Ashley Furniture Homestores

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good afternoon,
I have read the message that has been sent to me about my complaint with the Ashley Home Store.
It is correct that I have been advised that I haven't paid for the nightstand! But that only happened because the consultant wasn't aware of his jobSince he let me believe it came in the 5pc set.
Also as mentions several times before the store only offered 10% off the price to order the nightstandIt is a lie that they offered to deliver to me at no charge because that was never mentioned during my two conversations I had with them
Also I declined for the furniture to be picked up for a full refund because I am leaving the area soon and that would't give me enough time to search for a new set ( military move)Would they have delivered it to me on time as they stated in my order I would have done itBut delivery sadly happened weeks after the given time!
Since the store don't want to acknowledge their mistake, this is going to be an unresolved issue!
Without hesitation I give Ashley Home Store in Fredericksburg Vaa F rating due to not being honest with customers
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I met with Rod, the store manager, on Sunday at 1pm He made an offer to replace our purchase with any item not on sale by 50% off He also would include the warranty for free.I then showed step by step why the warranty was bogus The more I showed him The more I realized that he did not know anything about the warranty's limitations.He then offered a letter stating that he would back the warranty 100% To this I stated again that the warranty did not cover anything.He then asked for an example I stated that if you vomit the warranty is void He tried to get his manager to state that it covered vomit But his manager said she did not know I said here is the warranty Read it for yourself He then said I will cancel your contract if that is what you want I said yes, thank you He then said, "I need to check with corporate office before I can do that You will here from me in hours." So by July 1st I should hear back I am almost sure he will not cancel the contract given his previous reputation
Regards,
*** ***

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been working diligently to address the consumers merchandise concernsPart have been ordered and received by the consumer to
complete factory repairs to the merchandiseAt this time the consumer is currently on schedule for repairs on 3/15/We are confident all concerns will be resolve in full at that time to the consumers satisfactionPlease advise if I can be of any further assistance in the interim. Best Regards,Deannie F*

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I can NEVER get in touch with someone when I call back. I've been on hold over minutes at timesI've had it with them. Just tell them to pay me $for the damage and I'll take care of it myself with a local uppholstery shop.Regards,*** ***

Good Afternoon,We here at Ashley Furniture Homestore would like tot hank you for bringing this consumers concerns to our attentionWe do apologize the consumer has not been satisfied with the options provided to address her concerns.In regards to the concerns from the consumer in regards to being
delivered used merchandiseThe consumer was advised the merchandise delivered to her home was delivered new from the manufacture, as merchandise is specifically ordered for our consumers at the time of purchaseThe consumer was also advised at no time would we allow used merchandise to be delivered as it is prohibited per Virginia state law and against our own policies and procedures to do so.In regards to the condition of the merchandise, a service technician was sent to the consumers home to inspect and assess the condition of the delivered merchandiseThe merchandise was found to meet all manufacture specifications at that timeThe consumer remained dissatisfied and cushion casings and cores were placed on order as a courtesyThe consumer has since refused all efforts to address her concerns via repairs and the offer was extended to pick up and refund the merchandise with a 30% restocking feeThe consumer was advised the 30% restocking fee was implemented solely due to our advisement that the all merchandise was delivered in full, new and met all manufacture specificationsPer the consumers advisement in the letter brought forth we do feel we have made a genuine effort to come to an amicable and fair resolution to resolve her concernsAs previously advised we are more than pleased to address the consumers concerns as originally advised via servicePictures are furnish able upon request to support our findings with the consumers merchandise. Best Regards,*** ***

I have spoken with the guest and I am working to get him reimbursed for the property damage

I have spoken to the guest. We have refund the desk that was delayed. There is a service order in for the entertainment center and we have ordered the necessary parts. I am working to get the parts soon to get the entertainment center assembled. I will follow up with the
guest on the service

Left message for the guest to discuss option to resolve

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response was very vague and it simple said a gift card. I do not know the amount of the gift card and I do NOT want to ever purchase anything from the again so why would I want a gift card to shop at their business
Regards,
*** ***

To whom this may concern,
size="3"> I apologize for any inconvenience we may have caused you and your familyUpon review of the account, I see we have attempted delivery twiceWe will certainly refund your delivery for the inconvenience, please be aware someone will reach out to you for information on the original form of paymentAshley furniture will also contact you in regards to the new delivery Ashley furniture would like to partner with you to turn this experience around and finally get your brand new furniture in your home
We appreciate your time and patience

