Our experience with Ardent is a mixed bag with positive and negative results, but the negative far exceeded the positive. We are a 12 unit building in Atlanta who employed Ardent as our management company, I am the President of the Association and was during the last year or so of Ardent's employment. We let them go for multiple reasons such as breaching of contract, bullying and poor/inconsistent communication. Here are only 10 of those reasons:
1. They breached their contract and charged a higher monthly fee. We told them no, but they did it anyway. They simply charged this and since they had control of our bank account, they simply paid themselves this new amount with nothing we could do.
2. They breached their contract and adjusted the payment system for lease management. Again, we told them no, but they did it anyway. Again, they controlled our bank account.
3. I did end up calling our bank and they alerted us that they were not able to take any direction from me because Ardent opened the account. When I spoke with Ardent to get access to stop the kind of behavior they were doing, they would not oblige.
4. They bullied us, as mentioned in 1 and 2 for some examples, because they weren't going to be met with any consequences.
5. On their website, they mention, "If we don't prepare your financial reports accurately and deliver them on or before the 15th of each month, fire us immediately." They were constantly inconsistent here and was another reason they were let go.
6. On their website, they mention, "If we don't return your phone calls or emails within 2 hours, fire us immediately." They were constantly inconsistent here and was another reason they were let go.
7. So many times, when we needed work done, we looked for vendors ourselves as relying on them to do this. This task was their responsibility, per their contract, but they were so inefficient at this that it wasn't worth it to wait on them.
8. They assigned about 4 new managers to us in a 1 year time who were rather new, which isn't a large problem, but simply took some time to get a handle on things. Once they started to get more familiar with the process and our Association, they were gone and someone new would come on.
9. When the transition process came about, we wanted it done earlier to which they responded no. We fought for this, but once again, since they controlled our bank account, they simply charged us for it and did it. There were also missing documents, bill pay failures on their behalf and failure to forward over invoices even 10 months after the final split. This resulted in multiple late charges.
10. When I included them in an email to speak about their actions and our progress since their removal, I was met with a "Cease and Desist" letter to stop libel and defamation and to retract all of my statements of such within 10 days. That letter sparked this review.
A business that pushes to silence their customers for speaking about their experiences is one that deserves to be mentioned.
It took us a long time to decide to self-manage because it's a heavy task, but having control over our bank accounts, how we spend our money, saving more of it, and the ease of having tasks get completed, for the most part, much quicker, has been wonderful for us in the long run. We have more money than we've had in our account in years and that's not from raising dues or special assessing at all per Ardent's constant recommendations, especially during high inflationary times. They believed the answer was to spend more money instead of being more efficient with it. Any management company the prioritizes their well-being over the well-being of the association which they are hired to manage is, once again, one to be more than cautious about. And if the management company is not qualified enough to do know the difference, that again, is one to be more than cautious about.
I understand everyone has different experiences with different companies, people, situations, but for us, Ardent consistently failed to meet the demand of their contractual obligations and, furthermore, bullied us when we spoke up against this treatment. We are very happy to see them gone.
The entire apartment was cleanedI had also purchased brand new drip pans for the stoveThe individual who completed the walk thru inflated the bill, and made fraudulent claimsI want all of the fraudulent charges removed from the invoice
I've rented several places in Columbus and no where I'm charged this high 'move out' chargesMost places it was either $or under $ I've presented all the supporting documentation from my side and I hold firm to my statement that the charges you are billing me for are completely 'and inaccurate' I am DECLINING to make any payment to your company and instead demand your company to reimburse my $deposit and the 'extra' amount I was fraudulently forced to pay by your staff for 'electricity' THANK YOU!
