Aqua Finance, Inc.

We regret that Jennifer [redacted] is not satisfied with our response to her complaint.  As previously stated, she was not "charged additional interest".  She was charged the amount that was owed due to interest accruing on a daily basis.  Her loan is now satisifed and closed.  We look forward to the opportunity to serve her in the future.  If she has any further concerns she may contact me directly at [redacted] extension 1181.  Thank you.  Katie [redacted]AVP - Compliance[redacted]

Thank you for the correspondence regarding Ms. [redacted]. I have reviewed Ms. [redacted]'s complaint and our file in great detail and will offer the following findings. Ms. [redacted] is correct in her statement that the loan was obtained jointly with her spouse at the time; Mr. Richard [redacted]. In 2012 we had...

several conversations with Mr. [redacted] as we were unable to reach Ms. [redacted]. An agreement was then made with Mr. [redacted] to remove him from the loan for $1000.00, but the letter explicitly stated the UCC Fixture Filing lien would not be removed. Due to privacy reasons I can't release full details of the letter or provide a copy. I certainly empathize with Ms. [redacted] and this has been a frustrating situation for her. As a gesture of good faith Aqua Finance, Inc. will agree to negotiate a settlement in the amount of $1,800.00 with Ms. [redacted]. The current balance is $3,011.30. If Ms. [redacted] would like to take advantage of this offer she may contact our Qffice at ###-###-####. Thank you. Katie [redacted]AVP - Compliance[redacted]

We would like to thank Ms. [redacted] for bringing her concerns to our attention.  On May 28, 2015 her loan with MBC Investments, LLC/Aqua Finance, Inc. was sold to Global Acceptance located in Des Moines, IA.  We have not sent her any correspondence since May 21, 2015 and believe that she may...

be receiving correspondence from Global Acceptance.   I encourage her to contact them directly at ###-###-####.  Thank you.

In response to Mr. [redacted]'s continued complaint, we stress that his issues lie with RenuEn, not Aqua Finance, Inc/Connexus Credit Union.  His contract with our company is legal and enforceable and if he wishes for relief from this contract, he would need to bring formal action against RenuEn.  At this time we have no recourse against RenuEn to void the contract.  Furthermore, he admitted that RenuEn requested to come back and finish the job to his exact specifications and he has refused to let him do that.   Based on this information, we consider this matter closed.

In response to Mr. [redacted]' complaint:  On February 22, 2016 Aqua Finance received a Credit Application for Gregory [redacted] through Advanced Water Treatment , Inc. in [redacted].  This would indicate that Mr. [redacted] applied for credit for a Water Treatment System through Advanced Water...

Treatment, Inc.  If Mr. [redacted] has questions regarding the validity of this application we would encourage him to contact Advanced Water Treatment, Inc. at ###-###-####.  We are unable to remove this inquiry without evidence of identity theft or fraud.   Thank you. Katie [redacted]AVP - Compliance[redacted]

Aqua Finance, Inc. has been in contact with Ms. [redacted] regarding the questions on her financing.  We empathize with her frustrations and have concluded that her current balance is correct and all charges have been accounted for.  The lack of principal reduction early on in the loan...

stemsfrom a promotion on the loan where no payments were made for 90 days.   If Ms. [redacted] wishes to have service done on the Water Treatment System we would be happy to locate a qualified dealer in her area.   She may call us with questions at any time at ###-###-####.  [redacted]AVP - Compliance & Recovery[redacted]

This ls In response to Ms. [redacted]’s complaint filed
with the Revdex.com.  The contract
[redacted] signed on December 5, 2014 detailed the terms of her loan along
with the interest rate of 17.99%.  On
December 16, 2014 a representative from Aqua Finance, Inc. contacted Ms....

[redacted]
to verify the terms of her loan as we do with all of our customers.  This call is recorded and saved in our office.  During this call, we reviewed the terms of
the loan to which she agreed to.  Ms.
[redacted] is questioning the amount of interest paid and also the payments made on
her loan.  Her loan is set up as a
Revolving Credit loan, much like a credit card. 
Her minimum payment is 2% of the amount she financed and there is no “fixed
term” on the loan.  The minimum monthly
payment must be made in each billing cycle and the loan cannot be paid “ahead”.  Therefore if Ms. [redacted] makes a payment on
February 3rd and again on February 18th, both will be
applied to the month of February.  Because
Ms. [redacted] paid $206.00 on February 3rd and 103.00 on February 18th,
a total of $309.00 was applied to February’s monthly payment.  She then made a payment of $100.00 on March 3rd,
2015.  Because her minimum monthly
payment is $116.00, she was short $16.00, thus the reason for our call to her
on March 23, 2015. 
A billing statement is sent out each month which explicitly
shows the interest rate, interest charged, and estimated loan duration.  I have included a copy of the billing
statement along with the Revolving Credit Agreement provided to Ms. [redacted] at
the time of sale.  I trust this
explanation satisfies this matter, but if Ms. [redacted] has any further questions,
she may contact me directly at ###-###-####.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
AS STATED THEY CAN COME AND REPOSSESS THE ITEMS.  I AM CONSULTING AN ATTORNEY AS WELL.

