Ardent Property Management, Inc

What happened to the portion of the fact that I am being accused of the bleaching of the carpet and I submitted my form reflecting this was present during movein.  I will not pay for damages that I did not do.  I have submitted documentation stating this was present upon my moving in.  I had a deposit that I paid and this needs to be subtracted from this amount.  This company is dishonest.  I want the names of the staff in the leasing office.  I am coming back to Ohio soon and will be discussing this with my attorney.

Ms. [redacted]-I do apologize you do not agree with the charges.  60 Day Notice is at the END of your lease, you did not fulfill your lease term.  The rent amount through when it was released is your responsibility. The carpet charge is 20%, the carpet was cleaned prior to your moving in, which was rushed due to your request to move in asap at the time.  There were stains on the carpet when you moved out, the carpet was not replaced and was disclosed prior to you moving in due to you having more animals than we  allow in our units, our max is 2 pets and you had 4. We do not provide leaf removal, yard care or snow removal in our single family home rentals- only in our multi family communities- these items were not listed or agreed to in your Lease Agreement. The amount that has been charged to your ledger for the Rent from January to March is due to you not fulfilling the lease term due to personal reasons, prior to that these issues were not discussed with our staff.  The emails I attached in our original response reviewed that, including the email from you to Turnover stating the $200 payments and that you would not pay late etc. Had you fulfilled your lease term, you would not have the rent charge.  We apologize that you do not feel you should have to pay any of the rent or carpet, again had the lease term been filled you would not have this amount due.  Thank you-Ardent Communities

I've rented several places in Columbus and no where I'm charged this high 'move out' charges. Most places it was either $0.00 or under $100.00.
I've presented all the supporting documentation from my side and I hold firm to my statement that the charges you are billing me for are completely 'false and inaccurate'.
I am DECLINING to make any payment to your company and instead demand your company to reimburse my $99.00 deposit and the 'extra' amount I was fraudulently forced to pay by your staff for 'electricity'. 
THANK YOU!

I have reviewed the response made by the business and find that this resolution is satisfactory to me. Ardent Communities have reduced the amount which is kind of acceptable if not satisfactory. Thank you Revdex.com for help

Consumer provided email log from 3/25/2014 to 6/17/14.

We take much pride in taking Revdex.com Claims seriously and being fair and honest when it comes to answering them.  I go to great lengths to research and gather all of the information to make a sound decision.  In response to your claim of how we treat our customers, we have built and managed over 40,000 units in the Columbus market and the number of complaints are few when you take that into consideration.  Charging only a $99 deposit at move in, and with the condition of the homes does result in unhappy customers at times.  This is to be expected, however again we handle the claims and present documentation and photos to justify the charges, then the Revdex.com can assist in deciding if the resolution is deemed fair and valid.  I do apologize for the way you were treated on the initial collection call, the person that reached you is no longer with our company and has not been for some time now.
You are correct in your statement that the unit was re-rented, the new resident moved in on 3/21/2010.  If we actually charged you the daily rate for the 21 days that it was without rent collection the amount would have been $468.30 ($669 Rent/30=$22.30 per day x 21 days).  We only charged you $295.56. 
I will remove the turn costs as I am unable locate the photos that were taken at the time of vacating.  So we are removing $190.21
I have also spoken to the President of Ardent Communities and we will also remove the $450 collection fee in good faith to you.
Here is a breakdown of the charges that are remaining due.
$295.56 (Rent For Days Between Tenants, should have been $468.30, but only charging you this amount)
$979.56 (Rental Concession From Move In per your agreement that you signed)
$13.35 (Balance from your garage)
$38.18 (Final CCOS Water Bill)
Total- $1326.65
I will notify the collection agency of the change in your balance. 
Sincerely-
Ardent Communities

I have repeat asked for us to move to a back an apartment that was open for months on our floor. Kate told us we can not break out lease. ( I am in customer service and if a customer told me they were unhappy I would do everything in my power to make things right !!  If they can break there lease and or extend it so  they can be happy. Renee knew all of this previous manager and so did the other managers. . We asked please  move us to  [redacted] Lane by the pool with no cars around us.  maybe we should of never signed a another lease because you obviously do not care about my welfare. I want a month to month lease or  want us moved to another unit before our lease is up on June 2017.
I am not going to call a number at 1 am so a man and or police come knock at my door and make matters worse knowing that I am the one calling on people with noise. That is unacceptable. Why would they have to come to my door. I had nothing in writing because Renee/ Chris knew all of this summer of 2015 2016. No one told me to put anything in writing...  This is unacceptable.

