Anix, LLC

As the order was reported as fraud, our Fraud department has exercised our right with Terms of Service Section 11, to cancel and refund the order in question, as is our policy for all orders that are reported as fraudulent. In accordance with our Terms of Service Section 11: Errors, Inaccuracies, and Omissions, "To the fullest extent permitted by law, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order) if any information in the Service or on any related website is inaccurate." This information can be found on https://www.kyliecosmetics.com/pages/terms-of-use.  The customer had reported the order as fraudulent and the funds for the order in question were disputed with PayPal. Per our records, PayPal has proceeded to issue a refund in the favor of the customer. As this the case, the refund was initiated via PayPal and the customer will need to contact PayPal as they will now be handling the funds in question. They will be one to provide the most details regarding the refund in question. We have provided two file attachments reflecting that we do not have the funds in question. For the most information regarding the refund in question, the customer will need to follow up with PayPal and they will be able to provide further assistance.

Hello, Today 9/26, via email the customer was advised that we are issuing a replacement of their correct order. See below for exact email verbiage customer was told.  "Hello Y[redacted]We are so sorry for this issue. We'll have a one time courtesy replacement package of order...

K2922409 sent out to you.Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking.Thank you,"

The customer emailed in multiple times from the same email chain, and this will cause a delay our response time. We do recommend that customers only email us once, and then allow us to respond. On 12/7 we responded to the customer and advised: "We are so sorry for this issue. We'll have a one time...

courtesy replacement package sent out to you. Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking."

Complaint: 12099516
I am rejecting this response because:If the USPS isn't responsible and Kylie Cosmetics is not responsible for the shipment of their products who is? I do not want their products after the ridiculous "customer service" their team  members provided me. I want my money refunded. 
Regards,
K[redacted]

Hello, The return label sent pertains to the incorrect order that was received by the customer, and this is used for internal purposes only. Note that the return label is correct, and will ship correct to Kylie Cosmetics.

Complaint: 11548739
I am rejecting this response because:
The Peoduct in question is AWFUL, the quality is horrible, and I refuse to be told that myOnly option is to replace one st tube of lipstick with a new tube of the same st lipstick. I will be sending back Kymajesty but I DO NOT want a replacement, I demand a refund 
Regards,
M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12108312, and find that this resolution is satisfactory to me.
Regards,
G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12159001, and find that this resolution is satisfactory to me.
I have confirmation on 1 order I need another one for the other 4 that I have not received thanks
Regards,
Augustina Maldonado

Hello, The customer made the order on 7/1 and as the customer confirmed we would start to ship those orders on 7/5, since 7/5 would be the 1st business day on 7/1. Our processing times are 3-5 business days, and this excludes holidays and weekends. The customers order K1691247 order made...

7/1 shipped on 7/7 and K1686263 order made 7/1 shipped on 7/11. Both of the orders shipped within our promised time frame listed on our website, see attached.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11439316, and find that this resolution is satisfactory to me. Kylie Cosmetics sent the products which I purchased and I just received them today. Thank you for sending me the products. It is unprofessional of them to wait until a complaint is filed in order to resolve this. We had been emailing back and forth for one month. 
Regards,
J[redacted]

Hello, Customer emailed Kylie Cosmetics on 5/13  which is still within our 24-48 hour response window.  Today 5/16 the customer was advised, “No worries, your address has been updated! Once your order ships you'll receive an email with tracking. Please note that your address...

will not, appear changed on the shipping confirmation you receive once your order leaves our facility.”

Hello, When a package is marked returned by send USPS can take up to 1 month for the package to reach the original sender. I checked through the customers email and each email she sent was responded to by a customer service representative. We were able to locate the returned package at our...

facility, and the customer was issued a refund.

Hello, As we don't issue refunds per our policy see attached, we do offer replacement packages. The customer was sent an email today 7/12 advising that as a one time courtesy we will send replacements for both Kymajesty and Heir.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11878170, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

For order K1597865 unfortunately the specific issue was not relayed to the customer,  it looks like the post office never scanned or received the item, and the item never started moving with USPS. As the tracking information did not update, and this issue was fixed when the customer emailed in. For order K1700409 we can offer a one time courtesy replacement.

Our response time form emails is 24-48 hours. The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails first that is why her email was not responded to. For the customers order K4402306...

and tracking 94[redacted]4, according to usps.com "Your item was delivered in or at the mailbox at 4:56 pm on December 14, 2016 in LA CRESCENTA, CA 91214." As the customer requested the order has been delivered before Christmas.

The customers order K5038487 took 6 business days to process before it shipped. Per our policy during holidays or limited edition launches, processing times can take longer than 3-5 business days. As this was the case with this customers order. Per...

tracking 94[redacted]83353231408 via usps.com, "Your item was delivered in or at the mailbox at 12:15 pm on February 13, 2017 in CANTON, OH 44708."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12592117, and find that this resolution is satisfactory to me. However, it should be noted that the company was refusing to send a replacement package (which was my first request) and only did so once I filed a formal complaint with the Revdex.com. So thank you, Revdex.com for your work to protect consumers from fraudulent companies such as Kylie Cosmetics.
Regards,
M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11859334, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

I was never advised to file a missing package claim! If I was properly advised on what to do by the company why would I waste my time trying to get into contact with a company that is not providng me straight forward answers. I was asked for the last digits used on my card and that was the last of the contact with Kylie cosmetics. 
Complaint: 11939641
I am rejecting this response because:
Regards,
H[redacted]