Don't waste my timeI just read some of the other complaints about the carpetYou take advantage of people in such a manner that is, to me, criminalTelling people that the carpet was brand new condition when they moved inOf course it was brand newNow the manner in which is was installed, complete hack job...and then you screw people over to justify a better install with new carpet and take a little of the top for yourself (what 20%?) [redacted] To those that read this and find themselves in a similar position -- document everything!!! secretly record every conversation you have with management, photograph every square inch prior to moving in, during your lease and after you move outPut in maintenance requests regularly to cover yourselfGet a signed copy of the MoCondition report and be meticulous when filling it outStart a paper trailAnd most importantly, take all your documentation to a respected attorney to see if you have a case worthy of litigationDon't concern yourself with the smaller charges, cleaning, etc..it's all arbitrary and very difficult to prove in court, but it can be done if your paper trail is where it should be
Again, this one is fairly extensive and I have a lot of photos and docs to share- if you will please post this as our response to Complaint- [redacted] Thank you for submitting your Complaint through the Revdex.com I have reviewed your file and the photos taken of your apartment I have attached photos showcasing the damages and condition of your apartment when it was turned over to Ardent Communities I will break down the charges below with a explanation for why we charged you.o CCOS Final Water Bill- $401.13- not paid directly to CCOS so Ardent paid your bill and now the monies are due to Ardent Communities This bill was not only the current amount due for the final bill, but the account was delinquent.o APL Final Electric- $(The final bill was $459.32, you paid $leaving $239.32, this account was delinquent prior to move out as well)o Paint C- $– per Addendum A Page that you initialed at Move In- does state that it is a unit that needs considerable prep work- an A that is no charge to the resident- is touchup paint only- we do account for up to nail holes as wear and tear- however the damage to the walls as documented in the photos- you can see that there were several issues that stemmed this charge.o Replaced Carpet- 80% charge- The carpet was new when you moved in- as you can see in the photos- there were red stains, black stains, very worn and dirty carpet throughout the carpets o Refrigerator Cleaning- reflected in the photos- the fridge was dirty and food items left behind.o Oven Cleaning- noted in the photos- the oven was dirty and required more in depth cleaning than a standard wipe out.o Parking Pass Not Returned- no parking passes were returned- the site staff documents exactly how many keys, parking passes etc that are returned o Drip Pans for the stove- as you can see in the photos- again standard wear and tear would require a light clean on the drip pans- however the ones that were in your unit were rusted and dirty from not being cleanI would like to point out that there were items not charged for that were damaged- hole in interior door, trash removal, face plates missing/off outlets/switches etc Notice was given in writing for your apartment, however it was given and signed by someone not on the lease- we have names on the lease and neither were the signed name on the notice given Verbal Notice to Vacate is not accepted per your lease agreement Several items in your complaint are not items that you have been charged foro Ice Cube Trayso Kitchen Tileo Filter Change (Free filters were available at the office, per your lease it is your responsibility to replace as needed)o Smoke Detector Batteries (Free batteries were available at the office, and per your lease it is your responsibility to replace as needed) I do hope that this explanation helps you understand why you were charged for the items in question The damages and condition of the apartment that was returned to us is far beyond wear and tear, therefore the amount due on your account is fair and valid Should you have any further questions please let us knowThank you-
Thank you for bringing your complaint forward I have reviewed your file and have found the following regarding your application- thankfully the onsite staff made notes that included dates and what was discussed with you- here is the timeline of communication-02/09/2015- toured 02/13/2015-applied with requested move in date of 3/4/2015- credit score under the required for $deposit, approved with month deposit 02/14/2015- ran $– let her know we needed paystubs, discharge papers and waiting on rental verification 02/16/2015- left message about paystubs and rental verification 02/17/2015- received lease buy out info that she received from BRG 02/17/2015- left message about month deposit – called back and spoke with – she said she would let us know 03/01/2015- spoke with- she said she would call us back on Wednesday 03/04/2015- did not hear from her so left message about getting her moved in ASAP Last note reads “left several messagresponse” She NEVER called us about application, move in so forfeited $depositThe property has not heard from you since March 1, We do have a minimum credit score to qualify for the $deposit Unfortunately you did not qualify, but were approved with a month deposit This is a very standard deposit in the rental community If you do or do not wish to move forward, all you have to do is let the onsite staff know When they did not hear back from you regarding your approval, they forfeited your $deposit as stated on our application packet I hope that this helps explain what happened, any further questions please let me know-Thank you- [redacted] Ardent Communities