We disagree and do not believe that the charges are fair and valid. The photos of the carpet that Ardent Communities provided (IMG_3124 and IMG_3125) demonstrate that the carpet is in nearly BRAND NEW condition. We do not agree with these fraudulent charges as we regularly shampooed our unit monthly and also utilized additional rugs throughout the living room space. Our dog was a senior and was not physically capable of walking up and down the stairs, so she was only active in the downstairs area. There is no reason that the upstairs carpeting needed to be replaced, especially in the guest bedroom, which was rarely occupied. I work in a real estate development company in Columbus and I recently spoke with one of our property managers in which she stated that Ardent Communities would need to provide proof of the stained carpeting in all rooms that are being charged for. She stated that they would need to provide photos of the underside of the carpeting, where the stains would be visible as well as photos of the damaged flooring that needed to be resealed. Again, Ardent Communities needs to provide photos of each room that they are charging us for.My wife was a little offended at the urine smell comment since she is a bit of a neat freak and is clinically diagnosed with Obsessive Compulsive Disorder (OCD). She took three days off from work to make sure the townhouse was in impeccable condition prior to us moving out. The comment about not cleaning our carpets annually is completely unwarranted as we have a carpet cleaner that we use to shampoo our carpets monthly. Also, shoes were not worn inside the townhome. Once again, this seems like something Ardent Communities immediately goes to when they see a tenant is a pet owner. Please provide all photos that you have. I think those will help show the Revdex.com that these are fraudulent charges.I have provided the updated unit condition form (Attachment 1). The fraudulent charges for cleaning were removed when we provided photos showing that the counter tops were permanently stained at move-in. It also shows that we had cleaned the stove at move-out, all holes were primed and ready to be painted over and the maintenance room was swept and mopped. Thank you for providing our occupant move-in unit condition form (Attachment 3). As you can see, the apartment was not in great condition when we moved-in. It includes notes detailing the many scratches, dents, paint splotches and drips, dirty appliances, rusted out dishwasher racks and a non-functioning toilet. We needed throw out old tupperware left in the kitchen cabinets and junk left in drawers and we also had to mop out the maintenance room as it was filthy and the townhouse was covered in dead bugs on the window seals. It seems as though Ardent Communities does not adequately clean their units prior to new tenants moving in.After looking at the Ardent Communities website, it seems as though they have been updating the townhomes in Fieldstone Trace (Attachment 4 – Page 2). The units are being completely renovated from the outside and inside with new carpeting, flooring, appliances and counter tops. After recently visiting friends who live in a nearby community, we drove by our former townhouse and it appears to be one of the updated units.It is wonderful that Ardent Communities is finally updating their outdated townhouses, but we do not appreciate being taken advantage of with fraudulent charges in order to fund renovation expenses. We found it odd that the recent carpet vendor charges were almost double the cost of the prior vendor used at our move-in in 2014. I suppose that falls in line with the new luxury apartments that Ardent Communities are now promoting.Additionally, please explain why we are being billed $10 in administration fees? Please remove that charge as we are not satisfied with your administration taking over 8 months to respond to our original dispute and failing to provide any photos or receipts until we had to go through the Revdex.com. Also, the provided bill from [redacted] Rug states that the sealed floors were $275, but Ardent Communities is stating that we owe $285.95. I could not back into that number even adding in the taxable amount. We would also request a refund of our $99 security deposit to put an end to this dispute so we can all enjoy our holiday and put an end to nearly 10 months of irritation and frustration.

