Armor Pest Defense LLC

Every customer get a copy of the contract explaining what they have signed up for Also when the technician shows up the tech reexplains the contract and the customer gets a phone call from the office explaining the contract We do all of this to make sure that every customer knows
exactly what they're signing up for Due to that process we're unable to refund any payments

We agreed with *** compromise she proposed and credited her account for and ran the rest of the cancellation fee then cancelled her account outThis was done on 3/She was left a message on her phone *** at 1:04pm stating that this had happened.Thanks

This person is not a customer of ArmorSorry for any inconvenience

Under our contract our money-back guarantee states "Armor Pest Defense No-Pest Guarantee: To be eligible for a refund of your last monthly service payment, additional treatments must qualify as outlinedQualifying additional treatments are defined as return service requests for GUARANTEED PESTSFor GUARANTEED PESTS additional treatments to be eligible, infestations must be of the same pest and found in the same location INSIDE the homeA request for a refund must be done in a timely manner and must occur within the day period that the additional treatments were doneIf these requirements are met, you may request your last monthly payment to be credited to your accountArmor will then make arrangements to return to your home to verify the problem conditionsUpon verification of a persisting problem, a credit of your last monthly payment will be placed on your account as soon as possible." Therefore we are unable to refund all your moneyIf there are problems that we can help with, please let us knowHave a great day!

My records are showing that this dispute was settled with my office staff on 7/8/@3:26pm by CurtisThe account was cancelled and i'm showing no further actions that can be taken

I'm going to enter the welcome letter that you received at this email ***@yahoo.com on 5/31/@6:35pm
*** ***,Welcome to Armor Pest DefenseWe are excited to offer you high quality service for your pest control needs.We like to remind our customers of a few things prior to the first appointment: This year agreement is for 5/31/17, with an early cancellation fee of $Once the agreement is fulfilled, your service will continue on a month to month basis.Your account is set up for quarterly payments of $Every months.We will come and service your home every to days and we will notify you by bothphone and email before we come out for your next service
Please let us know if any problems come up before your next spray and we will gladly send a tech out and service your home at no additional charge
We have your initial appointment set up for you, Thursday June between 8:AM and 11:AM.We ask that you please give the the product at least days to fully activate and work before calling for a respray.If you have any questions about this information, please call us at: 208-957-to speak with a customer service representative.Thank you!
We send this email to all customers at the time that they sign up for the account to make sure that everyone knows this is a year contract with an early termination feeWe also sent a phone call on 5/31/@ 6:32PM stating the same information.
We do not want any customers signing up with the wrong information so that is why we do the automated phone call and email when you sign up so that if you are told something other then that you are in a year contract with an early cancel fee you will knowDue to this I am unable to waive the fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
In the response, the business failed to say whether they would be pursuing the cancellation fee or if they would forward the matter to a collections agencyTheir response was so short and vague and did not address any of my concernsThey clearly do not care to fully resolve this matter
Regards,
*** ***

We are very good at getting rid of pestsThat is the reason we need to be able to treat the home times in a day period because sometimes that is what it takes to get the problem taken care ofIf after the 3rd treatment we are unable to get the pest problem taken care of then me move to different optionsBut this process has been proven over and over again and works greatUntil that process is taken we are unable to make changes on the account including canceling a contract early without a cancellation feewe are more then happy to send a technician out to your home to get this problem taken care of

Complaint: ***I am rejecting this response because:
While I am not now, nor have I ever been a customer of Armor, I am aware of City of Aurora, CO law with regard to solicitation I will agree with the business response that knocking on doors is how business is enabled, but knocking/ringing doorbells repeatedly is a violation of the right to privacy within a private dwelling In addition, for a salesman to refuse to leave when asked to depart transfers the issue from door-to-door sales into trespassing, a class B Felony within Arapahoe County Also, the city of Aurora, CO has a permitting process for solicitors which enables them to operate within residential areas and the Armor salesman did not have, nor display, any city-issued credentials All of this indicates a business with a lack of respect for law, personal privacy and decent business practices.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please answer whether this account has been referred to a collections agency or not? If they would have just answered the full inquiry in the beginning, I wouldn't have to keep asking questionsThanks
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I do not wish to have anyone from this company come to my propertyAccording to the last statement, your technician could come only times in a year and still meet your contract requirements. Since I have already missed one visit from your technician, I would like to suggest a compromise. If you will credit my account with one monthly payment of $29.99, I will authorize a one-time payment of $which would meet your requirement for a $cancellation. Then my account will be closed with no further communication or charges
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: you broke the contractSo, I am requesting that you return at least dollars (months of payments) due to the poor customer service and the fact that you did break a legal contractAlso, most of the reason we are angry is because we consistently had pests return to the SAME LOCATION time after timeSo, obviously what you were doing/ product you were using was not workingSo, please return at least half of our money

The way the service and contact works is if you're having a big problem you call the office and we will send a technician it at no cost If we have to do this times in days for the same bugs I the same area outside your home you will receive a credit of months payment to your
account and we will continue sending techs to get the problem taken care of If we determine we are unable to get the problem taken care of then we can look at canceling the contact

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePer the directions provided I contacted customer service who assured me a credit of $would be issued and the $cancellation would be taken from the recent payment of $ I consider this matter resolved at this time I will re-open the complaint if the credit is not received or if any additional charges are taken from my account
Sincerely,
*** ***

This is the money back guarantee that can be found on our website. Money Back Guarantee: To be eligible for a refund of your last service payment, re-treatments must qualify
as outlinedQualifying re-treatments are defined as return service requests for COVERED PESTS only and not for pests determined EXTENDED COVERAGE OR
ADDITIONAL COSTPests in those categories may not have the same guaranteeFor COVERED PEST re-treatments to be eligible, infestations must be of the same
pest and found in the same location INSIDE the homeA request for refund must be done in a timely manner and must occur before your next regular serviceYou must
make this request while you are between regular services only after consecutive re-treatmentsIf these requirements are met, you may request your last service payment
to be credited to your accountArmor will then make arrangements to return to your home to verify the problem conditionsUpon verification of a persisting problem, a
credit of your last service payments will be placed on your account
If you want to call the office at 208-957-we are more then willing to send a tech out to your home to treat for you at no additional costIf after the 2nd retreatment weare unable to get the problem under control then move into the moneyback guarantee portion where you can get your last month payment refunded but not everything that has been paidThe phone calls start the day your account goes past due as a courtesy to let you know your account is past due

Armor only sells a year contract and we have been very careful to spell that out in the contractI am very sorry if you feel lied toThe account has been finalized and you will not receive any future contact from Armor

This person is not currently and never has been a customer of armorSince they have never used armors service their complaint should not be publicly postedArmor understands that some people don't like having their doors knocked on and apologize for any inconvenience but that is how this job is
done is by knocking doors

This account was finalized back in mayThere is nothing more that can be done with itThanks