Asurion Insurance Services

I do not recommend Asurion to anyoneI had a Samsung swith insuranceI dropped the phone and the screen went blackI called Asurion and paid the $deductible to get a replacement devicewhich I knew would be new or refurbishedSo when I got the replacement phone it comes with the battery out and the back offWhen I went to put the battery in I noticed the water damage strip was pink, so I called Asurion because the replacement phone comes with a year warranty but I figured because it was water damage the warranty would be voidedI spoke with a women who told me I was in fact right my warranty would be no more good even though they sent me the phone like thatSo they did sent me a new one but it happened times! times they sent me a water damaged phone and started blaming usthey did eventually give us a refund but I was stuck without a phone, they are a scam

I filed an insurance claim and as their documents and their advertisement on the web states next day replacemen,t is not trueThey said they didn't order enough phones and are out of stock so too bad phone will be shipped whenever they receive themThey actually said the phones are more popular than they thoughtNot acceptable you pay for s service they say they will provide and they don't! They hung up me times when trying to transfer me and never called me backI would not recommend them and I canceled my insurance with themSo be aware they don't have to replace your phone until they decide to order enough for customer demand! Don't use them!!!!

This company is the most dishonest company I have worked with. We called to make a claim on our phone, the representative that helped us told us we would be charged $100 on our next bill. We agreed to the $100, once we got the phone and looked at our bill we were charged $199. After calling the company and speaking with three different agents this is my fault that I should have know that we did not qualify. I would highly recommend not doing business with this company, as they do not give accurate information and do not care that their employees give incorrect information.

My name is [redacted] and on May 12th I processed a claim with Asurion. My claim number was XXXXXXXXX. My phone's screen was damaged and I was in need of a replacement phone. Upon making my claim I was notified that my particular phone was on back order and that I would be notified when my phone became available. On the same day that I made the claim I was then sent an email with my claim ID number. After 15 days of not receiving any notification from Ausrion I took it upon myself to contact the company to investigate the matter. I was then informed that my phone was still on back order because the company had tried to contact me several times in efforts to let me know that my phone was now available. The contact number I gave them is my work number. I am the owner of business and have 2 secretaries that handle incoming phone calls. Both of them claim that not once in the 15 period did we receive any phone calls from Asurion. While I was on the phone with a customer representative from Asurion I was told that the phone calls that were placed in efforts to contact me are made from an automated service and that it randomly calls out. I then asked the customer representative to tell me what days the phone calls had transpired. She told me 5 separate dates of which 2 of the dates fell on the weekend, furthermore she told me that the calls might have been made in the evenings when no one was available to answer. My complaint is that no where on the form that I filled out was I notified that an automated service is going to call me in the evenings and also on the weekends. Why was I not then sent an email? My email was on file and I had already been sent an email on the day I made the claim. So obviously Asurion had my email. In the professional world, which you guys are in incase you were not aware of this fact, you call to speak with someone from 8-5pm, and certainly not in the evenings. Furthermore, in the professional world hours of operation are not conducted on the weekends. In the professional world you send out an email to notify customer of any issue. 15 days pass and Asurion's effort to help me, a paying customer, is to send out automated calls in the evenings and during the weekend? Zero attempt to send an email? That is completely ridiculous. This level of professionalism displayed by Asurion is completely unacceptable. Asurion main purpose is to resolve problems with customer's phones, and I had an issue with my phone that needed to be tended as quickly as possible and in a professional manner. My story will be told to all of my friends, family, and colleagues. Asurion does not care help out it's customers. I am now going on my 15th day of not having a phone simply because no one in Asurion made an effort to contact me. An automated service that calls "at random," which are the worlds your own customer representative used to explain to me, does not suffice as an attempt to contact me. In the professional world hours of operation are from 8-5pm, Monday-Friday, and in the professional world EVERYONE is aware of emails as a professional method of communication. It's too much effort for someone to send me a courtesy email? RIDICULOUS. -A very dissatisfied customer.