Based upon a review of the pictures and further consideration, I believe, in good faith, that the move-out charge should be $869.08.  This is based on the Tenant Ledger charges sheet with the following deductions:
Amount charged:                   $1260.83
 
 
Deduction for admin fee:                        $ 10.00
Deduction for pet deposit*:                $200.00
Deduction for overcharge on cleaning fee**: $  9.72
Deduction for overcharge on Painting[redacted]:   $ 72.00
Deduction for Legal Consultation Fee:      $100.00
 
Total due to Ardent Property Management:   $869.08
 
I believe this settlement is fair to all parties.
 
 
[redacted]
 
*The pet deposit was to cover the damage by a pet, which is what is indicated in the write-up for carpet and sealing.
**According to the charts, for T2 Townhouse the charge for Cleaning was to be only $130.00.
[redacted] According to the charts, for T2 Townhouse the charge for Painting was to be only $305.00

Working through the Revdex.com as well as working with you personally today, we are getting our Director of Maintenance out today/tomorrow  to meet with you at your home to access the situation and go forward from there.  I will update through the Revdex.com once the meeting is complete. ...

Thanks-

I live at Traditions at Creekview and the management is horrid. I have been towed from the complex as have my sister and boyfriend. I lived at this place for going on two years and I am ready to go. You can't have guest over because there is literally no parking and they have tow trucks that drive through every night and tow cars. There are clearly no signs that say where and where not to park so its like playing russian rullet with your car when you go to sleep at night. Call the management and they pretty much tell you to go * yourself they don't care. Apparently the fees you pay for the condo go towards paying these tow truck companies to come and tow your car from this residential area. its the worst. Never live over here unless you plan on throwing money down the drain, or being lonely with no one to come visit you because they are scared of being towed. PUT UP SOME [redacted] SIGNS AND MAKE MORE PARKING SPOTS AVALIABLE!

Good Afternoon, Congratulations on the purchase of your home.  In response Better Business Claim.  I have pulled all of your information from the beginning of your lease to the cost of your turnover.  I have attached a few signed documents stating what you...

are responsible per our Lease Agreement if you fail to fulfill your Lease Term.  In this instance you did not take advantage of our Lease Buyout Process, however we did get the unit released and only charged you for 19 days in October.  To explain the move out charges, if you open the attachment with Addendum A Page 5 #7- it does state that “In the event a occupant does not fulfill the lease terms, said occupant will be responsible for the entire turn cost of that house or condominium.  This includes, but not limited to: Rent, paint, clean, carpet, maintenance parts and labor.”. I have reviewed the photos taken against the Move In Condition Form you completed when you moved in.  In these instances you were not charged the full amount of the invoice for painting, etc. to account for normal wear and tear.  In a good faith effort to you, I am removing the $450 Collection Fee.  This will result in your final bill being- $447.74.  Please remember that part of your final bill is repaying the Concession that you received of the reduced rent at move in.  If you find this acceptable, please let me know and I can help facilitate payment for you.  You may also make payment direct through Heidy in our Turnover Department as well. Any questions please let me know and I am more than happy to assist in any way I can!

Due to the number of photos etc, I felt it would be easiest to email you our response for Complaint [redacted]Ms. [redacted]-Thank you for submitting your complaint with the Revdex.com.  I have reviewed your file and all of the move out information including photos of the damages to your...

unit.  I have attached several items to showcase the damage etc.After reviewing all the information, I have found that the charges are accurate-  if you view the photos you will see the damages you were charged for.  I have also attached the walk form noting the damages in conjunction with the photos, your Resident Move In Condition Form with 3 items noted- none of which were items you were charged for.  I also attached Addendum A Pages 1-5 where items you will be charged for if damages in the unit. To cover each item you addressed specifically-Paint- Page 1 of Addendum A- you will note the cost of a C Paint- is $305 for a 2 Bedroom Townhome- under that it is noted that additional charges assessed by contractor-  there was drywall repair required when your curtain rod and the baskets on the bathroom walls were removed- they had to patch and sand etc.  This is where the additional charge stems from.  These items are noted in the pictures as well.  There were also stains, scuffs etc on the walls noted in the photos.Carpet Replacement/Sealing of Floors- you were charged 40% of the carpet replacement- as that is a pro rate of the cost.  The sealing of the floors was due to the pet urine- there were stains noted and photos to show in multiple areas of the carpet.  Unfortunately pet urine stains soak through the carpet and pad to the concrete if not cleaned up.  Cleaning Charge- C Clean due to the multiple aspects that were not cleaned.Oven Cleaning- See photos as well.After reviewing the file and photos the charges do reflect the damages and condition of the townhome when you moved out.  We provide you with Addendum A to review when you move in and sign your lease so that you are aware of the items we look at when you move out.  Normal Wear and Tear is expected but when there is damage/holes from items on walls that are not removed/repaired by the resident and pet urine/stained carpets the charges are applicable. Thank you-Jeffrey A. F[redacted]Director of Sales & MarketingArdent CommunitiesOffice- ###-###-#### Ext [redacted]