Aqua Finance, Inc. continues to hold the position that Mr. [redacted] did not pay his loan off within the promotional time frame as indicated on his contract and billing statements he received monthly.  Because he did not pay his loan off within the 365 days, he does owe the outstanding interest shown on his billing statement.  We would like to apologize to Mr. [redacted] and certainly empathize with his situation, however the outstanding balance remains.   He may contact our office at any time to pay his loan off.  Thank you.  Katie [redacted]AVP - Compliance & Recovery[redacted]

In response to Ms. [redacted] "complaint", my response is first of all, what is the complaint?  On 9/17/14 we alerted Ms. [redacted] that we were refunding her last payment back to her.  
Ms. [redacted] herself replied by email "I cannot thank you enough,  This is a bright spot in a very difficult time for me, [redacted]".    And yet she submits a complaint against us, after this email was received?
On 9/18/14 the refund was processed, via ACH, directly back into her bank account.  She has been told that there is no further liability or obligation to Aqua Finance Inc, and yet she files
a complaint against Aqua, after all this was done.  I am at a loss as to what more we can do for Ms. [redacted]?
We have complied with every request Ms. [redacted] has made, kept in contact with her, waived interest, returned payments,......I will assume this matter is now closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 why am I still recieving payment statement from you if you resolved this issue with [redacted] from ECOWATER

We would like to thank [redacted] for his follow up to our response.  We regret that he is unsatisfied.  We have many options to help our customers who need assistance and if [redacted] is interested in working out a manageable repayment plan, we would be happy to work with him.  He may contact our office to discuss at 1-800-234-3663 extension 6091.  Thank you.  [redacted]AVP - Compliance & [email protected]

In response to Ms. [redacted]'s complaint:  Aqua Finance, Inc. files UCC Fixture Filing liens on our secured loans to perfect our interest and secure the collateral.  This is a normal business practice that is done on our loans on a daily basis.   If Ms. [redacted] contacts our office, we...

have the ability to do a "subordination" which would drop our position as lien holder and allow a Refinance to go through.  The lien would remain on the property, but she would be able to proceed with her refinance.  If Ms. [redacted] is interested in discussing this option she may contact our office at ###-###-####.  Thank you.  [redacted] - Account Servicing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 they lied if you call them to make a payment they will tell you that only 50.00 dollars will be accepted on american express and I talked to 3 agents the last agent I talked to said you were lucky that a male agent took a 100.00 dolllar payment at this point I asked if I could make another 50.00 dollar I was told by a women NO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I'm not sure what this is doing but the loan is closed because I paid it....do I think I should have NO.  Do I think they manipulated the situation. YES Do I think the salesman lied. YES.  Do I think there business practices are sketchy. YES.  They won't do business with me because they manipulate things.  Even there CSR couldn't tell me where this money came from.  That there was no way to have 0 principal but almost $24 dollars in interest when I paid it off as soon as I got the bill.  17 day's before the due date.  In fact I would have paid upfront if everyone was honest because daily interest is ridiculous.
Regards,
Jenni [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not admit that RenuEn agreed to come out and "finish the job" to my specifications. The sales representative lied about what we were buying and forged a contract with us. We issued a demand letter to RenuEn to either finish the job, meaning place the proper amount of panels on our roof that would provide the amount of energy we were told the system would provide and finish the insulation, or remove their product and pay to have our roof fixed. They most definitely didn't finish the job. They didn't even finish the blown in insulation which I have a record of complaints with RenuEn in this regard. They offered a settlement agreement which consisted of finishing the insulation that we agreed upon, which is an insult to offer a settlement to somebody that involves actually finishing something they were already supposed to get. They also withheld a rebate that is listed in the very contract that they forged, therefor their in breach of their very own contract they claim I signed. Your first response stated that I was lying about the Attorney General's office conducting an investigation on RenuEn. I think you need to check your facts. I met with attorney's with the Attorney General's office on Monday, February 16th for about three hours to go over everything I have on RenuEn. The AG doesn't investigate companies unless there are hundreds of complaints so it is you that are mistaken, not me, about the AG's investigation. RenuEn is aware of said investigation. I would also like to add that you actually stated in your last response that RenuEn admits to signing my name but they claim that they can do this because they have a limited power of attorney. I definitely didn't sign a limited power of attorney. There is a clause in the forged contract that explains a limited power of attorney, so I'm assuming this is what you were referring to.  The funny part about this, is that they forged my name on that contract and dated it for September 23rd. The permits that they claimed they could sign my name on are dated September 5th. And on top of all this, with a limited power of attorney, one doesn't forge another's name, they sign their name on that person's behalf. At no point did somebody sign their name and state that they were signing on my behalf. Instead, they completely forged my name, which you admitted to having knowledge of in the last phone call I shared with one of your representatives and you listed it on this very site. I've already handed this info over to the AG's office, thank you very much.  Your contract is not valid. When the AG's office contacts you in regards to this loan, make sure you give them everything you have, including all recorded phone calls. Don't pick and chose which calls to turn over. Definitely make sure you include my phone call I made a day after installation where you told me that I was already past my 3 day right to cancel which you said was 3 days after the 23rd of September, long before anything was even installed. That's not how Florida consumer laws work. You might want to check on that.  You might also want to get started on trying to recoup this money from RenuEn now before all the lawsuits come filing in. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did forge my signature and until I had concrete proof to prove my case I did not discuss the forgeries with Aqua. I apologize that I filed this complaint before Aqua had a chance to review the letter and documents that I sent. This is an error on my part. I recently sent the letter about three days ago so it's possible that Aqua has yet to receive it. I will contact Aqua Fiannce after typing this response to make arrangements to send a copy of my drivers license. I will give Aqua Finance time to review the correspondence that I have sent along with a copy of my drivers license. I can assure Aqua Finance that my signatures are forgeries and that I am an active participant in an ongoing investigation into RenuEn by the AG's office and other agencies. 
Regards,
[redacted]

