Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We did not get the message that was left with our year old daughter that a call was made to usI recommend not leaving messages with youth that age if return calls are needed and possibly a follcall if one is left with a child.We never denied maintenance visits only requested for them to be rescheduled You are incorrect about system maintenance in We did have the system maintenance done in and I have attached that checklist that was done by *** *** of your company with the date of 1/29/With the year not being over yet we thought we had time to schedule annual maintenanceWe have never been told we had to have it done on or by certain dates, only that it be performed annually. I have all invoices and checklists that were done on our system ever since it was installed and we never missed a yearSo you will need to check your recordings and update your records correctly since the maintenance was done in and you have my record of it and the year is not over yet.Sunday when we first called was the 7thSince we were told we would not get a technician possibly dispatched that day we called another *** specialist who added the needed Freon and verified the coils were not frozen as my wife was told might be the cause.The warranty should not have been voided if a *** vendor provided the work and for non maint in as you stated, because it was in fact serviced in 2013, and if it was void that should have been relayed to us when we made the first call and appointment with you.The warranty we had called for a routine yearly maintenance so why was that visit not considered at maint schedule and we were charged $That invoice has been attached for your review and diagnostics of your technicianI wanted to see why your technician never even offered to REPAIR the coil and called for an entire and expensive replacementWe paid another *** dealer who we were referred to directly by ***They diagnosed and recommended and repair of the coil and did the work for a fraction of the cost. See attached invoice that you requested.I request for a full extended warranty refund, not prorated, and a refund of the service charge to come out and basically do a PM of the system for plus the amount of the service call $Plus the cost of the coil repair we had to have performed or the cost you would charge on a similar repair.I have provided supporting documents that were requested
Regards,*** ***
Orangutan Home Service purchased the months same as cash for the customer from *** *** ***. Orangutan has already notified *** *** ***. We are waiting for *** *** *** to correct the problem. This was not an Orangutan mistake, it was a *** *** error but we are
working with *** *** to Resolve it
Four year's ago this company installed our new and expensive air conditionerIt has never worked properly and they never managed the system as paid for or ethicallyWe ended up finding a new company to maintain the system appropriately and are out $with a maintenance agreement and warrantied Trane systemDo not deal with this company, avoid them at all costs, and do not allow them to installI have photographs of the damage to our attic due to inappropriate condensation issues that were never addressed properly, and since install, in the summer, we were calling every other week to get the unit fixedThis summer finally did it when they unplugged the units kill switch and never followed up or fixed itThey are not competentWe live in Tucson and they send techs from PhoenixThey are contracted through Home Depot, so if you buy a unit I strongly recommend you get your own install team, call RightWay, they made it right and the service was respectful and exceptionalI will be reporting this organization to the attorney general
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and I want to make some clarifications*** called me and left a message on 1-22-around 10:amWithin an hour of his phone message I returned his call at the number he provided, but Orangutan was experiencing a high call volume and I couldn't get throughSo I called in the afternoon, got through to the main switchboard and requested the extension he providedIt rang and rang and then went to a busy signalNo voice mail, no way to contact *** at the extension he provided meYes, I did feel that one of the technicians was going to destroy my unit as he came out times (11/16/12, 11/27/12, and 11/29/12) without any success at fixing the problem, after I was told I had to pay a diagnostic feeI watched him use his cell phone, move wires around, and linger about as he really wasn't sure what to doA senior technician finally came out on 1/22/and was able to diagnose what was going on and he rewired parts of the systemHe told me he would order the parts and get back to meThen I get a call weeks later telling me that another technician needs to come out and diagnose the problem againWhen I told her that had already been done she wanted to argue with me, even though I was reading verbatim what the senior technician had written on my report from 1/22/So all I could assume is that the first senior technician quit or was fired before he could get the parts ordered, so someone else had to come out and rediagnose the problemOn 2/22/a new circuit board was installed and the problem finally fixed, after months of high electric bills from a faulty systemSo I wasn't going to complain at this point and was not asking for any reimbursement for the diagnostic feeUntil....last week when I called and couldn't figure out why my unit had stopped working and when I called