Moved in to their Groveport location on October 8th, With being new to the area, my identity had to be established with the local utilities companyOn December 8th, or shortly after, I received my first utility bill showing a past due amount for the initial, and not full month of October, and the charges for NovemberOn December 21st, I received an email from Ardent stating the following Please contact your utility and make a payment A fine of $which has been added to your account and can be paid with next month’s rent paymentWhen I contacted the office, I was told that I was behind and would be receiving the fineAt the same time, my rent has been paid in advance, and much of January has already been paidI find it completely unprofessional, and borderline corrupt, that a business would add fines when no previous bill was receicedWhen contacting the utility company, and situation was explained, they communicated that they would contact ArdentNo response from Ardent
Ms***-I do apologize you do not agree with the charges Day Notice is at the END of your lease, you did not fulfill your lease term The rent amount through when it was released is your responsibilityThe carpet charge is 20%, the carpet was cleaned prior to your moving in, which was rushed due to your request to move in asap at the time There were stains on the carpet when you moved out, the carpet was not replaced and was disclosed prior to you moving in due to you having more animals than we allow in our units, our max is pets and you had We do not provide leaf removal, yard care or snow removal in our single family home rentals- only in our multi family communities- these items were not listed or agreed to in your Lease AgreementThe amount that has been charged to your ledger for the Rent from January to March is due to you not fulfilling the lease term due to personal reasons, prior to that these issues were not discussed with our staff The emails I attached in our original response reviewed that, including the email from you to Turnover stating the $payments and that you would not pay late etcHad you fulfilled your lease term, you would not have the rent charge We apologize that you do not feel you should have to pay any of the rent or carpet, again had the lease term been filled you would not have this amount due Thank you-Ardent Communities
Based upon a review of the pictures and further consideration, I believe, in good faith, that the move-out charge should be $ This is based on the Tenant Ledger charges sheet with the following deductions: Amount charged: $ Deduction for admin fee: $ Deduction for pet deposit*: $Deduction for overcharge on cleaning fee**: $ Deduction for overcharge on Painting***: $ Deduction for Legal Consultation Fee: $ Total due to Ardent Property Management: $ I believe this settlement is fair to all parties [redacted] *The pet deposit was to cover the damage by a pet, which is what is indicated in the wrifor carpet and sealing**According to the charts, for TTownhouse the charge for Cleaning was to be only $ [redacted] According to the charts, for TTownhouse the charge for Painting was to be only $
I wish I could say this place is as nice to stay at as it is to look at but I cantwe lived at the Residence at Central Park in GahannaWhile the apartments are nice to look at the paper thin wall are notWe had an issue with our downstairs neighbor for about a year playing her music so load that it would keep my girls up till all hours of the eveningI would come home some night and her music blasting so load and her patio door open while she is clearly passed out on the couchMade so many complaints to the office(and not just form us but other next to her) but still nothing was done to fix the problem we had to call the police at least a dozen timethe police finally told the office team to fix the issueWhen it finally came do or die time for the office to fix the problem their solution instead of kicking them out like they said they decided that it would be better and easier to move us to another aprt in the complexIn addition to moving we would have to sign a new lease and repay our deposit how does that make sense??????? which of course we said that is stupid and didn'tthankfully the lady didn't renew her lease and leftManagement will charge you bucks for every so called rule break they can find I couldn't even leave my bike on my balcony or have a towel hanging over itWe were told that at move out we would have to steam clean the aprt, repaint it, replace any broken blinds etcI expected to clean the place of course but when you openly tell me that I can get blinds at home depot for buck rather then them charge me a set what the hell is wrong with you or when you tell me that you replace the carpet in every aprt even if its clean why the hell do I need to clean itThen to top it off and see us off on our way out of the crap heap they say our rent check bounced and charge us even though our money was good and we get you a cashier check the same dayI also know that one building in our complex was done so poorly that the balcony was literally not even touching the outside of the aprt to the point it was deemed unsafe to go out on itand random potholes would pop up on the street like every other weekall in all nice inside the aprt, but paper thin walls, very poor management, consistent random pothole in the streets all over the property, and unsafe balconies I could never recommend these apartments for anyone
Thank you for bringing your complaint forward giving us a chance to review it for you The issue at hand is that you skipped out on your lease Your lease was months dated from 3/20/to 7/19/ You chose to move out on 3/1/ I have attached the lease paperwork that you signed on 3/20/ You are required per the lease to give a day notice, however you must still fulfill the lease term To break down the charges see below- $13.35- Garage Balance $37.18- Final CCOS Water Bill $190.21- Turn Costs in Excess of your $deposit $979.56- Rental Concession- this is all that you were given free up front, not on the rental concession attached *In the event that the aforesaid lease is not fulfilled, the resident agrees to reimburse Ardent Property Management, Inc in the amount of any and all incentives redeemed through the date of the notice $295.56- Rent $450.00- Collection Fee Less your deposit your balance is $ I understand your frustration, however you did not fulfill your lease term so the amounts due are fair and valid Sincerely- Ardent Communities
A day notice was provided to Ardent I have never agreed to make any payments to Ardent Prior to moving in, Ardent stated they would replace the carpet and they did notPrevious tenants had dogs and a catUrine odor was smelled everywhereThere cleaning staff even admitted to this to meThere should not be any carpet fee charge whatsoever Ardent stated they would clean up the massive mess (rotted wood stockpiles, bundle of hay, broken vases, rotted wood fencing on ground, massive weeds) in the yard prior to moving in and they did notI personally cleaned up the mess plus filled multiple holes in the yardAdded fence around back porch to prevent rodents from entering Ardent stated they would remove the ivy growing all over the entrance to the garageThey did notI removed the IVY Ardent stated they would removed the large amount of branches blocking the entrance from the back gate to alley and they did notI removed the large branches Ardent never removed leaves during the autumn season and never removed snow/ice during the winter season Ardent did not provide waste removalI had to take the initiative to request city to provide Ardent never gave regards to safety concernsNo railings on the inside stairsNo railings on the outside porch steps which is against code My out of pocket fees and free labor to clean up the property was due to creating a healthy living environment for my pets and IArdent gave no regards to this concern and repeated this when the AC unit failed during extreme warm weatherIt took almost one week to repair and Ardent only provided one unit not two for a story homeI had to buy a second unitTemps inside the house exceeded degrees during this tenure My out of pocket fees and free labor to clean up the property greatly enhanced the value of the property which exceeds the amount Ardent is requesting
