Appliance Repair Service

First I want to apologize for the issues you have had, secondly thank you for taking the time to speak to me in regards to this issueThirdly you advised me on the phone today on 7/12/that about 6:your time on 7/11/the manufacturer had called and gave you a schedule dateI do understand
that you did purchase through us at Carport Central, however as I spoke on the phone all the issues you have had are with the manufacturer not our companyWe sell for the manufacturer, as in our terms and agreements Carport Central has no say or involvement of scheduling and delivering the building so any negative review should be against the manufacturer but we are here for you and work with the manufacturer when these issues arisesIf you need anything at all please let myself or your building specialist know.

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
Valerie ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:? The current door opening is 10' x 9'The door installed by the Carport Central contractor is a 10' x 10'They were instructed prior to purchase that local building code required all doors and windows to be wind certifiedAll installed were certified with the exception of the garage doorIn a previous response, Carport Central offered to refund $for the door and I would be required to purchase and install one myselfI have checked with all local companies selling garage doors and because of the nonstandard size of the opening, the door would be special order and the cheapest quote I received was $without installation.? I was in contact with Carport Central by phone and they offered to remove the current building and replace with a new one since the repairs to the current one would require that it be taken down anywayI agreed to replacement of the building with the stipulation that a new contractor be used.? I received a call back from the same manager within the hour stating that they were withdrawing the offer and were sending a different contractor to caulk around the incorrectly installed Ztrim to stop the leakage from the wall base instead of replacing it to local building code requirements.? Since this obviously can't be resolved, I'm requesting a full refund for the $10,paid for the building and permits, $5,for the custom concrete slab that was required prior to installation and $for lost wages for the days I was required to take off work for scheduled appointments with the contractor and they never showed up
Regards,
Richard Bundy

It took us longer than to find a different manufacture other than *** ***, ***to install her unit.We have spoken to Mrs*** and explained the situation and also explained that her unit will be installed in the next weeks with EB ***.?

I am rejecting this response because:
The person that said he tried to contact me is not being truthful, my voice mail was completely empty and I tried on several occasions to speak to Eric and left messagesEric did not return my callsI did not feel I should have to wait weeks to get a repair since it was not my faultOne person advised me that I should try and find the leak myselfI'm years old and do not get on ladders anymore
Regards,
*** ***

I am rejecting this response because: It was not just times this has been delayedActually came to my house time and left because of the narrow roadAfter that it was phone call only to schedule and then called day of installation to say they were not going to make itThis happen numerous times between September and FebruaryI just got tired of excuse after excuseI asked for refund of down payment and just to go somewhere else for carportI can't keep playing there gamesI am years of age I needed this carport so I don't have to be in the weather to get to my car
Regards,
*** ***

Our customer service department has been in contact with Mr. [redacted] today and is working to resolve the installation as soon as possible.  We have been informed many times by the manufacturer who is Coast to Coast Carports, Inc that they were "behind" and trying their best to get Mr. [redacted]'s order...

installed soon.  After further investigation as to why the order was taking so long we were finally made aware (today) that Coast to Coast Carports, Inc has sold their facility that covers AZ to another company by the name of American Steel Carports, Inc.  There was ZERO notification made by Coast to Coast to our company that this order was going to be delayed due to an acquisition.  We are currently working with another manufacturer that covers AZ to see how quickly they can get Mr. [redacted]'s order installed.  We are planning on a resolution ASAP.Eric [redacted]Carport Central980-321-9897

Here at Carport Central our main concern are our customers, we were notified of the issue with Mr. Bundy on October 31st and soon as Paul Moore got the information he contacted the manufacturer who installed the building to try to get the issues resolved. He has multiple emails throughout that day...