Orangutan they said they had to charge me a diagnostic fee of $55.00, even when I was told that with the *** warranty everything would be coveredIt was then that I decided to write to the Revdex.comI found that my breaker had blown and I reset it and fixed the problem, but feel that in the future Orangutan should stand by there promise that the *** warranty provides what I was told it provides by the original salesman who sold me the units, and that did not include a diagnostic fee or a travel feeI might add...I got a call from Orangutan last week that my units needed to have the yearly heating checks doneI told her that one of her technicians did come out on 10/4/and did the heating maintenance on all unitsShe told me he had only done the AC maintenance and I told her that would be incorrect as it was OctoberShe said sometimes they do the AC maintenance in October, even though I was pretty sure he was doing the heating maintenance since I live in northern AZ and would not be turning on my AC in OctShe told me she would call the technician and get back to meNever heard from her again
Regards,
*** ***
Tell us why here...To whom it may cocern, My Name is *** ***, I am
the Director of Install and Service Here at Orangutan Home Services I have spoken with Mr *** and reviewed his account and came up with a solution for himWith the past repairs that he has had done I have decided to take care of his bad compressor for him at no cost to him, once the repair is done I will get the manufacture and have their field Tech out to the customers home to check over the unit but until that point we are doing everything to take care of the customer at no cost to himThe compressor is being installed 01/23/12pm - 5pm.Thank You*** ***Director /Install & Service
June 19th
Re: Complaint***-***
Dear ***,
Mr*** has complained to Orangutan and Orangutan has offered to pay full refund for his crane fee (was not needed) and pay for his ENTIRE electric bill for the month of May 2014. We feel this is more than adequate to cover the cost of his 2” duct leak for daysHe unfortunately did not except our offer and proceeded to call Home Depot Escalations Department who agreed our offer was more than reasonable. Mr*** is demanding a 10% refund ($640).
Not pleased with having his ENTIRE bill paid which includes electric use outside of HVAC, Mr*** has proceed to leverage Orangutan by filing complaints with the *** *** and ***
This is a 2” leak in the ductwork lasting for less than a week. Customer is being unreasonable and hopefully *** and Revdex.com agrees we’ve been more than fair about compensation
Sincerely,
*** ***
Vice-President
Orangutan Home Services
###-###-####
The customer called in on 1/13/saying their hot water heater was not working so we set up a $service call to check the water heaterThis water heater was installed by us on 7/12/Our plumber found a bad thermostat which is still under a manufacturer warrantyWe gave the customer a price
of $to take the part to a part house and swap it out for a new part than come back and replace the part in the customers homeWhile our plumber was on his way to the part house the customer called and canceled the repair saying it was to much moneyOur plumber than returned to the home to collect the $for the service callThis customers PMA was canceled back on 9/23/when the customer called and asked us to no longer call him and that he would call us if he needed serviceHe stated that he had his maintenance taken care of by another companyWe took this as he wanted to terminate his contract so it was canceled in our systemi have no record of any call asking to speak to a manager and we did go to the home and find out the problem which is why we charged $We have no problem if he wants someone else to fix the unit but we did perform the work that is under the service chargeWe also do not have a problem reinstating his PMA if that is what he wantsOne of our managers did call him and left messages but the customer has not returned his call
I spoke to Mr*** on 6/10/15. I apologized for the poor language that was left on his voice mail and will send him a written apology from the person who did it. I explained our procedures and offered himmy personal guarantee we will make his next appointment and offered to
extended his maintenance program for two years for his inconvenience, He said he will speak to his wife and get back to me
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
We had High Efficiency A/C Units installed with this Company years ago The units came with a "Sure Comfort" Service contract that was supposed to cover major repairs to either unit for years One of the units developed a problem and they indicated it needed a new expansion valve Cost was $for "consumables" not covered by the Service Contract What choice did we have, we needed the unit repaired so we paid the money and had to wait almost weeks and many phone calls to the company later for someone to finally come out and fix the unit Thirty six hours after they "fixed" the unit the A/C died
In all repair service appointments so far with Orangutan they have given us a hour window for the tech to arrive In no situation so far have they shown up in that hour window and in one of the appointments they were more than hours from the end of the hour window in showing up To make matters worse, we never got a call telling us a tech is running late or why We had to make multiple calls to the company to find out where the tech was They just kept saying the tech would be on the way to us soon and giving another time they would be there by and not once was the tech there by the updated time they told us
