Ardent Property Management, Inc

Response to Ardent is below:I will agree to this settlement if a payment plan of $50/month can be set in placeJust to clarify total would $due to $in deposit already paid

The leaks occurred on January 29th and February 3rdI will not provide my time stamped photos, as a lack of documentation of emergency maintenance requests will benefit me, and only me, in courtObviously you have invoices to refer to, but that would require too much effort on your end to make things "reasonable and fair"
You failed to attach any picturesThe only stain I see in my photos is the bleach stain (?) in the master bedroom closet and that was noted on the "MoCondition" reportA repair that Ardent is responsible for, not myselfI guarantee that is why the closet lamp was left out of the socket, so we would not notice it until after we moved in
To review, Ardent has attempted to charge me for utilities I paid , defects noted on the "MoCondition" report, and carpet that was in need of replacement -- though through no fault of my ownLuckily for me, you have conceded as much through your correspondence and revising the total amount charged that reflect these concessions
Does it seem fair to you, Sir?...Or does is seem like a scam?

Thank you for responding and confirming that this was your home. First of all I would like to clear the fact that we did release you from your lease with simply
paying through a day notice. Your Move Out was processed and was sent to your forwarding address in New York. You will notice on that the total due was $1714.94, less the check for $= $and there is no mention on any of your paperwork or ledger regarding you being charged for a range hood. I have attached some documents for your review. This balance stems from the following breakdown:Unit Damage Specific Charges$for painting- this is from painted accent walls, decals, etc$(20% of the 1st floor carpet)- this stems from accent wall color paint on the carpet, spots, stains in dining, bleach spots by the bathrooms and laundry, stains in the master bedroom$for general cleaning- mainly bathrooms$for a broken window in the back bedroom__________$TotalOther charges- $76.43- Final Water Bill$321.27- Final Electric Bill$839.00- November Rent____________$TotalLess $DepositLess Check # $643.24Total Due Still- $1071.70We received a judgement from the Franklin County Municipal Court of Columbus Ohio on 7/29/2014. I hope this helps you, again if you have any questions regarding this please let me know and I will be happy to assist in any way I can.Thank you-*** ** ***Ardent Communities

Thank you for bringing your concerns to our attention, I have taken time to pull reports, look at notes and make a timeline of events.To address your concerns:- Written Notice- please see the attached Lease Agreement that you signed on 7/1/2014- Page 2:Terms and Conditions: #Move
Out Notice- this paragraph addresses the required days written notice requiredIf you are past the lease expiration and have not renewed you are considered Month To Month, which then only requires a Day Written Notice.- The most recent Maintenance Ticket- 5/11/2015- regarding the mildew smell from the a/c- the technician- cleaned out the a/c coil, cleaned out the furnace, replaced the filter and checked the freon and functionality. Previous to this request, the most recent was 10/24/for the water heater that was replaced- water extraction and drying took place following standard protocol. Our Maintenance tech at Sawmill Ravine has over years with the company, and does a great job and has years of experience dealing with apartment maintenance. Again, I have reviewed all maintenance tickets dating back to November 2012, the majority are related to the a/c, hot water and upstairs sink. Each ticket requested was entered and completed in a timely manner and follow up tickets put in by the Property Manager on the ones that required follow up. In any community you chose, a/c, hot water, furnace etc are common items that over the years cause issues.I do apologize if you feel we have not taken care of something in a timely manner. Looking at the gaps between tickets, if the issue was still present, in the future let the Manager know so that we can address your concern quickly. We do appreciate your business over the past years, and wish you the best moving forward. The Leasing Office has been notified that that the notice you turned in July should be a day notice per your lease agreement. If you have any maintenance issues that need to be dealt with in the mean time please let the Leasing Office or myself know and we can get them taken care of immediately. Sincerely-
*** ** ***Ardent Communities

I have attached additional photos in regards to Complaint- *** for Mr*** ***. Our Turnover Division follows a strict process- the same employee walks every unit that is vacated- the 1st photo is always of the top of the walk through sheet with the address at the top, then takes a photo of the address on the outside of the unit, then proceeds to take photos of the inside for anything we would be charging back to the resident for damage. These photos are then uploaded directly into our database by site, address and tenant code. An error proof process that is followed on a consistent basis. All photos are date stamped at the bottom by the camera he takes the photos with.
The work that was required in the unit does reflect the pictures, and if your statement was accurate the work would not have taken place or needed done.
Thank you-
Ardent Communities

