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Ashley Furniture Homestores

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Reviews Furniture Stores Ashley Furniture Homestores

Ashley Furniture Homestores Reviews (1809)

Complaint: [redacted] I am rejecting this response because: I visited Ashley store in cattle place last night and requested manager [redacted] to look at all orders from den 6th and onShe found that my credit card number was used for someone else's purchase made on feb 7th This needs to be reversed because I am not paying for anyone's else merchandise and this was done in error by salesman names TimPlease speak with [redacted] because she is aware and needs to refund my account Regards, [redacted]

To whom this may concern, We have taken the time to look into your account and the paperwork seems to match up correctly, have you tried contacting Synchrony directly? We left a message on the phone number provided so we can discuss and go over the transactions you have and what we have on file, hopefully this helps correct any confusionPlease call the number that we have provided on the voicemail and ask to speak directly with [redacted] so she may partner with you and come to a resolution Have a wonderful evening

I have left a message with the guest to discuss options

I have tried to call the guest to discuss option to get this resolved

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have not received the pillows. I did miss a call from ashley and called back. I have left another message and waiting a return call. Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This response from Ashley Furniture is an outright lie! They have not contacted me about a delivery or a service technician for repairs, since my initial complaint via the Revdex.com on June 14, Furthermore, I would not have scheduled a technician to come to my home on June 24, as indicated in Ashley Furniture's response as I am currently on vacation, which has been scheduled for the past several monthsI look forward to a prompt resolution regarding this matter Regards, [redacted]

Hello, We have successfully scheduled this customer for service with our specialistThank you, Melanie

To Whom It May Concern: Each Ashley Furniture HomeStore is independently owned and operated The terms and conditions of your sale are present at the time of sale The information that you have presented related to online purchases is not accurate nor the same in a retail environment Please accept our offer as a gesture of good will Have a nice weekend, Melanie

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They never answer their phone! EVERY TIME I CALL I GET PUT ON HOLD. We've had this furniture for over 3 months! Just tell them to issue us a $100 credit and we will accept that as a settlement.Regards, [redacted] ***

To Whom It May Concern: This consumer accepted this product back on April 29th, The first indication that the consumer was not happy with the color of the product was on a phone call that took place on June 8th, Since so much time had elapsed and the consumer had an authorized agent accept the product, Ashley Furniture HomeStore will not authorize an exchange In an effort to delight this guest we are willing to offer this customer a 20% discount off the sofa, loveseat and ottoman to keep the items Please have the consumer acknowledge acceptance of the offer and we will process the paperwork.Thank you, [redacted]

Good Morning,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have left a message with the consumer to further discuss her concerns and have advised I would provide a response/resolution in this format as well I do apologize the consumer is experiencing concerns with her merchandiseIt is to my understanding the consumer has stated the sofa in her home is not as comfortable as the one displayed on the showroom floorThe consumer was advised that the sofa will need a break in period and would most certainly soften over timeUnits displayed on the showroom floor most often will be softer than the newly manufactured item as it has already had an adequate amount of usage in storeIn regards to her refund request of the itemPlease keep in mind we do not have a comfort guarantee and/or refund policyAll consumers are advised of such at the point of sale, outlined in our terms and conditionsWe do however stand behind our products and our consumers and would like to offer an alternative to her request in the efforts to address her concernsWe will be pleased to extend the offer to pick up and refund the merchandise with the applied 30% restocking and delivery feeI will be pleased to assist the consumer in moving forward in this direction should she choose to accept the offer as a reasonable resolution to address her concerns.Best Regards, [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. The General Sales Manager has spoken to the consumer and I am pleased to advise we were able to reach an amicable resolution for the consumer. The consumer was approved for cancellation of the chest and was ultimately pleased with the resolution provided. Please feel free to reach out to me should you have any futher questions in regards to this consumer.Best Regards, [redacted]

I am trying to call the guest to confirm we have picked up the dresser I couldn't leave a message We will refund it we have picked it up If we haven't we will pick up and refund

To Whom It May Concern:This customer just recently contacted us about her issue with her table Once we heard about her issue, we scheudled Ms [redacted] with our Certified Furniture Specialist and had them resolve the tightening issue The service was just recently completed on 2/14/ If Ms [redacted] has any future concerns, please have her contact me directly.Thank you, [redacted] Customer Care Manager###-###-#### Ext***

Good Morning, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have contacted the consumer to advise the consumer the original bedroom merchandise has since become discontinued and we are limited in our abilities to fulfill the order in a timely fashionThe consumer was provided the options to reselect on all items or cancel the order in fullThe consumer has advised at this time she would like to cancel the orderThe request to cancel and refund all funds has been approved and the consumer has been advised of suchPlease feel free to contact me if I can be of any further assistance to the consumer Best Regards, Deannie [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 10/1/my furniture delivery arrived and returned for the 3rd time due to damage The company has failed to keep up their end of the agreement Please advised Regards, [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has diligently been working with the consumer to address her merchandise concernsA service technician was sent to the consumers home on 4/14/to inspect the merchandise in home and make advisements as to how to address the consumers concerns in the most efficient fashionPer the technicians findings and advisement new merchandise was placed on order in preparation to exchange the product in homeThe merchandise has arrived to our distribution center and is currently available for delivery at the consumers earliest convenienceOur customer care department has left messages with the consumer on 4/29/& 4/30/to advise and schedule the upcoming deliveryPlease advise if I can be of any additional assistance to the consumer in addressing her concerns Best Regards, Deannie F [redacted]

I spoke with the guest and explained it normally take weeks to receive the refund check I will follow up to make sure she receives it

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. Upon further review, we will be refunding the customer the purchase of the extended warranty. Please accept my apologies on... behalf of Ashley Furniture for any inconveniences the customer may have experienced with their most recent purchase. Please let me know if I can be of any further assistance in further assisting the consumer. Best Regards, Deannie F [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to address their concernsWe have reached out to the manufacture for review of the consumers concerns with the merchandiseThe manufacture has advised that it is not to be a trending concern for this piece and has advised against credit in direct correlation toWhile we may not be able to offer a credit at this time, we are more than pleased to continue to address the consumers concerns via serviceNew cushions have been ordered and received by our customer care department per the advisement of the manufacture to resolve the consumers concerns We have made attempts to contact the consumer to advise we are willing and able to replace the cushions at the consumers earliest convenienceWe are currently awaiting a response from the consumer at this time in our request to confirm if the guest would prefer us to ship the replacement cushions or to send with a technicianwe are pleased to provide an additional update upon advisement from the consumer.Sincerely, Deanie F [redacted]

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Description: Furniture - Retail, Furniture Stores (NAICS: 442110)

Address: 1501 Wesel Blvd, Hagerstown, Maryland, United States, 21740-6562

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