Atlantic Toyota / Scion

Review: I leased a car on 9/**/2015 from Atlantic Totoya. already have a signed contract on my 2015 Toyota Highlander. (Vin [redacted]) After a week finance department's Mr. John V[redacted] called me today(10/**/2015) states that I will have to sign another new contract which increases my monthly lease payment. If I do not agree they are going to take the car away.

I am extremely disappointed and this my first time I leased a Toyota. I have leased from other car companies before and haven't heard anything happened like this after signing the lease contract.

Please advise. I am not sure what legal and ethical basis they can do this.

Thanks,Desired Settlement: Honor the already signed lease agreement.

Business

Response:

There was a residual error in the lease figures and the finance manager contacted Mr. E[redacted] to let him know, and asked if he would come in to sign a new contract with the correct residual. Mr E[redacted] is exagerating about the finance manager saying we would take the car away. In any case, as a good will gesture, we will contact the bank and pay the difference. Mr. E[redacted] will not have to resign anything. The finance manager has already contacted him to let him know that the matter is settled. Mr. E[redacted] is very happy.Steve W[redacted]Business DirectorAtlantic Toyota

Review: On 7/*/2013 I brought my car, Toyota Prius 2010, to the dealer shop for repair, located at [redacted]. Account no: [redacted] Invoice no: [redacted]. Customer no: [redacted]

I complained that the light for the hybrid system is on. After over an hour the service person, [redacted], called me and said that they could not find the cause of the problem and advise me to bring the car again and leave it for few days to try to figure out the problem. Then he asked me to pay the bill for their time, when I argued with him he insisted that I have to pay for the time spent on the car. So I disputed the payment with my credit card. But I received the same bill again in the mail.

The service center failed to fix the problem or even to diagnose the problem. What is it that I am paying for? I do not pay for the time spent on the car; I pay for the service that was provided. And no services were provided to me on that day.

I do not think I have to take this matter to any further action or to a claim court, I am sure that someone will understand and resolve this problem. This is not my first time to bring my car at this dealer shop for service, and I always pay my bill when the service is been provided.

I would appreciate if you agree to waive this bill to a customer for many years of service at your center.

Thank you for your consideration.

[redacted]Desired Settlement: Waive / Cancel the given bill of $128.17

Business

Response:

The vehicle was bought in with a hybrid light on. Several techicians spent more then one hour on the vehicle and did perform a check of the complete hybrid system. We reset the system and told the customer if the light should come back on he will need to return. This is standard procedure in a case like this. we are just looking to paid for our minimum diagnostic charge. We will also persue with customers credit card company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The light came back before I even leave the service center, and you failed to even diagnose the problem, no service was done on my car to pay for. I'll peruse with a lawsuit, for unethical request of charge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] has taken this matter to Small Claims Court. I am pleased to inform you that this matter has been resolved in its entirety. Should you have any questions or concerns please do not hesitate to contact me.

Review: I purchased a Certified Pre-Owned 2011 Toyotal Camry on 10/**/2014 from this dealership. While test driving the car I noticed that the tire pressure guage was on. As part of the deal it was agreed upon that the dealership would take care of that issue. I brought the car in a few days later to have it fixed. Instead of fixing the issue, the service area just filled the tire with air and said it was fixed. On my way home from the dealership the tire pressure light went back on indicating that they didn't fix the problem. As I was going on a long trip that weekend, I brought the car to a [redacted] the Friday of the same week to have them plug the tire, only to find out that the tire was not fixable as there was a nail in the sidewall of the tire. I spent over $150 out of my own pocket to have it fixed as it couldn't wait. After speaking to the salesperson who sold me the car; [redacted], I asked him what they could do for me given my inconvenience. He said he would speak to his [redacted] and let me know. A few days later I spoke with him again and he said that they would send me a check for $308 (1 months payment). This was months ago. I spoke to him approximately 3 weeks later and he told me that they fired all the [redacted] including the [redacted] who approved the refund so it would take some extra time. I then stopped in 2 weeks ago and spoke with [redacted] again and he told me he would speak to one of his [redacted] and call me the next day. I never received a call from him. I'm totally frustrated and annoyed with the service received at this dealership. I'm tired of broken promises and chasing around the salesperson for answers. At this point I'd like to just get the check promised to me for $308 and be done with this dealership.Desired Settlement: The desired outcome would be getting a check from this dealership for the $308 that I was promised for having to replace a tire that they sold to me with a nail in the sidewall and not fixing it when I brought it in to be fixed.

