Ashley Furniture Homestore

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below We did receive some of our order on 7/16/However, we are still waiting for pieces of our sectional, a sofa and a chair and a half Nobody has contacted us to give us any information as to their whereabouts or when they will be delivered Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did get a call from my Ashley Furniture store where I bought the bed, saying they are sending me a check from the head office within to business daysBut then I've heard that several times before from them, and never received a checkAs you can see it's been a long time, since March!!What they said in their response to you was not trueI did not change my mind at all!!!! And they did not take the money off another product, you can see by my receipt, and the packing slip what I paid for and what was deliveredThe salesman advised me to buy the frame at the same time as the bed rather than my old one not fitting it, he told me just give me a call and cancel it when you get home if you're old one is adjustable, which I did because I saw my old one would fit!!! I called the exact same day, and canceled within hours of purchasing it!!! But they still haven't refunded my money.See attached receipt, and packing slip Regards, [redacted]

Hello Revdex.com, as of today 1/3/2017, my compliant has not been resolvedNo one from Ashley Furniture has reached out to me resolve this matter Im happy to update once this is resolvedThank you for your time [redacted]

Hello Revdex.com, Good Afternoon! Hope all is well, call guest spoke with mrs and apologized for her inconveniencesGuest picked up correct table purchased and her order is satisfied.Table guest purchased comes in one color however the color may vary slightly due to the legs are wood, guest confirmed picked up the color table and is now satisfied with tableResolution, guest given $store credit and expires in one year on 9-20-

Thank you for updating on us on Mr***’s complaint We have once again reached out to the retail location Mr [redacted] purchased from We do apologize, but $is what is being offered as compensation, we feel this is an adequate amount for the troubles Mr [redacted] has gone thru We also apologize to Mr [redacted] regarding the damage product, however we can certainly assist with that and send one of our Furniture Technicians out for repair of that table We invite Mr [redacted] to contact our Customer Service Center at ###-###-#### to schedule that technician serviceRegards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have received the recliner mechanism, but the repair has not been doneOnce the repair is completed I will update the Revdex.com, as to the resolution Regards, [redacted]

Complaint: [redacted] I am rejecting this response because, Regarding my A/C it is kept on or lower and during the winter the A/C is mostly on because that's the way my husband prefers itSo the A/C is not the issueI wipe dust polish my furniture on a regular basis, so again that's not the issue(I wish someone would could come out to my home and take a look at it for themselvesThe first issue was and it probably started before then I just didn't notice itThere is no windows surrounding the furniture for sunlight to hit itIt's just a shame how only that middle part is the only issue of two backs and a third one getting ready to startAgain there are pieces, if the price hasn't gone up from $We are talking about $I have a green sofa recliner over years old and nothing wrong with it and we use that everyday and sleep on it paid about $799.I did receive a letter from Ashley today saying; I'm sorry for your frustration with your purchase of Ashley FurnitureThe letter went on to say; I'm concerned about your situation and since all issues as yours need to be handled on retail level, I am forwarding a copy of your letter directly to the [redacted] [redacted] Home Store for further reviewSo I guess I will wait to see what they will do.This furniture should have held up much longer than thisIf I had kids, dogs, use it as our regular furniture then they wouldn't have heard from me....but that's certainly not the case hereI feel as though I have thrown hard earned money out the doorNothing in my house is raggedy or damage but this sectional and I am very dissatisfied Regards, [redacted] ***

The facts of the matter have been made clear, and are not in alignment with the updated complaint narrativeOur offer of an additional $will remain in effect for the balance of November if the purchaser would wish to accept it

Hello Revdex.com Good afternoon! Hope all is well, guest was spoken to earlier today and apologized for any inconveniencesGuest was also advised that her check was mailed on 3-10-and depends on her mailing area should receive next weekThe check number was also provided to guestThanks as always to bring to our attention

We have contacted our customer to discus resolutions

Purchased a couch, chair & ottoman from ashley in Hoover AlIn March The color is coming off of couchWe purchased a year warranty and they say it is a manufacurer defect and will not coverThis is absurdI am completely irritated with this farce of a companyI will never purchase from there again and am telling everyone I know also not toThe manager got on the phone and said well you have purchased a car before right? I wanted to strangle this man

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11909030, and find that this resolution is satisfactory to me Regards, Anne H***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease follow up to be sure the business follows through with their response Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms [redacted] ’s claim, we do have a technician scheduled for 8/Two days prior to this day Ms [redacted] will receive a phone call from the technician with a time frame window for her appointmentTechnician will be going to out to address the defect with the paint on the footboard, and look at her bed setWe see in her sales history that Ms [redacted] bed size should be a full, due to that is the size of the rails that were orderedOnce we have the technician’s report from the appointment we will follow up with Ms [redacted] to determine the next step to make sure she has the correct bed Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerThe store manager has been in contact with the customer The customer has received a partial delivery and are awaiting delivery of remaining items

I spoke with the Ms [redacted] on Saturday, December 10th She informed me in detail of her concerns Ms [redacted] has sent pictures for my review and we are working on a satisfactory resolution to this matter Customer is pleased that we are working with her on this issue Dan S [redacted] General ManagerAshley HomeStore

Thank you for the update on [redacted] ***’s complaint We did reach out to upper management again and we were advised that the Regional Manager would be reaching out to Mr [redacted] this week as Mr [redacted] was going out of town The Regional Manager has spoken with Mr***, and has agreed to pick up the merchandise and give a full refund The pidate is currently set for 3/24/with a time frame of 9:15-1: Once the items are picked up and returned to our warehouse the store will finish processing the refundThe refund will be applied back to the credit card that was used We invite Mr [redacted] to contact his retail location if he has any further questionsRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for the update from [redacted] .As previously advised, the retail location has refunded the cost of the sheets to the customer It may take 1-bill cycles for the credit to appear on the customers statement We invite the customer to contact the retail location with any further questions or concerns.Regards,Ashley Furniture Industries, Inc.Corporate OfficeAB

Polk sold defective key and then took key and kept money Polk came to make a vehicle key for my carThe key he made was defectiveAfter countless times of trying to get him to return my calls and messages, he only responded once threatened with being reported to Revdex.comI asked for a refund due to the horrible customer serviceHe said no, although the reciept does not state no refundsHe tried to fix the defective key which ended in him stating that he does not know why it wasnt working and assuring he would come back with a dealer keyHe took his defective product, and never returnedDespite endless attempts at communication, no one will return calls, messages, or my money

We are attempting to reach our customerWe have left messages on 8/18/and again today 8/19/so that we may begin working toward resolution