Thank you for bringing your complaint to our attention Parking is on a first come first serve basis per your Lease Agreement At this time your complaint is the only one that we have had regarding parking We do offer garages if you want assigned parking, they are an additional fee, however they are available to those that want a guaranteed parking spot every day As far as the Resident Services Coordinator or "superintendent" that you are referring to, they are under direct management of the Property Manager and I have met with them and ensured that they know any of this behavior is completely out of the question Actually she was at a loss, since prior to accepting the position you were all friendly with each other Our Resident Services Coordinators are asked/compensated to enforce the Policies and Procedures that are in place for the community Those include- parking, noise, after hours emergency maintenance, dog waste, cigarette butts, ect The position is not easy, as enforcing any policy is not fun, however we must as a Property Management Company Not only is parking in front of garages an inconvenience to the person paying for that garage, but is a fire hazard as well as it makes it difficult to maneuver through the parking lot Unfortunately the Property Manager and Resident Services Coordinator are doing their job and keeping the community in order [redacted] has been a Property Manager with Ardent Communities for several years and does a great job She does believe in following policy which is what makes her a great manager I do understand you are frustrated and do not agree with the policy, however in Property Management we must follow Federal Fair Housing Laws, in which we must treat every resident the same, with that said if we allowed you to park anywhere you want to, we would have to let every resident do the same I hope that you can find solution in this, I do understand you intend on putting in a notice to vacate at the end of your lease You may turn in your day notice to the office anytime Thank you- Ardent Communities
Mr [redacted] 's synopsis of the situation is not correct I did not originally want the Kinsail property I wanted to be at the property I was promised by paying a security depositHowever, at this time I would love to have the Kinsail property because I don't have a place to live I asked Ardent properties to lease me the Kinsail property for the price of the condo I was promised and they refused Mr [redacted] is either being dishonest or he has not talked to his regional manager I have reached out to Mr [redacted] by phone and I have not heard from him
Thank u for the response but I am unwilling to accept that being that it took you three weeks after my request to send a renewal and it was two weeks prior of us going month to monthYou are rejecting payment and I will proceed furtherThank uSomeone will be in touch
We received your Better Business Complaint, I have spoken with [redacted] and gathered all the information and communication she has had with you see attached We did receive your Day Notice June 3, Since your Lease Agreement does not expire until 10/31/2014, the agent working forwarded your notice to ***- Regional Manager of Administration As soon as [redacted] received it she called the phone number on file and that she used in the past to communicate with you 614-270-3176, which said it was no longer in service Please also note that the phone number you put on your Revdex.com Claim is different than that in our system and on your application At 5:19pm on 6/3/2014, she emailed you (see attached), as of 3:24pm 6/4/there has been no response to her email I also attached email communication between [redacted] and yourself from February up to current day She also met with you at the Leasing Office to address issues and invited you to let her know of any future issues, in which you had done in some instances, again see the emails attached The issues you have brought forward have been taken care of or addressed as your complaints came in To address your specific issues listed in your Complaint- To clarify, The Traditions at Worthington Woods which Ardent Communities does manage, is included in the Condo Association managed by Associa Real Property Management, Inc They secure contracts and services for the grounds which include but not limited to- landscaping, snow removal, trash removal, parking lot repairs, clubhouse and amenity maintenance and ensuring that all of the condo and apartment owners are following the Community Policies Ardent does work closely with Associa RPM to ensure that our residents are taken care of, and in many instances we try to remedy the situation ourselves Address Change from to [redacted] Drive- You applied on 10/23/was filled out by yourself and signed that included at the top with [redacted] - not scratched out, white out, nothing States price, deposit ect Also, your $deposit was deposited that day with the address of [redacted] The resident you are referring to toured the community and applied on 11/2/several days after you moved in I do have the applications that I can attach, however did not with this response as they have your Social Security Number ect on them I am more than happy to email them directly to the Columbus Revdex.com and copy you if you would like Trash Pick-up- Service is provided by Rumpke, a completely separate company from Ardent Communities When you addressed this in the past, we have addressed it with Rumpke We have requested several times that Rumpke adjust the pick up time, as you stated they did change but then went back to early again We are not on site at that time, so we would not be aware of exactly what time they pick up the trash We communicated with Rumpke several times, even stating that the Worthington City Ordinance prohibits them from picking up that early, their Ordinance states 7am-7pmUnfortunately, all we can do is continue to communicate with Rumpke as well as Associa RPM and the Board to ensure they change their pick up time Every time you have notified either the onsite staff or [redacted] (Regional Manner) regarding the timing of the trash piwe have immediately taken action to make the situation better No one else has complained about the time of pick up [redacted] asked you when you met with her face to face at the Leasing Office back in February that you notify her directly if it becomes an issue again There has been no communication since March 7, regarding the trash pick up Landscaping- We were all over Associa when the grass was not being cut the onsite staff communicated to them and then [redacted] actually stepped in as well They got out there and took care of it, and we have not had any complaints since I agree that the timeline from April 28th when the complaints came into the Leasing Office to May 8th the day the grass was cut is too long, however we communicated through Associa