Complaint: ***
I am waiting for a technician to come to my house to repair the sofaCalled on 2/15/week and I had to call again todayThey informed me the technician will be at my house on Thursday which is unacceptable because I have a Doctor appointmentThey failed to call me to notify me they had scheduled ab appointment for the repairIt has been reschedule for March I will wait and see what happenThis has been an ongoing process since NovI wish I could give it back to them, I am tired of waitingI hope in the future everything will be inspected by Ashely before it leaves the warehouse and I will have someone here with me to check out my purchase
Regards,
*** ***

To Whom It May Concern:We would love the opportunity to assist you with this complaint, however this customer name and telephone number does not populate any results in our system. Please have the customer provide his invoice number so we can be able to assist him further.Thank
you, Melanie

I am running into a familiar issue that I have had with them for all of these months and that is their lack of responseAs soon as I received this message on Friday I called and left Melanie a voicemail, I also called on Tuesday and again this morningvoicemail messages have been left for her and she has yet to return my call(s) so I am at a loss here of what to do.
Any guidance or assistance regarding this matter would be appreciatedI didn't want to click accept or reject on the BB website as I am not sure what happens if I click accept and they do not honor their promise.
Thank you in advance for your assistanceMy phone number is below if you prefer to give me a callBest regards,
*** ***
ph: ***

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to resolve their concernsAt this time we are pleased to advise all concerns are being addressed to
the consumer satisfaction at this timeA service technician was sent to the consumers home on 1/20/to address and advise on the necessary measures required to address the consumers concerns appropriatelyDuring the visit the service technician removed the nail from the loveseat as well as advised for a new cushion to be placed on orderThe service technician advised to exchange the sofa in lou of repairsNew cushions have been placed on order, as well as a new sofa in preparation for an exchangeThe consumer was advised of all information provided and advised they were pleased in the manner in which the concerns are being addressed at this time.Please advise if any additional measures should be taken at this time to ensure the consumer remains satisified with the resolution provided.Please feel free to contact me should you have any additional questions or concerns.Sincerely,Deannie F*

Good Afternoon,We here at Ashley Furniture Store would like to thank you for bringing this consumers concerns to our attentionWe do apologize that the consumer has not received satisfactory resolution at this time for their concernsI have contacted the consumer via the email
address provided so that I may further assist in addressing their concernsAt this time I have requested additional information from the consumer so that I may address appropriatelyI will provide further update upon doing so.In regards to the extended warranty purchased by the consumerPlease keep in mind that while Ashley Furniture does grant access for the consumer to purchase the extended warranty at the time of purchase, the extended warranty program is neither owned nor operated by Ashley Furniture.Best Regards,*** ***

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">To Whom It May Concern:
This letter is in reference to our customer *** ** *** your case # *** regarding the Ashley Homestore here in Sterling, VAWe here at the Ashley Homestore would like to thank you for bringing *** ** *** concerns to our attention
I have reviewed the consumers complaint, unfortunately our agreement that all customers are given a copy of once they sign it at the time of sale states we reserve the right to repair the furnitureObviously if we are unable to repair the damaged goods we will order new units, but in customers ** ***s case they refused any services, which would lead us to believe they are deciding to keep the furniture as is. After looking further into this customer’s sales order I found that we delivered the products the consumer purchased on June 30, 2010, all delivery receipts were signed off in good conditionThe delivery and service department that came out to the consumer’s home was from the company we used at the time, who followed our guidelines of the agreementSince the service and delivery department were turned over to our Fredericksburg, VA warehousing we have spoke to this customer one time, which was just last week. We explained if they would like us to come out and reassess the damages with another technician even though they are beyond the in home service warranty we would do so but they refused any services as they are demanding only replacement itemsAs previously stated if the customer is refusing services we will assume he has decided to keep the furniture as isAt this time we have an open work order for Al Majid which will be left open until the end of the month as that will put them at their one year mark, and beyond any warrantiesIf they would like for us to move forward we would be more than happy to assist them with their furniture concerns, they may contact our office to schedule a service call Tuesday thru Saturday (8AM-6PM)
If you have any other questions or concerns please don’t hesitate to contact me, for your convenience my contact information is listed below
Sincerely,
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[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Good Afternoon,
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionI do apologize, however, per our records the consumer received delivery of the table set on 8/2/and all purchased merchandise has
been delivered in fullPlease advise if the consumer has additional information that has not been brought to our attention at this time and/or if all concerns truly have been resolved in full and require no additional assistance.Thank you for your time and attention to this matter
Best Regards,
Deannie F*
*

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attachment
Regards,
*** ***