Thank you for submitting your pictures and receipts We have also submitted pictures that illustrate the condition of your unit when you moved out Of the pictures you attached were taken in January- none of which show anything pertinent of the condition of your unit, all of them still have furniture and items on the walls and prior to anything being moved out of your home The picture from 2/9/showcasing the condition of the carpet only shows a very small area and in this picture that is primarily a person you cannot tell anything about the condition of the carpet The last photo of the exterior of building taken on 3/18/2014- you were not charged for a screen door, you were charged for a screen that was damaged This is why we take photos on the day we walk your home after you vacate so that we have documentation showing the items we are charging for I believe if you review the photos again that were taken on 2/13/you will be able to notice the specific items you were charged for I can assure you we are not charging for items that are not fair and valid Sincerely- Ardent Communities
Ms***-Thank you for bringing your complaint forward for review I have researched the timeline and have found that as soon as we knew the Owner of the Rental Property requested to terminate his contract with us, we notified Ms [redacted] as soon as possible Our management contract allows owners to end the agreement in certain situations The owner exercised this prior to a lease being executed between Ardent Communities and Ms***At signing of the Management Agreement he had removed his condo from the market and requested we rent and manage his condo.We realize this is an active market, so we notified Ms [redacted] as quickly as possible We regret and apologize for the timing of this issue and expedited your refund We have offered Ms [redacted] the original condo she was interested in at Kinsale Village
The pictures are of your unit, my staff onsite even verified as they walked the unit after Turnover did They had a move in scheduled on the unit, and were concerned that it would not be ready in time The Invoice I provided for the duct cleaning, is an Invoice- It is Invoice [redacted] - work was done on 2/18/ We do not pay on "estimates" or suggested work The work is verified to be complete and to our standards prior to the manager signing to pay the invoice I have presented all of the facts that I possibly can to explain the charges, again all of my attachments have been date stamped and accurate Not pictures from months before, ect For the number of years we have been in business and the number of residents we have on an annual basis in comparison to the number of complaints we receive about Move Out Costs are few and far between We always research pull all information from Turnover and the Property Manager I also contact the vendor to confirm what was done and what notes the technician put on the work order In almost every case Turnover does a great job at taking photos of what they deem as a resident charge for damage or neglect and make notes Unfortunately, it is often a mindset that no matter what extent of damage is done, that you should not have to pay to fix it That is why we provide you with Addendum A Pages 1-at move in as well as a chance to declare any damages at move in on the MoCondition Form I do agree that this feels like a waste of time, as I can only present the information I have and show pictures ect date stamped ect beyond that I am not sure what else I can do on this end Thanks- Ardent Communities
I was told they are to paint every apartment regardless after someone moving outI should not be charged for thatThe toilets and stove were not cleaned upon moving in eitherWe are being charged for things that were never done for us upon move in yet we are expected to pay for this for the next people moving inThe carpet was not new when we moved inIf so, I would like to see receipts for when the carpet was installedThere was nothing that was not wear and tear
This place is horrible! I am a single mother who works 7-mon-friI received a noise complaint, note I haven't even lived here for months, and I have NEVER had a complaint anywhere else, about a week agoIt stated I was heard at all hours of the night screaming, oh and there was trash infront of my apartmentI received this notice by a note on my garage doorHow unprofessionalI have called over times and left voicemails with the office, and guess what NO ONE has called me backIt sickens my to have to continue to pay my rent to a place like thisThe girls who live next door who filed the complaint just don't like me, and Im not sure why, they have confronted me about my dog, because he barked at the cable man! and they work 3rd shiftBOO HOOmaybe you should live a place with no pets! I am beyond furious and irate, And im doing whatever I can to make sure this place sees this! I will never recommend it to anyone!
