Atkins Asphalt Paving

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am hoping to hear back from Tory Burch customer service soon.
Sincerely,
[redacted]

Dear [redacted],  We are very sorry to learn about your experience at Tory Burch. Our Tory Burch Customer Care team has been in contact with you directly to resolve this matter. We thank you for your kind understanding. Sincerely, GinaTory Burch Customer Care

Dear [redacted], Thank you for contacting Tory Burch Customer Care. We apologize for the confusion while contacting our Customer Care team. The refund amount was issued to the original Tory Burch Gift Card used on the order, (GC number ending in ..[redacted]). We will email you the full Gift Card number in a...

separate email in case you do not have that Gift Card any longer. You may redeem the gift card at toryburch.com or at any of our Tory Burch retail stores, at any time. We sincerely apologize for any inconvenience we may have caused. Please feel free to contact us should you require additional information. Sincerely, Gina Tory Burch Customer Care

Dear [redacted], We are very sorry to learn about your Tory B[redacted] experience and we are looking forward to resolving this matter as soon as possible.We believe the store team has reached out directly to assist with processing a refund. A return label will be provided so that...

the item can be shipped back for a refund as long as they have your mailing address. If you need further assistance, please feel free to contact us at ###-###-####.Sincerely, Tory B[redacted] Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not trust contacting you through email since I won't get a  response through here. Please send gift card info through here or mail at [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
The pending transaction was not reversed on the date stated by Tory Burch. It took almost 30 days to fall of my credit card. Specifically, it didn't fall off until about a week ago.In addition, the e-mail story they are giving the Revdex.com is bogus. In March, I created a new e-mail address with out new service provider and stopped using my previous e-mail. When placing the order, I gave them my new e-mail address and all of the advertisements Tory Burch sends me also comes to this address. They state the e-mail was used in February. It isn't possible because the e-mail address did not exist at that time.This company has a serious problem. I'll never give their online store my credit card information again unless someone some their legal department contacts me. I will not deal with their customer service department again.
Sincerely,
[redacted]

Dear [redacted], We are deeply sorry to learn about your recent experience and for any inconvenience this matter has caused.  After reviewing this matter in more detail, it appears that the order attempts made at [redacted] on 3/**/2017 were...

unsuccessful due to a billing discrepancy.  Please be assured that there have been no charges made to your credit card at this time. Pending authorizations are removed and fall off your account automatically if the amount held is not settled or invoiced.  We would love the opportunity to speak to you about this matter in more detail given the nature of the issue and sensitivity of credit card information. I left a voicemail with my direct contact information so that we can discuss the nature of the discrepancy and try to place your order again. I understand your concern about our final sale return policy during Private Sale events - please be assured that in the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense.At Tory Burch, the level of service we provide in our products and services is of the utmost importance to us. We would be happy to speak to you and resolve this matter as soon as possible.Please feel free to reach me directly at ###-###-####. Sincerely, Gina M.Tory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have already returned the product. Wait for the send back gift card.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They said they offered me 30% off due to the hassle and lack of customer service, but that is false. I ordered the shoes, originally, at 30% off when they were running a promotion. Nothing additional was offered by Tory Burch for their complete negligence. However, I did receive the shoes.
Sincerely,
[redacted]

We were able to assist the [redacted] in ordering shoes and they should have arrived last week. Our Retail store team offered a discount of 30% as a token of our sincerest apologies for all of the issues [redacted] encountered while attempting to...

purchase during a promotional period.Should you need additional information, please feel free to contact us.Sincerely, [redacted]Tory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 I spoke with a rep yesterday and a was told the issue has been resolved and the package would be overnighted to me so I should get it by 6/**/17. I just got an alert from [redacted] stating the package has been iintercepted and is being sent back to the sender. This has been the worst shopping experience ever. Your company clearly does not have proper communication between employees. Now once again I am left without this gift and my money!!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear M[redacted]Thank you for contacting Tory Burch. I would like to extend my sincerest apologies that the Hex-Logo Hinged Bracelet was a smaller fit than you expected. We have passed along your feedback to our production team so that we may further inspect the sizing of this item. At this time, we...

see that a refund was issued for all 5 bracelets that you purchased. This refund was processed yesterday, 11/*/16. You may expect to see the refund posted to your original form of payment within the next 3-5 business days.  Additionally, I left you a voicemail to speak about your experience in more detail. Please feel free to contact me at ###-###-####. Sincerely, GinaTory Burch Customer Care

Dear [redacted],  From all of us at Tory Burch, we would like to thank you for your patience as we investigated this matter and worked through a resolution. We see that our Tory Burch Customer Care team has been in contact with you directly to facilitate an exchange. We hope...

that this will offer the opportunity to find another style shoe or product that you may enjoy. We are here to assist you with all of your styling needs and would be more than happy to help you find another item. We thank you for your kind understanding and sincerely apologize for any inconvenience we have caused. Sincerely, GinaTory Burch Customer Care

Dea[redacted], Thank you for taking the time to write about your experience. According to our records, we see that a refund has been processed for your recent order. We sincerely apologize for any inconvenience we have caused. Your satisfaction is of the utmost most important to us....

Should you need assistance in the future, please feel free to contact us at ###-###-####. Sincerely, Your friends at Tory Burch Customer Care

Dear [redacted],   At this time, all pending authorizations have been reversed by the Order Review team for credit card ending in x[redacted] as of April *, 2017 (please see attached).  Please feel free to reach me directly at ###-###-#### if you have any questions.    Sincerely, Gina M[redacted]Tory Burch Customer Care

Dear [redacted], It is of the utmost importance to satisfy our customers in the level of products and services we provide -- we are so sorry that you were not happy with the Fleming Tote. We see that our Tory Burch Customer Care department has contacted you directly to resolve this matter. We hope that...

we will have the opportunity to assist you directly in the future.  Sincerely, GinaTory Burch Customer Care