Ardent Property Management, Inc

Please submit receipts for any items that you replaced, ect. The pictures you sent through the Revdex.com are the same that you turned into our Turnover Department and they do justify the charges that you are speaking of. If you would please be specific as to the charges that you feel are inflated and or fraudulent, and I will further review.Thank you-
*** ***Ardent Communities

Ms***-To explain these charges again - painting- Addendum A specifically states what you will be charged if the damages fall in that category- you left curtain rods up with anchors in the wall, crates hanging on the wall in closets, and other holes, scuffs and marks on the walls. Hence the charge for a C Paint in accordance with the Schedule on Addendum A Page 1.- this charge will remain $377.00The carpet at $which is 40% of the total charge as previously stated. The sealing of the floors is solely due to the pet urine, there fore if there was not pet urine we would not have needed to seal the floors. I do believe that the photos show the damages that are being charged for and do show that it is beyond wear and tear. I have made an adjustment to offer you a settlement at $to complete this. Thank you-Ardent Communities

I never said 6:I said 5:which is the time I knocked because I had checked the time on my phone for what time you were suppose to be openYour sign even said office open but I could not get in the door I accept that you have a policy but when a person comes to you saying they had such difficulty you should try to help themA little bit would go a long way to remedy this situationInstead you hide behind that policy with no flexibility

I never had an issue with paying I just wanted to do in installments because we couldn't afford to do it all at once and I figured after being a loyal tenant for 1/years that that wouldn't be an issue especially since we let you know we were going to leave two weeks before we were going month-to-month but you were unwilling to except installments we offered to pay and you said we couldn't

Mr***-I have forwarded the pictures directly to the Revdex.com since they did not receive them with our initial response to your complaint. I have asked that they review them as well as share them with you. The water leak you are referring to did not damage the carpet in the hallway to the bedrooms, doorway to the master bedroom. The carpet was brand new as well as the unit when you took possession, the amount you were charged for the carpet was determined reducing it for the areas affected by the water leak. For that I do feel that the amount charged to you is fairHad the water leak been the only area of carpet needing replacement we could and would have only replaced the carpet in that specific area.The other line items that you are referring to have already been removed through our standard Turnover Dispute Process- once utility payments are made and confirmed we remove the charges, otherwise we end up paying them in hopes that the resident pays. I understand your frustration regarding this, however it was taken care of and is no longer on your ledger. After reviewing and considering the items that were not caused by the water leak in the laundry area- I do feel the charges are fair and valid. As stated in our initial response- we use the same standard and take all aspects into consideration when completing the disposition- that is why we take photos to document items that are being charged for. Sincerely-Ardent Communities

Ardent Communities (Fieldstone Trace) failed to remove the odor that their maintanence department caused for an entire month. I was displaced from my apartment for that entire time and have been forced to remove all of my things due to the smell. I have vacated the apartment due to Ardent's refusal to handle the situation in a reasonable way. They recently sent my attorney a letter with dates and information in an attempt to deflect their responsibility to remedy the situation they caused. The letter stated that none of their employee's smelled the odor in my apartment. Both their Director of Maintanence and their Overnight Manager acknowleged the odor to me, so their statements are lies and their management is fully aware of this fact

I never signed in my lease or agreed that I would not be allowed to be present during the move out process As I stated before, I put $down as a deposit, and would have NEVER agreed to that had I been told "we're going to take your $but not let you see what you end up being charged for" By law, if it isn't in the lease, you cannot DENY me the right to be present during move out inspection If this is a company wide policy, it needs to be in your lease, or it will not hold up in court If this is such a smooth process for you wall, why is it such an issue to let me be present during my walk through? One would think you do not do this because it is such a big money maker for the company, otherwise it wouldn't be an issue right? TGM right across the street does a walk through with each tenant, as should you, you could take some pointers from them If the apartment management felt the need to be present during my initial walk through and showing of the apartment, why is it so hard to get them to be there when I move out? This policy is unacceptable and is going to cost a pretty penny for the stubbornness of the company Yes, you may own and network with a lot of companies, but that is not helping your C- rating with the Revdex.com I myself network in the community in many different aspects If you choose to conduct business is a sneaky and conniving way making rules up as you go that are NOT signed to in your lease, I can assure you, you will lose business I have talked with other residents in the apartment and between your sneaky common area charges that everyone is sharing, freezing cold in the winter, with $heat bills, and your lack of communication of made up company "policies" you will have a few lawsuits on your hands I for one have all THREE leases ever signed, and all of my electric bill records, I show that I did not sign an agreement for common area charges until 2012, but had been charged them since I moved in! Ruh-roh Better check the records again, because yes- I do have my ducks in a row You don't have to look me up on linked in to know that ;) Good day
Regards,
Kecia Mathys