pressing to get this rectified Mailboxes- Our first move ins at the property were in October, being Brand New! We install the mailbox kiosk and then the United States Postal Service has to come out and assign the boxes and they then provide us with the keys for each mailbox with a log of what box goes to what home This process is started very early in our building process Depending on which Post Office is assigned to the Community, depends on how quickly they get it done We do apologize however for the inconvenience, some locations will allow the Mail Carrier to deliver all of the mail to the Leasing Office, however this specific Brand would not Snow Removal- I attached Page of the Association Guidelines that goes over Snow Removal Again, Associa holds the contract with the Snow Removal Company The snow during the event you are referring to, was more drastic that normal The parking lot was plowed but it was not in the timeframe that I am sure you wanted, or that we would expect Snow Removal Companies all over Columbus were behind due to the amount of snow Even the City of Columbus had several announcements that they would not be getting to side streets or residential neighborhoods for several days until they got the main roads clear Per the Association Guidelines, they do remove snow from the streets as well as the walks when it reaches inches Ardent Communities does secure Snow Removal Contracts for the sites that are not overlayed with an Association, which includes streets and sidewalks as well at 2.5" of accumulation The shovels and salt are at the clubhouse for those residents that wish to do their own sidewalks or if they need to leave home before the snow is removed Ardent Communities including the onsite staff and [redacted] (Regional Manager) have addressed all of the issues you listed in a timely manner We would love nothing more than to be able to control the actions of all of our vendors, associations ect, unfortunately we cannot I have also attached a copy of your lease and Addendum A Page to show dates and information pertinent to your Lease Agreement We strive to provide an excellent living experience for all of our residents We have over residents in the Columbus Market and have built over 40,apartments, we receive positive feedback almost daily regarding our communities, staff, living experience ect Our Corporate Office handles phone calls, emails daily and handles them with care It is important to us to follow up We did receive your letter June 3, 2014, that you will be moving out June 30, If you chose to take that course of action, it would be considered a Skip on your Lease Agreement We have chosen to respond through the Revdex.com at this point, feel free either to communicate via email, phone or through the Revdex.com Sincerely- Ardent Communities
I have repeat asked for us to move to a back an apartment that was open for months on our floorKate told us we can not break out lease( I am in customer service and if a customer told me they were unhappy I would do everything in my power to make things right !! If they can break there lease and or extend it so they can be happyRenee knew all of this previous manager and so did the other managersWe asked please move us to [redacted] Lane by the pool with no cars around us maybe we should of never signed a another lease because you obviously do not care about my welfareI want a month to month lease or want us moved to another unit before our lease is up on June I am not going to call a number at am so a man and or police come knock at my door and make matters worse knowing that I am the one calling on people with noiseThat is unacceptableWhy would they have to come to my doorI had nothing in writing because Renee/ Chris knew all of this summer of No one told me to put anything in writing This is unacceptable
What happened to the portion of the fact that I am being accused of the bleaching of the carpet and I submitted my form reflecting this was present during movein I will not pay for damages that I did not do I have submitted documentation stating this was present upon my moving in I had a deposit that I paid and this needs to be subtracted from this amount This company is dishonest I want the names of the staff in the leasing office I am coming back to Ohio soon and will be discussing this with my attorney
Both my wife and I have tried to contact [redacted] after said date March 7, My wife called and left several voicemails for [redacted] in April, we stopped complaining to the apartment office once I had the face to face with [redacted] and tried to communicate with [redacted] directly, this didn't work any better than the apartment manager [redacted] also stated as soon as she received this Revdex.com complaint (we had no other way of making her communicate with us) that she emailed myself and tried callingI have yet to recieve an email from her or anyone at Ardent Property ManagementAs far as the phone, yes I have a new company phone, however my wife's phone number is also on the lease, as is she and [redacted] has never called or left any messagesWe both have tried to call her to the number she gave us for months without any return correspondence As for the Worthington oridinance we will video tape every morning if we have to, as we have complained many times before they are emptied and banged around before 6amThis includes the dumpsters right outside our back door as well as the one next to our exterior wallYou think if you don't answer people's complaints that eventually they will stop complainingYou have never resolved any of our complaints about the noiseIt effects our every day life when you are so rudely woken up every day anywhere between 4:and 6:am, they shake and bang the dumpsters so loudly it shakes the wall which our bed is againstWe have had one overnight guest who couldn't believe how loud the noise is from the dumpsters and the continuous noise all day long from the trucks, fork lifts etc coming and going, beeping etc right at our back door.Not even earplugs that we wear every night is enough to drown out the noiseWe have never lived in a property poorly managed as these are The lease that we signed when we left here was for [redacted] Drive which is not the unit we were given when we came to move in with our moving truck and movers [redacted] redid the paperwork and had us sign it after we moved in as we were not given a choice of what unit we were put in, saying that unit wasn't available, in reality it was As far as your pairing with the condo association, that shouldn't effect us but has greatlyYou don't work closely with them otherwise you would know the grass is taller than our dog, there was no snow removal, shoveling, or saltingand this attached picture is our daily view from our dinning room table This is unacceptable and we were told the property was new and to give you patience which is all we did for months, nothing has changed, no issues have been resolved, nor has there been any return correspondence from [redacted] ***, these being the reasons we are vacating our lease
