Armor Pest Defense LLC

Complaint: ***
I am rejecting this response because: Your response is a "non-response." You continually say the same thing over and over without acknowledging any part of my complaint. I had the same experience when I tried talking with your two representatives on the phone. It is very poor customer service and I do not wish to do business with your company. I can only assume that you are so anxious to get the money that you neglect the customer. To say that you CANNOT cancel the account without your "additional" services is to say that you WILL NOT cancel the account without your money. You do not address the fact that YOU BROKE the contract when your technician DID NOT come in December as "scheduled" in the original contract. You do not address the lack of my signature on a receipt when I was available. You do not explain why scorpions are found ONLY AFTER you have "treated" our property
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** *nd have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In their most recent response, they stated they would be happy to send a technician out, but it's the middle of winter and we currently aren't having issues with pestsWhen we called twice a few months ago, we couldn't reach anyone to "get a technician" out to usThis also doesn't address that they say they didn't clearly explain their product to my wife, they said they followed up with a call and a q&a with a technician which didn't take place and they didn't send us a copy of the service agreement until a few days ago when we called to cancelThey also didn't address how extremely discourteous they were with my wife and I on the phone.***
*** ***

This person is not a customer of Armors therefore I ask that their review not be posted on the Revdex.com as they do not know anything about the service that we offer

The service can be scheduled between 60-90 days apart. We never set exact months for in the future as we know those can change often. I do not know why the technician did not ask you to sign the receipt when you were available. It is normal to see an influx of bugs after the home is treated as that is showing that we were able to get the product into the bugs nest and it is flushing it out. If this problem continues we ask that you call the office for a free retreat as sometimes it takes more then 1  treatment to rid the property of pests.

I am sorry you feel the company was misrepresented. If you continue to have a bug problem all you have to do is call our office and we are more then happy to send out a service technician at no additional cost to take care of the problem. since there was a contract signed for a 1 year agreement we...

can't cancel the service early without an early cancellation fee but we can definitely get a tech out to your home to address the problem. Thanks

Complaint: [redacted]I am rejecting this response because:  yes my account was canceled with $100 charge because I...

was in a contract that we were unaware of. Your sales people specifically told us at our door that we were in a non-contract agreement.  The dispute I have is over the hundred dollars not about my account being canceled. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to c[redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear Look, it's as simple as this:Your product doesn't work.You keep saying it is easy to contact you but we tried twice without success. Even after the second treatment it didn't work. You have received several months of payments for two treatments. Your 75 cancellation fee is more than twice the monthly cost. If your service is so good why do charge so much to let people get away from you?
[redacted]

This person is not a customer of armors and their complaint has nothing to do with our service.  I would like the review taken off since they don't know anything about the service we provide.  From what I understand Revdex.com is to review a company that you have been a customer for and have had...

experience with their service and this person has not done that.  They are just upset that we knocked their door. Thanks

I'm unable to cancel the account before the year is up without the past due paid and an early cancellation fee. When you signed up you gave us your billing information including a credit card and signed the contract stating we can charge your account from the card you provided. We are more then...

willing to come out and service the home and get the bugs taken care of. Please call the office and we can schedule a time for the technician to come out to your home. 208-957-6321.

The office is open 9-5 monday thru friday. Please call [redacted] and we can get everything taken care of. Thanks

[redacted],  We are very sorry for the mistake with our billing. The first quarterly billing does start 2 months after your initial appointment but the second $90 payment was a mistake. We did refund that payment on 9/25/2017. If you have not seen that payment back into your account please call us in...

the at 208-957-6321 so we can fix that. If you are having any other problems, please let us know. Have a great day!

Unfortunately some times multiple treatments are necessary if your have an especially bad infestation. That's why we do the service the way we do so we have ample opportunity to get the problem under control.

Complaint: [redacted]I am rejecting this response because:We never received this email or a phone call nice try. Funny that all the  reviews you have on yelp and Google  State the same issue that we're having. Everybody gets locked into a contract that they are unaware of. We were told to sign  an iPad so that your company had permission to come to our house the following day and that was it.   You can send me as many emails as you would like with fake information on it. Perhaps you need to spend more time training the  employees  you have knocking on doors then wasting time arguing with customers you  are taking advantage of. [redacted]

This Is not anything that is true and is not something were interested in.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

In order to make sure all customers know exactly what they're getting into we send an email and a phone call before the initial service that explains the service. The customer received this on 7/1/16 at 3:05pm in their email and over the phone. This is word for word what is said
"Welcome to Armor...

Pest Defense. We are excited to offer you high quality service for your pest control needs.We like to remind our customers of a few things prior to the first appointment: This agreement is for 7/1/17, with an early cancellation fee in the amount equal to the discount given off of the regular initial service price of $169. Once the agreement is fulfilled, your service will continue on a month to month basis.Your account is set up for monthly payments of $36.00 Monthly.We will come and service your home every 60 to 90 days and we will notify you by bothphone and email before we come out for your next service.Please let us know if any problems come up before your next spray and we will gladly send a tech out and service your home at no additional charge.
We have your initial appointment set up for you, Saturday July 09 2016 between 11:00 AM and 2:00 PM.We ask that you please give the the product at least 30 days to fully activate and work before calling for a respray.If you have any questions about this information, please call us at: 208-957-6321 to speak with a customer service representative.Thank you!"
 
That is very straight forward so that customers will know exactly what they are getting. For that reason Armor will not be able to waive the cancel fee.

Revdex.com:
I have reviewed the response made by the business in reference to c[redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It is very apparent that this company is not a reputable company, nor is it customer oriented.  They have a good product, but prefer to steel from their customers, by not providing the service offered, and still charging the customer for services they did not render, and lie about it.  I hope that people will read this and not get sucked into their business, otherwise they will be out of $300 to $400, which is what I did.  
Regards,
Charlotte Chapman

Finalized means the account has been cancelled out and no further actions will be taken by Armor.

I'm sorry you feel the product doesn't work. We have thousands of customers that can attest that it does work. Some times we know an extra treatment or two are necessary and that's why we do them for free. Please contact the office and we are more then happy to send a tech out and get everything taken care of for you. We need to be able to send a tech out and address the problem before we move to cancellation. Thanks

The notes we have on file state that the customer was asked to send the footage in so we can see what's going on so we can better our service and that the customer refused to send the footage. We have each trucked wired with GPS so we can see exactly how long they are at each home and the GPS shows...

the tech was at the customers home for 25 minutes which is the correct amount of time that he should have been there. Also the customer asked to be notified which days the tech would come out which we do automatically already and for a report of what is done at the house each time which is also automatically emailed out after each service. On my end it looks like everything has already been handled thru the office.