Astrabeds.com

Well I must say, I was hesitant at first when thinking about latex mattresses. The only reason I really went with astrabeds is because they offered a 90 trial period with their mattresses. However, I have decided to continue my trial and purchase the mattress. The [redacted] is comfortable, and is made up of all natural materials. My sleep has improved and I am extremely satisfied with the company and its product.

Thought I would share another aspect of the astabeds mattress brand that no one has really touched on (without being insensitive). Yes, I agree with most of the things said here. The latex mattress is amazing and comfortable. But I know a lot of you are wondering what will happen when things get hot and heavy between you and your significant other. Well let me tell you, the mattress holds up just as well as any other brands. A lot of people prefer spring mattresses because of this but astrabeds mattresses are just as good.

I got the SolaceBed. I sleep like a baby. The latex mattress idea was weird to me at first but now I know why it is gaining steam. Eco conscious, comfortable, and adjustable. Love Astrabeds.

Talked to a couple of people about latex mattresses, a couple of retailers, and finally decided on Astrabeds. Great mattress, and has the potential for customization. Happy with the luxury the mattress has provided.

[redacted] is what I would recommend going into purchasing a Astrabeds mattress. It has provided me with great comfort, and trust me when I say it is extremely durable. I can see me using this mattress for a decade at least, and I hope I am right!

Astrabeds has provided some great comfort and support for me over the course of the past couple months. I received a trial run, after which I was so happy with the mattress that I just kept it and paid for it! Such sweet relief to know that I made the right choice of mattress this time around.

Maybe the best sleep I have ever received. Astrabeds not only has an amazing line of mattresses but their covers are ahead of their time. Organic and comfortable. I don't feel uncomfortable with fluctuating temperatures like I did with my temperpedic mattress. I got the whole set!

We are more than willing to resolve the issue at hand, all that we are asking of [redacted] is for simple pictures of the what she claims is damaged. The fact that she has refused to send us pictures of the damage from the beginning, even after we replaced what she claims was damaged without evidence, makes us question if there is actually any damage. The replacement product that was shipped, was checked by multiple experts for quality and damage before it shipped and there was nothing wrong with it. We are not saying it is not possible it is damaged, but it is very unlikely which is why we ask for pictures. Also, we do not want this to happen again in the future, if this is a problem with our product we want to know what it is and fix it. From our first conversation the customer has been asking for money, and unwilling to provide pictures, does this not seem strange to you? I hope to hear back from you soon, like previously mentioned we do care about the customer and want to make things right. Thanks,[redacted]

No complaints here. Great mattress set. Love the customization. Love the way my back feels in the morning. I'm no mattress expert but my wife wanted to go with a latex brand so we gave Astrabeds a try. Happy with the pick.

I have a hard time sleeping in general. I had to make time to find a mattress that would work well for myself as well as my girl friend. She was high on latex mattresses and I kind of pushed it to the side for a while. I found Astrabeds though, while doing immense amounts of research. Went for the trial period and was amazed actually. Sleeping a lot better with all the problems I already have.

I understand buying mattresses is tough but with Astrabeds free trial period, I was able to figure out exactly how their mattress made me feel. I’m no physician, but I know that my back feels better since I started sleeping on the mattress I ended up purchasing from them. Really great material as well.

I've actually had an Astrabeds mattress for a while now, but just recently purchased the Chili Pad that helps the temperature of my mattress. Especially in the winter it has pulled through for me. As a company these guys are an A+

This is a positive review for Amerisleep. Compared to competitors, the price of their mattress was 65% less and included free shipping. I submitted my order online on December 1st and the product was received in perfect condition on December 7th. After the complaints submitted with the Revdex.com, I called to confirm my order and status. The person on the phone was professional and provided all the information requested. The mattress is comparable in comfort to their competitors that I tried in a store. I highly recommend this business.