Good Morning-I understand your situation and frustration, as these situations are the same for us as a company As stated in our original response, this is something that happens rarely in accordance to our policy This policy is very common in the industry, especially in the Columbus market Things happen that are out of peoples control, ie, loss of job, closing falling through on a home purchase, next apartment condo; etc not ready or falls through- there are many instances where someone needs to stay put even once they have put in their notice Sounds like your Daughter would have benefited from this policy as well if where she lived offered it The offer is still out there to avoid paying $per month to opt for the garden style apartment on a month to month basis until you find something that is suitable or a condo becomes available at Hartford Village I know it is moving twice and smaller than you need, however it would be a temporary solution for you to ease the financial side for you We do apologize and our Condo Staff notified you as soon as they found out
Ms***-I have attached just of the photos with circles to showcase the areas of damage The photos I attached to your original complaint each did showcase the reasons behind the charges You will notice in the photo attached of the corner of the window- there are almost holes in that location alone Some of the windows had larger screw/anchors in them- these do require additional prep work versus a touch up- again this information is noted on Addendum A Page regarding painting As you mentioned there was nail holes from pictures etc, as well as the vinyl lettering on the walls We do account for wear and tear when grading upon move out However upwards of 50+ nail/screw holes would not be considered wear and tear I also did attach a photo of the carpet pet stain as well- you will note on Addendum A Page for Carpet Cleaning- A Rating is clean and vacuumed, B Rating is Visibly Soiled in an area or room in the unit- as in high traffic areas, dirt at the edge of the floor or door area C Rating is carpet that is not clean- It is in need of additional maintenance, such as items listed- visible and obvious stains, no matter what size.I do apologize again for the wrong phone number being given when you called Albany Landings- we have had a discussion to ensure the onsite staff knows what phone number to give for Turnover Our Onsite Staff does not have any involvement with Turnover to ensure across the board our past residents are getting fair and valid treatment The onsite staff would not have access to photos, paperwork etc Once you move out the file comes to our Turnover Department to be processed, the onsite staff does not usually get many calls at all regarding Turnover
As requested, please find enclosed some pictures taken prior to move out and proof of bills for cleaning and some of the other expenses I incurred to prep the apartment a day prior to the hand over of keysThe apartment was returned in very good condition Thanks a lot and have a great day
Your rental office is not telling the truth, I gave the keys back on 2/and not 2/Attached is a copy of the check I gave on 2/(day I handed the keys) No one in my household is a smokerYour comment about the Odor is absolutely wrong Carpet replacement - I've nothing to say, the story on NBC4i (http://www.nbc4i.com/story/22797626/nbc4-investigates) tells the scam your company is running Please do not waste my time with chargesSend me the refund of the excess deposit and the overage I paid on 2/for the electricityThe rental office was not transparent in their dealing either, they simply denied to show the bill when demanded and instead tried to harass me and asked to give the check of the amount they calculatedMy Average bill is never that high for any month, they charged me $for days of usageTHIS IS JUST RIDICULOUS DO NOT WASTE MY TIME
Thanks [redacted] for sharing the pictures These pictures no where resemble the place I lived I think what is happening is they have mixed up pictures for some other unit with mineI know there were some other units being vacated at the same time
In addition to my response on yesterday, despite your mentioning of an attached Mutual Release, it was not attachedIf it is the same release received in the recent past, it is not necessary to resend The issue is the clause that states "now desire to settle all matters among them." The only matter that needs to be addressed as a result of your unlawful termination of a lease is the TERMINATION of the LEASE There are no other matters that led to the termination of the leaseFocus on the issues at hand: lease agreement, deposit, moving expenses, lease termination, additional moving expenses Those are the ONLY MATTERS that should be cited or considered in your mutual release proposal Your attorney could save himself and you all some time by ceasing with the clever act of including blanket phrases and clauses to protect your companyI am not out to get anyoneCompensate me for my expenses and we're doneAgain, I did not request reimbursement for loss wages, personal injury, or anything elseI will not engage in frivolous back and forth discussions with youA judge would laugh your proposal out of the courtroom and hold you liable for much more than $ I will not sign the drafted documentAn attorney did not draft your notice of illegal termination of leasePerhaps you should have consulted with him/her prior to sending it to me on June 3rd You can save time with any letter or proposed settlement at this point unless you're capable of focusing solely on the LEASE Your redundancy is unnecessaryYour continued actions speak for themselvesSimply compensate me the moving expensesNothing moreNothing less Regards, Lashanda Burden
I have repeat asked for us to move to a back an apartment that was open for months on our floorKate told us we can not break out lease( I am in customer service and if a customer told me they were unhappy I would do everything in my power to make things right !! If they can break there lease and or extend it so they can be happyRenee knew all of this previous manager and so did the other managersWe asked please move us to Amity More Lane by the pool with no cars around us maybe we should of never signed a another lease because you obviously do not care about my welfareI want a month to month lease or want us moved to another unit before our lease is up on June I am not going to call a number at am so a man and or police come knock at my door and make matters worse knowing that I am the one calling on people with noiseThat is unacceptableWhy would they have to come to my doorI had nothing in writing because Renee/ Chris knew all of this summer of No one told me to put anything in writing This is unacceptable
I have confirmed with the property that your exhaust fan has been replaced, and that all pending maintenance is taken care of Our Upper Management Team has addressed the other issues in your complaint and taken the necessary action needed This issues surrounding this should be ceased and not continue moving forward Maintenance and the Onsite Property Staff are one team working toward the same goal of providing excellent service to our residents Again, I appreciate you letting us know about your issue
1. They breached their contract and charged a higher monthly fee. We told them no, but they did it anyway. They simply charged this and since they had control of our bank account, they simply paid themselves this new amount with nothing we could do.