Ms***-Thank you for bringing your concern to our attention. I have researched the claims you have made and have found the following-All documents associated with this response are attached-Regarding Move Out Notice- In your Lease - Page Terms and Conditions Number Move-Out
Notice- states you must provide a written notice days prior to the expiration of the original lease. It also states that once the lease has expired you must provide a day written notice. The lease was signed as well as the Move-Out Notice Line Item was initialed at the lease signing on 6/27/16. This information is also stated on Addendum A Page 5, Number which was also signed on 6/27/Renewal Offer- You received a Renewal Offer Letter on 11/2/2016- this letter also stated *A day written notice to vacate is required if you plan to move at the end of your lease.3. Written Notice- Your official written notice to vacate was received via email on January 27, 2017. At that time you were still in your lease, which would require a Day Written NoticeTurnover has only charged you for the days until a new resident moved in. Considering, you should have been charged for days from January 27, per your lease.4. Subleasing- we as a company do not allow subleasing- we offer a Lease Buyout Option. The resident that moved in after you did not apply until February 1, 2017- per the onsite Property Manager she never stated that she had subleased your unit. She stated that once she knew you were not staying, she started marketing the unit and was able to Pre-Lease to someone to move in on February 18th, hence why you were only charged for days. 5. Move Out Charges- here is a breakdown of your charges-- $30.00- Punch Out Paint- Black Lines in Living Room, Nail Hole (Was graded a B Paint- but only charged you $of the cost located on Addendum A Page - $17.20- Drip Pans for stove- they were not able to be cleaned successfully so we had to replace them.- $37.62- Final CCOS Water Bill- Final Bill Attached- account was closed out and only charged through 1/28/2017- $144.64- Final APL Electric Bill- Final Bill Attached- account was closed out and only charged through 1/28/2017.- $541.28- Days RentAfter complete review, the charges are fair and valid and I do not see anything that we can change. Had the written notice been provided, there would be no charge for the days rent. I hope that the explanation as well as the attached documents assist in your understanding of the charges

Thank you for bringing your complaint forward, giving Ardent Communities a chance to review your file and provide an explanation regarding your complaint
I have attached a few documents that will support our response, as well as a couple pictures showing the stain and refrigerator that
was left with stains
For the attachment I have included the Unit Condition Form showing what you are being charged for, as you will very quickly see there is $for days of rent that was due for April 1-5, 2014. I have also attached your hand written noticed that specifically states your last day would be April 5, 2014. Other than that the only charges were for the bleach stain under the breakfast bar and the stains in the fridge. There is not a Move In Condition Form filled out and signed by you from Move In, assuming one was not turned back into the Leasing Office. I have reviewed pictures from the previous resident before you moved in from the walk through, the bleach stain was not there in the pictures. I have also attached Addendum A Pages 1-showing what we charge for and also on Page it states that you must give a day notice and fulfill that notice.
I have spoken to *** about the phone calls, and actually listened to them, as all of our calls are recorded. He also played a voicemail left by your Husband, at the end he hung up but had a conversation with you where you were using profanities and name calling ***, ect.
I hope that this explanation helps you understand the charges better, the days of rent is truly what the balance is for.
Any further questions, please let me know. I would more than happy to accept payment directly from you, so that you do not have to converse with ***
Thank you-

In a final attempt to close this complaint with the help of the Revdex.com, we have provided you with the items that you have asked for, where
they didn't contravene our policy or statute.
Due to the inconsistency of your requests/demands regarding the Lease Termination, I have attached emails that quote different amounts that you are requested for Moving Charges- in your last rejection you are now asking for $in moving expenses
Our offer still stands of the following-
1- Your deposit has already been mailed to your forwarding address- in which your full deposit was returned to you
2- Per your request the attached mutual release, which a standard Mutual Release would release both parties from any further obligation regarding the contract. The Release was prepared by our Attorney.
3- Once the Mutual Release is signed by both parties, we are still willing to extend the offer for the $Gift Card to cover moving expenses
Thank you-
Ardent Communities