Business

Response:

Good afternoon: I have already signed a check request for the client to recieve $308.00. This was supposed to be handled via our pre-owned [redacted] and unfortunately did not. He has since been let go from the dealership. I called the client today and I am awaiting a return phone call to let him know the status of the $308.00. The check will be issued early next week. Sincere apology for us "NOT" addressing this issue properly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: More than three month ago, I negotiated and leased a new Toyota.

During negotiations, I was promised - by my salesman and financial adviser 2 things that were never delivered:

1. The dealership will take care of the wear and tear bill from Toyota Financial ($376), and

2. pay 2 monthly lease payments ($379 each).

The salesman said that I will receive the next bill from Toyota Financial in 45 days. To my surprise, I received the fill within 2 weeks. I contacted my salesman via email. He acknowledged his promises but after a few emails referred me to his boss and stopped communicating with me. The boss, during our first conversation with very intimidating tone of voice said "Forget it, you are not getting it".

After that, neither he nor his boss nor customer relations person nor [redacted] never returned my calls.

After dozens of calls to this dealership and dozens of unanswered messages, I tried to resolve this issue with the help from Toyota Financial but they said the agreement is made with dealership and they cannot enforce anything. After my contact with Toyota, [redacted] left a message on my machine to call him. I called multiple times but did not receive a call back.Desired Settlement: I would like Refund check for $1134.00 - damages bill + 2 lease payments as soon as possible.

Business

Response:

To whom this may concern :

Please find attached documentation showing there is no promise or conversation about damage or payments (On New Car).We did promised customer last two payments left on her old 2011 Toyota Rav 4 lease,We have attached proof showing that those 2 Payments have been paid off to Toyota by us as agreed upon.We did contacted customer on 08/**/2014 and offered her $376 towards her damage just because of good will and our desire to meet the customer needs but customer refused to take this offer.We did honored our terms that we agreed on (paying 2 old car lease payment).We can still honor customer same offer if she is interested.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am attaching a printout of a few emails from my salesman where you can clearly see the promises of 2 payments and wear and tear.

The reason the dealership does not have anything in writing is because I was told that 2 payment will come from Toyota Financial automatically after they process my paperwork. Since I bought and picked up my vehicle same day, I did not have a chance to check this out. Only after I received a bill from Toyota Financial within 15 days, I called them to inquire about my 2 promised payments. Toyota Financial told me that no such a program ever existed and deal like that is made only between dealer and buyer.

Later (4 month later), the manager from dealership told me that they could postpone my payment for 2 month, not pay it. I did not hear anything like that during sale negotiation or in the attached email.

I consider such practices manipulating and deceiving.

I was promised 2 monthly payments and wear and tear and this is what I am looking for.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

-- No information was provided by the responder as

to whom I should be contacting to facilitate the resolution of this discussion.

-- All negotiations were completed at time of purchase and verified after the fact by correspondence with the sales person

(see attachment). As a result, in my opinion, no further negotiations are needed until the total payment of $1134.00

is received.

If management wishes to have further discussion after payment is received, I would be more than happy to have a diplomatic discussion

with whomever wishes to have a conversation with me at that point.