Ms [redacted] -Thank you for bringing your concern to our attention I have spoken to the Onsite Staff at Fieldstone Trace including reviewing all communication to and from you, but I have also reviewed all information with our Accounting Department Our Online Payment System has been operational for several years now with very few errors other than data entry errors when entering your Bank Routing Number and or Account Number Unfortunately due to obvious security reasons, we can only see the last digits of the Account Number on our end With that being said, I was able to find that the routing number was entered correctly and the last of your account number do show the same as what you stated is correct That leads me to the point that the only other option is one or more of the first digits of the account number must have been entered incorrectly With the transaction being an ACH- the payment system does state that the payment was approved- meaning information was entered completely- an ACH does not process immediately as a Credit Card does- so as long as the correct number of digits for the routing and account number are entered- it will submit and approve the payment for processing From there it is up to your bank to successfully process the payment In this case Huntington denied the payment as "NO ACCOUNT FOUND" We are charged a Bank Fee for submitting the payment that could not be successfully processed- same as a returned check for Insufficient Funds, hence why that fee was added to your ledger The last digits that the onsite staff stated were entered were the last of the confirmation number from our payment system My best suggestion for you is to contact Huntington and see if they can provide any information regarding the transaction- unfortunately without it being tied to your account, they may be at the same point where they cannot find the whole account number entered either I always recommend to residents and folks in general to proof their Account Number or times just to ensure it is correct before hitting submit, it is easy to transpose numbers when entering especially if entering from a cell phone or small device I do apologize for the frustration on this, I do want to mention for future to be sure to stop by the office with important information especially your Bank Account Number or Credit/Debit Card Numbers - versus sending via Social Media- to avoid that information being out there on the internet You can also email directly to [email protected] Sincerely-Jeffrey F*Ardent Communities
Thank you for voicing your complaint, I have reviewed and attached the following documents that state days notice: The Agreement as well as Addendum A Pages 1-were signed by both parties- Page of the Lease Agreement Paragraph 13- Move-Out Notice states that you must give at least a day notice to vacate Addendum A Page 4, Number 1- also states that you are required to give a day notice Our Property Manager also sent you a Renewal Offer on May 15, 2015- you will also notice that near the bottom **If you are considering a move your lease agreement requires a day written notice signed by all lease holders I have attached all of the above documentation for your review The part of your complaint regarding safety, crime etc- as you know crime happens everywhere, any day of the week Criminals do not care Unfortunately, any property owner, manager, etc cannot feasibly let everyone out of their lease every time a crime occurs There are many resources in the local area to do crime research on a specific area, before you chose where to live Everyone that rents from Ardent Communities as their home- must been our requirements including a background check Your day notice puts you responsible for rent through September 7th Today is August, 10, and our Property Manager stated that you are still occupying the home If you wish to move out early, you may do so however you will still be responsible for the rent through September 7, 2015.Please let me know if you have further questions-
First of all it doesn't seem you keep track of verbal communications After moving out and receiving the final statement we called several times and asked for pictures of damages and a more detailed description of the problem areas and we were told that we could not be provided them Seems as though nobody at Albany Landings is on the same page and if I am able to be provided pictures now I don't understand why I was not able to be provided them after move out After reviewing the pictures I do see nail holes but all look very minuscule The picture of the shower looks pretty clean to me and I am not seeing ANY discoloration in the carpet Nothing I am seeing constitutes over $of charges I think we can all agree that is excessive This is part of the reason we asked to have a walk through at the end of our lease and were told that we could not be present when the apartment was being reviewed The turnover department called me back and I paid my balance AFTER I reported to the Revdex.com It's a shame that the only way to get a response from the company is to report to the Revdex.com but I'm willing to do that and the public should know the run around and unprofessional nature of Albany Landings.Yes, I did get my paper with the number to call for payment but when you are at work and don't have the paper with you, you expect that the company you are paying can point you in the right direction without giving you the run around
Thank you for bringing your concerns to our attention, I have taken time to pull reports, look at notes and make a timeline of events.To address your concerns:- Written Notice- please see the attached Lease Agreement that you signed on 7/1/2014- Page 2:Terms and Conditions: #Move Out Notice- this paragraph addresses the required days written notice requiredIf you are past the lease expiration and have not renewed you are considered Month To Month, which then only requires a Day Written Notice.- The most recent Maintenance Ticket- 5/11/2015- regarding the mildew smell from the a/c- the technician- cleaned out the a/c coil, cleaned out the furnace, replaced the filter and checked the freon and functionality Previous to this request, the most recent was 10/24/for the water heater that was replaced- water extraction and drying took place following standard protocol Our Maintenance tech at Sawmill Ravine has over years with the company, and does a great job and has years of experience dealing with apartment maintenance Again, I have reviewed all maintenance tickets dating back to November 2012, the majority are related to the a/c, hot water and upstairs sink Each ticket requested was entered and completed in a timely manner and follow up tickets put in by the Property Manager on the ones that required follow up In any community you chose, a/c, hot water, furnace etc are common items that over the years cause issues.I do apologize if you feel we have not taken care of something in a timely manner Looking at the gaps between tickets, if the issue was still present, in the future let the Manager know so that we can address your concern quickly We do appreciate your business over the past years, and wish you the best moving forward The Leasing Office has been notified that that the notice you turned in July should be a day notice per your lease agreement If you have any maintenance issues that need to be dealt with in the mean time please let the Leasing Office or myself know and we can get them taken care of immediately Sincerely- [redacted] Ardent Communities
The rent was paid in full through March 31, 2014, however per your written notice and per your lease you were responsible through April, 5, Do you have something in writing from the Leasing Office stating that you did not have to pay the final days? Your rent was the same price the entire stay at Sawmill Crossing, so the extra days would not have been included in that amount Unfortunately, we cannot just waive the days rent, as it was in writing from you Thanks- Ardent Communities