2. They breached their contract and adjusted the payment system for lease management. Again, we told them no, but they did it anyway. Again, they controlled our bank account.
3. I did end up calling our bank and they alerted us that they were not able to take any direction from me because Ardent opened the account. When I spoke with Ardent to get access to stop the kind of behavior they were doing, they would not oblige.
4. They bullied us, as mentioned in 1 and 2 for some examples, because they weren't going to be met with any consequences.
5. On their website, they mention, "If we don't prepare your financial reports accurately and deliver them on or before the 15th of each month, fire us immediately." They were constantly inconsistent here and was another reason they were let go.
6. On their website, they mention, "If we don't return your phone calls or emails within 2 hours, fire us immediately." They were constantly inconsistent here and was another reason they were let go.
7. So many times, when we needed work done, we looked for vendors ourselves as relying on them to do this. This task was their responsibility, per their contract, but they were so inefficient at this that it wasn't worth it to wait on them.
8. They assigned about 4 new managers to us in a 1 year time who were rather new, which isn't a large problem, but simply took some time to get a handle on things. Once they started to get more familiar with the process and our Association, they were gone and someone new would come on.
9. When the transition process came about, we wanted it done earlier to which they responded no. We fought for this, but once again, since they controlled our bank account, they simply charged us for it and did it. There were also missing documents, bill pay failures on their behalf and failure to forward over invoices even 10 months after the final split. This resulted in multiple late charges.
10. When I included them in an email to speak about their actions and our progress since their removal, I was met with a "Cease and Desist" letter to stop libel and defamation and to retract all of my statements of such within 10 days. That letter sparked this review.
A business that pushes to silence their customers for speaking about their experiences is one that deserves to be mentioned.
It took us a long time to decide to self-manage because it's a heavy task, but having control over our bank accounts, how we spend our money, saving more of it, and the ease of having tasks get completed, for the most part, much quicker, has been wonderful for us in the long run. We have more money than we've had in our account in years and that's not from raising dues or special assessing at all per Ardent's constant recommendations, especially during high inflationary times. They believed the answer was to spend more money instead of being more efficient with it. Any management company the prioritizes their well-being over the well-being of the association which they are hired to manage is, once again, one to be more than cautious about. And if the management company is not qualified enough to do know the difference, that again, is one to be more than cautious about.
I understand everyone has different experiences with different companies, people, situations, but for us, Ardent consistently failed to meet the demand of their contractual obligations and, furthermore, bullied us when we spoke up against this treatment. We are very happy to see them gone.
The entire apartment was cleanedI had also purchased brand new drip pans for the stoveThe individual who completed the walk thru inflated the bill, and made fraudulent claimsI want all of the fraudulent charges removed from the invoice
I've rented several places in Columbus and no where I'm charged this high 'move out' chargesMost places it was either $or under $ I've presented all the supporting documentation from my side and I hold firm to my statement that the charges you are billing me for are completely 'and inaccurate' I am DECLINING to make any payment to your company and instead demand your company to reimburse my $deposit and the 'extra' amount I was fraudulently forced to pay by your staff for 'electricity' THANK YOU!