-- If this payment is not received, it will mean that I was lied to, manipulated and deceived during the purchasing process.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per our previous recommendation we would would like to have the client come into the dealership to have a civil/professional conversation/meeting with regards to a fair/equitable solution. The contact person will be [redacted] from the dealership.

Review: On October [redacted] I turned in my 2011 Leased Rav 4 and Leased a 2013 Corolla. I was charged for GAP insurance 3 times. I went back to the dealer on October [redacted] to discuss the issue with them and they said they would refund me $402. I have been calling them weekly for this money and have been given different excuses each time. I have asked to speak with [redacted] who never gets on the phone. I keep getting the [redacted] who caused the problem to begin with, [redacted]. Today is November [redacted] and I have yet to receive my money. I called [redacted] this evening and was told that he would return my call tonight and he did not. I am angry now for getting this run around.Desired Settlement: I would hope that the Revdex.com would contact them and be able to get my money back for me.

Business

Response:

Good evening:

The consumer has been issued the reimbursement check for the amount of $402.00. The issue has been resolved.

Check # is [redacted] and it will be mailed tomorrow.

All the best!

Review: On June **, 2013, we went to Toyota in [redacted] and left a deposit of $500.00 on my Citicard account even though we were not positive we would be leasing a car from them. The next day we decided that to go to [redacted] for maintenance would be too much of a trip (we live in Mount Sinai). On the receipt of the deposit they wrote 100% refundable. I have spoken to the manager and he assured me that the $500.00 was credited to my account - that was over a week ago. After numerous calls and their telling me that it takes a few days to have this deleted on my account, there is still no credit on my card. I called this morning because a salesman told me yesterday that he would give me a confirmation number to show that he contacted my credit card company. He never called again to give me the confirmation number. It is now three weeks that they are holding my money and I am totally frustrated with them. They are constantly lying to me and have caused me to file this complaint. Please help me with this.Desired Settlement: To have the $500.00 credited to my account.

Business

Response:

Good afternoon:

Please be advised that the refund was already issued on July [redacted] 2013.