I do apologize for the inconvenience, as this is not how we want our
customers to feel at any point during interactions with Ardent
CommunitiesWe do have a policy in place for residents that have given
notice to move, that they must give a minimum of days notice prior to
their scheduled
move outAs we would do if you were a resident, we
honor that policyOn a rare occasion this does happenUnfortunately
we only have rental condos in the Hartford Village Condo Community,
which makes it a challenge if someone does decide to stay and we have
rented to the nextWe did offer several solutions, which I understand
none worked for youThis included other communities that had the
same/similar floorplanAs a Regional I worked personally with the
Condo Division Staff to offer the apartment at Hartford Village Commons
as a sign of good gesture to you on a month to month basisIt was an
attempt to help you for the immediate until either we had a condo come
available or you were able to find housing outside of Ardent
Communities
Unfortunately in any business things do happen that not make customers
happy, in this case we tried to accommodate you by giving multiple
optionsThe Condo Manager did expedite your deposit refund to ensure
that you had it available to move forward elsewhere
Again, I do apologize that none of the above options worked for you,
and understand the hassle of moving multiple times

Thank you for bringing your complaint to our attention. I have contacted the staff at as well as previous staff, I pulled your entire file for review. I have found that there is written complaint in your file regarding an issue with a car, etc. The next communication from you on
this issue was December 2016- all which were comments, messages sent to the community through Facebook. We request both in your lease as well as if you call or visit the office that all complaints be in writing. We do have an after hours emergency line that is provided to you to use in this instance. You may also call the police- if it is a resident and or not a resident of our community- the police are able to handle these items as well. If we had your complaints in writing we have more grounds to deal with any noise issues, etc. Our staff is onsite days a week to help you, however our staff all stated that they never heard from you regarding these. The written messages you sent through to the Revdex.com all were from December as stated in our response. Please in the future let the staff onsite know, we are more than happy to help in this type of situation. We also have a Resident Help Line that is available if you feel you are not being assisted by the onsite staff, this has not been used either until December 2016. Please notify us if the issue continues and as stated we are happy to assist. However, all complaints especially regarding noise must be in writingSincerely-Ardent Communities

The only inconsistencies regarding this entire ordeal have been on your end.
My most recent correspondence with you was pre-forced-move-out on 7/3/2014. Therefore, the amount of $(4/move-in) was the only moving expense incurred prior to that time. The moving services used on 7/3/totaled $250. An added expense that you created for me that was not in my budgetAn added expense that you caused by failing to run a professional company and blatantly distorting facts behind the lease termination.
You have not provided me with anything other than the $reimbursemnt; far from "the items that [I] have asked for."
Your comment about emails are not attached for my reviewIt is not necessary for me to see themI have been quite consistent. The only thing that has changed is the acquired expense of $since the last correspondence
Your"attorney" needs to draft a mutual agreement that pertains to the LEASE. Nothing more, nothing less. It is the only matter currently tabledThe audacity to add language that seeks to have me waive any/all liability on your part for anything more shows ongoing ignorance and boldness on your part
You speak as though you are doing me a favor. You're not. I have made my requests clearI have made it all the more clear of what will occur should you continue to play word-games. You are not oblivious to the evidence against you. Nor am I oblivious to my rights
Only options:
*$715=for moving expenses
*A Mutual Release regarding lease terminaton and only the lease termination. Exclude any language that goes beyond the scope of the LEASE itself. The manipulative added jargon in your prepared "settlement" about no liabilities won't be accepted. The return of my deposit and reimbursement for moving expenses pertains to your breach of the lease agreement. You terminated the lease. Unlawfully. Take responsibility. I owe you nothingYou owe me nothing more for the termination of the lease other than my deposit which has been returned to me and the total amount of my moving costs.Your actions were unlawful but in the end appreciated. Focus on the lease instead of trying to protect yourself from a potential law suit. Trust that if I were an inconsistent and demanding person, I would have filed suit against you in April after sustaining bodily injuries as a result of your neglect. This isn't about moneyIt is about principle. You have no right to treat a resident in the fashion that I have been treated
If you attached a newly revised Mutual Release that is not accessible from this email, feel free to forward it to my personal email. There are no retrievable attachments in your reponse