Don't waste my timeI just read some of the other complaints about the carpetYou take advantage of people in such a manner that is, to me, criminalTelling people that the carpet was brand new condition when they moved inOf course it was brand newNow the manner in which is was installed, complete hack job...and then you screw people over to justify a better install with new carpet and take a little of the top for yourself (what 20%?) [redacted] To those that read this and find themselves in a similar position -- document everything!!! secretly record every conversation you have with management, photograph every square inch prior to moving in, during your lease and after you move outPut in maintenance requests regularly to cover yourselfGet a signed copy of the MoCondition report and be meticulous when filling it outStart a paper trailAnd most importantly, take all your documentation to a respected attorney to see if you have a case worthy of litigationDon't concern yourself with the smaller charges, cleaning, etc..it's all arbitrary and very difficult to prove in court, but it can be done if your paper trail is where it should be
Again, this one is fairly extensive and I have a lot of photos and docs to share- if you will please post this as our response to Complaint- [redacted] Thank you for submitting your Complaint through the Revdex.com I have reviewed your file and the photos taken of your apartment I have attached photos showcasing the damages and condition of your apartment when it was turned over to Ardent Communities I will break down the charges below with a explanation for why we charged you.o CCOS Final Water Bill- $401.13- not paid directly to CCOS so Ardent paid your bill and now the monies are due to Ardent Communities This bill was not only the current amount due for the final bill, but the account was delinquent.o APL Final Electric- $(The final bill was $459.32, you paid $leaving $239.32, this account was delinquent prior to move out as well)o Paint C- $– per Addendum A Page that you initialed at Move In- does state that it is a unit that needs considerable prep work- an A that is no charge to the resident- is touchup paint only- we do account for up to nail holes as wear and tear- however the damage to the walls as documented in the photos- you can see that there were several issues that stemmed this charge.o Replaced Carpet- 80% charge- The carpet was new when you moved in- as you can see in the photos- there were red stains, black stains, very worn and dirty carpet throughout the carpets o Refrigerator Cleaning- reflected in the photos- the fridge was dirty and food items left behind.o Oven Cleaning- noted in the photos- the oven was dirty and required more in depth cleaning than a standard wipe out.o Parking Pass Not Returned- no parking passes were returned- the site staff documents exactly how many keys, parking passes etc that are returned o Drip Pans for the stove- as you can see in the photos- again standard wear and tear would require a light clean on the drip pans- however the ones that were in your unit were rusted and dirty from not being cleanI would like to point out that there were items not charged for that were damaged- hole in interior door, trash removal, face plates missing/off outlets/switches etc Notice was given in writing for your apartment, however it was given and signed by someone not on the lease- we have names on the lease and neither were the signed name on the notice given Verbal Notice to Vacate is not accepted per your lease agreement Several items in your complaint are not items that you have been charged foro Ice Cube Trayso Kitchen Tileo Filter Change (Free filters were available at the office, per your lease it is your responsibility to replace as needed)o Smoke Detector Batteries (Free batteries were available at the office, and per your lease it is your responsibility to replace as needed) I do hope that this explanation helps you understand why you were charged for the items in question The damages and condition of the apartment that was returned to us is far beyond wear and tear, therefore the amount due on your account is fair and valid Should you have any further questions please let us knowThank you-
Thank you for bringing your complaint forward I have reviewed your file and have found the following regarding your application- thankfully the onsite staff made notes that included dates and what was discussed with you- here is the timeline of communication-02/09/2015- toured 02/13/2015-applied with requested move in date of 3/4/2015- credit score under the required for $deposit, approved with month deposit 02/14/2015- ran $– let her know we needed paystubs, discharge papers and waiting on rental verification 02/16/2015- left message about paystubs and rental verification 02/17/2015- received lease buy out info that she received from BRG 02/17/2015- left message about month deposit – called back and spoke with – she said she would let us know 03/01/2015- spoke with- she said she would call us back on Wednesday 03/04/2015- did not hear from her so left message about getting her moved in ASAP Last note reads “left several messagresponse” She NEVER called us about application, move in so forfeited $depositThe property has not heard from you since March 1, We do have a minimum credit score to qualify for the $deposit Unfortunately you did not qualify, but were approved with a month deposit This is a very standard deposit in the rental community If you do or do not wish to move forward, all you have to do is let the onsite staff know When they did not hear back from you regarding your approval, they forfeited your $deposit as stated on our application packet I hope that this helps explain what happened, any further questions please let me know-Thank you- [redacted] Ardent Communities
