Anix, LLC

For order K1597865 unfortunately the specific issue was not relayed to the customer,  it looks like the post office never scanned or received the item, and the item never started moving with USPS. As the tracking information did not update, and this issue was fixed when the customer emailed in. For order K1700409 we can offer a one time courtesy replacement.

I was never advised to file a missing package claim! If I was properly advised on what to do by the company why would I waste my time trying to get into contact with a company that is not providng me straight forward answers. I was asked for the last digits used on my card and that was the last of the contact with Kylie cosmetics. 
Complaint: 11939641
I am rejecting this response because:
Regards,
H[redacted]

The customers order K5038487 took 6 business days to process before it shipped. Per our policy during holidays or limited edition launches, processing times can take longer than 3-5 business days. As this was the case with this customers order. Per...

tracking 94[redacted]83353231408 via usps.com, "Your item was delivered in or at the mailbox at 12:15 pm on February 13, 2017 in CANTON, OH 44708."

First of all, I didn't order the KKW collection. And you had "a limited amount of stock"? So you're saying your company sells products they don't have to begin with? Is this a joke? It's almost been 2 weeks since my order, and nothing is being done. Ship my order out already.

Hello,As our policy states we do not provide refunds. But we can have the customer return the product back (for our lab to review) and we can send her a replacement Maliboo liquid lipstick. Today 7/27 via email the customer was advised:"Please return the product using the return label attached,...

please include a note inside of your package including your name, address, and order number.Once we receive the product back, we will issue a one-time courtesy replacement package to you; we will contact you once we receive your order!"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12159001, and find that this resolution is satisfactory to me.
I have confirmation on 1 order I need another one for the other 4 that I have not received thanks
Regards,
Augustina Maldonado

Complaint: 12195238
I am rejecting this response because:I do not accept that the lip kit box could be the fault of the carrier as there was still padding inside the box. I believe it was sent to me like this and I have also included in my original complaint email there was marks on the lip liner and liquid lipstick which I rubbed off however I would not gift those products for use now as there were marks I believe they were dirty and mishandled just like the box was. Can you please stop wasting my time as this is a lot of time and energy lost into something that could be handled so easily. I am DISGUSTED at this situation.
Regards,
M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11859334, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Complaint: 12099516
I am rejecting this response because:If the USPS isn't responsible and Kylie Cosmetics is not responsible for the shipment of their products who is? I do not want their products after the ridiculous "customer service" their team  members provided me. I want my money refunded. 
Regards,
K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11878170, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Hello, The return label sent pertains to the incorrect order that was received by the customer, and this is used for internal purposes only. Note that the return label is correct, and will ship correct to Kylie Cosmetics.

Hello, Customer emailed Kylie Cosmetics on 5/13  which is still within our 24-48 hour response window.  Today 5/16 the customer was advised, “No worries, your address has been updated! Once your order ships you'll receive an email with tracking. Please note that your address...

will not, appear changed on the shipping confirmation you receive once your order leaves our facility.”

Hello, As we don't issue refunds per our policy see attached, we do offer replacement packages. The customer was sent an email today 7/12 advising that as a one time courtesy we will send replacements for both Kymajesty and Heir.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12592117, and find that this resolution is satisfactory to me. However, it should be noted that the company was refusing to send a replacement package (which was my first request) and only did so once I filed a formal complaint with the Revdex.com. So thank you, Revdex.com for your work to protect consumers from fraudulent companies such as Kylie Cosmetics.
Regards,
M[redacted]

Hello, Today 9/26, via email the customer was advised that we are issuing a replacement of their correct order. See below for exact email verbiage customer was told.  "Hello Y[redacted]We are so sorry for this issue. We'll have a one time courtesy replacement package of order...

K2922409 sent out to you.Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking.Thank you,"

As we mentioned our policy states that we do not issue refunds, or accept returns. We are upholding this policy. In addition, we have confirmed that the smell is not coming from the shadows, but from the adhesive in the packaging and has had no contact with the product. As our customers safety is a top priority that is why we had our Quality Assurance team verify the safety of the product, and that is why we are advising customers that we verified the product is safe to use. As our recommendation to to keep your palette open for 48-72 hours to diminish the smell has been tested and proven again by our QA *team*, that is why we then are advising our customers of this solution. As we have shown the product is safe to use, and we have told the customer how to diminish the smell the issue is resolved.

Complaint: 12112323
I am rejecting this response because:like I've said already. I have email conformation from THIS company I placed two orders. I also, have my credit card bill statements that show the money was taken.  I've sent pics of emails. I have every SINGLE communication between us and all I want is my money refunded to me!!! I've also, contacted them yesterday and today so there's another lie from this company.  
Regards,
L[redacted]

Complaint: 12230764
I am rejecting this response because: I have in fact received a full refund in the amount of $52 however I am confused as to why the wording of the email appears as though this was my error and not the company error??  I feel as though The "One time courtesy refund" should apply to ALL of the customers who purchased the eyeshadow palette unknowing that the product was misrepresented and contained Talc. Good business practice would be to, at the very least, release a statement explaining the error on Kylie Cosmetics behalf and allow customers the option of return or not.
Regards,
M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12253280, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

When assisting Charlene, she has provided a screenshot of the order number that she is referring to. When accessing the screenshot in question, you can see the URL that is being used to access the order number in question. The URL that is provided in the screenshot is not associated with www.kyliecosmetics.com, as we are not associated with kcosmetics.shop and we only have one website we stand behind, which is www.kyliecosmetics.com.We have included the screenshot that Charlene has provided to our Customer Service Team to our response to this rejection. When provided with this screenshot, we had informed Charlene of the following response to inform her of the situation experienced."We are so sorry to hear this. Unfortunately, the website you are referring to is not our website as we only have one. We do not authorize our products for resale anywhere. However, we can confirm that the products sold on our website, www.kyliecosmetics.com, are the only products we stand behind, and we can assure you ours are the real deal!We hope this answers your question and sincerely apologize for any confusion this may have caused."As this is the case, Charlene will need to contact the company that she has placed her order with in order to receive further assistance, as we do not have her order information and are not associated with the URL provided in her screenshot of her order.