Thanks:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband and I purchased a used 2007 Toyota Camry in September 2012. The only reason we purchased the vehicle is because we had the option to purchase an extended warranty. We were told that we were purchasing an extended warranty that would cover the life of the loan that we took out. A few weeks ago we brought the car to the Toyota Service area to look at why the steering wheel was shaking. We were told the car needed 2 new tires and an alignment. Now since we had the car, only 6,000 miles were used. We were also told the car had a very bad oil pan leak and a power steering leak. I told the service rep that we had an extended warranty. He said the tires and alignment would not be covered, which I understood but he would look into our warranty to see about the leaks. He called back and said that our warranty expired in October 2013 and that it would be around $400 for the tires and alignment. I said that we hardly put any miles on the vehicle since we owned it and I just wanted the cheapest tire he had because we do not drive the vehicle that much and that I would look into my paperwork for the warranty. He called back and took $20 off each tire and said that was the cheapest he had. I said I couldn't afford that and I would take my car somewhere else. He told me that if I want to take my car to a young kid that has no clue what they are doing that was up to me. He was extremely rude. He said I had to pay $120 for a labor charge for them looking at the vehicle. I told him I did not have that money to waste and then he said he would only charge me a half hour worth of labor just so I could pick up my car. By this time I was furious and just wanted my car back so I paid the $60 dollars. Then I took my car my car somewhere else and got 2 new tires and an alignment for $250. Then there was the issue of this warranty that I still had to resolve. We called the phone number from the certified paperwork we had, which said the warranty we had was for 72 months or 100,000 miles. They told us that the warranty we purchased was dated back to the original service date which we were told was in 2006! He said to us that he did not know why they would sell us this warranty when a used car comes with a 1 year power-train warranty. So basically we spent $2000 on top of a free warranty that we already had!? This just keeps getting better...They opened a case for us and said the dealership would get back to us because they sold us the warranty. In the meantime I went through all of the paperwork I have for this vehicle. I found a paper from the V.S.C.R. Inc. that states service contract reimbursement guarantee. The effective date is 9/*/12 and the expiration date is 9/*/19. I call the phone number on this paperwork and they told me they no longer deal with this dealership and that I would need to contact the dealership for reimbursement. When the dealership finally got back to me about our case being opened she told us that the extended warranty was only good until October 2013. I told her about the paperwork from V.S.C.R. and she told me to fax it over so she could see it. Then when I called her back to see if she received it she told be she could not read the paperwork. She told me to speak to the [redacted] because she could not help me. I called numerous times and kept leaving messages and told they were "busy" I finally got someone to speak with me. I asked him to pull up my records about the paper from V.S.C.R and he told me he couldn't because they weren't kept on site. He suggested I come into the dealership and speak to the [redacted]. So the next day I went down and spoke to the use car manager, who told me he was not the one to help me either! He said he would speak to the Finance manger but he came back and said I could "wait a few hours to be seen or come back another day." I asked him to make copies of the paperwork and to have the right person call me the next day. Of course I did not hear anything from them the next day and when I called them no one was available. The following day I called again and finally got the [redacted] to call me back. He said the [redacted] never gave him my paperwork and he asked me to repeat my problem from the beginning. After going into the whole warranty coverage problem, he miraculously knew what I had purchased and told me that I purchased what was left of the original warranty. I told him that was not what I was told when we purchased the vehicle and why would I only purchase a year of coverage if the vehicle already came with a year of coverage? He said he would have done it differently if I purchased the warranty with him, but since he was not there when I purchased it he could not do anything to help me. I said so your employee either really didn't know what he was selling and made a mistake when explaining the warranty to us or he really tried to rip us off. I was told since that employee no longer works there was nothing he could do! I said I cannot believe an employee made a mistake, regardless if he does not work there anymore, and they can't do anything to help me. He said he understood exactly how I felt (He was just agreeing to everything I said but could not help me to get it corrected). I brought up the paper from V.S.C.R. and he said he would try to find the copies from the [redacted] and he would call me back later that day. Well after not hearing from him, I called back again and we basically went through the whole situation again and when I asked him about the paper from V.S.C.R he said that paper was given to me by mistake and you have to have the warranty for 48 months in order to get a refund. Why would I get this paper if supposedly the warranty I purchased was only good for 1 year and you needed to purchase a minimum of 48 months in order to get a refund? And why would the term be for seven years if it was only good for one year? Clearly the employee had no clue what he was doing and now I have to suffer and deal with the consequences of his negligence. The [redacted] asked what I wanted him to do for me and I told him I either want my money back or I want you to honor the warranty for what we were told we were getting. He said he could not refund the money due to insurance reasons and he could not change the warranty because he could not go back to the start of the warranty and change it. But he did tell me he could sell me a new warranty (how generous). Also, he told me he could try to negotiate the cost of the leaks being fixed on the vehicle for a lower cost. I told him no because that is not resolving my issue. His suggestion was to call Toyota corporate and put in a complaint and maybe something would get rectified. I called them again and because I already opened a case with them, they would not open another complaint with me. They gave me yet another person to contact at the dealership and when I contacted her, she told me she deals with following up on new car purchases...nothing to do with my issue at all!! So after being completely frustrated and feeling like I have no where else to go I hope this complaint will get me somewhere!Desired Settlement: I would either like to get my refund of the warranty we purchased or have them extend the warranty to what we were told we were getting.

