Ardent Property Management, Inc

Good Morning-You will need to contact our Turnover Department directly to discuss and arrange payments. Thank you-Ardent Communities

Ms***-The photos of the carpet damage were documented and show obvious staining, etc that stemmed the carpet replacement. The garage lease went through 10/31/2016, therefore the rent is due until the end of the lease agreement. Thank you-Ardent Communities

Ok let’s discuss point
wise, Carpet charges:1st aspect
of the carpet charges,I understand you have charged me 40% of the
carpet charges, but by reviewing the picture I can say that it would have been
much less cost if professional carpet cleaning is done, instead you chose to
replace it and I think to attract new customer, When I moved in the office
manager told me that the all units in the apartment gets good carpets because
the company don’t keep any carpet more than years, so after years the
carpet is going to get replaced anyhow, to attract new resident the carpet has
been replaced and been charged to me, it can be much cheaper if you got
professional cleaning.2nd aspect of the carpet charges,Let me ask you what you expect the condition of
carpet of a unit where a resident is leaving for continues years, practically
is it possible the hypothetical condition of carpet you want after years, if
so give me a practical example from you apartment.3rd aspect of the carpet charges, I am not
denying the picture, but I have no clue who took the pictures and where in
planet these pictures are taken, my point is why I was denied to get the unit
inspected in presence of me, also I have asked for the pictures earlier but
nothing was send and suddenly after months via Revdex.com the pictures was send to
me, do you want proof of me asking for the pictures? Cleaning Charges:You reply don’t say
anything about the cleaning charges, please revisit the complain I posted and
reply accordinglyReview of my initial Dispute:For the Dispute the mail clearly say review of
only “Security deposit” and I yes that was not adjusted for the first time, do
you want to upload me the scan copy of the mail as proof where it’s says the
dispute of security deposit has been reviewed
So that indicates if I have not been done the
dispute your company would have gulped my security deposit

Ok let’s discuss point
wise,
Carpet charges:
1st aspect
of the carpet charges,
I understand you have charged me 40% of the
carpet charges, but by reviewing the picture I can say that it would have been
much less cost if professional carpet cleaning is done, instead you chose to
replace it and I think to attract new customer, When I moved in the office
manager told me that the all units in the apartment gets good carpets because
the company don’t keep any carpet more than years, so after years the
carpet is going to get replaced anyhow, to attract new resident the carpet has
been replaced and been charged to me, it can be much cheaper if you got
professional cleaning2nd aspect of the carpet charges,
Let me ask you what you expect the condition of
carpet of a unit where a resident is leaving for continues years, practically
is it possible the hypothetical condition of carpet you want after years, if
so give me a practical example from you apartment3rd aspect of the carpet charges,
I am not
denying the picture, but I have no clue who took the pictures and where in
planet these pictures are taken, my point is why I was denied to get the unit
inspected in presence of me, also I have asked for the pictures earlier but
nothing was send and suddenly after months via Revdex.com the pictures was send to
me, do you want proof of me asking for the pictures?
Cleaning Charges:
You reply don’t say
anything about the cleaning charges, please revisit the complain I posted and
reply accordingly
Review of my initial Dispute:
For the Dispute the mail clearly say review of
only “Security deposit” and I yes that was not adjusted for the first time, do
you want to upload me the scan copy of the mail as proof where it’s says the
dispute of security deposit has been reviewedSo that indicates if I have not been done the
dispute your company would have gulped my security deposit

Based upon a review of the pictures and further consideration, I believe, in good faith, that the move-out charge should be $869.08. This is based on the Tenant Ledger charges sheet with the following deductions:Amount charged: $1260.83 Deduction for admin fee: $ 10.00Deduction for pet deposit*: $200.00Deduction for overcharge on cleaning fee**: $ 9.72Deduction for overcharge on Painting***: $ 72.00Deduction for Legal Consultation Fee: $100.00 Total due to Ardent Property Management: $869.08 I believe this settlement is fair to all parties. *** *** *The pet deposit was to cover the damage by a pet, which is what is indicated in the wrifor carpet and sealing.**According to the charts, for TTownhouse the charge for Cleaning was to be only $130.00.*** According to the charts, for TTownhouse the charge for Painting was to be only $