I've paid full price for a phone from Verizon Wireless (LG G2)I've been paying for insurance for years and this is the second time I've ever had to submit a claimI was notified that the phone phone I paid in full for was not available, I was offered a phone of lessor value and noted to pay one hundred dollar deductibleI've been a loyal paying customer for all these years and for what? A phone on back order, a suggested phone of lessor value, a deductible after paying for nothing for yearsI also tried asking for a temporary phone as I need it for work and was not assisted at allI feel scammed

This has got to be the hands down the worst experience I have ever had with a service driven companyI have paid them every month to use their service, but yet when it comes time for my replacement when I really need one- THEY CAN'T HELP MEIts been over a week, and the phone is still on back orderI GET that it's an Apple issue, but if you are service driven company you should plans in place to provide SERVICE to you clientsSEND ME A LONER PHONE, or CHANGE THE MODEL, that's a startI mean h [redacted] you're sending me a brand new $phone, put me in something less expensive, or even offer itCan you do that? Did you do that? NOI'm dropping this coverage as soon as I canThere are options out thereLastly, How can the Revdex.com give this company an A+ rating??? That's a joke, this company has over reviews with 86% of that being NEGATIVEEPIC FAIL on Asurion and the Revdex.com

This company has been extremely difficult to deal with in getting a replacement phone. Not only do they never pick up the phone for you to speak to a live person. I have contacted sprint my carrier to see if they can try to assist me in getting a live person on the phone they even have issues with getting someone live on the phone to give you any answers. It has now been a week no phone, I have been charged fee of 200 for replacement no time frame of when I will get this phone. Beyond frustrated thinking of even switching carriers. Asurion is the worst they state on automated 48 email updates Fail! If you pay for insurance monthly on a device have been chArged deductible then send the phone asap or at least offer a comparable replacement. Worst scam ever

Worst company I have ever had to deal with

I see why Asurion has such bad reviews online nowAfter filing a claim, I received a phone that was activated under another account(someone else's account?) I have one phone and one phone lineI first tried to work with Sprint via ChatI was told that I would need to call AsurionAfter DRIVING to a friends house, I tried to work with both Sprint and Asurion over the phone to rectify the issueAfter multiple calls and speaking to a few different agents, I was told that I'd have to go into the sprint store for helpSo I hopped in the car againWhen I arrived, the sprint rep worked with Asurion in an attempt to activate the phone to no availI was told that a different, new device would be shipped to me I received an email stating my claim had been completed and that Asurion was getting ready to ship I then received an email advising me that the new device was out of stock I hopped back online and attempted to use the Chat function with the Asurion repsI was told by the Asurion rep via Chat that I'd have to call if I wanted any help and that the chat function was for filing claims only(if you'll remember, I DON'T HAVE ANOTHER PHONE) To recap: My phone brokeI don't have another line to call on for help I was sent a phone that was unable to be activated Asurion and Sprint were not able to activate after: Chat Calling Driving to the store Sprint/Asurion opened a new claim I was notified that the claim was closed I was notified that the device I requested was not in stock I tried to get help from Asurion but was unable to due to chat reps only being able to handle opening claims