Business

Response:

We reviewed the complaint in question. After carefull review we find that the dealership followed proper procedure. The said customer and her husband agreed to purchase the said 2007 Toyota Camry on 09/**/2012. Upon agreeing to this purchase they then agreed to purchase a wrap certified service agreement. When purchasing a Toyota certified vehicle the customer gets a powertrain certified warrenty 7yr/100000 which takes effect from the 1st in service date. The wrap certified wrap coverage coinsides with the powertrain coverage in service date. The customer also signed a confirmation menu indicating the said coverage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has stated that I signed the agreement for the extended warranty. However, it does not state on the paperwork that it started from the first in service date. I was told that the warranty we were purchasing was a new warranty, otherwise I would not have purchased the extended warranty for only one year, when the car came with a one year warranty. Since they are backing the employee who told us wrong information, and not protecting the loyal customer, who has purchased numerous vehicles from them, I want the refund back that is stated on the paperwork I have signed. I have attached a copy of the agreement. The business did not address this in their response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This case has been setlled. We had agreed to split the $2000.00 out of goodwill. The client is satisfied.

?

Review: I purchased a used vehicle on ** Jan 14 around 1835, it was a 2012 Toyota Corolla with (estimate) 18,000 I drove it home that night from the deaerlship and I could feel the car pulling from side to side (left and right). I figured when I go back to the dealership tomorrow to drop off the check and title I will let them know about this problem (honestly, thought it was a wheel alligment), the guy comfirmed its the wheel alligment and it wouldn't be covered under warrenty, so I felt reassured with his answer. I had to drive to the dealer twice since I had forgetten the title, (now from my house to the dealer is 17 miles and to work its about 12 miles around trip). The problem continued to get worst over the weekend. Monday, in new york long island had a snow storm when I drove to school I figured since the roads weren't plowed that was the cause of the increased bumpiness and pulling of my vehicle. When I felt like I had a flat tire I immedately pulled over and checked all the tires. everything was fine. there was no flats and the problem stopped for the first 5 miles but once I pulled into my driveway the flat problem occured again but worst. I was scared to drive the car I called the dealship and left a message twice for the sales man to call me back and he didn't. I called again on Tuesday at 9am and it took about 45 mins to convince the service company to tow the car from my house since I feel like the car is un safe to drive. the tow company came, ([redacted]) I told the driver what I was feeling and said the car has no dents or scratches and looks great. its a shame.that was occuring. They tooked the car around 1235. The serivce department called me around 1315 to say they recieved the car by 1530 they called back to say its not driveable. I asked what was wrong [redacted] said it was the lower arm control, ball and joint, alligemnt, humma bearings, and something else. the estimate was $995 for parts and $120 hr for labor. I asked if any of it was covered by warrenty and they said no. I called toyota corp made a claim number and said the dearship has 2 days to get back to me for them to deciede on what to do. I recieved a called 1052 wednesday * feb ** from the dealership stating "that the car was in an accident and I had hit something made from concrete." I stated I never hit anything nor was the car involved in any accident while in my possession I hadn't even put on 100 miles on the vehicle yet. The dealship [redacted] was arguing basically saying its my problem and they want to go through my auto insurance. doesn't the lemon law cover any of this its not even 5 days I own the car. I feel the dealership is responsible for selling a faulty car and more importantly how could they let a car off the lot like this. I called sales department and they said they'd call me back its been 2 days as well. I felt like my life was on the line and this expereince should never happen to any one especailly an Iraqi war veteran like myself.Desired Settlement: I feel the car is faulty and should of never been sold. I would like a new one. I do not want this car back and feel toyota should take reasonible for their actions.

Business

Response:

Good Morning:

The client purchased a pre-owned Corolla from our establishment. The client has damage under the vehicle from physically hitting something in the road which probably occured during the snow storm. There is no defect to the vehicle and the damage is from hitting something and was not a concern when he purchased the vehicle. The client should call his insurance carrier and place a claim through insurance. The vehicle was not sold in this damaged condition. It was checked before the same to him with no issues with regards to suspension damage. We will glady offer any help to process the claim for the client.

