Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12253280, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12250138, and find that Nothing more can be done. I am sending the items back as soon as I can do so. 
Thank you,
A[redacted]

Hello, The customer was advised the below via email today 6/13: "We are so sorry for the delay! Your replacement order K913229 will ship in the next 2 business days; once your order ships you will receive an email with tracking."

As we mentioned our policy states that we do not issue refunds, or accept returns. We are upholding this policy. In addition, we have confirmed that the smell is not coming from the shadows, but from the adhesive in the packaging and has had no contact with the product. As our customers safety is a top priority that is why we had our Quality Assurance team verify the safety of the product, and that is why we are advising customers that we verified the product is safe to use. As our recommendation to to keep your palette open for 48-72 hours to diminish the smell has been tested and proven again by our QA *team*, that is why we then are advising our customers of this solution. As we have shown the product is safe to use, and we have told the customer how to diminish the smell the issue is resolved.

Hello, I am not able to find an email conversation in customer service under this customer, in order for us to best assist the customer we want to view the email chain. Please provide the email address you emailed from so that we can view the history and provide you with the best...

resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12175347, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

The customer’s order K6323066 has shipped and has been provided a tracking link, tracking number 94[redacted]37, so they can follow the transit of the order in question. We have fulfilled our required actions on our behalf in  providing the customer's requirements. Our records...

currently reflect that the customer has already picked out three corresponding freebie items for each paid for product in their order. we have attached a screenshot of the customer's order  reflecting this information. Per policy, we do not authorize swaps, additions, or removal of products to orders and we do not authorize returns, exchanges, or refunds, all sales are final, see policy attached. As this is the case, we are sticking  by our policy to be fair and consistent to all our customers and will not be issuing a replacement for the customer's desired products.

Complaint: 12236127
I am rejecting this response because: I went to kyliecosmetics.com and ordered my stuff. I did not go to another website. Please tell then why I was signing in and out of kyliecismetics.com with my username and password? Either way I got my money back so I don't care. If you have people copying your websites using the same name you trademarked you better look into that! 
Regards,
A[redacted]

As we review the customer's confirmation email sent to us, we can see that Sydney did not receive a confirmation from our website. I have attached a copy of the email confirmation the customer received and an email confirmation from our website for comparison. Also I have attached a photo showing...

our system has no orders under the order number provided by the customer (Sydney Revdex.com doc). Therefore we have concrete irrefutable evidence from the customer showing this order was not placed through kyliecosmetics.com. As Sydney did not place her order through Kyliecosmetics.com she would need to contact the site she did place her order through for a resolution.

Hello, We are a consumer based company and when shipping internationally we are required to list a value on the package. Note the value listed must be for the price of the goods being shipped. Any of the fees that international customers' incur when picking up their package are solely regulated by their country, and unrelated to Kylie Cosmetics. As stated my previous email it is clearly listed on Kylies’ shipping page that we are not responsible for any and all fees for international customers’

According to policy we are to issue a replacement package for the missing items of the Holiday Stock and the Makeup Bag. In addition, per our policy, see attached, we don't issue refunds. We did advise the customer that we do not recharge or charge at all when we issue replacement...

packages. Once the customer's' order ships they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Complaint: 11549857
I am rejecting this response because: the customer has no way of knowing how to get to the return policy. I opened thelink to but was unable to figure out how to get to the page myself. They only respond to me once saying to do not accept return. They never told me that the return policy was on the website. If the sales are final then the customer should be aware of the time of sale not after the sale. 
Regards,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12158672, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12157178. However, I will see this issue as resolved as soon as I receive my order. In addition, the business has contacted me saying it will take 2 more weeks to process my order. I do not want my order to end up candelled as it has happened to other customers (information reported online).
Regards,
[redacted]

We are unable to honor orders placed outside of the promotion time frame with the offered promotional product.  As stated in our FAQ, we aim to respond to all E-mails within 48 hours. However, this time frame may be extended during and immediately after launches. I have also attached a document indicating this information in our FAQ.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11553780, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Complaint: 12551688
I am rejecting this response because: I have an issue with the statement times may vary during holidays and launch days. A customer should be kept informed of a delay as big as 3 weeks. I am not concerned with the shipping times but with the delay in processing the orders. There should be a maximum processing time. 3-4 weeks with only 1 email to the customer stating that because of high demand, orders have not yet been processed is unacceptable. You should work on hiring temps to fulfill holiday demands as every standalone store does. This is not good customer service. A business should always strive to keep customers happy and be flexible enough to handle high demand or no demand.
Regards,
P[redacted]

Complaint: 11626243
I am rejecting this response because: yes I received that email and I already submitted more than 24hours ago but till this point there's no reply. Do something.
Regards,
[redacted]

Complaint: 11506806
I am rejecting this response because:
They could simply refund my money and I will close the chargeback dispute. It would not have been initiated if they would have refunded me once they received the incorrect order back which was received and signed for. I've done my part since I placed the order in March and it's almost July and still hasn't been resolved. Just absurd. So again I ask for full refund and I will have the bank close the dispute. 
Regards,
J[redacted]

Complaint: 11860813
I am rejecting this response because:I did ask to cancel the order I have the emails of me asking to do so. My words exactly were "If there is way maybe you could cancel so I can put in the right order or find a different solution to get them". Again I received an email stating my email was in cyber land. When is that going to be acknowledge that I receive an email stating they notice an error in their system therefore at this point I would either like my money back for this inconvenience or the right product. This quite ridiculous at this point. 
Regards,
M[redacted]