Mr***-Please find below an explanation of your further questions-1st- The carpet in your unit was brand new when you moved in. It was installed 4/2011, the statement you are making that we replace all carpets after years is inaccurate. The carpet is graded on a A-C Scale per Addendum A Page 2- if the carpet is not able to be cleaned, we then proceed with replacement. As an industry standard and if you look at the Ohio Tenant-Landlord Laws - the number used for lifespan of carpet is 5-years. We use years as a standard, hence the 40% charge for the replacement. Unfortunately in your case, you had bleach stains in a few rooms, as well as dark dingy areas from stains, grease etcthat were not able to just be cleaned. 2nd- As for the expectation of the carpet at move out- is nothing beyond wear and tear. So in this case bleach stains and grease spots are beyond wear and tear. If you again refer to Page of Addendum A- Carpet Cleaning- this quotes- "A" Rating (NO CHARGE)- Carpet that is clean and vacuumedFree of all stains and dirt. If a occupant chooses to have the carpets professionally cleaned before vacating, an approved contractor will be given to the occupant by the Property Manager. 3rd- Unfortunately due to Federal Fair Housing Laws, we must treat every resident the same. Our company does have a policy that we do not walk/inspect the unit with the resident. In the past when this policy was not in effect, it is a debacle. Walking, rewalking, the resident trying clean and paint etc as you walk through. It is just not realistic, we have a Turnover Department at our Corporate Office, the same one person walks every vacated unit in the company. He uses the same standards and grading scale that you initialed at move in. He also takes pictures of the items that are beyond wear and tear that he is charging for. He also uses your Move In Condition Form that you filled out within hours of move in to make sure any issues at move in are not charged for. Cleaning Charges- In the photos I forwarded you- please note the cabinets, shower, bath tub, stove etcPlease refer to Page of Addendum A "Cleaning" - C Cleaning is Rated Cleaning is an apartment that has three or more deficient areas. There is a list below that, in which you will find matching to the photos that there were more than areas deficient. Review of your initial dispute- The verbiage Security Deposit- references this whole process of move out, disposition, any charges etc. Your $Security Deposit was deducted from your balance on 9/9/as shown on your ledger. On 9/12/2014- the APL Balance was updated to paid, and then on 2/11/2015- the Paint Charge was reduced by $72.00. I have attached the communication you received regarding the dispute- you can see where *** made adjustments in the blue ink on the Unit Condition Form- the security deposit was already showing as a credit on both the original and the revised!I do hope this information helps you further understand the charges. Addendum A Pages 1-are very cut and dry as to what we look for at move out, this is why we provide them at Lease Signing, so there is no question.Please let me know if you have further questions.Sincerely-*** ** ***Ardent Communities

Thank you for submitting a Complaint and giving us an opportunity to respond. First, we do apologize that the issue you are having is still going on. I have researched and compiled the communication log regarding this issue. Your noise complaint was filed via email with our Condo
Division Manager on 8/29/2015. Once we received confirmation from the Condo Association (*** Properties) Employee, that was forwarded to you with the action that was being taken. Within the community you live, unfortunately we are at the mercy of the Condo Association to handle complaints that involve a condo that is not managed by Ardent Communities. If your neighbor was managed by Ardent, we would have more control and could follow our standard policy to handle complaints. I did notice that since the email communication last August/September, we have not been contacted by you to let us know that the issue was still going on. There have been two Maintenance Calls entered (October 26, and January 4, 2016), but no mention of the issue persisting. I do acknowledge that there was no follow up on the issue on our side either, after speaking to the Condo Division Manager she was assuming it was taken care of. In future, I do ask you to let us know if issues like this do not improve. We would have taken further action through the Condo Association Management Team (*** Properties). Other options as well for you would be to contact the Local Police and report animal noise violation, as they will address it too. You may also contact our After Hours Emergency Line at ###-###-#### after business hours, if need be and they can dispatch the call. Again, being that the neighbor is not managed by Ardent Communities, the police may be your best bet. At this time, the Ardent Condo Division Manager will be communicating that the issue is still persisting with the Condo Association Management (*** Properties) to request further action being taken. Again, we do apologize that you are experiencing this and are here to do everything we can to assist- just be sure to communicate when there is not improvement. Please let us know if you have further questions or concerns

