Ashley Furniture Homestores

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear bel Yes Ashley furniture called me and basically told me that I was stuck with my broken saggy furniture that is only two years oldThe extended warranty is a joke! I will never buy another thing from them! I have also instructed every person I know not to purchase from themI am also going to go and hold a poster in the parking lot and explain that the warranty/protection plan is a JOkE!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:On the day of delivery the men arrived hrslate and were in a rush to leave because they still had to go to Philadelphia for a delivery and they were very late. When Ashley called to ask if everything was OK, I told them that I hadn't had time to inspect everything because they were still putting things together in my home. In fact, we didn't realize that they didn't take the wood off of the dining room table until months later when we went to open it and had to call Ashley again. The men were in such a rush that they didn't even remove the packing material used to ship the furniture. But regardless of that, when I noticed the scratches on my glass kitchen table, I called Ashley several times and told them about the scratches and the dining hutch that didn't close. After several calls, I finally talked to someone who was nice enough to call me back and told me that they would be sending a part to my home and then the service man would come and correct the door. Since the scratches didn't need a part delivered and I had already reported it to another person, I assumed that both items would be taken care of on the day the service man came. While here, he saw the scratches and took a picture of them. I followed it thru with more calls to Ashley and I was told that it was hard to see them in the picture but that the service man put it in his report. Then she told me that I didn't report it on time, however, I did, but they kept transferring me to one another and no-one obviously told the other one. I even called my sales man in Paramus, NJ to tell him and he had them call me back. They know that I called, in fact, several times but their communication with one another was off, in fact, very unprofessional since some people never even had the courtesy to call me back. If this is how they do business, then believe me, they will lose much more than the cost of a glass top. I spent over $5,with them and I will definitely tell anyone I know not to deal with this company. They have showed no respect for the customer, have lied, and have not taken responsibility for the inadequate delivery men they hire. I am sure that this was damaged due to the fast and furious way my furniture was handled, because of their lateness. I have never dealt with such an unprofessional company such as this one. I have wasted over to calls or better to them and now they say I didn't report it. Shame on them. *** ***
Regards,
*** ***

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease allow me to take a few moments to provide further information as to how we addressed the consumers concerns in regards to her piers and the service we provided
in addressing her concerns.Original delivery date to the consumer was on 11/18/Shortly after the consumer advised she was displeased with her piers as the doors were not opening/closing in the preferred direction and believed them to be incorrectly installedPlease keep in mind that is in the manufacture design of this product for the doors to be interchangeable for consumer preference purposesAn exchange was offered to the consumer at that time as the consumer remained displeased with the original delivered itemsThe exchange on 12/18/was refused due to the pier doors having the same concerns as beforeIn turn a technician was sent to her home on 2/11/to assist in making the proper adjustments to the pier doors so that they meet the consumers needsThe consumer was displeased with the advisement to have the doors adjusted in home and requested new to be orderedThe request was honored and we attempted to exchange for new on 4/and again on 5/Both attempts to exchange were refused due to the same concerns as the consumer did not want the doors installed prior to deliveryIt was ultimately advised to the consumer the pier doors were installed at factory level, however, we would be pleased to adjust the doors prior to deliveryThe consumer requested new to be ordered again and the request was honoredNew items were ordered for the consumer and were delivered and accepted by the consumer on 6/11/All services were considered rendered in full at that timeIn regards to the offer to extend a gift cardWe do apologize the consumer was not pleased with our offerHowever, it was offered with all good intentions to the consumer as a courtesy as she was displeased wither experience.We do apologize the consumer remains displeased that further compensation was not providedHowever, we do feel we have done everything within our power to address the consumers concerns in a timely and professional manner in an attempt to exceed her services expectationsAt this time all concerns brought forth from this consumer have been considered fully resolved and services rendered in fullShould the consumer have any additional concerns with her purchase we would be our pleasure to provide further assistance.Best Regards,*** ***At this time we here at Ashley Furniture Homestore have done everything with in our power to address the consumers concerns in a timely and professional manner to ensure customer service expectations were exceeded at all points of interactionAll concerns are considered to be fully resolved at this time and services have been fully renderedShould the consumer have any additional concerns with her merchandise it would be our pleasure to further assist her in any way we can.Best Regards,

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This person did not handle my final deliveryA woman names *** didThis woman was supposed to call by noon on aug but avoided my calls till threeShe did not follow throughI had to coordinate with Adrienne, who handled everything bc I stayed on the phone with her till it was completedThis company has taken advantage of its customers