I was preparing a complete story of my problems with Asurion in getting a replacement tablet, but it got extremely large since it took three weeks Many of the problems previously discussed between the Revdex.com and MrM [redacted] of Asurion i.e., nothing said about tiers, deductible or refurbished items until after you have signed up, still exist and were a surprise to me MrM [redacted] had asked to have consumers to call him before filing a Revdex.com complaint I called on Friday, July which was the end of the second week after starting a claim I left a voice mail and, since the following Monday was a holiday, I received a call the following Tuesday I needed to call the representative back after I obtained some information, but the phone number was listed as invalid After talking to various people, I reached Patrice She was very helpful through all the following problems She managed to contact the individual who was to send out the email I should have received last Friday, Laurel She tried to send it at 12:but I didn't receive it due to email problems She tried again but got a failed message alert so she told me over the phone what they were Later in the afternoon I finally received the two emails which gave me two hardware options but did not indicate the previously mentioned buyout The email contained a username and password to access the options It also contained the following, "Please review your options carefully and select a replacement within hours to guarantee your selection" The replacements were very reasonable and one was actually an upgrade and I planned to accept it Since the keyboard was not included and I would have to buy another one and I was also thinking about a different brand, I wanted to check what the buyout wasSince it did not say anything about a buyout, I called and asked Laurel about it She said she had to contact someone else to get that She then "closed the file" and sent the information to whoever and told me I would receive a call I asked if I would actually get a call or was it to be another email in hours She said, it would be a call Since I never got a call that day, Tuesday, I called the next day and was transferred to at least two different people and eventually got back to Patrice She gave me a probable buyout price and, although it seemed reasonable, it wasn't large enough for me to change to a different product Patrice sent me back to Laurel Please note that all I wanted was to find out was what the buyout was, never did I say that I wanted a check When I got back to Laurel, I was surprised to find that "closed the file" meant that despite it was only a little over hours, not 24, I no longer had the guarantee of my selection Again, all I wanted was to find out what the buyout number was and now the Pro I was offered had half the memory and half the storage as the previous offer and the other was a Pro which I was told was no longer manufactured By the way, the second initial option was a refurbished no longer manufactured [redacted] *** My initial contact of Monday June took four hours, I got disconnected three times and I talked to different representatives from different departments before I was told I would receive an email with an affidavit to return along with a photo ID, serial number, etc That was the beginning of several phone calls, emails and discussions with at least another dozen representatives I accepted the buyout, received it today and was planning on putting additional money with it to purchase a replacement Surface Pro However, surprise! Not really, the check was $less than the email I received stating the value of the check I would be gettingI returned the check to MsChristy, listed by the Revdex.com to be the president, and told her to close the claim I was tired of all the run around and wanted nothing more to do with AsurionI decided to write this review in the hope that others might be prepared if they place a claim and since Asurion appears to average over thirteen complaints a week (in months according to the Revdex.com) it would appear useless to file a complaint

Increase rates for deductible went from $4-$for service they send the customer poor product and no one is monitoring what they are doing complete scam artist!!!!

I've had my original HTC DNA with Verizon for almost the full year contract until I dropped it and the screen crackedI filed a claim through Asurion and received a new phone with $deductibleI've had the phone for a couple days and noticed it was different then my lastThe back of the phone would slightly snap on and off not that much of a big dealThen came more, the headphone jack started malfunctioning along with the top and side buttonsThe phone was obviously refurbished and a piece of crapI called to tell what was going on and to receive a phone that actually worked correctlyI spoke to a representative named [redacted] (who refused to give me his last name) only to find out that I must file a new claim and pay another $deductibleThis was the worst customer service I've ever hadNow I'm stuck with a p.o.s phone that Asurion sent meI payed for this dam insurance I expect a working phone!

FILED A CLAIM 12/10/BOUGHT A CELL PHONE INSURANCE THRU ASURION BY [redacted] CAREPLAN/ MY CELL PHONE BROKE @ CHARGER CONNECTIONNO REIMBURSEMENT RECEIVED YET & IT'S 1/4/THE LEFT HAND DOES NOT KNOW WHAT THE RIGHT HAND IS DOING! NO REIMBURSEMENT RECEIVED YET..THEY KEEP SAYING THEIR EMAIL ERROR(MINE IS CLEAR) OR WE HAVE TO RESTART REQUEST AGAINPATHETIC! ITS BEEN ONE EXCUSE AFTER ANOTHER! I WOULD NOT RECOMMEND INSURANCENO ONE SHOULD HAVE TO GO THIS ORDEAL!!! I JUST NEED MY REIMBURSEMENT TO REPLACE MY PHONE THAT BROKE

This is the worst company I have ever been forced to work with The only reason that I am working with this company is because of my phone company [redacted] using this company to insure devices In essence your device is not what is insured, your account is what is insured My sister had an [redacted] account with a phone for my daughter and paid to insure the device I had the account transferred to my [redacted] account and continued to pay for insurance My daughters phone began to malfunction so I decided to file a claim with Asurion I was told by [redacted] that your deductable decreases every months and she had been paying the insurance for years That would mean that the deductable should have been $to have the phone repaired but Asurion did not want to honor the devices insurance period, I was still charged $to have the phone repaired as if I had just insured a year old phone The phone is an IPhone the new IPhone comes out in weeks! It is counterproductive to pay $for a out of style phone Aurion is the worst! When I called the company the representative Andrew was very nasty and unprofessional and seemed very disturbed when I said that I would file a complaint with the Revdex.com He sent me back through the process where I had to start over and wait for another representative to complete my transaction

I dropped my phone in a lake and Asurion had my phone to me the next dayI had to leave a positive review seeing all the negativesThey were friendly informative and fastThanks some much!