Moved in to their Groveport location on October 8th, With being new to the area, my identity had to be established with the local utilities companyOn December 8th, or shortly after, I received my first utility bill showing a past due amount for the initial, and not full month of October, and the charges for NovemberOn December 21st, I received an email from Ardent stating the following Please contact your utility and make a payment A fine of $which has been added to your account and can be paid with next month’s rent paymentWhen I contacted the office, I was told that I was behind and would be receiving the fineAt the same time, my rent has been paid in advance, and much of January has already been paidI find it completely unprofessional, and borderline corrupt, that a business would add fines when no previous bill was receicedWhen contacting the utility company, and situation was explained, they communicated that they would contact ArdentNo response from Ardent
Ms***-I do apologize you do not agree with the charges Day Notice is at the END of your lease, you did not fulfill your lease term The rent amount through when it was released is your responsibilityThe carpet charge is 20%, the carpet was cleaned prior to your moving in, which was rushed due to your request to move in asap at the time There were stains on the carpet when you moved out, the carpet was not replaced and was disclosed prior to you moving in due to you having more animals than we allow in our units, our max is pets and you had We do not provide leaf removal, yard care or snow removal in our single family home rentals- only in our multi family communities- these items were not listed or agreed to in your Lease AgreementThe amount that has been charged to your ledger for the Rent from January to March is due to you not fulfilling the lease term due to personal reasons, prior to that these issues were not discussed with our staff The emails I attached in our original response reviewed that, including the email from you to Turnover stating the $payments and that you would not pay late etcHad you fulfilled your lease term, you would not have the rent charge We apologize that you do not feel you should have to pay any of the rent or carpet, again had the lease term been filled you would not have this amount due Thank you-Ardent Communities
Based upon a review of the pictures and further consideration, I believe, in good faith, that the move-out charge should be $ This is based on the Tenant Ledger charges sheet with the following deductions: Amount charged: $ Deduction for admin fee: $ Deduction for pet deposit*: $Deduction for overcharge on cleaning fee**: $ Deduction for overcharge on Painting***: $ Deduction for Legal Consultation Fee: $ Total due to Ardent Property Management: $ I believe this settlement is fair to all parties [redacted] *The pet deposit was to cover the damage by a pet, which is what is indicated in the wrifor carpet and sealing**According to the charts, for TTownhouse the charge for Cleaning was to be only $ [redacted] According to the charts, for TTownhouse the charge for Painting was to be only $
I wish I could say this place is as nice to stay at as it is to look at but I cantwe lived at the Residence at Central Park in GahannaWhile the apartments are nice to look at the paper thin wall are notWe had an issue with our downstairs neighbor for about a year playing her music so load that it would keep my girls up till all hours of the eveningI would come home some night and her music blasting so load and her patio door open while she is clearly passed out on the couchMade so many complaints to the office(and not just form us but other next to her) but still nothing was done to fix the problem we had to call the police at least a dozen timethe police finally told the office team to fix the issueWhen it finally came do or die time for the office to fix the problem their solution instead of kicking them out like they said they decided that it would be better and easier to move us to another aprt in the complexIn addition to moving we would have to sign a new lease and repay our deposit how does that make sense??????? which of course we said that is stupid and didn'tthankfully the lady didn't renew her lease and leftManagement will charge you bucks for every so called rule break they can find I couldn't even leave my bike on my balcony or have a towel hanging over itWe were told that at move out we would have to steam clean the aprt, repaint it, replace any broken blinds etcI expected to clean the place of course but when you openly tell me that I can get blinds at home depot for buck rather then them charge me a set what the hell is wrong with you or when you tell me that you replace the carpet in every aprt even if its clean why the hell do I need to clean itThen to top it off and see us off on our way out of the crap heap they say our rent check bounced and charge us even though our money was good and we get you a cashier check the same dayI also know that one building in our complex was done so poorly that the balcony was literally not even touching the outside of the aprt to the point it was deemed unsafe to go out on itand random potholes would pop up on the street like every other weekall in all nice inside the aprt, but paper thin walls, very poor management, consistent random pothole in the streets all over the property, and unsafe balconies I could never recommend these apartments for anyone
Thank you for bringing your complaint forward giving us a chance to review it for you The issue at hand is that you skipped out on your lease Your lease was months dated from 3/20/to 7/19/ You chose to move out on 3/1/ I have attached the lease paperwork that you signed on 3/20/ You are required per the lease to give a day notice, however you must still fulfill the lease term To break down the charges see below- $13.35- Garage Balance $37.18- Final CCOS Water Bill $190.21- Turn Costs in Excess of your $deposit $979.56- Rental Concession- this is all that you were given free up front, not on the rental concession attached *In the event that the aforesaid lease is not fulfilled, the resident agrees to reimburse Ardent Property Management, Inc in the amount of any and all incentives redeemed through the date of the notice $295.56- Rent $450.00- Collection Fee Less your deposit your balance is $ I understand your frustration, however you did not fulfill your lease term so the amounts due are fair and valid Sincerely- Ardent Communities
A day notice was provided to Ardent I have never agreed to make any payments to Ardent Prior to moving in, Ardent stated they would replace the carpet and they did notPrevious tenants had dogs and a catUrine odor was smelled everywhereThere cleaning staff even admitted to this to meThere should not be any carpet fee charge whatsoever Ardent stated they would clean up the massive mess (rotted wood stockpiles, bundle of hay, broken vases, rotted wood fencing on ground, massive weeds) in the yard prior to moving in and they did notI personally cleaned up the mess plus filled multiple holes in the yardAdded fence around back porch to prevent rodents from entering Ardent stated they would remove the ivy growing all over the entrance to the garageThey did notI removed the IVY Ardent stated they would removed the large amount of branches blocking the entrance from the back gate to alley and they did notI removed the large branches Ardent never removed leaves during the autumn season and never removed snow/ice during the winter season Ardent did not provide waste removalI had to take the initiative to request city to provide Ardent never gave regards to safety concernsNo railings on the inside stairsNo railings on the outside porch steps which is against code My out of pocket fees and free labor to clean up the property was due to creating a healthy living environment for my pets and IArdent gave no regards to this concern and repeated this when the AC unit failed during extreme warm weatherIt took almost one week to repair and Ardent only provided one unit not two for a story homeI had to buy a second unitTemps inside the house exceeded degrees during this tenure My out of pocket fees and free labor to clean up the property greatly enhanced the value of the property which exceeds the amount Ardent is requesting
