402306...

and tracking 94[redacted]4, according to usps.com "Your item was delivered in or at the mailbox at 4:56 pm on December 14, 2016 in LA CRESCENTA, CA 91214." As the customer requested the order has been delivered before Christmas.

Hello, The customer was advised the below via email today 6/13: "We are so sorry for the delay! Your replacement order K913229 will ship in the next 2 business days; once your order ships you will receive an email with tracking."

Complaint: 12236127
I am rejecting this response because: I went to kyliecosmetics.com and ordered my stuff. I did not go to another website. Please tell then why I was signing in and out of kyliecismetics.com with my username and password? Either way I got my money back so I don't care. If you have people copying your websites using the same name you trademarked you better look into that! 
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12158672, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

On 12/13 the customer was advise we are issuing a replacement package of their order K4030322. Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking.Once the customer's' order ships they will receive an email with tracking. We also...

recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Complaint: 12541120
I am rejecting this response because: I expected to get this generic answer AFTER my order was shipped. This response is unacceptable. It still does not explain why it took 11, double the normal shipping time, business days for my order to ship. The company needs to take accountability and responsibility for keeping their customers waiting with no apology or communication besides an email "we haven' t forgot about you". It still took a over a week after that to ship. I spent my hard earned money to purchase these products when big you tubers are getting promo early and advertising the merchandise. If the company can ship to them quickly then they should ship to the consumer quickly as well. The customer needs to be better appreciated. 
Regards,
J[redacted]

Hello, I emailed the customer today 5/14 and advised that according to USPS tracking your package was delivered 5/10, please contact your local post office to trace the location of your package.

Complaint: 11690799
I am rejecting this response because:I keyed in the wrong address for my order, since they have yet to ship it, within 5mins of me purchasing the order, I emailed them to change the address and they refused saying they can't do it as the change of address is from a domestic US address to an international Singapore address. Of which does not make sense at all as they are both free shipping. Prompted them again for help, the customer service representitive VICTORIA LIED THAT KYLIECOSMETICS DOES NOT SHIP TO SINGAPORE. I have made over 40 purchases now, ALL SENT TO SINGAPORE and this lazy customer service representitive is trying to lie through her teeth? Spent over tens of thousands of dollars and they REFUSE to change the address that btw is FREE SHIPPING REGARDLESS, and to top the cake, this VICTORIA is lying through her teeth. Customer service needs to improved. Staff should not even try to lie to customers. heh.  Finish the job and change my address!!!
Regards,
N[redacted]

Hello, When there is an issue where USPS does not deliver a package or they loose it in the mail, we offer a one time courtesy replacement. Even thought the issue may lie with USPS we extend this courtesy to our customers. It may take a few emails and days to resolve since we do need a USPS...

claim number, and we offer the option for the customer to have the package delivered to an alternative address. We are processing the customers replacement order and it will ship out to her soon, as soon as her replacement ships she will receive an email with tracking.

Complaint: 11864886
I am rejecting this response because:I have already explained to the company that I own many liquid lipsticks, in fact I own six Kylie Cosmetics liquid lipsticks. I understand how they work. I understand they are made of a thinner consistency. I do not need this information regurgitated to me. I do expect some colour to be on the wand and in the lid. However, my wand and lid are completely covered in colour. None of my other liquid lipsticks have experienced this problem so severely. They have ignored the last email I sent to them for nearly a week. This is the worst customer service I have ever received. I have never had a company be so dismissive toward me and they have not been helpful. This is absolutely disgusting. I'm truly disappointed because I love Kylie Cosmetics lipsticks. The colours are beautiful and the formula is fairly good. But this poor customer service is inexcusable. I am so upset that such a successful company can be this rude, dismissive, and completely disregard the concerns of a regular customer. Clearly my complaint has not been taken seriously. 
Regards,
B[redacted]

We are unable to honor orders placed outside of the promotion time frame with the offered promotional product.  As stated in our FAQ, we aim to respond to all E-mails within 48 hours. However, this time frame may be extended during and immediately after launches. I have also attached a document indicating this information in our FAQ.

As we review the customer's confirmation email sent to us, we can see that Sydney did not receive a confirmation from our website. I have attached a copy of the email confirmation the customer received and an email confirmation from our website for comparison. Also I have attached a photo showing...

our system has no orders under the order number provided by the customer (Sydney Revdex.com doc). Therefore we have concrete irrefutable evidence from the customer showing this order was not placed through kyliecosmetics.com. As Sydney did not place her order through Kyliecosmetics.com she would need to contact the site she did place her order through for a resolution.

Per our policy "Please keep in mind that during holidays or limited edition launches, this time may vary, and this policy directly applies to this customers order as we had a limited edition promo and limited amount of KKW on our site. Thank you for your patience,"...

https://www.kyliecosmetics.com/pages/faqs. As this is the case processing times can take beyond our normal processing times of 3-5 business days. As we aim to be very transparent, and list this information on our website. We are working very hard to get all of our order shipped, and as soon as this order ships the customer will receive an email with tracking. We do want to clarify the customers order K5885328 was placed on 5/5 and has been processing for 7 business days.

I apologize for the confusion. Our metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within...

the vial; please note that this is completely normal and is not a defect or an indication of missing product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11553780, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Complaint: 11626243
I am rejecting this response because: yes I received that email and I already submitted more than 24hours ago but till this point there's no reply. Do something.
Regards,
[redacted]

Complaint: 11549857
I am rejecting this response because: the customer has no way of knowing how to get to the return policy. I opened thelink to but was unable to figure out how to get to the page myself. They only respond to me once saying to do not accept return. They never told me that the return policy was on the website. If the sales are final then the customer should be aware of the time of sale not after the sale. 
Regards,
S[redacted]