he was sending back and forth with the customer and the manufacturer. Then on November 1st Paul Moore followed up with the customer to let him know that the manufacturer had been notified and they would contact him to work to get the issue resolved. Carport Central is an online sales company we do not install or schedule the buildings, we do work with our customers to make sure they are taken care of and if an issue arises we do work for the customer to help in getting the customer taken care of. However we do not have control over the scheduling or installing the buildings. Then on November 2nd Paul sent another email to the customer to let him know he was working with all the managers at Carport Central to get this resolved. On November 6th Paul Moore emailed the manufacturer again to find out the status of the repair. November 21st Paul Moore also emailed the manufacturer again checking with the status. November 27th Paul Moore emailed the manufacturer again checking on the status he had not been getting responses. So during the whole time not only emails but Paul relentlessly called the customer and manufacturer as well. Then on December 7th Paul is checking on the status and the manufacturer responds that they would send someone out that following Tuesday to fix the issues, Paul then informs the customer as he has the entire time keeping them up to date with what Carport Central was doing to help. On December 12th Paul emails the manufacturer again to make sure they are still going to get the repair finished on December 12th as the manufacturer had promised. However he did not get a response but later found out the manufacturer did not show. Paul followed up with the customer and tried reaching out to the manufacturer again and did not get an answer or response on email. Carport Central got a list of materials needed to fix the issue for the customer even if they had to hire another manufacturer. However American Custom Carports promised they would get it fixed they just ran into issues. Carport Central found out from the inspector that the customer had to have a certified door to pass inspection and windows. The door is an extra $800.00 but Carport Central did not even ask the customer to pay for that they want to get the customers building fixed so they are paying for an $800.00 certified door. We have never had to have a certified door before but now that we know Carport Central is going to make it right and get the correct door. Carport Central was told multiple times the doors were in stock and certified but on December 13th we found out the door had to be special ordered and Carport Central paid to get the door ordered. Also Carport Central has to pay for the trim for the door as well. American Customs told Carport Central they would get the customer took care of the week of Christmas. However that week came and they did not show up again, Paul kept trying to get in touch with American Custom Carports and at this point they let us know now they have decided to close for the week of Christmas. Paul has followed up with American Customs right after Christmas on December 26th to find out when they were going out to fix the issues and American Customs did not respond until December 28th. When we got in touch with American Custom ON January 2nd they let us know the wrong door had been ordered, Carport Central called and ordered the door from a different company and we are waiting on the correct door and as soon as the door comes in American Custom Carports promised us to get the issue resolved. The door took 7-14 business days to get in. We have followed up with Mr. Bundy and the manufacturer on a consistent basis trying to get Mr. Bundys issues resolved. Most of these issues are out of Carport Centrals control but we care for our customers and go the extra mile to work with the manufacturers like we have in this case.  Please let us know what else we can do.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12604110
I am rejecting this response because:
Regards,
Brian [redacted]
reason not installed in that time frame is the fact they did not sell enough in this area ti make a trip For one carport

Good afternoon Mr. Bundy,We are regretful for the issues with your building but Carport Central wants to help. We have already purchased one 10x10 certified door that did not fit. We also have added Z trim that does not come with our buildings out of our pocket just to try to get you the building the way you want it. However the z trim is leaking so we are going to fix that. Also now the roof is leaking and the building does have a workmanship warranty and we are going to fix that leaking on the roof. We have offered you to get your quotes for a local door company and you did that and the quote for the door is $1,315.00 we are going to take care of that for you and getting them installed and to make sure the building passes inspection. Send me the quote for the local door company and we will get that taken care of for you. We want to come to a resolution with you and we are addressing the issues and agreeing to the above statement. Thanks,

To: Revdex.com In response to consumer complaint ID #[redacted] Dated 06/20/2017May 24, 2017 my office received a service request for a NO ICE complaint on a Frigidaire Refrigerator.May 25, 2017 I replaced the ice maker with a new one after showing the customer the broken piece on the ice maker and...