Thank you for bringing your complaint to our attention Parking is on a first come first serve basis per your Lease Agreement At this time your complaint is the only one that we have had regarding parking We do offer garages if you want assigned parking, they are an additional fee, however they are available to those that want a guaranteed parking spot every day As far as the Resident Services Coordinator or "superintendent" that you are referring to, they are under direct management of the Property Manager and I have met with them and ensured that they know any of this behavior is completely out of the question Actually she was at a loss, since prior to accepting the position you were all friendly with each other Our Resident Services Coordinators are asked/compensated to enforce the Policies and Procedures that are in place for the community Those include- parking, noise, after hours emergency maintenance, dog waste, cigarette butts, ect The position is not easy, as enforcing any policy is not fun, however we must as a Property Management Company Not only is parking in front of garages an inconvenience to the person paying for that garage, but is a fire hazard as well as it makes it difficult to maneuver through the parking lot Unfortunately the Property Manager and Resident Services Coordinator are doing their job and keeping the community in order [redacted] has been a Property Manager with Ardent Communities for several years and does a great job She does believe in following policy which is what makes her a great manager I do understand you are frustrated and do not agree with the policy, however in Property Management we must follow Federal Fair Housing Laws, in which we must treat every resident the same, with that said if we allowed you to park anywhere you want to, we would have to let every resident do the same I hope that you can find solution in this, I do understand you intend on putting in a notice to vacate at the end of your lease You may turn in your day notice to the office anytime Thank you- Ardent Communities
Mr [redacted] 's synopsis of the situation is not correct I did not originally want the Kinsail property I wanted to be at the property I was promised by paying a security depositHowever, at this time I would love to have the Kinsail property because I don't have a place to live I asked Ardent properties to lease me the Kinsail property for the price of the condo I was promised and they refused Mr [redacted] is either being dishonest or he has not talked to his regional manager I have reached out to Mr [redacted] by phone and I have not heard from him
Thank u for the response but I am unwilling to accept that being that it took you three weeks after my request to send a renewal and it was two weeks prior of us going month to monthYou are rejecting payment and I will proceed furtherThank uSomeone will be in touch
We received your Better Business Complaint, I have spoken with [redacted] and gathered all the information and communication she has had with you see attached We did receive your Day Notice June 3, Since your Lease Agreement does not expire until 10/31/2014, the agent working forwarded your notice to ***- Regional Manager of Administration As soon as [redacted] received it she called the phone number on file and that she used in the past to communicate with you 614-270-3176, which said it was no longer in service Please also note that the phone number you put on your Revdex.com Claim is different than that in our system and on your application At 5:19pm on 6/3/2014, she emailed you (see attached), as of 3:24pm 6/4/there has been no response to her email I also attached email communication between [redacted] and yourself from February up to current day She also met with you at the Leasing Office to address issues and invited you to let her know of any future issues, in which you had done in some instances, again see the emails attached The issues you have brought forward have been taken care of or addressed as your complaints came in To address your specific issues listed in your Complaint- To clarify, The Traditions at Worthington Woods which Ardent Communities does manage, is included in the Condo Association managed by Associa Real Property Management, Inc They secure contracts and services for the grounds which include but not limited to- landscaping, snow removal, trash removal, parking lot repairs, clubhouse and amenity maintenance and ensuring that all of the condo and apartment owners are following the Community Policies Ardent does work closely with Associa RPM to ensure that our residents are taken care of, and in many instances we try to remedy the situation ourselves Address Change from to [redacted] Drive- You applied on 10/23/was filled out by yourself and signed that included at the top with [redacted] - not scratched out, white out, nothing States price, deposit ect Also, your $deposit was deposited that day with the address of [redacted] The resident you are referring to toured the community and applied on 11/2/several days after you moved in I do have the applications that I can attach, however did not with this response as they have your Social Security Number ect on them I am more than happy to email them directly to the Columbus Revdex.com and copy you if you would like Trash Pick-up- Service is provided by Rumpke, a completely separate company from Ardent Communities When you addressed this in the past, we have addressed it with Rumpke We have requested several times that Rumpke adjust the pick up time, as you stated they did change but then went back to early again We are not on site at that time, so we would not be aware of exactly what time they pick up the trash We communicated with Rumpke several times, even stating that the Worthington City Ordinance prohibits them from picking up that early, their Ordinance states 7am-7pmUnfortunately, all we can do is continue to communicate with Rumpke as well as Associa RPM and the Board to ensure they change their pick up time Every time you have notified either the onsite staff or [redacted] (Regional Manner) regarding the timing of the trash piwe have immediately taken action to make the situation better No one else has complained about the time of pick up [redacted] asked you when you met with her face to face at the Leasing Office back in February that you notify her directly if it becomes an issue again There has been no communication since March 7, regarding the trash pick up Landscaping- We were all over Associa when the grass was not being cut the onsite staff communicated to them and then [redacted] actually stepped in as well They got out there and took care of it, and we have not had any complaints since I agree that the timeline from April 28th when the complaints came into the Leasing Office to May 8th the day the grass was cut is too long, however we communicated through Associa pressing to get this rectified Mailboxes- Our first move ins at the property were in October, being Brand New! We install the