Atkins Asphalt Paving

Dear [redacted] , From all of us at Tory Burch, we would like to thank you for your patience as we investigated this matter and worked through a resolutionWe see that our Tory Burch Customer Care team has been in contact with you directly to facilitate an exchangeWe hope that this will offer the opportunity to find another style shoe or product that you may enjoyWe are here to assist you with all of your styling needs and would be more than happy to help you find another itemWe thank you for your kind understanding and sincerely apologize for any inconvenience we have causedSincerely, GinaTory Burch Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

As of today, I have not heard from the business AT ALL.NO correspondence form store or corporate

Dear ***, First, I want to thank you for taking the time to share your experience with us and to sincerely apologize for any inconvenience we have causedAccording to our records, we see that you have been in touch with our Customer Care team and it appears that a replacement order was sent
and out for delivery today. We will be sure to take a deeper look at the events that transpired to improve our serviceShould you need further assistance, please feel free to contact us at ###-###-#### and a Tory B*** Customer Care team member will be happy to assist you.From all of us at Tory B***, we hope that you will accept our apologies. Sincerely, Tory B*** Customer Care

Dear ***, We are very sorry to learn about your experienceThe level of quality in our products and services at Tory Burch is of the utmost importance to usWe understand that this matter has been resolved as we will be processing an exchange for you in the form of a Tory Burch Gift Card
Should you need further assistance, please feel free to contact us directly.Warm Wishes, Tory Burch Customer Care Team

At this time, I have been contacted directly by Tory Burch, LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[They keep leaving voicemails, I call them back and give them my email so we can communicate effectively and they do not email meWe have
only played phone tagPlease have them directly contact me via email at ***]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** *** ***, I would like to thank you for taking the time to speak with me directlyI am very sorry to learn about your experienceI have noted several opportunities of which I will take back and discuss with the team to ensure the service we provide is of the
utmost importance. Should you need anything in the future, please feel free to contact me directly at ###-###-####. Sincerely, Gina Tory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***, Thank you for your patience as we investigated this matterWe are very sorry to learn that the Gemini Link Large Shoulder Bag caused you discomfortWhile typically, we do not accept returns on worn merchandise, we are happy to make an exception and exchange this item for a merchandise creditThe credit will be issued in the form of an electronic Gift Card, and can be redeemed at *** or at any of our Tory B*** retail stores at any timeIn order to facilitate this exchange, a Tory B*** Customer Care Supervisor will reach out to you and email a pre-paid electronic UPS return label to the email address we have on file, so that the handbag can be returned to our fulfillment centerUpon receipt, we will go ahead and issue the credit. It is of the utmost importance at Tory B*** to ensure our customers are satisfied with our products and servicesWe would love the opportunity to assist you directly and help you find an another item. We sincerely apologize for the inconvenience and hope that this resolution satisfies your expectationsShould you need further assistance, please feel free to contact us directly Warm wishes, Gina Tory B*** Customer Care Tell us why here

Dear *** *** ***, We would like to thank you for your patience as we worked through a resolutionWe see that our Tory Burch Customer Care team has been in contact with you directly to facilitate a refundWe are here to assist you with any questions or concerns you may haveFrom all
of us at Tory Burch, we are very sorry for the inconvenience we have caused We thank you for your kind understandingSincerely, Gina Tory Burch Customer Care

Dear I*** ***, Thank you for contacting Tory B***We are sorry to learn about your experienceAccording to our records, the store management team has been in contact with you directly to discuss a resolution. We thank you for your patience and wish that you have a great day. Sincerely, Tory B*** Customer Care team

Dear ***, Thank you for contacting Tory BurchWe are so sorry to learn about your recent experience while placing an order at ***; please be assured that we are investigating this issue to improve our shopping experienceWe understand that you spoke to our Customer Care team
and that they were able to place a new order for the Britten Tote for a similar amount as your initial order. We hope that you are satisfied with this resolution and we welcome you to contact us again should there be anything we can do for your in the future. Sincerely, GinaTory Burch Customer Care###-###-####

Dear *** *** ***, Thank you for contacting Tory BurchIt is of the utmost importance to us to satisfy our customersPlease be assured that a refund for the missing McGraw Triple Compartment Satchel will be issued today. We sincerely aplologize that this item was not
included in your original order and we thank you for your patience while waiting for the results of the *** TracerYou may expect to see the credit post to your account within the next 3-business days.Should you need further assistance, please feel free to contact usSincerely, GinaTory Burch Customer Care###-###-####

Dear *** ***, We are very sorry to learn about your experienceA Tory Burch Team Lead has reached out to you directly by phone and email to resolve this matterAt this time, we have processed the refund and you may expect to see the credit appear on your statement within the
next 3-business days. Sincerely,Gina Tory Burch Customer Care

Dear *** *** **, Thank you for taking the time to write about your experience at the Tory Burch Outlet in Ontario Mills, CAYour satisfaction in our products and services is of the utmost importance to usWe will be sure to pass along this feedback to the appropriate team that may further
investigate the experience you had earlier this month.Should you need further assistance, please feel free to contact us at ###-###-#### and a Tory Burch Customer Care Representative will be more than happy to assist you.Sincerely, Your friends at Tory Burch

Dear *** ***, At Tory Burch, your satisfaction is of the utmost importance to usWe sincerely apologize for any inconvenience you experienced with the Ella ToteAccording to our records, we see that this matter was resolved on 9/**/16. Should you need further assistance, please feel
free to contact us directly. Sincerely, Tory Burch Customer Care

Dear *** ***, Thank you for your patience as we investigated this matterWe are very sorry to learn that the Gabrielle Demi Heel Pumps caused discomfort for your wifeWhile typically, we do not accept returns on worn merchandise, we are happy to make an exception and exchange the shoes for a merchandise credit, which will be issued in the form of an electronic Gift Card, and can be redeemed at *** or at any of our Tory Burch retail storesWe want you and your wife to love our products as much as we do and we do hope that this will provide the opportunity to find an item that is the perfect fitIn order to facilitate this exchange, a Tory Burch Customer Care Supervisor will reach out to you and email a pre-paid electronic UPS return label to the email address we have on file, so that the shoes can be returned to our fulfillment centerUpon receipt, we will go ahead and issue the credit.We sincerely apologize for the inconvenience and hope that this resolution satisfies your expectationsShould you need further assistance, please feel free to contact us directly. Warm wishes,*** Tory Burch Customer Care

Dear *** ***, From all of us at Tory Burch, we sincerely apologize for any inconvenience we have causedAt this time, you may have received an email correspondence from a Customer Care team member on June ***, which indicated that we have processed an exchange for the Robinson
Double zip tote at the discounted amountThe package should have arrived to you via *** Next Day (Tracking# *** and order# ***).Should you need further assistance, please feel free to contact us and we would be happy to assist you.Sincerely, ***Tory Burch Customer Care###-###-#### (TORY)***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I reject this response because it is a GENERIC response and it is the same response I received from their customer care unit via email I p***ased this bag on 11/** and I contacted Tory B*** in November about this bag Each time the customer care area sent me and email, it was that someone would have contacted me To Date, weeks have gone by and no one has contacted me to resolved this isssue Therefore, I reject this response and want specifics about how this will be resolved Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***