getting permission to replace. I was paid and I left.  That evening the customer left several messages saying the ice maker was not making enough ice.  I returned on May 26, 2017 to find ice maker working as designed, tried to explain to customer that there was nothing wrong with ice maker.  Fifteen days later on June 9th 2017 they said making too much ice "ice everywhere" per phone message. My wife who answers my phone sent another tech who was working in the area to check the ice maker this technician has worked for me for 27 years. He checked the ice maker and found no problem but they were highly upset so he changed to the 2nd new ice maker. NO CHARGE.  We carry these ice makes in our trucks as we have been Frigidaire Factory trained and warranty Techs for over 25 years.As he was about to leave the customer said I'm not stupid I know when an ice maker isn't working. She got a glass and held it under the dispenser and the glass overflowed.  He asked her if this was what she was complaining about. She said yes. He then tried to explain the dispenser had nothing to do with the ice maker they are two separate items. He left. The evening of June 9th she leaves several ugly messages on my machine and again on Saturday morning. I called her 6/10/17 and asked about her complaint. She told me she had a friend come and remove theice maker, check ice maker and reinstall. the friend told her not to use so she cut Refrigerator off.  I asked if she was losing food she cussed me called me vile names and said nothing was wrong with Ref. the blank blank ice maker is the problem and hung up the phone.  I decided it best not to go to her home without the other tech with me we showed up she let us in we looked in ice bucket looks fine asked her what was the problem she cussed us and told us to get out of her blank blank house.I dispute any claims by Mrs. Customer that we sold her a faulty ice maker and installed a 2nd faulty ice maker I do not agree to refund money without proof that ice maker it faulty we were not allowed to check ice maker after other people had uninstalled and reinstalled per letter from Revdex.com.Ronald Wade

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Their delays is what they have been telling me all along, if they can finally get it installed ASAP is all that I ask.  I'm going to be using this for horses And it's now the middle of winter.
Regards,
[redacted]

My experience with Carport Central was very positive and their product was superior. I would highly recommend them.

Quick and efficient design and structure set up. I ordered a 21 feet wide carport and it perfectly houses my truck and my wife's accord. Good job Jody!

Our customer service department has been in contact with Mr. [redacted] today and is working to resolve the installation as soon as possible.  We have been informed many times by the manufacturer who is Coast to Coast Carports, Inc that they were "behind" and trying their best to get Mr. [redacted]'s order...

installed soon.  After further investigation as to why the order was taking so long we were finally made aware (today) that Coast to Coast Carports, Inc has sold their facility that covers AZ to another company by the name of American Steel Carports, Inc.  There was ZERO notification made by Coast to Coast to our company that this order was going to be delayed due to an acquisition.  We are currently working with another manufacturer that covers AZ to see how quickly they can get Mr. [redacted]'s order installed.  We are planning on a resolution ASAP.
Eric [redacted]
Carport Central
980-321-9897

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I am responding on behalf of Carport Central.com in regards to Mr. [redacted] complant on delayed installation.  We have came to a resolution with Mr. [redacted] and have refunded his $197.40 deposit he placed on 10/6/15.  Mr. [redacted] has agreed to keep his carport on order in...

which stated on the terms of purchase scheduling and delivery/installation are matters that out of our control and Mr. [redacted] is aware of this.  In an offer to meet customer satisfaction we have refunded Mr. [redacted] deposit.  We have made Mr. [redacted] aware that upon speaking with the manufacturing co. who will be installing this structure has stated it could be mid to late March of 2016 before it will be installed.  We at Carport Central are continuing communication with said mfg. to ensure prompt delivery and Mr. [redacted] is aware of our continued support with this situation.
Zack M[redacted]
Sales Director
CarportCentral.com
[email protected]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
 Their delays is what they have been telling me all along, if they can finally get it installed ASAP is all that I ask.  I'm going to be using this for horses And it's now the middle of winter.
Regards,
[redacted]

I am rejecting this response because:
The person that said he tried to contact me is not being truthful, my voice mail was completely empty and I tried on several occasions to speak to Eric and left messages. Eric did not return my calls. I did not feel I should have to wait 3 weeks to get a repair since it was not my fault. One person advised me that I should try and find the leak myself. I'm 74 years old and do not get on ladders anymore
Regards,
[redacted]