Mr***-Thank you for bringing your complaint forward and giving Ardent Communities an opportunity to explain the charges further. I have reviewed your file as well as your communication with our Turnover Department. I have attached documents as well as photos documenting the
condition of your unit upon moving outI found report/maintenance ticket reporting water leaking from above dated 2/1/2016, and a follow up ticket from weeks later but not mentioning that more water had leaked just to repair laundry door track piece and check for any damage from the water leak on 2/1/2016.The documents I have attached are as follows- - Turnover Walk Sheet- documenting items that were damaged, dirty etc.- Copy of your ledger showing line items you were charged for.- Addendum A Pages 1-that you initialed and signed at move inTo review the items that you were charged for and why-- Carpet Replacement- you will see on the ledger that you were originally charged $for replacement, but that was adjusted by our Turnover Department and reduced to $- 30% of the cost to replace. The carpet was brand new when you moved in- as was the entire apartment. - Clean - C Rating- The attached pictures will showcase the items that determined this grade- if you match up to Addendum A Page C Rated Clean- you will see that more more deficient areas stem a C Clean. To list that are showcased in the photos- kitchen flooring, kitchen cabinets (items left behind and dirty), shower/bath tub, medicine cabinet and so on.- Replaced Toilet Seat- added to ledger with labor, removed during dispute.- CCOS Final Water- added to your ledger, reversed after proof of payment.- APL Final Electric- added to ledger, reversed after proof of payment. At this time the only items you are being charged for are -- 30% of the Carpet Replacement- $- as you can see in the photos the damages to the carpet were that our turnover division documented were not near the area of the water leak from above. The last photos are those that you provided to us, which show dark stain at the entry point near the water leak location.- Clean - C Rating- $102.12Total of - $394.10Security Deposit Credit- -$99.00Total Due- $295.10 The charges that are still on your ledger are fair and accurate and are showcased in the photos attached as well. Upon move in on 12/1/2014, the unit was brand new. Turnover has issued credits after reviewing the dispute information you provided. I do understand that no one wants or expects to be charged for any damages upon move out, however we do charge for items that are beyond wear and tear which is a hard discussion as everyone has their own thoughts on normal. Addendum A is part of our Move In/Lease to ensure you understand what we look at, and the charges associated. I do hope that this explanation helps, and you feel that this is fair. Sincerely- Ardent Communities

Ms***-Your lease agreement was through April 30, 2015. You are responsible for the rent until another tenant moves in, it has not been moved into as of yet. We cannot forecast a refund of any rents until that point. The $you paid fulfilled your apartment lease, leaving $for your garage. Once a new tenant moves in to *** *** ***, a credit will be issued on your ledger for any days of rent left. We will let you know as soon as someone moves in, in the interim the balance of electric, water, garage rent and cleaning is still due.Thank you-Ardent Communities

I see your paperwork however I was told that when you rent the apartment that I am not responsible for the remaining rent. I do know that you rented the apartment the next month. I do not agree with the condition and repair and costs. You also did not address the manner in which I was treated. This company does not know how to treat customers and I spoke with the manager when I moved out and she is the one that told me that I would not have to pay because she would rent the apartment. I have never in my life been treated so bad and I know that you have already been investigated by the news and that will me my next step. You need to be held accountable for the way your people treat people and your sketchy business practices

Mr***-I have attached the photos again for you, in **G format. The carpet was stained in multiple areas on the first floor from pet urine. You are being charged 50% of the cost of replacement- the carpet was brand new when you moved in. 50% of the carpet replacement covers the 1st Floor not the 2nd FloorPet urine does leave an odor and in most cases soaks into the pad and concrete under the carpet- our flooring vendors will not seal the floor unless it needs it. I am a pet owner as well, and I would say the same about my pets that they would not/do not urinate on my floors. However, pets can also do this when we are not looking and or when we are not home and we may not even notice it if it dries before we catch it. For our Turnover Division to note "pet urnine" stains- they have to be present and notable. We have no issue waiving the $Administrative Fee, but the Carpet Replacement charge is fair and valid. We have provided all of the information on this complaint, the adjustments that have been made to your move out charges accordingly- once this complaint is closed we will remove the $Administrative FeeI will be providing our Turnover Division a copy of the communication in this complaint, so they are aware of the removal of the $fee. Thank you- Ardent Communities

