Ashley Furniture Homestores

To Whom It May Concern:Ashley Furniture HomeStore is committed to assisting our customers with any servicing issues. Our specialist tried to resolve this customer's concerns but the day that our specialist had gone to the customer's home there was a power outage and our specialist
could not use any of his power tools. We have since offered the customer the opportunity to reschedule the service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon,
Please allow me to provide further update in regards to the consumers resolution of concernsWe have reviewed the additional pictures sent by the consumer in regards to the sofaUpon review of additional information, replacement of this unit as been placed on order as well in preparation for exchange as well as the loveseat
Best Regards,
Deannie F*

Complaint: ***
I am rejecting this response because:
Due to the short responses, it shows how much thought you put into the happiness of your customers and future businessThis has been a horrible experience, and you won't even make a one time exceptionYou have yet to acknowledge the broken piece that was mentioned in the first message
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.they had a service tech come out about weeks ago and the repairs that he made are not holding up, I honestly don't believe another repair on this couch is going to resolve the issues At this point and time we believe I full refund is what needs to be done, since they were unwilling and unable to resolve this issue before now I am just totally disappointed in this product and customer service that Ashley Furniture has.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to address their concerns with the table leaf recently delivered to their homeI am pleased to advise service was received and reported to be completed in full on July 12th, All concerns for this consumer have been considered to be resolved in fullPlease advise if I can may be of any additional assistance to the consumer in regards to their most recent purchase with Ashley Furniture. Sincerely,Deannie F*

Good Morning,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumer concerns to our attentionWe apologize for any delays the consumer may have experienced in their receipt of merchandiseAt this time I can confirm that all
ordered items were delivered in full on 1/26/All concerns have been fully resolved and services have been rendered in full as of 1/26/Please advise if I may be of any further assistance to the consumer.
Best Regards,
Deannie F*

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
No, I am not willing to accept the offer from Ashley
furnitureMy first question/concern is they are stating I had a warranty on
the furniture that I never receivedHow is that possible??? No, exchange ever
took place!! *** a customer service supervisor finally advised me back in
February that my ticket was closed and it showed that the pieces that were
damaged had been exchanged 08/20/(this is after repeated request to have my
furniture delivered)I first addressed my concern when my husband and I went
and purchased furniture from Ashley in July I was told at that time my
new furniture would be delivered and exchanged when our sons’ furniture was
delivered August I stress this did not occur, the only
furniture received was my sons?? I had an agreement with Ashley
furniture to exchange the damaged pieces for new ones, I would have never
accepted and paid full price for damaged goodsI don’t understand as a
consumer how the burden is now my loss because Ashley furniture did not deliver
my furniture, I have no control whatsoever over their processes or lack
thereofI feel I should not have had to call repeatedly to try to get this
resolved!!! My new furniture should have shown somewhere in their inventory?? Refund
my monies!This is a list of employees at Ashley Furniture that I have
spoken with regarding my furniture since 07/2014; ***(09/2014), ***
(09/2014), *** (10/2014), *** (10/2014), *** (11/2014), *** (12/2014),
*** (02/2015), *** (03/2015), *** (04/2015), *** (06/2015),
*** (08/2015), *** (08/2015)

I have spoken to the guest and we are delivering the other items on 3/18. I will follow up with the guest after the deilvery

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Furniture I would like to apologize to the consumer for any dissatisfaction the consumer has experienced thus farPlease rest assure we will do
everything within our power to resolve the consumers concerns in a swift, efficient and professional mannerOur customer care department has spoken to the consumer and advised we would be pleased to place on order new cushion cores and casings for the sofa to rectify the concernWe have taken appropriate measures to expedite the shipment of partsUpon receipt, we would be pleased to install at the consumers earliest convenience.In regards to the warranty information provided to the consumerWe can concur that the consumer was advised that moving the merchandise from it's original location does null and void the manufacture warranty as it is not inclusive of any damages that may occur during transportationHowever, in the efforts to provide excellent service we would be pleased to continue with service as previously advisedWe are confident upon completion of installation of new parts ordered we will be able to fully resolve all concenrs brought forther by the consumer.Best Regards,*** ***

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe sincerely apologize for any concerns the consumer may be experiencing with his merchandiseAt this time I would need to advise the consumer to file a claim with the
extended warranty purchased at point of sale as I am certain they will be pleased to assistBased on the afore mentioned sale date of 2012, the consumer would have surpassed the one year manufacture warranty and would need to utilize the extended warranty for replacements and/or repairsThey may contact their Montage representative at 800-686-to initiate an assessment of the merchandisePlease let me know if I can be of any further assistance in addressing the consumers concerns.Best Regards,
*** ***

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionUpon further research we did find the original purchase dates back to prior ownership of that locationDue the original purchase not being made with
our company we our unfortunately not privy to the consumers original invoiceHowever, based on the consumers concern for financing terms and conditions we would need to advise the consumer's claim be redirected the finance company G.Ewhereas the terms and conditions of the financing contract was entered intoAshley Furniture Homestore neither owns nor operates the financing company in which the consumer has expressed concerns withPlease advise if I can be of any further assistance in directing the consumer with their concerns. Best Regards,Deannie F*

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below. The wrong box springs to my mattress were delivered to meI ordered low profile box springs and my bed is so highI contacted the manager and he said they would be here in daysThey never cameWhen I called him again he said they never got ordered and that he was reordering themHe also said he would be refunding dollars of my order total for all of my troubleI still haven't received eitherNow the only person I could get to somewhat help me is no longer working for ashley. Regards,*** ***

Good Afternoon,
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to address their concernsThe consumer has been offered a refund for the item in full as we have been unable to address her concerns to her satisfaction at this timeThe consumer is currently on schedule for a pick up of the item on 11/26/16, whereas we will move forward with the refund process at that time Please advise if we may be of any additional assistance to the consumer in addressing their concernsSincerely,
Deannie F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appearSharon Harris's statement is less than truthful The furniture was supposed to be delivered in early September I have been told numerous times that it will be delivered only for it not to show up I have spent numerous hours trying to resolve this issue, only to not be called back She has offered to refund $dollars for my troubleBy his company is untruthful !!!
Regards,
*** ***

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionThe consumer has been offered a pick up and full refund of the mattressWe are currently awaiting the consumer to choose a date for the pick up so that we may
proceed with the refund for the merchandise.Best Regards,Deannie F*

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am writing this today in response to the last email that I received from the Revdex.com. I would like for my case to please be reopened. Ashley furniture has still to this date done nothing that has been promised to myself. I spoke to Sharon H*** on 10/5/of this year. She did indeed apologize for all of my inconvenience. I was told by her on this date that I would be refunded the price of my pillows in its entirety, and that she would place an order that day to have the set shipped directly to my house. As of today, 10/20/15, I have yet to receive a refund, nor the pillows. Additionally, there has been no further communication between MsH*** nor myself regarding the subject matter to explain the delay in service. This is yet again another display of their poor customer service practices. For all intents and purposes, this company has stolen my money, for they have given me nothing in return. I'm not sure what step is next in this process, but at the least I would like the case to be reopened Thank you for your time and effort, *** *** ***
Regards,
*** ***

Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Furniture Homestore please accept my sincerest apologies to the consumer for any inconveniences they may
have experienced while awaiting the delivery of their order in its entiretyI am pleased to report that all remaining items for the consumer were delivered in full on 12/29/At this time all items have been confirmed as delivered in full and services have been rendered to completion.
Best Regards,
Deannie F*