Thank you for submitting your pictures and receipts We have also submitted pictures that illustrate the condition of your unit when you moved out Of the pictures you attached were taken in January- none of which show anything pertinent of the condition of your unit, all of them still have furniture and items on the walls and prior to anything being moved out of your home The picture from 2/9/showcasing the condition of the carpet only shows a very small area and in this picture that is primarily a person you cannot tell anything about the condition of the carpet The last photo of the exterior of building taken on 3/18/2014- you were not charged for a screen door, you were charged for a screen that was damaged This is why we take photos on the day we walk your home after you vacate so that we have documentation showing the items we are charging for I believe if you review the photos again that were taken on 2/13/you will be able to notice the specific items you were charged for I can assure you we are not charging for items that are not fair and valid Sincerely- Ardent Communities
Ms***-Thank you for bringing your complaint forward for review I have researched the timeline and have found that as soon as we knew the Owner of the Rental Property requested to terminate his contract with us, we notified Ms [redacted] as soon as possible Our management contract allows owners to end the agreement in certain situations The owner exercised this prior to a lease being executed between Ardent Communities and Ms***At signing of the Management Agreement he had removed his condo from the market and requested we rent and manage his condo.We realize this is an active market, so we notified Ms [redacted] as quickly as possible We regret and apologize for the timing of this issue and expedited your refund We have offered Ms [redacted] the original condo she was interested in at Kinsale Village
The pictures are of your unit, my staff onsite even verified as they walked the unit after Turnover did They had a move in scheduled on the unit, and were concerned that it would not be ready in time The Invoice I provided for the duct cleaning, is an Invoice- It is Invoice [redacted] - work was done on 2/18/ We do not pay on "estimates" or suggested work The work is verified to be complete and to our standards prior to the manager signing to pay the invoice I have presented all of the facts that I possibly can to explain the charges, again all of my attachments have been date stamped and accurate Not pictures from months before, ect For the number of years we have been in business and the number of residents we have on an annual basis in comparison to the number of complaints we receive about Move Out Costs are few and far between We always research pull all information from Turnover and the Property Manager I also contact the vendor to confirm what was done and what notes the technician put on the work order In almost every case Turnover does a great job at taking photos of what they deem as a resident charge for damage or neglect and make notes Unfortunately, it is often a mindset that no matter what extent of damage is done, that you should not have to pay to fix it That is why we provide you with Addendum A Pages 1-at move in as well as a chance to declare any damages at move in on the MoCondition Form I do agree that this feels like a waste of time, as I can only present the information I have and show pictures ect date stamped ect beyond that I am not sure what else I can do on this end Thanks- Ardent Communities
I was told they are to paint every apartment regardless after someone moving outI should not be charged for thatThe toilets and stove were not cleaned upon moving in eitherWe are being charged for things that were never done for us upon move in yet we are expected to pay for this for the next people moving inThe carpet was not new when we moved inIf so, I would like to see receipts for when the carpet was installedThere was nothing that was not wear and tear
This place is horrible! I am a single mother who works 7-mon-friI received a noise complaint, note I haven't even lived here for months, and I have NEVER had a complaint anywhere else, about a week agoIt stated I was heard at all hours of the night screaming, oh and there was trash infront of my apartmentI received this notice by a note on my garage doorHow unprofessionalI have called over times and left voicemails with the office, and guess what NO ONE has called me backIt sickens my to have to continue to pay my rent to a place like thisThe girls who live next door who filed the complaint just don't like me, and Im not sure why, they have confronted me about my dog, because he barked at the cable man! and they work 3rd shiftBOO HOOmaybe you should live a place with no pets! I am beyond furious and irate, And im doing whatever I can to make sure this place sees this! I will never recommend it to anyone!
Ms [redacted] and Ardent Communities has come to a mutual agreement to resolve her complaint Sincerely-Jeffrey F
*Ardent Communities
Good Morning-I understand your situation and frustration, as these situations are the same for us as a company As stated in our original response, this is something that happens rarely in accordance to our policy This policy is very common in the industry, especially in the Columbus market Things happen that are out of peoples control, ie, loss of job, closing falling through on a home purchase, next apartment condo; etc not ready or falls through- there are many instances where someone needs to stay put even once they have put in their notice Sounds like your Daughter would have benefited from this policy as well if where she lived offered it The offer is still out there to avoid paying $per month to opt for the garden style apartment on a month to month basis until you find something that is suitable or a condo becomes available at Hartford Village I know it is moving twice and smaller than you need, however it would be a temporary solution for you to ease the financial side for you We do apologize and our Condo Staff notified you as soon as they found out