We were happy with this companies maintenance service for bi-annual system checks of the units up until this warranty repair situation, but this situation has made it clear that we will never do business with this company again I am highly likely to call someone else in to do repairs the next time they are needed even if I am losing money by not using the service contract I paid for Going weeks without an A/C in August in Phoenix is simply not acceptable
Orangutans technician was at the customers house for a $inspection on 6/3/14. Our inspection showed the A/C was charged properly with Freon, the system was dirty, the duct work was dirty and leaking, and the insulation level was low. All this was documented on the
invoice. At the time of the inspection, the technician cycled through the system and the motor was working properly otherwise we would have made a recommendation to replace it just like we did on the other parts of their A/C system. There would be no way for our technician to predict that two months later that motor would stop working. We do not recommend replacing parts that are working properly when we check a system. To have us pay another company to replace the motor seems a little unfair. If the motor was not working properly when we checked it months prior we would have charged them at that time to replace it. Either way the customer would have paid for the repair. As far as charging to do a service call months after the inspection, that is practice for any customer outside of our maintenance program. It is standard to charge a diagnostic fee on service calls, however, we would have waived the fee if the customer paid for a repair
I spoke to Mr***. We made a mistake in our response the first time. That was a differenet customer we were working with. We already replaced the pump and will repair the drywall on 10/16/after 3pm per Mr *** request
We are extremely sorry for the problems that are going on with your ac unitOrangutan stands by every unit we install and we will get to the problem and get it resolved in a timely fashionI am going to get our Quality control technician to go to your rental property and go over the installation
and make sure that everything is done to the manufacturer specificationthe last time we were out because the unit wasn't working was because the drain line was clogged and the safety device shut the unit down so that the pan would not overflow and cause water damageWe will contact you renter and set up a time to go thru the unit
We wanted a regular checkup, and they said we needed $worth of repairs We were not sure, so we called a local small business to doublecheck Every last thing the orangutan guy said was clearly false, no repairs were needed Avoid these people completely
Our maintenance program includes free pound of Freon. We have agreed to take care of the Freon charge and Mr*** is only going to pay for the Leak Search and Repair for $
I am the General Manager, *** leader. I spoke with Mrs*** on 12/4/14. I have agreed to refund her $153.60. Mrs*** has agreed to this offer and we will ensure the best service we can for the future
We are sorry that you are not happy with our service and would never take freon out of a system for any reason unless we had to replace a part that required us to reclaim freonWith all of our active customers we call to set up maintenance checksThis customer was contacted and set up a $ac
check for 4/22/Since they no longer had a active PMA out technician told them their would be a charge to clean the coilsThe customer agreed and was charged a total of $to complete the check up and clean the coilsThe technician did take a split temperature at the end of the call which came out goodWith the split temp being correct there is no reason for our tech to think that there was a freon leakThe customer called us back on7/8/saying there could be a problem with the T-statThe customer had purchased a t-stat and wanted out tech to install the statWe normally would not install a t-stat that a customer purchased but our tech agreed to do it at a price of $This customer refused to pay for us to install the tstatThere is no way this system would have run for months after the initial visit if it was pounds low on freon the customer would have noticed right awayRight now we have more service calls every day than we can run so there is no way we would want any extra work right nowCan this customer send us a copy of the other company's invoice showing what work was performed? As far as the original check up on 4/22/our technician performed the work that was on the invoice there fore there is no reason for a refund on that visit
