Ashley Furniture Homestores

We have delivered the sofa I also offered the guest an additional 20% off over the current promotion on a cocktail table they were wanting to purchase This is resolved

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I was contacted the evening of Friday October 16, and was able to schedule a delivery for Saturday October 24, at no additional chargeI agree that they've have tried calling on the dates that they provided and I never indicated that they did notHowever, it was a lot of phone tag when callingUnfortunately when they would call it was while I was at work and could not answerI would call back but would always get their voice mail and most times the voice mail box was full and I could not leave a messageOnce I have received the item on October 24, I will consider this complaint to be resolved Regards, [redacted]

To Whom It May Concern:Ashley Furniture offers a very detailed manufacture warranty Pilling is not considered a defect under the terms and conditions of this warranty Please see the attached link: http://www.ashleyfurniture.com/sitemap/ashleywarranty.aspxAt this point, our group tried to provide this customer a solution for the pilling issue that she was experiencing

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe original slats were replaced on 10/29/and mattress was inspected The new slats are also bowing and further damage has been done to mattress I have attached photos from 10/29/ I do not have the equipment to show current damageAshley is not willing to do anything and has stated on 12/28/that there is no defect in the bed and they will not resubmit to bed manufacturer 'til the mattress has sunk to 1/2" I purchased bed and mattress the same day and install was completed by Ashley and bed frame and mattress are both damaged Regards, [redacted]

When my [redacted] cash worth of Ashley furniture was delivered on 12/21/one of the nightstands had a corner on the front broke offThe bedroom is tight so I asked the delivery guys to put the good stand on the side of the bed where the chest was going so it would be easier to get the replaced stand in the roomHe said it wouldn't be a problem to get the new one back thereAfter insisting they put it back there (after the chest and dresser were in and it was very tight) they damaged the footboard of the bedThere was also a damaged corner on the dresserMy power recliner and power reclining loveseat would not recline and the backs on the recliners were not attachedThe back flap on the center of the loveseat has a Velcro strip with nothing to attach it toThe loveseat is working the recliner is notI'm still waiting to hear what will be done about thatThey have been back times and replaced power transformers (one was dirty and obviously used) and my chair DOES NOT WORK! I bought Ashley furniture thinking it was good quality furnitureI am extremely disappointed that for $ [redacted] this is type of service that is given!!

I have left a message for the guest to call me and I have emailed the store for the status of the pillows

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I will be measuring the area this weekend and if the furniture will not fit, I would like a refund Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been told repeatedly that the parts are on order, but have been delayed due to production and now, because of the holidayI did request a slight delay in shipment (until after the 1st of the year) so that the parts (assuming they are the correct ones) do not sit outside in the elements for an extended period of timeI'm not sure I appreciate it being shared that we will be out of townI would like to say that Sharon H [redacted] has been doing her best to help resolve this issue.Also worth noting: I have previously been told since my last update that the parts were shipped (a second time) but must have been stolen from my porch since I never received themNot possible since I was home the day of delivery and we live in a very populous neighborhood where theft has never occurredI can not accept resolution on the this matter until the CORRECT parts have been received and installed to our satisfaction Regards, [redacted]

Good Afternoon,Thank you for bringing this consumers concerns to our attentionWe have contacted the consumer to further discuss their concernsThe consumer was offered and accepted a gift card to visit one of our locations for the inconveniences experiencedAt this time all services have been rendered in full and the consumer has advised they were satisfied with the compensation providedPlease feel to advise if we may be of any additional assistance in ensuring the consumer remains pleased with their Ashley purchase.Sincerely,Deannie F [redacted]

We have delivered the guest furniture and have a tech scheduled to go and service an issue with the sofa I tried to call the guest today to follow up No answer I left a message

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I had to sell my store credit of $for $that's all I could get for itI put adds in the paper , Craigslist and tried to sell it to customers in the parking l lotSo I lost $I will do every thing I can to discourage my family and friends from using this store

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been in contact with the consumer to further address their concernsThe consumer has requested that the extended warranty be removed and refunded in lou of receiving serviceWe have approved the consumers requestAll concerns for this consumer have been resolved in fullPlease advise if we may be of any additional assistanceSincerely,Deannie F [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionI am pleased to advise all items are ready and available for delivery at the consumers earliest convenienceI have spoken to the consumer and he has advised he will contact us later today to choose a delivery date that will work best for himPlease advise if I may be of any additional assistance to the consumer in regards to the delivery of his recent purchaseSincerely,Deannie F [redacted]

We spoke to [redacted] about her concernsWe assured her if her furniture does not fit into her home or into the room where it is to be used , she can re select something that will fit I believe this resolved the concern Thank you *** [redacted] GM

I tried to call the guest to follow upLeft a message We have delivered the guest furniture

I tried to call the guest but couldn't leave a message We have canceled the sofa The guest was never charged for the sofa because it was never delivered When the guest finances the financing doesn't start until the furniture is delivered

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards, [redacted] 2nd complaint filed. delivery time promised and failed for 3 times. customer service is totally unacceptable. I would not recommend ashley furniture to anyone. refund of down payment for $ 400.00 and cancellation of all charges through genesis credit.

Good Afternoon, We here at Ashley Homestore would like tothank you for bringing this consumers concerns to our attentionOur customer care department is currently diligently working with the consumer to address their concernsAt this time the consumer is currently on schedule for a service technician to address their concerns on 10/1/We are confident we will be able to provide full resolution to the consumer upon completion of the serviceI am pleased to provide an additional update in regards to service completed at a later datePlease feel free to contact us with any additional questions or concerns in the interim Sincerely,Deannie F [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has contacted the consumer on 2/20/to advise we would be offering a store credit to reselect on the items the consumer currently has in homeThe consumer has advised he was pleased with the resolution offered and is currently in the reselection process of his orderOnce the consumer has selected the new items, we will place on order to prepare for an exchange of his items he currently has in homePlease feel free to contact me should you have ay questions in the interim.Best Regards,Deannie [redacted]

To whom it may concern, We would like to notify you that we have received your complaint. We will be carefully reviewing your account and following up with all necessary parties to come up with the best resolution for the issue at hand. Thank you for your patience, have a wonderful day....