When I heard about Astrabeds, I said wait, I can get a customizable latex mattress?? This is amazing! I want to let everyone know about this mattress, because it provides an immense amount of comfort and I don’t have to keep it at one level. Love it!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1) The seller implies that I am somehow in this to get money from them. That is untrue and a not very worthy suggestion. If I can afford to pay $2,700 for a bed, surely I wouldn't go through all this aggravation for a few hundred dollars? The response also presents me as inflexible on a specific discount. I never fixed specifically on any specific amount as an acceptable solution for the poor service I put up with--and I never rejected any other offer , except a very paltry one of "some pillows". The seller asked me by phone what I thought was fair. He had offered me two pillows, and I did not think that was an equitable suggestion for all I had put up with. He then asked me what I thought was fair. I suggested $400 as a small gesture of goodwill, but never said I would not accept any other solution. [redacted], whom I spoke with, stated after getting off the phone for a moment that "I've been told all I can offer you is sheets or a pillow from the web site." That is the only offer he ever made. I told him I have sheets and pillows, and didn't think that this was adequate.2. The response keeps saying they have "done everything they can." Well, besides demanding photos of the second, defective mattress cover, which I do not have the technology to send electronically, I really am not aware of what else they have done to make up for their shortcomings. 3. The response states that the calls I made that went unanswered were not made during their business hours. I flatly deny this. While it's possible one call was made outside their business hours, I was very careful generally to call during their mountain time zone hours on a Sat. In addition, the response does not address subsequent calls I made that went unanswered, forcing me to leave messages and then be called back which interrupted my day and appointments, sometimes not until the next day. If a business states they are open certain hours, and conducts business primarily by phone and web, barring some kind of emergency I do not understand why they do not have someone answering phones regularly or at least calling people back promptly.4. The response does not address my repeated statements that [redacted], their employee and my first contact with the company, was rude and sarcastic to me on the phone. It does not apologize for his tone or his words; the company has never acknowledged his behavior. They only state things like "we always strive to provide good customer service." Well, they fell down in this regard and are treating me as a liar. Is this good customer service?5. The response does not acknowledge the fact that the company gave out my name and personal information to one of their contractors, a designer, without getting my permission or even notifying me. I received a call from a strange number and a stranger was suddenly asking questions about the mattress cover. He also was condescending on the phone, asking me questions like "I guess you know what I mean when I say things got messed up at the factory?" I had to actually tell him that yes, I knew what a factory was. He also asked me several times "And the zipper was working when you got it right?" which did not really seem relevant given that the zipper on both mattress covers broke within a few minutes when I started trying to assemble the mattress (put the layers in the mattress cover).6. The company keeps demanding I send them photos of the problem. Even if I could send photos--say if I borrowed someone's digital camera--I would have to undo all the work a friend of mine and I put into making the layers fit into the mattress cover and then tape it shut (it would not stay zipped). The "solution" offered by the company (getting the photos) would require more time, energy and labor for me, including borrowing someone's smartphone or digital camera, getting a friend to help me untape the cover so as to show how the zipper, which goes almost all the way around the cover, split and broke. I told the seller I don't have the time, energy, or help I need to go through yet another, third, exhausting assembly process if they sent me a third mattress cover. That is why I don't think sending me another mattress cover of the same quality and design--which has twice broken as I've tried placing the foam rubber layers inside it--is a good or adequate response. It would end up inconveniencing me more and being yet another problem. I doubt they would redesign the mattress cover before sending another one7. The response does not acknowledge a mistake the factory made before shipping me the latex layers and mattress cover, which doubled the amount of time and labor I had to contend with: the directions on the website specify that two layers would come already in the mattress cover, so I would only have to insert two. According to a call with [redacted], the factory made a mistake and put two of the layers in the wrong order so I had to take those out and then reassemble insert all four layers. Maybe if I hadn't had to do that, the zippers wouldn't keep breaking. After all, I have never handled this stuff before; I've tried to be as careful and ginger as I can but I certainly received no guidance or advice from the website or staff on how to actually get the layers in there. 8.The response makes a point that the seller "discovered" that I gave them bad reviews on websites. I honestly reported my experiences with them, and I don't see why I shouldn't. Many people review their experiences with different businesses. I don't want other people to go through what I have.Basically, my point is that a reputable seller, when a customer, say in a store, points out that a product they want to buy has some damage to it, will usually discount the item. I don't see why the same shouldn't apply here though it is after the fact. Even a token amount and a written apology would be better than the seller sending another mattress cover, a third one, which most likely would break again.Regards,[redacted]

Bought one of these mattresses for myself, and now I think I might have to get them for my kids as well. Great comfort and quality. The manufacturing process is good for the environment. I think everyone should start making the switch to latex mattresses, and I would recommend astrabeds.

I received the ErgoStar Genesis 2 weeks ago. It was the cheapest of the mattresses offered by this company, but it sure doesn't feel like it. Definitely 5 star quality, and I am getting great sleep. Worth the price.

I sleep on the ErgoStar Evolution, and not just because it has a really cool name. It was originally going to be a guest bed that I could adjust for extra seating at parties and such but after a while I found myself sleeping on it every chance I got, so I just made it my regular bed. I think it is a great bed from a fabulous company, and I definitely recommend it!

As the saying goes, second sucks. I didn't want to be the guy who got the second best mattress on the market. So I ended up finding out about Astrabeds and going that route. They have the best latex mattresses, and I have experienced nothing but brilliance since sleeping on these mattresses. Couldn't be happier with them.

I own the Prodigy mattress and I must say I love to adjust it to my own comfort level. Latex is the health conscious and green type of mattress and is made in a very unique way. I am super confident in my sleep every night.