I filed a claim with a representative on a Saturday and was told my phone would arrive that following MondayI waited all day and no phoneCalled on Tuesday morning and the rep said the claim was never filed and filed one saying my phone would now not get to me until ThursdayAsked to speak to a supervisor to find out why my claim wasn't filed the first time, especially since I got an email confirmation saying it wasRep didn't want to transfer me but finally did after many attempts to request a supervisorSupervisor never apologized and never gave a reason as to why it was never filedShe offered to send me a $VISA gift card for the trouble and I agreedShe also said she would be following up with me to make sure I got the phone and the gift cardThis was over months ago and still no gift card or follow upHusbands phone accidentally fell and broke today and he called in a claimRep said she can't file claim for hours and would get back to himHe requested to talk to a supervisor to discuss the prior claim and the gift card and she refusedShe ended up hanging up on him because he kept asking to speak to a supervisorShe said they are not allowed to give out gift cards and when he asked if he was lied to she said she cannot confirm thatHORRIBLE customer service both times we have filed a claimWe have had cell phones for over years and this is the first time we have ever filed a claimJust so happened both phones broke within a couple months of each otherA company who takes your money monthly and then still asks for a $deductible should at least be willing to get you a new phone in a timely manner without hasselAs soon as we get the new phone we will be canceling the insurance and telling all our family and friends about the service we received

If you have this insurance it is worthless You should drop it immediatelyI have a damaged galaxy note and they want to replace it with an Show is that compatible What a waste of money On top of everything else there staff is incompetent not very helpful I tried to cancel the claim within just a few hours because they couldn't provide me with a compatible (and possibly a used phone replacement) and they wouldn't do it They stated they would still ship it and then I could return it for a credit

Part 1 of 2 WORST EXPERIENCE EVER!!! Never in my life have I had such a frustrating experience. Lost my phone and opened a claim onjuly 2nd. First phone did not make it out to delivery until july 6th TO THE WRONG ADDRESS. luckily the representative that made the mistake put the number to an address that was non existent. Tried to reach out to ups and correct the address but they stated that asurion had to make the change. Called asurion to make them aware oftheir mistake and advised them that someone needed to reach out to ups and correct it so phone could b delivered. Was advised by rep that phone was already on its way back and would need to send a second replacement. Got my replacement. And not only does the replacement have water damage but the battery has water damage as well. Why would someone send out a phone with water damage as a replacement? Call asurion and told them. Apparently I am being held responsible by a reps mistake and it now shows I have 2 phones ouT. Part 2 It was a hassle to get a replacement to my replacement. Needed a new credit card on file for them to fix their second mistake which I refused. Have had Verizon service for almost 2 years and have paid well over phone value on insurance and replacement fee. I am looking for new carrier for different reasons and one of the things I will b asking is who is the insurance carrier and it is is asurion that carrier will no longer b an option. Worst experience ever!!! Oh and 10 minutes ago my "replacement" phone was fully charged and it is now at 10%. Could it b the water damaged battery or is it the phone? As a mother of 2 always on the go the inconvenience is extreme.

Rude customer service agents and very confrontationalAlso it takes to long to receive your refund

The deductible for getting a replacement phone is hideously expensive ($for mine), on top of the $a month fee to insure your phone I haven't broken a phone in years, so the deductible plus years of monthly fees are worth more than the phone was new Despite this, I need my phone for work, so Ive submit a claim and I'm going to gamble with a "factory refurbished" phone Back when I had the [redacted] I went through several phones in the span of or three months because their "factory refurbished" phones would die with no warning, for no reason Rating a from to simply because despite their insanely expensive deductible, their next day shipping hasn't failed me, or anyone I know whose had the displeasure of dealing with this company, before