Ms***-Thank you for responding so that we can close out the complairesponse to your requests- we can accommodate the payments you requested to cover the paint, days of pro rated rent, and the balance of the utilities. You will need to contact Heidy in Turnover Division directly to set up the actual payment plan. She will not be in the office next week, she will return on April 25th. Once the payment plan has been set up, she will be removing the charge for the Drip Pans for you. Just to explain- Drip Pans are the metal bowl like items that go under the burners on your stove. We only charge for them if they are not able to be cleaned after a move out- in most cases it is food or cooking drippings etc that have landed on them and either burned the finish or stained them. We hope that this solution is found satisfactory. Thank you- Jeffrey F*Ardent Communities

Ms***-
The photos of the carpet damage were documented and show obvious staining, etc that stemmed the carpet replacement. The garage lease went through 10/31/2016, therefore the rent is due until the end of the lease agreement.
Thank you-
Ardent Communities

Ms***- Thank you for letting us know that you had not yet received your Disposition. It was mailed out on 3/4/to your forwarding address you provided. Unfortunately there are some monies owed- your past due water and electric bills (electric was actually turned off by the
electric company when you turned the keys in) were forwarded to us in the total of $($566.19- Electric & $157.89- Water), as well as the rest of your garage lease as well. If you have not received your Disposition to this date (3/16/2015), please let me know and I would be happy to send it electronically or also sent it registered mail.Thank you-*** ** ***Ardent Communities

The pictures shared were not from my apartmentI lived there for more than years, I know better
The pictures you shared are no where close to the place I left behind
Regarding your claim of the work performed let me remind you the estimate you are billing me for is not the 'actual' work performed, instead it was for the 'recommended' work
You presented the estimate right that dayPlease check the date of the documents
To Revdex.com,
I think Ardent communities is just wasting Revdex.com and my time with these documentation and claims of established processes
The news link I shared before is a great proof of how 'well established' their processes are

Thank you for bringing your complaint forward regarding the condition of your home at Winchester Park. I have reviewed your file, including the emails that you have sent in to our Turnover Department. To explain our Turnover Process- once you have moved out, we have the same employee
walk each unit that is vacated. He notes the condition of the unit including details of items that are beyond wear and tear as well as takes photos of those items that are date stamped. This is a consistent process for every single unit. I have attached photos from your vacated unit and Pages 1-of Addendum A stating what we look for and charge for upon move out. From reading your emails to our Turnover Department I know that you stated that the photos were not of your unit, etc. In your Revdex.com Claim you state that you have supporting documentation, images- please submit them to the Revdex.com so that we can review your information. If you have receipts for items you replaced, etc that would be very helpful as well. The items you were charged for are supported in our Date Stamped Photos. Again, thank you for the opportunity to review your file and provide you with answers to your concerns.Thank you-
*** ** ***Ardent Communities

If you could please document the attached emails that were sent by *** *** to her complaint She attached some photos in of the emails in which you can visibly see some of the items/reasons she was charged accordingly I would also like to ask her to explain what she feels are fraudulent charges that she would like to have removed If she did replace the drip pans on the stove, as requested if she can provide a receipt I would be more than happy to remove those charges. Thank you and Merry Christmas!

To whom it may concern, I filled out a complaint about Ardent Communities and wanted to know how to amend itI saw the email saying it had been received but wasn't sure what was supposed to happen next.Since the email the management company has attempted to rectify the situation and I wanted to update the complaint to reflect that. Thanks for whatever information and help you can provide.Sincerely,

Ms***-Thank you for bringing your Complaint forward through the Revdex.com. I have discussed this with our Condo Division Property Manager. First item I want to mention is that the Clubhouse, Fitness Center and Pool are controlled/managed by the Condo Owners Association, not Ardent
Communities- including the lock replacement as neededWe do have Rental Condos in the Community, but do not have control over them. In my conversation with the Condo Division Property Manager, she did state that at Move In they provided you with the key and showed you how to unlock and in that mentioned that you have to wiggle the key when unlocking. So far we have provided you with additional keys to the door, with the initial key making it 4. I looked back through Maintenance Tickets on our end, and did not find any other residents reporting an issue gaining access. Everyone knows they have to give the key a little wiggle when unlocking and is able to obtain access to the space. We have reported the "wiggle" issue to the Condo Association Manager, it is their decision if they wish to replace the lock or continue have people "wiggle" the key when unlocking. Thus far there has been no indication that they are replacing the lock and reissuing keys to all residents/owners in the community. I have asked our Condo Division Property Manager to send another message to the Condo Association Manager notifying them of your complaintFeel free to reach out to Real Property Management as well if you would like to place a direct complaint with them. Thank you-Ardent Communities