I do understand your frustration. Unfortunately, we do have to follow Federal Fair Housing Guidelines as a Management Company. With that being said, if we made an exception for you to make payments, we would have to allow everyone to make payments. You are in a lease that has specific requirements and you must fulfill those terms. We would love to be able to accommodate everyone with their requests, but we must enforce our lease terms across the board with each residentThank you-Ardent Communities

Thank you for bringing this to our attention, I assure you that we are attentive to your request. Per our Director of Maintenance he met with you today and is working out a solution that I am sure you will find satisfactory.
Feel free to communicate with the Property Manager and or
Director of Maintenance, or you may use this outlet as well.
Thank you-

I would not recommend renting from this property management groupI lived in one of the communities for two yearsI lived alone and kept my apartment very cleanWhen I moved out they took all of my deposit and charged me nearly $in fees for ridiculous thingsI was appalled to have to pay the amount and they were charging me for things such as nail holes (I guess you can't hang anything when you live there)In short, go somewhere else to rent

I'm contacting you regarding complaint ID***, it shouldn't be closed as I am still awaiting response to the below email It appears that I will likely have to proceed with an attorney I would like for the formal complaint to show that Ardent Communities didn't resolve my issue and has displaced my family for days now Could you please update my compliant status to reflect that?
Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: The carpet was NOT brand new when I moved in the unit regardless of what is being said by the ownerIf the carpet was brand new I would not be filling this complaintI have witnesses to verify that this carpet was NOT new by any meansI personally cleaned the carpet when I moved in because it was dirtyThe carpet was still dirty after it was cleaned
As far as the other issues I do not agree with totally after reviewing the lease addendum I will agree that there may have been nails or push pins left in the wall so I will not argue that part at allAs previously stated The walls would have to be painted either wayThere was paint missing by the thermostat due to when you reinstalled a new thermostat it was not the same size of the previous one and it never got painted
Regards,
Felicia P***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like this is writing,so they will not charge me a different amount

This location in Columbus Ohio has been extremely neglecting the severe mold issue in the communityOur neighbors have been vacated from their home due to the health department finally making effort to help this issueThey are extremely defensive when approaching extra fees and issues going onIt took our maintenance weeks to come to our place to check the mold issue in our air cconditionerDo not go to the office with complaints because they have found ways to add costs to your living monthly charges

Mr***-
Thank you for bringing your complaint forward and giving us an opportunity to look into your complaint.
I have verified that we had employees working at Fieldstone Trace- the Property Manager was onsite from 9:15am to 7:15pm, and the Leasing Agent
was onsite from 9:15am-8:03pm. We use ADP to clock in and out so we have records that they were there. The staff at Fieldstone is very diligent about staying late and accepting rent every month, especially on the 3rd of the month. I confirmed with ***, the Property Manager and she was there, doors unlocked and still accepting rent via phone and in person. You could have also made payment online up until 11:59pm without the late fee
In this claim you stated that you were there at 5:45pm, you spoke to *** onsite today and stated 6:02pm.
Thank you-
Ardent Communities

Mr***-Thank you for giving me an opportunity to review your file and explain the charges. *** in our Turnover Division stated that you called last week and just ask the total and told her you had it taken care of in a different way. You could have discussed your file with
her and disputed any items you were questioning. Here is what I have found-January rent not paid + late fee- $totalCCOS- your water bill - $(you had not paid in quite a while)APL- your electric bill- $(again, you had not paid in quite some time)Paint, Carpet, Cleaning Totals- $344.38If you would like to discuss in more detail, you can contact back through the Revdex.com or contact *** again in our Turnover Division. I can also attach photos showcasing the condition of your apartment when you vacated as well as ledgers from your electric, water etc.Thank you-*** ** ***Ardent Communities