Thank you for voicing your complaint, I have reviewed and attached the following documents that state 60 days notice:1.  The Agreement as well as Addendum A Pages 1-5 were signed by both parties-  Page 2 of the Lease Agreement Paragraph 13- Move-Out Notice states that you must give...

at least a 60 day notice to vacate.  Addendum A Page 4, Number 1- also states that you are required to give a 60 day notice.  2.  Our Property Manager also sent you a Renewal Offer on May 15, 2015- you will also notice that near the bottom **If you are considering a move your lease agreement requires a 60 day written notice signed by all lease holders.  I have attached all of the above documentation for your review.  The part of your complaint regarding safety, crime etc- as you know crime happens everywhere, any day of the week.  Criminals do not care.  Unfortunately, any property owner, manager, etc cannot feasibly let everyone out of their lease every time a crime occurs.  There are many resources in the local area to do crime research on a specific area, before you chose where to live.  Everyone that rents from Ardent Communities as their home- must been our requirements including a background check.  Your 60 day notice puts you responsible for rent through September 7th.  Today is August, 10, 2015 and our Property Manager stated that you are still occupying the home.  If you wish to move out early, you may do so however you will still be responsible for the rent through September 7, 2015.Please let me know if you have further questions-

Thank you for bringing your complaint to our attention.  I have contacted the staff at as well as previous staff, I pulled your entire file for review.  I have found that there is 1 written complaint in your file regarding an issue with a car, etc.  The next communication from you...

on this issue was December 2016- all which were comments, messages sent to the community through Facebook.  We request both in your lease as well as if you call or visit the office that all complaints be in writing.  We do have an after hours emergency line that is provided to you to use in this instance.  You may also call the police- if it is a resident and or not a resident of our community- the police are able to handle these items as well.  If we had your complaints in writing we have more grounds to deal with any noise issues, etc.  Our staff is onsite 7 days a week to help you, however our staff all stated that they never heard from you regarding these.  The written messages you sent through to the Revdex.com all were from December 2016 as stated in our response. Please in the future let the staff onsite know, we are more than happy to help in this type of situation.  We also have a Resident Help Line that is available if you feel you are not being assisted by the onsite staff, this has not been used either until December 2016. 
Please notify us if the issue continues and as stated we are happy to assist.  However, all complaints especially regarding noise must be in writing.
Sincerely-
Ardent Communities

Ms. [redacted]-Thank you for bringing your complaint forward for review.  I have researched the timeline and have found that as soon as we knew the Owner of the Rental Property requested to terminate his contract with us, we notified Ms. [redacted] as soon as possible.  Our management contract...

allows owners to end the agreement in certain situations.  The owner exercised this prior to a lease being executed between Ardent Communities and Ms. [redacted]. At signing of the Management Agreement he had removed his condo from the market and requested we rent and manage his condo.We realize this is an active market, so we notified Ms. [redacted] as quickly as possible.  We regret and apologize for the timing of this issue and expedited your refund.  We have offered Ms. [redacted] the original condo she was interested in at Kinsale Village.

