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Dear [redacted] , On behalf of all of us at Tory Burch, we would like to extend our sincerest apologies for the way your recent inquiry was handled regarding obtaining replacement hardware logo for your Tory Burch sandalsWhile we do not have spare parts available as this sandal launched in (Robinson Demi Wedge Sandal), we are happy to offer you a Tory Burch Gift Card I know our Customer Care Manager tried reaching you by phone and email to obtain original purchase details, but I understand life can be busy We will issue a electronic Tory Burch Gift Card in the amount of $in hopes that you may find another pair of sandals to loveI would recommend the Millers, an all time favorite, and they are available in various leathered colors - take a look here: [redacted] If you need any assistance selecting a new item, please feel free to reach out to usThis e-Gift Card will be sent to the email address we have on file within the next hours.We are very sorry for any inconvenience this has caused you and we look forward to resolving this matter as soon as possibleIt is of the utmost importance to us to deliver a superior experience to our customers and we will be sure to learn from this instance and improve our services going forward Sincerely, GinaTory Burch Customer Care ###-###-####

Dear ***, We are very sorry to learn about your experiencePlease be assured that we are investigating this matter and a Supervisor from our Tory B [redacted] Customer Care team will be in contact with you as soon as possibleThank you, Tory B [redacted] Customer Care

Dear [redacted] ***, Thank you for this feedback and we are very sorry to learn about your experienceWe are happy to inform you that we were able to update the shaddress to reflect the correct zip code and we are doing our best to ensure the order arrives in time for your event Typically, there is a very short window of time of which an order can be modified once it is submitted on the website, however, we will be sure to explore opportunities to improve this experienceWe thank you for your patronage.Warm Wishes, GinaTory Burch Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do not trust contacting you through email since I won't get a response through herePlease send gift card info through here or mail at [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , At this time, all pending authorizations have been reversed by the Order Review team for credit card ending in x [redacted] as of April *, (please see attached) Please feel free to reach me directly at ###-###-#### if you have any questions Sincerely, Gina M [redacted] Tory Burch Customer Care

Dear [redacted] ***, Thank you for contacting Tory Burch Customer CareWe apologize for the confusion while contacting our Customer Care teamThe refund amount was issued to the original Tory Burch Gift Card used on the order, (GC number ending in ..***)We will email you the full Gift Card number in a separate email in case you do not have that Gift Card any longerYou may redeem the gift card at toryburch.com or at any of our Tory Burch retail stores, at any timeWe sincerely apologize for any inconvenience we may have causedPlease feel free to contact us should you require additional informationSincerely, Gina Tory Burch Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am hoping to hear back from Tory Burch customer service soon Sincerely, [redacted] ***

Dear [redacted] , We are very sorry to learn about your experiencePlease be assured that we are investigating this matter and a Supervisor from our Tory Burch Customer Care team will be in contact with you as soon as possibleThank you, Tory Burch Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I received a refund in the full amount Sincerely, [redacted] ***

Revdex.com: The pending transaction was not reversed on the date stated by Tory BurchIt took almost days to fall of my credit cardSpecifically, it didn't fall off until about a week ago.In addition, the e-mail story they are giving the Revdex.com is bogusIn March, I created a new e-mail address with out new service provider and stopped using my previous e-mailWhen placing the order, I gave them my new e-mail address and all of the advertisements Tory Burch sends me also comes to this addressThey state the e-mail was used in FebruaryIt isn't possible because the e-mail address did not exist at that time.This company has a serious problemI'll never give their online store my credit card information again unless someone some their legal department contacts meI will not deal with their customer service department again Sincerely, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I only have days to respond tot Revdex.com, and as of today (day 5), I have yet not heard from the brand In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***, We are very sorry to learn about your experiencePlease be assured that we are investigating this matter and a Supervisor from our Tory Burch Customer Care team will be in contact with you as soon as possibleThank you, Tory Burch Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] ***, Thank you for taking the time to write about your recent experience. We apologize that the free shipping offer was not clear. We will be sure to pass along the feedback to the appropriate department. In the meantime, we would be happy to place an order directly and waive... the shipping fee for you. Your satisfaction is of the utmost importance to us. Please feel free to reach out if you have any questions or concerns. We are available 7 days, 8AM - midnight at ###-###-####. Sincerely, Your friends at Tory Burch Customer Care

Dear [redacted] ***, We are very sorry to learn about your Tory B [redacted] experience and we are looking forward to resolving this matter as soon as possible.We believe the store team has reached out directly to assist with processing a refundA return label will be provided so that the item can be shipped back for a refund as long as they have your mailing addressIf you need further assistance, please feel free to contact us at ###-###-####.Sincerely, Tory B [redacted] Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with a rep yesterday and a was told the issue has been resolved and the package would be overnighted to me so I should get it by I just got an alert from *** stating the package has been iintercepted and is being sent back to the senderThis has been the worst shopping experience everYour company clearly does not have proper communication between employeesNow once again I am left without this gift and my money!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not heard any solution and any respond what I had experiencedI want to hear the result of your investigation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Dear [redacted] ***, Thank you for contacting Tory BurchWe are happy to report that a Tory Burch e-Gift Card in the amount of $was sent to the email address we have on file on We hope that you find this to be a satisfactory resolution along with our deepest regrets that this issue surfaced for your Tory Burch RevasWe hope that you may find a new style that you will love and we would be very happy to assist you in making a selectionIf you need any assistance, please feel free to reach out to us.Sincerely, Gina Tory Burch Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They said they offered me 30% off due to the hassle and lack of customer service, but that is falseI ordered the shoes, originally, at 30% off when they were running a promotionNothing additional was offered by Tory Burch for their complete negligenceHowever, I did receive the shoes Sincerely, [redacted]