Thank you for bringing your complaint forward for further review. First of all, I invite you to attach photos that you have from your move out, as I have attached photos of your home as well when the walk through was done that are date stamped in the bottom right corner.
The
items you were charged for are as follows-
$84.00- Painting- as you can see in the pictures there were nail holes and larger on the walls, including an area where the drywall was damaged. Upon walking the home our Turnover Division counted nail holes or larger holes from hanging items on the walls. We repair these and then have to paint the wall in these cases. This is beyond wear and tear. As an industry standard nail holes in a bedroom apartment is deemed wear and tear. On Addendum A Page that you initialed and signed- it states that for an A Rating walls would require touch up paint only, B rating apartment has any deficient areas and the painting is additional to touch up. C rating is an apartment that requires considerable prep workYou were graded a B paint even though the nail holes, ect were excessive
$86.00- Carpet Cleaning- I have removed this from your ledger since you notated a stain on the carpet in the living room at move in
$112.88- General Cleaning- reflected in the pictures the home was not clean at move out. The bathroom vanity/sink, toilet, medicine cabinet, floors, kitchen cabinets, drawers and all the appliances just to name a few specific items. As reflected on Addendum A Page 3- Cleaning it does state that to receive an A cleaning the apartment needs only a touch up clean, B is no more than deficient areas that require additional cleaning, and C is more than areas that require additional cleaning and then it goes on to list the areas specifically.
$17.20- drip pans for the stove as they were beyond cleanable
I have researched your utilities as well-
APL (Electric Bill)- I have attached the final bill that was from 1/14/2014-2/11/in the amount of $214.70. You paid $which was exactly half, the amount through the 31st was $157.30. So I am adjusting the amount due on your ledger to $for the rest of your electric bill
CCOS (Water Bill)- After researching with CCOS, Ardent paid the bill on the same day you did after moving out. I have removed the $charge on your ledger for this. Your CCOS account is at a $balance
Balance- $for the items listed above. You can contact our Turnover Division to take care of the balance. If you have further questions or concerns please let us know
Sincerely-
Ardent Communities

I have attached your written Incident Report from the day of the fire to the Property Manager, as well as the Columbus Division of Fire Report. On your Incident Report you stated that cooking oil started smoking in the pan, you turned off the stove and that the oil burst into flames.
When cooking with an electric stove, the heating element does take time to cool, unlike gas where when the flame goes out the heat goes out. The Fire Report does not state anything about faulty stove or electrical.
I am getting a copy of the Invoice to repair the damages from our Director of Maintenance and I have also contacted the Columbus Division of Fire to have them give a statement in regards to the fire. I will forward both through the Revdex.com once I receive them in my office
Thank you-

I cannot move to another area as I am technically under court order to remain in the Hilliard school district by way of my divorce decree, my ex-wife was just not going to give me any problems since I was so closeI also cannot conceivably move from a sqft townhome to a or apartment, for who knows how long only to move again when, and if, something else even became availableDo you have any idea how cramped people would be in that small space? And I would be paying several hundred dollars a month in storage unit fees due to lack of spaceI do appreciate your efforts, however, you have totally left me in the dark and esentially homeless/ living with friends, as well as my daughter and boyfriend who were to move into the basement of that unitThey too are now totally with nowhere to go as they are also now forced to move from where they are because they put in noticesThen there is my y/o son, the one I am under court order to remain in the school districtI just feel like when you take money from someone, that is a guarantee that they will have that place as toldI was never once told that this could happen and there was a chance I may not be able to moveI made no alternate plans, did not look for anything else or check into any other optionsI thought once I paid the deposit it was a done deal aside from setting the exact move in dateIm sorry but just to apoligize for an "inconvience" doesnt work and remedy the situationMy only other option at this point now is to go to a month to month lease where Im currently residing at a rate of over 2000$/mthI barely make that in a month!! I think your policy is poor and unacceptableHad you not taken a deposit from me, and told me there were no guarantees and that things could happen and I not be able to move then I would have no complaints at all and would have had an alternate plan, or some attempt at oneYou did take the deposit, I was told everything was set to go, and was not told anything to the effect that this could possibly happenI think had I actually not been persistant in my emails regarding an exact move in date, Im not sure I would have had the fee weeks I have had to do something elseI think it would have been much less which is also not acceptable

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me