Mr. [redacted] has been a valued customer of Aqua Finance, Inc. for three years.  We regret the frustrations he is feeling regarding theloan.   This is the first time in three years we have been alerted to any issues with their water treatment system.  While we cannot attest to the...

service calls or cost of service as the finance company we are happy to reach out to [redacted]; the company that installed the water treatment system and see if there is any way to improve the efficiency of the system or minimize service and maintenance costs.   Regarding the ability to cancel at any time.  Federal law dictates a Three Day Right to Cancel on all in-home sales.  On August 12, 2014 Mr. [redacted] attested to receiving two copies of the Notice of Cancellation and had until August 15, 2014 to cancel the transaction.  I have included copies of this paperwork for his convenience.  If Mr. [redacted] would like us to reach out to [redacted] we would be happy to do that.  He may contact our office to arrange a conference call to ensure we are all on the same page and can assist with any questions he may have.   Thank you.  Katie [redacted]AVP - [email protected]

We have received and reviewed Ms. [redacted]'s complaint, along with reviewing all the calls, which are recorded on our end, and reiterate our position that all terms and conditions were:  #1 Presented in writing via the Revolving Credit Agreement and Disclosure, given to the [redacted]'s at the time of their application, #2 verbally verified with Mr. [redacted], via a recorded phone conversation on October 24, 2014 at 3:51 PM.  #3  Ms. [redacted] made 21 monthly payments without any issues, receiving 21 monthly statements that also detail the payment amount, the interest rate and term of loan with both minimum payments along with the term assuming a higher payment amount.  There was no misunderstanding of rate and term, all rates and terms were disclosed over several different ways, and all information was sent upon request by Ms. [redacted].  The [redacted]'s signed the Credit Agreement that states they understood all the terms, rates, and other conditions in regards to their financing.  While we sympathize with the [redacted]'s regarding the tragedy involving their home, it does not void or waive their liability regarding this debt.  Once again, we would expect the [redacted]'s to honor their obligation and to continue with their payments.  They are also welcome to payoff the loan and finance this debt elsewhere, as there is no pre-payment penalty.

We would like to thank Ms. [redacted] for her additional correspondence.   As previously stated, entering in to a loan agreement can be stressful and is not something to be taken lightly.  At this point, Ms. [redacted] is responsible for the balance in it's entirety.  Comparing a Revolving Credit Agreement loan for three air filters to an auto loan is difficult to do and are two very different things.  Many factors have to be considered if we consider repossessing the collateral.  There are fees, charges, and the uncertainty of the condition of the collateral before making a determination as to what they could be re-sold for.  Ms. [redacted] may be better off attempting to sell the filters herself and paying the loan off to avoid any future issues.  I have been in contact with the Dealership that sold Ms. [redacted] the filters and no final arrangements have been made as we are still researching this.  Therefore at this time Ms. [redacted] is expected to adhere to the terms of the contract she signed.  If Ms. [redacted] has any further questions regarding this, she may contact me directly at ###-###-####.  Thank you.