I have already given this company star as there is nothing lower for their follpaid for preventive maintenance services I made both an air conditioning date and time which failed to be honored on both days it was set last week( they did not show for the first or rescheduled time) At the same time I added an appointment for plumbing inspection for the hot water heater as wellToday came and went and I wasted more of my hours waiting for them Orangutan was a no showI received no call this am that they were coming and no call saying they would either be late or could not comeI called this morning to verify they were coming and was told yes.So the maintenance warranty is a myth with this company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until 08/15/for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We did not get the message that was left with our year old daughter that a call was made to usI recommend not leaving messages with youth that age if return calls are needed and possibly a follcall if one is left with a child.We never denied maintenance visits only requested for them to be rescheduled You are incorrect about system maintenance in We did have the system maintenance done in and I have attached that checklist that was done by *** *** of your company with the date of 1/29/With the year not being over yet we thought we had time to schedule annual maintenanceWe have never been told we had to have it done on or by certain dates, only that it be performed annually. I have all invoices and checklists that were done on our system ever since it was installed and we never missed a yearSo you will need to check your recordings and update your records correctly since the maintenance was done in and you have my record of it and the year is not over yet.Sunday when we first called was the 7thSince we were told we would not get a technician possibly dispatched that day we called another *** specialist who added the needed Freon and verified the coils were not frozen as my wife was told might be the cause.The warranty should not have been voided if a *** vendor provided the work and for non maint in as you stated, because it was in fact serviced in 2013, and if it was void that should have been relayed to us when we made the first call and appointment with you.The warranty we had called for a routine yearly maintenance so why was that visit not considered at maint schedule and we were charged $That invoice has been attached for your review and diagnostics of your technicianI wanted to see why your technician never even offered to REPAIR the coil and called for an entire and expensive replacementWe paid another *** dealer who we were referred to directly by ***They diagnosed and recommended and repair of the coil and did the work for a fraction of the cost. See attached invoice that you requested.I request for a full extended warranty refund, not prorated, and a refund of the service charge to come out and basically do a PM of the system for plus the amount of the service call $Plus the cost of the coil repair we had to have performed or the cost you would charge on a similar repair.I have provided supporting documents that were requested
Regards,*** ***
Orangutan Home Service purchased the months same as cash for the customer from *** *** ***. Orangutan has already notified *** *** ***. We are waiting for *** *** *** to correct the problem. This was not an Orangutan mistake, it was a *** *** error but we are
working with *** *** to Resolve it
Four year's ago this company installed our new and expensive air conditionerIt has never worked properly and they never managed the system as paid for or ethicallyWe ended up finding a new company to maintain the system appropriately and are out $with a maintenance agreement and warrantied Trane systemDo not deal with this company, avoid them at all costs, and do not allow them to installI have photographs of the damage to our attic due to inappropriate condensation issues that were never addressed properly, and since install, in the summer, we were calling every other week to get the unit fixedThis summer finally did it when they unplugged the units kill switch and never followed up or fixed itThey are not competentWe live in Tucson and they send techs from PhoenixThey are contracted through Home Depot, so if you buy a unit I strongly recommend you get your own install team, call RightWay, they made it right and the service was respectful and exceptionalI will be reporting this organization to the attorney general
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and I want to make some clarifications*** called me and left a message on 1-22-around 10:amWithin an hour of his phone message I returned his call at the number he provided, but Orangutan was experiencing a high call volume and I couldn't get throughSo I called in the afternoon, got through to the main switchboard and requested the extension he providedIt rang and rang and then went to a busy signalNo voice mail, no way to contact *** at the extension he provided meYes, I did feel that one of the technicians was going to destroy my unit as he came out times (11/16/12, 11/27/12, and 11/29/12) without any success at fixing the problem, after I was told I had to pay a diagnostic feeI watched him use his cell phone, move wires around, and linger about as he really wasn't sure what to doA senior technician finally came out on 1/22/and was able to diagnose what was going on and he rewired parts of the systemHe told me he would order the parts and get back to meThen I get a call weeks later telling me that another technician needs to come out and diagnose the problem againWhen I told her that had already been done she wanted to argue with me, even though I was reading verbatim what the senior technician had written on my report from 1/22/So all I could assume is that the first senior technician quit or was fired before he could get the parts ordered, so someone else had to come out and rediagnose the problemOn 2/22/a new circuit board was installed and the problem finally fixed, after months of high electric bills from a faulty systemSo I wasn't going to complain at this point and was not asking for any reimbursement for the diagnostic feeUntil....last week when I called and couldn't figure out why my unit had stopped working and when I called Orangutan they said they had to charge me a diagnostic fee of $55.00, even when I was told that with the *** warranty everything would be coveredIt was then that I decided to write to the Revdex.comI found that my breaker had blown and I reset it and fixed the problem, but feel that in the future Orangutan should stand by there promise that the *** warranty provides what I was told it provides by the original salesman who sold me the units, and that did not include a diagnostic fee or a travel feeI might add...I got a call from Orangutan last week that my units needed to have the yearly heating checks doneI told her that one of her technicians did come out on 10/4/and did the heating maintenance on all unitsShe told me he had only done the AC maintenance and I told her that would be incorrect as it was OctoberShe said sometimes they do the AC maintenance in October, even though I was pretty sure he was doing the heating maintenance since I live in northern AZ and would not be turning on my AC in OctShe told me she would call the technician and get back to meNever heard from her again
Regards,
*** ***
Tell us why here...To whom it may cocern, My Name is *** ***, I am
the Director of Install and Service Here at Orangutan Home Services I have spoken with Mr *** and reviewed his account and came up with a solution for himWith the past repairs that he has had done I have decided to take care of his bad compressor for him at no cost to him, once the repair is done I will get the manufacture and have their field Tech out to the customers home to check over the unit but until that point we are doing everything to take care of the customer at no cost to himThe compressor is being installed 01/23/12pm - 5pm.Thank You*** ***Director /Install & Service
June 19th
Re: Complaint***-***
Dear ***,
Mr*** has complained to Orangutan and Orangutan has offered to pay full refund for his crane fee (was not needed) and pay for his ENTIRE electric bill for the month of May 2014. We feel this is more than adequate to cover the cost of his 2” duct leak for daysHe unfortunately did not except our offer and proceeded to call Home Depot Escalations Department who agreed our offer was more than reasonable. Mr*** is demanding a 10% refund ($640).
Not pleased with having his ENTIRE bill paid which includes electric use outside of HVAC, Mr*** has proceed to leverage Orangutan by filing complaints with the *** *** and ***
This is a 2” leak in the ductwork lasting for less than a week. Customer is being unreasonable and hopefully *** and Revdex.com agrees we’ve been more than fair about compensation
Sincerely,
*** ***
Vice-President
Orangutan Home Services
###-###-####
The customer called in on 1/13/saying their hot water heater was not working so we set up a $service call to check the water heaterThis water heater was installed by us on 7/12/Our plumber found a bad thermostat which is still under a manufacturer warrantyWe gave the customer a price
of $to take the part to a part house and swap it out for a new part than come back and replace the part in the customers homeWhile our plumber was on his way to the part house the customer called and canceled the repair saying it was to much moneyOur plumber than returned to the home to collect the $for the service callThis customers PMA was canceled back on 9/23/when the customer called and asked us to no longer call him and that he would call us if he needed serviceHe stated that he had his maintenance taken care of by another companyWe took this as he wanted to terminate his contract so it was canceled in our systemi have no record of any call asking to speak to a manager and we did go to the home and find out the problem which is why we charged $We have no problem if he wants someone else to fix the unit but we did perform the work that is under the service chargeWe also do not have a problem reinstating his PMA if that is what he wantsOne of our managers did call him and left messages but the customer has not returned his call
I spoke to Mr*** on 6/10/15. I apologized for the poor language that was left on his voice mail and will send him a written apology from the person who did it. I explained our procedures and offered himmy personal guarantee we will make his next appointment and offered to
extended his maintenance program for two years for his inconvenience, He said he will speak to his wife and get back to me
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
We had High Efficiency A/C Units installed with this Company years ago The units came with a "Sure Comfort" Service contract that was supposed to cover major repairs to either unit for years One of the units developed a problem and they indicated it needed a new expansion valve Cost was $for "consumables" not covered by the Service Contract What choice did we have, we needed the unit repaired so we paid the money and had to wait almost weeks and many phone calls to the company later for someone to finally come out and fix the unit Thirty six hours after they "fixed" the unit the A/C died
In all repair service appointments so far with Orangutan they have given us a hour window for the tech to arrive In no situation so far have they shown up in that hour window and in one of the appointments they were more than hours from the end of the hour window in showing up To make matters worse, we never got a call telling us a tech is running late or why We had to make multiple calls to the company to find out where the tech was They just kept saying the tech would be on the way to us soon and giving another time they would be there by and not once was the tech there by the updated time they told us