mailbox kiosk and then the United States Postal Service has to come out and assign the boxes and they then provide us with the keys for each mailbox with a log of what box goes to what home This process is started very early in our building process Depending on which Post Office is assigned to the Community, depends on how quickly they get it done We do apologize however for the inconvenience, some locations will allow the Mail Carrier to deliver all of the mail to the Leasing Office, however this specific Brand would not Snow Removal- I attached Page of the Association Guidelines that goes over Snow Removal Again, Associa holds the contract with the Snow Removal Company The snow during the event you are referring to, was more drastic that normal The parking lot was plowed but it was not in the timeframe that I am sure you wanted, or that we would expect Snow Removal Companies all over Columbus were behind due to the amount of snow Even the City of Columbus had several announcements that they would not be getting to side streets or residential neighborhoods for several days until they got the main roads clear Per the Association Guidelines, they do remove snow from the streets as well as the walks when it reaches inches Ardent Communities does secure Snow Removal Contracts for the sites that are not overlayed with an Association, which includes streets and sidewalks as well at 2.5" of accumulation The shovels and salt are at the clubhouse for those residents that wish to do their own sidewalks or if they need to leave home before the snow is removed Ardent Communities including the onsite staff and [redacted] (Regional Manager) have addressed all of the issues you listed in a timely manner We would love nothing more than to be able to control the actions of all of our vendors, associations ect, unfortunately we cannot I have also attached a copy of your lease and Addendum A Page to show dates and information pertinent to your Lease Agreement We strive to provide an excellent living experience for all of our residents We have over residents in the Columbus Market and have built over 40,apartments, we receive positive feedback almost daily regarding our communities, staff, living experience ect Our Corporate Office handles phone calls, emails daily and handles them with care It is important to us to follow up We did receive your letter June 3, 2014, that you will be moving out June 30, If you chose to take that course of action, it would be considered a Skip on your Lease Agreement We have chosen to respond through the Revdex.com at this point, feel free either to communicate via email, phone or through the Revdex.com Sincerely- Ardent Communities
Just to confirm your information- was the lease in solely your name under [redacted] and address of [redacted] ***?Thank you-
I have repeat asked for us to move to a back an apartment that was open for months on our floorKate told us we can not break out lease( I am in customer service and if a customer told me they were unhappy I would do everything in my power to make things right !! If they can break there lease and or extend it so they can be happyRenee knew all of this previous manager and so did the other managersWe asked please move us to [redacted] Lane by the pool with no cars around us maybe we should of never signed a another lease because you obviously do not care about my welfareI want a month to month lease or want us moved to another unit before our lease is up on June I am not going to call a number at am so a man and or police come knock at my door and make matters worse knowing that I am the one calling on people with noiseThat is unacceptableWhy would they have to come to my doorI had nothing in writing because Renee/ Chris knew all of this summer of No one told me to put anything in writing This is unacceptable
What happened to the portion of the fact that I am being accused of the bleaching of the carpet and I submitted my form reflecting this was present during movein I will not pay for damages that I did not do I have submitted documentation stating this was present upon my moving in I had a deposit that I paid and this needs to be subtracted from this amount This company is dishonest I want the names of the staff in the leasing office I am coming back to Ohio soon and will be discussing this with my attorney
Both my wife and I have tried to contact [redacted] after said date March 7, My wife called and left several voicemails for [redacted] in April, we stopped complaining to the apartment office once I had the face to face with [redacted] and tried to communicate with [redacted] directly, this didn't work any better than the apartment manager [redacted] also stated as soon as she received this Revdex.com complaint (we had no other way of making her communicate with us) that she emailed myself and tried callingI have yet to recieve an email from her or anyone at Ardent Property ManagementAs far as the phone, yes I have a new company phone, however my wife's phone number is also on the lease, as is she and [redacted] has never called or left any messagesWe both have tried to call her to the number she gave us for months without any return correspondence As for the Worthington oridinance we will video tape every morning if we have to, as we have complained many times before they are emptied and banged around before 6amThis includes the dumpsters right outside our back door as well as the one next to our exterior wallYou think if you don't answer people's complaints that eventually they will stop complainingYou have never resolved any of our complaints about the noiseIt effects our every day life when you are so rudely woken up every day anywhere between 4:and 6:am, they shake and bang the dumpsters so loudly it shakes the wall which our bed is againstWe have had one overnight guest who couldn't believe how loud the noise is from the dumpsters and the continuous noise all day long from the trucks, fork lifts etc coming and going, beeping etc right at our back door.Not even earplugs that we wear every night is enough to drown out the noiseWe have never lived in a property poorly managed as these are The lease that we signed when we left here was for [redacted] Drive which is not the unit we were given when we came to move in with our moving truck and movers [redacted] redid the paperwork and had us sign it after we moved in as we were not given a choice of what unit we were put in, saying that unit wasn't available, in reality it was As far as your pairing with the condo association, that shouldn't effect us but has greatlyYou don't work closely with them otherwise you would know the grass is taller than our dog, there was no snow removal, shoveling, or saltingand this attached picture is our daily view from our dinning room table This is unacceptable and we were told the property was new and to give you patience which is all we did for months, nothing has changed, no issues have been resolved, nor has there been any return correspondence from [redacted] ***, these being the reasons we are vacating our lease