Mr& Mrs***-
Thank you for bringing your complaint forward. We appreciate you being a resident and the Resident Services Coordinator during your stay. I have reviewed your file, the photos taken upon your move out and the pictures from before your move in and the
move out paperwork from before you moved in.
I am attaching a few photos to showcase the minimal charges that you occurred. The Move In Condition Form that you sent via Revdex.com does not list the screws at all the window totally 16. Each note on your sheet states "looks like fresh paint". We do not leave screws and or nails in during a turn. I have also attached the painting invoice so that you can see how much it cost Ardent to paint to paint the apartment due to the wear and tear in excess of the screw holes.
Ardent Communities stands behind these charges, if they were noted on your move in condition form they could easily be removed, however they are not. The cleaning charge mainly stems from the refrigerator, as you can see in the picture it was left dirty
I hope that the attachments will help you understand the charges.
Thank you-
Ardent Communities

Mr***-Thank you for bringing your complaint forward. I have reviewed all information in your file and have followed through to ensure I can provide you with the correct documentation regarding your dispute of move out charges. I have attached per your request- different
invoices- the first is from ** Flooring Systems- the carpet was replaced in April 2014- invoice date is 4/11/2014- your move in date was 4/15/2014. I have also included a copy of the invoice from *** Rug for the Carpet Replacement and Floor Sealing that took place in January- invoice is dated 2/7/2017. You will also notice that we only charged you 50% of the carpet replacement cost- even though it was BRAND NEW when you moved inThe amount that was split with you was the cost of the carpet in 2014- not the replacement cost in after your move out I am also including photos that were taken of the carpet- of course photos do not capture pet urine odor- which was noted on the walk through form. Unfortunately when a pet urinates on carpet and pad- and in multiple places and is not cleaned well and or the carpets cleaned on least on an annual basis, the odor and liquid can be absorbed by the concrete pad. This will cause the odor to return even if the carpet and pad are replaced. We do not just seal the floors if not needed, as well as our vendors will let us know if they do not see or smell any reason to seal them floors. With this being said, the carpet and floor sealing charges are fair and valid. More photos available - can only add attachments hereThank you- Ardent Communites

Thank you for bringing your complaint forward and giving me a chance to discuss this with you. After speaking to you on the telephone on 9/24/explaining where in your lease this is stated; and a note from you stating you wanted to proceed month to month is different than a notice to
vacate. Per our conversation if you gave notice on 10/1/once you were out of the lease agreement dated 7/1/you would only have to provide a day notice, versus a day notice within your lease. This is all stated in line item on the Terms and Conditions of your Agreement(Attached)
I also attached to this claim the note that you turned on on 7/31/stating that you would like to go month to month until November when your house was done. I also attached the note that you left on 9/19, stating that you would be out by 9/30/(days prior). During our conversation on the phone yesterday, you stated that you understood the above, however you were not going to pay any more rent due to your husband loosing his job. This unfortunately will result in you being charged for the rent and taken out of your deposit and a bill sent for any remaining balance.
Thank you-
Ardent Communities

Ms***-
I have attached just of the photos with circles to showcase the areas of damage. The photos I attached to your original complaint each did showcase the reasons behind the charges. You will notice in the photo attached of the corner of the window- there are almost holes in that location alone. Some of the windows had larger screw/anchors in them- these do require additional prep work versus a touch up- again this information is noted on Addendum A Page regarding painting. As you mentioned there was nail holes from pictures etc, as well as the vinyl lettering on the walls. We do account for wear and tear when grading upon move out. However upwards of 50+ nail/screw holes would not be considered wear and tear. I also did attach a photo of the carpet pet stain as well- you will note on Addendum A Page for Carpet Cleaning- A Rating is clean and vacuumed, B Rating is Visibly Soiled in an area or room in the unit- as in high traffic areas, dirt at the edge of the floor or door area. C Rating is carpet that is not clean- It is in need of additional maintenance, such as items listed- visible and obvious stains, no matter what sizeI do apologize again for the wrong phone number being given when you called Albany Landings- we have had a discussion to ensure the onsite staff knows what phone number to give for Turnover. Our Onsite Staff does not have any involvement with Turnover to ensure across the board our past residents are getting fair and valid treatment. The onsite staff would not have access to photos, paperwork etc. Once you move out the file comes to our Turnover Department to be processed, the onsite staff does not usually get many calls at all regarding Turnover

I understand that you do not agree that the charges are fair and valid, however the pictures document the damages that were left behind. At the time of move in you signed Addendum A Pages 1-that specify what we are looking at/for at move out. Unfortunately the condition of your unit was way beyond wear and tear expected after a month lease. If you still feel that you would like to dispute further, please let us know. However, we have now reviewed your file and the photos of your unit times. Thank you-