Ms***-I have attached just of the photos with circles to showcase the areas of damage The photos I attached to your original complaint each did showcase the reasons behind the charges You will notice in the photo attached of the corner of the window- there are almost holes in that location alone Some of the windows had larger screw/anchors in them- these do require additional prep work versus a touch up- again this information is noted on Addendum A Page regarding painting As you mentioned there was nail holes from pictures etc, as well as the vinyl lettering on the walls We do account for wear and tear when grading upon move out However upwards of 50+ nail/screw holes would not be considered wear and tear I also did attach a photo of the carpet pet stain as well- you will note on Addendum A Page for Carpet Cleaning- A Rating is clean and vacuumed, B Rating is Visibly Soiled in an area or room in the unit- as in high traffic areas, dirt at the edge of the floor or door area C Rating is carpet that is not clean- It is in need of additional maintenance, such as items listed- visible and obvious stains, no matter what size.I do apologize again for the wrong phone number being given when you called Albany Landings- we have had a discussion to ensure the onsite staff knows what phone number to give for Turnover Our Onsite Staff does not have any involvement with Turnover to ensure across the board our past residents are getting fair and valid treatment The onsite staff would not have access to photos, paperwork etc Once you move out the file comes to our Turnover Department to be processed, the onsite staff does not usually get many calls at all regarding Turnover
As requested, please find enclosed some pictures taken prior to move out and proof of bills for cleaning and some of the other expenses I incurred to prep the apartment a day prior to the hand over of keysThe apartment was returned in very good condition Thanks a lot and have a great day
Your rental office is not telling the truth, I gave the keys back on 2/and not 2/Attached is a copy of the check I gave on 2/(day I handed the keys) No one in my household is a smokerYour comment about the Odor is absolutely wrong Carpet replacement - I've nothing to say, the story on NBC4i (http://www.nbc4i.com/story/22797626/nbc4-investigates) tells the scam your company is running Please do not waste my time with chargesSend me the refund of the excess deposit and the overage I paid on 2/for the electricityThe rental office was not transparent in their dealing either, they simply denied to show the bill when demanded and instead tried to harass me and asked to give the check of the amount they calculatedMy Average bill is never that high for any month, they charged me $for days of usageTHIS IS JUST RIDICULOUS DO NOT WASTE MY TIME
Thanks [redacted] for sharing the pictures These pictures no where resemble the place I lived I think what is happening is they have mixed up pictures for some other unit with mineI know there were some other units being vacated at the same time
In addition to my response on yesterday, despite your mentioning of an attached Mutual Release, it was not attachedIf it is the same release received in the recent past, it is not necessary to resend The issue is the clause that states "now desire to settle all matters among them." The only matter that needs to be addressed as a result of your unlawful termination of a lease is the TERMINATION of the LEASE There are no other matters that led to the termination of the leaseFocus on the issues at hand: lease agreement, deposit, moving expenses, lease termination, additional moving expenses Those are the ONLY MATTERS that should be cited or considered in your mutual release proposal Your attorney could save himself and you all some time by ceasing with the clever act of including blanket phrases and clauses to protect your companyI am not out to get anyoneCompensate me for my expenses and we're doneAgain, I did not request reimbursement for loss wages, personal injury, or anything elseI will not engage in frivolous back and forth discussions with youA judge would laugh your proposal out of the courtroom and hold you liable for much more than $ I will not sign the drafted documentAn attorney did not draft your notice of illegal termination of leasePerhaps you should have consulted with him/her prior to sending it to me on June 3rd You can save time with any letter or proposed settlement at this point unless you're capable of focusing solely on the LEASE Your redundancy is unnecessaryYour continued actions speak for themselvesSimply compensate me the moving expensesNothing moreNothing less Regards, Lashanda Burden
I have repeat asked for us to move to a back an apartment that was open for months on our floorKate told us we can not break out lease( I am in customer service and if a customer told me they were unhappy I would do everything in my power to make things right !! If they can break there lease and or extend it so they can be happyRenee knew all of this previous manager and so did the other managersWe asked please move us to Amity More Lane by the pool with no cars around us maybe we should of never signed a another lease because you obviously do not care about my welfareI want a month to month lease or want us moved to another unit before our lease is up on June I am not going to call a number at am so a man and or police come knock at my door and make matters worse knowing that I am the one calling on people with noiseThat is unacceptableWhy would they have to come to my doorI had nothing in writing because Renee/ Chris knew all of this summer of No one told me to put anything in writing This is unacceptable
I have confirmed with the property that your exhaust fan has been replaced, and that all pending maintenance is taken care of Our Upper Management Team has addressed the other issues in your complaint and taken the necessary action needed This issues surrounding this should be ceased and not continue moving forward Maintenance and the Onsite Property Staff are one team working toward the same goal of providing excellent service to our residents Again, I appreciate you letting us know about your issue