Mrs*** lives in the City of ***, AZ ***. In order for Orangutan Home Services to maintain our high service standards, we had to scale down some areas we used to service. *** is too far out of Tucson to ensure this proper service. We spoke to Mrs*** and
explained this to her and did inform her we will be sending her a refund for $for the unused portion of her maintenance program. Mrs***'s son *** *** is the one who filed the complaint and we did explain the same thing to him. It does state in the maintenance agreement, it can be canceled at anytime. This in no way affects their manufacture warranty for the unit. Any authorized Trane Dealer can service their unit. The compressor is covered from Trane until 9/26/18, the parts warranty expired on 9/26/13, and the Heat Exchanger warranty expires 9/26/28. There is no labor warranty, it expired on 9/28/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10661497, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just got back from vacation and was out of touch with the status of this complaintThe recorded response by Orangutan rep Jeff L*** on 6/was accurate, but did not provide closure to the complaintI did call MrL*** back on 6/to provide my feedbackHe was unavailable I then talked to Moe at Orangutan on 6/requesting that I wanted a written response to the items addressed in the formal complaintAs of this date I have not received a written apology nor a written response to the items addressed in the formal complaintI figured by the time I got back from vacation I would have had something in writing from OrangutanNo So!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to meHowever, I reject the business' interpretation of the maintenance service provision for FREE Refrigerant being limited to one pound I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Poor service, sloppy work, bad experience
Mrs*** lives in the City of ***, AZ ***. In order for Orangutan Home Services to maintain our high service standards, we had to scale down some areas we used to service. *** is too far out of Tucson to ensure this proper service. We spoke to Mrs*** and
explained this to her and did inform her we will be sending her a refund for $for the unused portion of her maintenance program. Mrs***'s son *** *** is the one who filed the complaint and we did explain the same thing to him. It does state in the maintenance agreement, it can be canceled at anytime. This in no way affects their manufacture warranty for the unit. Any authorized Trane Dealer can service their unit. The compressor is covered from Trane until 9/26/18, the parts warranty expired on 9/26/13, and the Heat Exchanger warranty expires 9/26/28. There is no labor warranty, it expired on 9/28/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10661497, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just got back from vacation and was out of touch with the status of this complaintThe recorded response by Orangutan rep Jeff L*** on 6/was accurate, but did not provide closure to the complaintI did call MrL*** back on 6/to provide my feedbackHe was unavailable I then talked to Moe at Orangutan on 6/requesting that I wanted a written response to the items addressed in the formal complaintAs of this date I have not received a written apology nor a written response to the items addressed in the formal complaintI figured by the time I got back from vacation I would have had something in writing from OrangutanNo So!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to meHowever, I reject the business' interpretation of the maintenance service provision for FREE Refrigerant being limited to one pound I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***