Ms***-Thank you for bringing your complaint to our attention. I have taken the time to pull all of the information from your file, including the email chains from the Condo Division and Turnover. After reviewing I did notice that due to personal reasons on your side you moved out
prior to the end of your leaseI also did find an email from you to our Turnover Department agreeing to the $Monthly Payments on 3/31/after review and removal of a couple charges, which no payments have been made of as today.I have attached your lease which covers the term from 10/1/to 9/30/2017. You moved out 1/16/17. The unit was re-leased and the new tenant moved in 3/18/2017. Unfortunately we cannot waive the Rent Amount from your move out until the move in. We have a Lease Buyout Option, which you did not take. Therefore, the rent amount would be required. In regards to the carpet, we are reducing the amount of the Carpet Replacement Charge to 20% of the total replacement- reducing it by $265.58. You had noted at move in there was smells of urine in the living/dining areas. At your move out there were pet urine stains noted on the 1st floor, 2nd floor and a bleach stain as well. I appreciate you and the items that you did to the property over the course of your stay, however these do not take place of the charges due for breaking your lease early. If you will note in your Lease which I attached- Terms and Conditions Number 8- Care of Unit. This section does state that you must receive written consent in advance from management for any alterations or improvements. It does not make mention that any discount on rent etc will be considered. I know that in the email chains it was discussed about the fencing with our Condo Division- however the fence does not belong to the home that you rented from Ardent Communities, therefore we would not be responsible for maintaining it. Again, I can appreciate you doing things while you lived there as I have done the same when renting a home, versus an apartment- however doing upgrades/improvements on your own terms is not something that is able to be compensated for. Should the owner of the rental home want to do any upgrades they would hire it to be done or use maintenance to complete the task. At this time you have a balance due in the amount of $2526.47; after the reduction for the carpet replacement. Payment schedule is still available to you, please contact our Turnover Department to schedule payments.Again, I appreciate your time in bringing your complaint forward. I wish there was more we could do in this case, however you did break your lease for personal reasons Feel free to reach back out should you have any questions moving forward.Jeff F* Director of Sales & Marketing Ardent Communities

I have a copy of my Resident Move In Unit Condition form which I submitted to the leasing officeThis carpet was stained upon my move inI also was told by the leasing office staff on three different occasions that I had paid up my rent until the end of the month and as long as I moved out by the end of the month, I would owe nothing more. I was told this by the leasing office the day I turned in my keys. How do I know these pictures are of the apartment that I lived in? I was never offered an inspection upon moving out. Please review my form

If you have something in writing from the Leasing Office, as we just have your notice stating that you were moving out 4/5/please send it through the Revdex.com. It was exactly days from 4/5/when you gave notice. Unfortunately given the fact that your notice was dated 3/5/and stated 4/5/is my move out date- you are responsible for the days of April. Your balance is $
Thank you-
Ardent Communities

I have confirmed with the property that your exhaust fan has been replaced, and that all pending maintenance is taken care of. Our Upper Management Team has addressed the other issues in your complaint and taken the necessary action needed. This issues surrounding this should be ceased and not continue moving forward. Maintenance and the Onsite Property Staff are one team working toward the same goal of providing excellent service to our residents. Again, I appreciate you letting us know about your issue

I have repeat asked for us to move to a back an apartment that was open for months on our floor. Kate told us we can not break out lease. ( I am in customer service and if a customer told me they were unhappy I would do everything in my power to make things right !!  If they can break there lease and or extend it so  they can be happy. Renee knew all of this previous manager and so did the other managers. . We asked please  move us to  [redacted] Lane by the pool with no cars around us.  maybe we should of never signed a another lease because you obviously do not care about my welfare. I want a month to month lease or  want us moved to another unit before our lease is up on June 2017.I am not going to call a number at 1 am so a man and or police come knock at my door and make matters worse knowing that I am the one calling on people with noise. That is unacceptable. Why would they have to come to my door. I had nothing in writing because Renee/ Chris knew all of this summer of 2015 2016. No one told me to put anything in writing...  This is unacceptable.