Ms [redacted] -Thank you for bringing your concern to our attention I have spoken to the Onsite Staff at Fieldstone Trace including reviewing all communication to and from you, but I have also reviewed all information with our Accounting Department Our Online Payment System has been operational for several years now with very few errors other than data entry errors when entering your Bank Routing Number and or Account Number Unfortunately due to obvious security reasons, we can only see the last digits of the Account Number on our end With that being said, I was able to find that the routing number was entered correctly and the last of your account number do show the same as what you stated is correct That leads me to the point that the only other option is one or more of the first digits of the account number must have been entered incorrectly With the transaction being an ACH- the payment system does state that the payment was approved- meaning information was entered completely- an ACH does not process immediately as a Credit Card does- so as long as the correct number of digits for the routing and account number are entered- it will submit and approve the payment for processing From there it is up to your bank to successfully process the payment In this case Huntington denied the payment as "NO ACCOUNT FOUND" We are charged a Bank Fee for submitting the payment that could not be successfully processed- same as a returned check for Insufficient Funds, hence why that fee was added to your ledger The last digits that the onsite staff stated were entered were the last of the confirmation number from our payment system My best suggestion for you is to contact Huntington and see if they can provide any information regarding the transaction- unfortunately without it being tied to your account, they may be at the same point where they cannot find the whole account number entered either I always recommend to residents and folks in general to proof their Account Number or times just to ensure it is correct before hitting submit, it is easy to transpose numbers when entering especially if entering from a cell phone or small device I do apologize for the frustration on this, I do want to mention for future to be sure to stop by the office with important information especially your Bank Account Number or Credit/Debit Card Numbers - versus sending via Social Media- to avoid that information being out there on the internet You can also email directly to [email protected] Sincerely-Jeffrey F
*Ardent Communities
Thank you for voicing your complaint, I have reviewed and attached the following documents that state days notice: The Agreement as well as Addendum A Pages 1-were signed by both parties- Page of the Lease Agreement Paragraph 13- Move-Out Notice states that you must give at least a day notice to vacate Addendum A Page 4, Number 1- also states that you are required to give a day notice Our Property Manager also sent you a Renewal Offer on May 15, 2015- you will also notice that near the bottom **If you are considering a move your lease agreement requires a day written notice signed by all lease holders I have attached all of the above documentation for your review The part of your complaint regarding safety, crime etc- as you know crime happens everywhere, any day of the week Criminals do not care Unfortunately, any property owner, manager, etc cannot feasibly let everyone out of their lease every time a crime occurs There are many resources in the local area to do crime research on a specific area, before you chose where to live Everyone that rents from Ardent Communities as their home- must been our requirements including a background check Your day notice puts you responsible for rent through September 7th Today is August, 10, and our Property Manager stated that you are still occupying the home If you wish to move out early, you may do so however you will still be responsible for the rent through September 7, 2015.Please let me know if you have further questions-
First of all it doesn't seem you keep track of verbal communications After moving out and receiving the final statement we called several times and asked for pictures of damages and a more detailed description of the problem areas and we were told that we could not be provided them Seems as though nobody at Albany Landings is on the same page and if I am able to be provided pictures now I don't understand why I was not able to be provided them after move out After reviewing the pictures I do see nail holes but all look very minuscule The picture of the shower looks pretty clean to me and I am not seeing ANY discoloration in the carpet Nothing I am seeing constitutes over $of charges I think we can all agree that is excessive This is part of the reason we asked to have a walk through at the end of our lease and were told that we could not be present when the apartment was being reviewed The turnover department called me back and I paid my balance AFTER I reported to the Revdex.com It's a shame that the only way to get a response from the company is to report to the Revdex.com but I'm willing to do that and the public should know the run around and unprofessional nature of Albany Landings.Yes, I did get my paper with the number to call for payment but when you are at work and don't have the paper with you, you expect that the company you are paying can point you in the right direction without giving you the run around
Good afternoon-Just to follow up on this- we were able to get the Condo Association to replace the lock- the keys are verified to work!
Thank you for bringing your concerns to our attention, I have taken time to pull reports, look at notes and make a timeline of events.To address your concerns:- Written Notice- please see the attached Lease Agreement that you signed on 7/1/2014- Page 2:Terms and Conditions: #Move Out Notice- this paragraph addresses the required days written notice requiredIf you are past the lease expiration and have not renewed you are considered Month To Month, which then only requires a Day Written Notice.- The most recent Maintenance Ticket- 5/11/2015- regarding the mildew smell from the a/c- the technician- cleaned out the a/c coil, cleaned out the furnace, replaced the filter and checked the freon and functionality Previous to this request, the most recent was 10/24/for the water heater that was replaced- water extraction and drying took place following standard protocol Our Maintenance tech at Sawmill Ravine has over years with the company, and does a great job and has years of experience dealing with apartment maintenance Again, I have reviewed all maintenance tickets dating back to November 2012, the majority are related to the a/c, hot water and upstairs sink Each ticket requested was entered and completed in a timely manner and follow up tickets put in by the Property Manager on the ones that required follow up In any community you chose, a/c, hot water, furnace etc are common items that over the years cause issues.I do apologize if you feel we have not taken care of something in a timely manner Looking at the gaps between tickets, if the issue was still present, in the future let the Manager know so that we can address your concern quickly We do appreciate your business over the past years, and wish you the best moving forward The Leasing Office has been notified that that the notice you turned in July should be a day notice per your lease agreement If you have any maintenance issues that need to be dealt with in the mean time please let the Leasing Office or myself know and we can get them taken care of immediately Sincerely- [redacted] Ardent Communities
The rent was paid in full through March 31, 2014, however per your written notice and per your lease you were responsible through April, 5, Do you have something in writing from the Leasing Office stating that you did not have to pay the final days? Your rent was the same price the entire stay at Sawmill Crossing, so the extra days would not have been included in that amount Unfortunately, we cannot just waive the days rent, as it was in writing from you Thanks- Ardent Communities