Thank you for submitting your pictures and receipts.  We have also submitted pictures that illustrate the condition of your unit when you moved out.  Of the pictures you attached 3 were taken in January- none of which show anything pertinent of the condition of your unit, all of them still have furniture and items on the walls and prior to anything being moved out of your home.  The picture from 2/9/2014 showcasing the condition of the carpet only shows a very small area and in this picture that is primarily a person you cannot tell anything about the condition of the carpet.  The last photo of the exterior of building taken on 3/18/2014- you were not charged for a screen door, you were charged for a screen that was damaged.    This is why we take photos on the day we walk your home after you vacate so that we have documentation showing the items we are charging for.  I believe if you review the photos again that were taken on 2/13/2014 you will be able to notice the specific items you were charged for. 
I can assure you we are not charging for items that are not fair and valid. 
Sincerely-
Ardent Communities

Thank you for bringing your concerns to our attention, I have taken time to pull reports, look at notes and make a timeline of events.To address your concerns:- 60 Written Notice- please see the attached Lease Agreement that you signed on 7/1/2014- Page 2:Terms and Conditions: #13. Move Out Notice-...

this paragraph addresses the required 60 days written notice required. If you are past the lease expiration and have not renewed you are considered Month To Month, which then only requires a 30 Day Written Notice.- The most recent Maintenance Ticket- 5/11/2015- regarding the mildew smell from the a/c- the technician- cleaned out the a/c coil, cleaned out the furnace, replaced the filter and checked the freon and functionality.  Previous to this request, the most recent was 10/24/2014 for the water heater that was replaced- water extraction and drying took place following standard protocol.  Our Maintenance tech at Sawmill Ravine has over 15 years with the company, and does a great job and has years of experience dealing with apartment maintenance.  Again, I have reviewed all maintenance tickets dating back to November 2012, the majority are related to the a/c, hot water and upstairs sink.  Each ticket requested was entered and completed in a timely manner and follow up tickets put in by the Property Manager on the ones that required follow up.  In any community you chose, a/c, hot water, furnace etc are common items that over the years cause issues.I do apologize if you feel we have not taken care of something in a timely manner.  Looking at the gaps between tickets, if the issue was still present, in the future let the Manager know so that we can address your concern quickly.  We do appreciate your business over the past 3 years, and wish you the best moving forward.  The Leasing Office has been notified that that the notice you turned in July 1 should be a 60 day notice per your lease agreement.  If you have any maintenance issues that need to be dealt with in the mean time please let the Leasing Office or myself know and we can get them taken care of immediately.  Sincerely-
[redacted]Ardent Communities

The rent was paid in full through March 31, 2014, however per your written notice and per your lease you were responsible through April, 5, 2014.  Do you have something in writing from the Leasing Office stating that you did not have to pay the final 5 days?  Your rent was the same price the entire stay at Sawmill Crossing, so the extra 5 days would not have been included in that amount. 
Unfortunately, we cannot just waive the 5 days rent, as it was in writing from you.
Thanks-
Ardent Communities

Thank you for voicing your complaint, I have reviewed and attached the following documents that state 60 days notice:1.  The Agreement as well as Addendum A Pages 1-5 were signed by both parties-  Page 2 of the Lease Agreement Paragraph 13- Move-Out Notice states that you must give at...

least a 60 day notice to vacate.  Addendum A Page 4, Number 1- also states that you are required to give a 60 day notice.  2.  Our Property Manager also sent you a Renewal Offer on May 15, 2015- you will also notice that near the bottom **If you are considering a move your lease agreement requires a 60 day written notice signed by all lease holders.  I have attached all of the above documentation for your review.  The part of your complaint regarding safety, crime etc- as you know crime happens everywhere, any day of the week.  Criminals do not care.  Unfortunately, any property owner, manager, etc cannot feasibly let everyone out of their lease every time a crime occurs.  There are many resources in the local area to do crime research on a specific area, before you chose where to live.  Everyone that rents from Ardent Communities as their home- must been our requirements including a background check.  Your 60 day notice puts you responsible for rent through September 7th.  Today is August, 10, 2015 and our Property Manager stated that you are still occupying the home.  If you wish to move out early, you may do so however you will still be responsible for the rent through September 7, 2015.Please let me know if you have further questions-