Atkins Asphalt Paving

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Tory Burch Customer service has failed to reach out to me after several attempts by me calling their customer service lineThey keep telling me that someone will call me shortly and no one bothers, I also have an incident open with them (***) from 12/**/which seems to have gone in a black holeExtremely POOR customer relations/service, very disappointed by the brand
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** *** ***, I am happy to learn that our Customer Care Team Lead resolved this matter for you. Typically, if you cancel an order, the pending payment authorization(s) must be released by *** or the financial institution. I apologize for any inconvenience this
experience has caused, and for the overdraft fees that incurred to your accountPlease be assured that we have issued a credit at this time. We will take this learning opportunity to improve our service in the futureShould you need further assistance, please feel free to contact us.Sincerely, ***Tory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We purchased two shoes from Tory burch Las vegas store while there are defective items, we contact Tory burch customer service and they delay to resolve our issue for about two months, and when they finally get back to us to resolve our issue by issue full refund to our credit card, however they delay again for about one month even though we contact Tory burch customer service by email and phone over timesWhich cause $overdraft fee and we have to pay it first .It is Tory burch fault to cause thisIf Tory burch can resolve the issue on time, there will not $additional fee to be occurredIt is unbeliveable they need three months to resolve issue even though customer contact them over times
Tory burch must refund $to our credit card
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
I submitted this complaint because of incessant problems with the customer care departmentI am requesting escalation of the problem above the department, because what Gina continues to state in the Revdex.com reply conflicts with other reasons for the problems with the chargeI can assure you that there are no problems with my billing addressI have even confirmed this with ***This is a problem on Tory Burch's end*** agreesAnd others have complained of similar problems on FacebookI am attaching two of the Facebook complaints for your records.So please have someone that is a manager and in charge of operations contact me. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Thank you for contacting Tory BurchWe regret to learn about your recent experience and sincerely apologize for any inconvenience we may have causedAt Tory Burch, we strive to convey the utmost level of satisfaction and quality in our products and service.
According to our records, our Customer Care team received your initial email inquiry on May *, expressing dissatisfaction with the Tory Burch Jelly Thora sandal via the email address: ***. Please be assured that we make every effort to repair merchandise, and if we cannot, we are happy to offer a replacement or Tory Burch Gift Card for the value of the itemIn this instance, we found that the Jelly Thora sandal could not be repaired given the type material it is. In lieu of a repair, on 5/**/15, we emailed a Tory Burch Gift Card in the amount of $to enjoy toward a new purchase at toryburch.com or any of our Tory Burch retail stores. We thank you for your kind understanding and do hope that you will contact us should you have any questions.Sincerely, GinaTory Burch Customer Care***

Dear *** ***, From all of us at Tory Burch, we would like to extend our sincerest apologies for the recent experience you had while contacting our Customer Care team and for the cancellation of your original order (***)We want to thank you for taking the time to contact us and
share this experience as we will certainly learn from it and improve our services based on the events that occurredAccording to our records, we see that you spoke to Lionor yesterday, 10/*/2015, who was able to locate the gift item and ship it complimentary from one of our Tory Burch retail stores as a token of our sincerest apologies At Tory Burch, it is of utmost importance to satisfy our customers in the level of products and service we offerWe do hope that you will contact us again should there be anything we can assist you with in the future.Warmest regards, GinaTory Burch Customer Care

Dear [redacted],  From all of us at Tory Burch, we want to express our sincerest apologies for any inconvenience caused and we hope that another item can be enjoyed using the Tory Burch Gift Card we issued 12/**/17.  Should you need direct assistance, please feel free to contact Tory Burch Customer Care.  Wishing you a healthy and happy New Year. Sincerely, Gina Tory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It was very generous of them to provide a gift card in the full amount paid for the wallet. Thank you for being so amicable in finding a resolution!
Sincerely,
[redacted]

Dear [redacted], We are very sorry to learn about your Tory Burch item. Our Customer Care team would be more than happy to exchange the item for a Tory Burch Gift Card. You may have received an email and voicemail directly from Francesca, Customer Care Team Lead that will resolve this matter for you directly. If you would kindly reach out to [redacted] with Attn: [redacted] in the subject line, we will be sure that this matter is resolved as soon as possible.We thank you and sincerely apologize for any inconvenience this has caused.Warm Wishes, GinaTory Burch Customer Care

Revdex.com:At this time, my complaint, ID [redacted] regarding Tory Burch, LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted],  Thank you for sharing this experience with us. Our customers are of the utmost importance to us and we strive to deliver an experience that exceeds your expectations.  According to our records, we see that a Tory Burch Customer Care associate has contacted...

you directly to resolve this matter. We sincerely apologize for any inconvenience this has caused and do hope to resolve this matter immediately. We thank you for your patience and understanding. Sincerely, GinaTory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I only have 6 days to respond tot Revdex.com, and as of today (day 5), I have yet not heard from the brand.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not heard any solution and any respond what I had experienced. I want to hear the result of your investigation. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I received a refund in the full amount. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Tory Burch. We are happy to report that a Tory Burch e-Gift Card in the amount of $228 was sent to the email address we have on file on 10/**/17. We hope that you find this to be a satisfactory resolution along with our deepest regrets that this issue...

surfaced for your Tory Burch Revas. We hope that you may find a new style that you will love and we would be very happy to assist you in making a selection. If you need any assistance, please feel free to reach out to us.Sincerely, Gina Tory Burch Customer Care

Dear [redacted], Thank you for your reply and kind understanding. As per your request, we have shipped a physical Tory Burch Gift Card in the amount of $75.00 to the address you provided. You may expect to receive the GC via [redacted] within 3-5 business days. The [redacted] tracking number is [redacted] - please allow 24 hours for the tracking system to update and show movement on the package. The GC does not expire and can be redeemed at any of our Tory Burch retail stores or at toryburch.com at any time.From all of us at Tory Burch, we thank you for your time and extend our deepest apologies for any inconvenience we may have caused.Sincerely, GinaTory Burch Customer Care

We believe this matter has been resolved, as two of our Customer Care team members have been in contact with Jonna directly.Sincerely, Gina Tory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]; unfortunately I'm still without the item ordered but at least I received refund. I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], On behalf of all of us at Tory Burch, we would like to extend our sincerest apologies for the way your recent inquiry was handled regarding obtaining replacement hardware logo for your Tory Burch sandals. While we do not have spare parts available as this...

sandal launched in 2012 (Robinson Demi Wedge Sandal), we are happy to offer you a Tory Burch Gift Card.  I know our Customer Care Manager tried reaching you by phone and email to obtain original purchase details, but I understand life can be busy.  We will issue a electronic Tory Burch Gift Card in the amount of $198 in hopes that you may find another pair of sandals to love. I would recommend the Millers, an all time favorite, and they are available in various leathered colors - take a look here: [redacted]  If you need any assistance selecting a new item, please feel free to reach out to us. This e-Gift Card will be sent to the email address we have on file within the next 24 hours.We are very sorry for any inconvenience this has caused you and we look forward to resolving this matter as soon as possible. It is of the utmost importance to us to deliver a superior experience to our customers and we will be sure to learn from this instance and improve our services going forward.
Sincerely,
GinaTory Burch Customer Care
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