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI apologize for any inconveniences the consumer may have experienced in regards to their finance payments for their most recent purchaseI do apologize, however, we do
ask that the Revdex.com complaint be redirected to the appropriate company at this timeThe consumer has financed their merchandise via RAC acceptance, which is neither owned nor operated by Ashley HomestoreAny complaints, payment, or financial concerns would need to be addressed by RAC acceptance as the finance contract entered into by the consumer was with RACAshley Homestore is a privately owned and operated business and RAC is not of the same ownership and or/operating procedures Please feel free to reach out to me should you have any further questions in regards to this consumer or if I can be of any additional assistance.Best Regards,*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***I was contacted the evening of Friday October 16, and was able to schedule a delivery for Saturday October 24, at no additional chargeI agree that they've have tried calling on the dates that they provided and I never indicated that they did notHowever, it was a lot of phone tag when callingUnfortunately when they would call it was while I was at work and could not answerI would call back but would always get their voice mail and most times the voice mail box was full and I could not leave a messageOnce I have received the item on October 24, I will consider this complaint to be resolved
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10460651, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Even though the items were delivered on months after purchase it was horrible serviceWe were constantly getting the run aroundYou have HORRIBLE business practicesWe were told we had to pick it up in Fredericksburg even though we stated we were picking it up from Colonial HeightsWe then had to wait a few more days for it to be delivered to Colonial HeightsWe will never, EVER purchase from Ashley Furniture again and will make sure others do not as well.
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I had to sell my store credit of $for $that's all I could get for itI put adds in the paper , Craigslist and tried to sell it to customers in the parking l lotSo I lost $366.62.I will do every thing I can to discourage my family and friends from using this store

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have contacted Ashley and have left a message for *** *** to contact me. I am hoping that they will respond and will keep you informed. Thank you for your help. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Morning,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to or attentionUpon further research I have found that all merchandise was received on 3/6/and services are considered rendered in full at this timeShould the
consumer require further assistance I would be more than happy to assist.Best Regards,*** ***

Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionMyself and the store of purchase have been in communication with the consumer and have recently advised the remaining undelivered item
has an estimated arrival to our distribution center on 4/6/We are confident we will be able to deliver the item by the end of business week We do apologize for any delays the consumer may have experienced, however, all consumers are advised at time of purchase availability of items is an estimated time frame and can be subject to delay based on manufacture availabilityI am pleased t provide an additional update upon completion of the deliveryIn regards to working with the consumer on delivery dates and time frames to meet their scheduling needs, we are pleased to accommodate the consumers schedule to the best of our ability.Please advise if I can be of any further assistance in the interimBest Regards,
Deannie F*

Spoke to guest and apologized for all the issues We are going to deliver the chair at no charge I am working to see how sooner we can deliver I will follow up with the guest as soon as I get a date

I have reached out to the guest to resolve. I will follow up once I speak with the guest

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for you experience. At this point, our position would remain the sameThank you,
Melanie

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upon contacting *** regarding my issue, I was actually directed to contact the Ashley store closest to my current address to discuss the matter *** suggested that since the store in which I originally purchased the bedding had been closed, another store could assist When I contacted the store in *** *** ** I was placed on hold several times and finally told to call *** again The customer service department was unwilling to even simply look into the issue It is my understanding that any Ashley store could facilitate with getting comparable replacement siderails (even in light of the fact that the item is discontinued)
Regards,
*** ***

I am leaving messages on the 317*** which is the number on the complaint and in the sale I have left messages today One of them just now I leave my direct number 502*** every time The recording doesn't say a name but it is a gentleman and it is the only number we have Here is a copy of the spread sheet with all the messages I have left. 23-Feb317-*** ***19Revdex.comDelivery/ServiceDamage/Delay-wrongpartsGuest orderedin November and the furniture was damaged. We have not repaired. Leftmessage 3/12 Left message I responded to the Revdex.com3/left message I responed to the Revdex.com again 4/ left message and responded to the Revdex.com again. 4/15 left message andresponded to the Revdex.com. Spoke toRevdex.com. left message

Good Afternoon,
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been in contact with the consumer to further address their concernsThe consumer has requested that the
extended warranty be removed and refunded in lou of receiving serviceWe have approved the consumers requestAll concerns for this consumer have been resolved in fullPlease advise if we may be of any additional assistance.
Sincerely,
Deannie F*

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
Anthony Franco
The customer contacted Revdex.com and said that while this has since been taken care of by the business he did not agree with the method used or the length of time this took to handle

To Whom It May Concern:
Thank you for your response. We would love the opportunity to resolve your concern. If you have the tags or if the tags are on the piece, please contact our Customer Service Department and we will be happy to send a service specialist to evaluate the product once again. Our customer service department is open Monday through Saturday from 9AM-6PM and you can reach them by calling ***
Thank you,
***