We were happy with this companies maintenance service for bi-annual system checks of the units up until this warranty repair situation, but this situation has made it clear that we will never do business with this company again I am highly likely to call someone else in to do repairs the next time they are needed even if I am losing money by not using the service contract I paid for Going weeks without an A/C in August in Phoenix is simply not acceptable
Orangutans technician was at the customers house for a $inspection on 6/3/14. Our inspection showed the A/C was charged properly with Freon, the system was dirty, the duct work was dirty and leaking, and the insulation level was low. All this was documented on the
invoice. At the time of the inspection, the technician cycled through the system and the motor was working properly otherwise we would have made a recommendation to replace it just like we did on the other parts of their A/C system. There would be no way for our technician to predict that two months later that motor would stop working. We do not recommend replacing parts that are working properly when we check a system. To have us pay another company to replace the motor seems a little unfair. If the motor was not working properly when we checked it months prior we would have charged them at that time to replace it. Either way the customer would have paid for the repair. As far as charging to do a service call months after the inspection, that is practice for any customer outside of our maintenance program. It is standard to charge a diagnostic fee on service calls, however, we would have waived the fee if the customer paid for a repair
I spoke to Mr***. We made a mistake in our response the first time. That was a differenet customer we were working with. We already replaced the pump and will repair the drywall on 10/16/after 3pm per Mr *** request
We will refund the customer the $150. I will contact the customer to let him know
We are extremely sorry for the problems that are going on with your ac unitOrangutan stands by every unit we install and we will get to the problem and get it resolved in a timely fashionI am going to get our Quality control technician to go to your rental property and go over the installation
and make sure that everything is done to the manufacturer specificationthe last time we were out because the unit wasn't working was because the drain line was clogged and the safety device shut the unit down so that the pan would not overflow and cause water damageWe will contact you renter and set up a time to go thru the unit
We wanted a regular checkup, and they said we needed $worth of repairs We were not sure, so we called a local small business to doublecheck Every last thing the orangutan guy said was clearly false, no repairs were needed Avoid these people completely
Our maintenance program includes free pound of Freon. We have agreed to take care of the Freon charge and Mr*** is only going to pay for the Leak Search and Repair for $
I am the General Manager, *** leader. I spoke with Mrs*** on 12/4/14. I have agreed to refund her $153.60. Mrs*** has agreed to this offer and we will ensure the best service we can for the future
We are sorry that you are not happy with our service and would never take freon out of a system for any reason unless we had to replace a part that required us to reclaim freonWith all of our active customers we call to set up maintenance checksThis customer was contacted and set up a $ac
check for 4/22/Since they no longer had a active PMA out technician told them their would be a charge to clean the coilsThe customer agreed and was charged a total of $to complete the check up and clean the coilsThe technician did take a split temperature at the end of the call which came out goodWith the split temp being correct there is no reason for our tech to think that there was a freon leakThe customer called us back on7/8/saying there could be a problem with the T-statThe customer had purchased a t-stat and wanted out tech to install the statWe normally would not install a t-stat that a customer purchased but our tech agreed to do it at a price of $This customer refused to pay for us to install the tstatThere is no way this system would have run for months after the initial visit if it was pounds low on freon the customer would have noticed right awayRight now we have more service calls every day than we can run so there is no way we would want any extra work right nowCan this customer send us a copy of the other company's invoice showing what work was performed? As far as the original check up on 4/22/our technician performed the work that was on the invoice there fore there is no reason for a refund on that visit
I have already given this company star as there is nothing lower for their follpaid for preventive maintenance services I made both an air conditioning date and time which failed to be honored on both days it was set last week( they did not show for the first or rescheduled time) At the same time I added an appointment for plumbing inspection for the hot water heater as wellToday came and went and I wasted more of my hours waiting for them Orangutan was a no showI received no call this am that they were coming and no call saying they would either be late or could not comeI called this morning to verify they were coming and was told yes.So the maintenance warranty is a myth with this company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until 08/15/for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***