Thanks as always:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may

concern;

Review: I brought my car in for a seloniod recall. The car could shift out of park and roll. They replaced the part and said there were 2 other recalls one for a oil hoes that could rupture and another for the cable that hold the spare tire under the car. I was aware of the cable issue and had lowered the spare tire and checked the cable for rust. it ws fine but they wanted to replace it.........they said they did not have the part in stock but they removed my cable and my spare tire is in my back seat. The part would come in soon.......2 month......3 months........6 months and now they say maybe another 6 months. Toyota has not designed the replacemnt cable yet but they are still selling the old cable in the parts dept. I have been a loyal customer. I have 4 Toyota's in my driveway. Three registered to me and one to my son. I would like the spare tire out of my back seat. I had a appt to have the cable replaced and they said once I brought the car in. Who is going to pay for this.......they took my cable. I feel this is a bait and switch. Bring your car in they take the cable and say it's fixed. If I had all the parts they took I could go to [redacted] and buy a cable but they left me with a tire in the back seat as a fix...........Desired Settlement: Replace the part they took.

Business

Response:

Customer is dissatisfied regarding parts for spare tire cable recall taking too long to come in and tire put in back seat due to cable rust.Technician checks spare tire cable for rust. According to recall as per Toyota guidelines, spare tire must be removed if cable is rusted or not to Toyotas guidelines. In addition, Toyota requires us to remove spare tire, customer can opt to not have tire removed and put in back seat but must sign waiver.Customer relations manager spoke with customer prior to Revdex.com complaint. Customer relations manager also left message for customer on viocemail, stating can have tire put back on but must sign waiver and also as per Toyota representative parts shoud be in minimum of 60 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAtlantic Toyota took recalled parts off my car

which resulted in the spare tire being put in the back seat. I was told they would have the parts in 2 weeks. That was August 2014. Then I was told Nov, then Dec now Toyota USA is saying maybe June or July 2015.Atlantic Toyota called and said they would reinstall the orginal parts if I signed a waver. I called to make an appt and they tell me they don't have the parts. When I call the parts dept they have the old parts but want to know who is going to pay for them. It was their recall they should pay and I'll sign the waver. I checked the cable twice for rust or damage before it was removed and it was ok. I am a Gold Memember at Toyota and have 4 Toyota in my driveway. This is a simple cable that I could replace with a stainless steel one from any marine store but Atlantic Toyota took the windup mechanism. I would like the orgianl factory equipment reinstalled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Atlantic Toyota is following the manufacturers protocol in the safety campaign. The spare tire has been removed from underneath the vehicle to prevent it from being dislodged and causing an injury. We do understand that it is a slight inconvenience having the spare in the cargo area but are we are thinking of the safety of the general public. At this point the dealership can take no further action in this matter until the parts are available to complete the recall. We do request that the consumer directs all of his concerns wth the manufacturer because the dealer cannot assist with this matter any further. We will contact the consumer as soon as parts are available and recall can be be completed

Review: My car had an unusual noise to it in early June so I brought it to Atlantic Toyota where I purchased it on June [redacted]. It is now two months later and I still do not have my vehicle. I can't imagine that it could take such an extensive amount of [redacted]e to repair the vehicle. Granted I did buy a trade in from them(Cadillac cts) and have been very patient with the dealer considering point being why I am just reaching out to the Revdex.com now. Starting way back in June my car had been there for a week before I had to call and see if [redacted] , the service advisor I am dealing with, heard anything back. [redacted]'s response was that I gave him the wrong warranty, that he only had the copy of the rims and tires warranty.. Simply [redacted] was not paying attention and photo copied the wrong contract. Upon contacting the warranty company and the first inspection was made I then needed to show proof of upkeep on the car. Being that I did not have a car and no way of getting to the shop I faxed the copies from the past year of services. Called to say I sent the forms and [redacted] was busy so I asked the receptionist to let [redacted] know I faxed things for him regarding the car. Late afternoon I hear nothing and call back and [redacted] has no clue of the fax and the fax room which is locked and only he can get in by key does not have the fax I sent. Something small that someone can be careless and now another day nothing gets done for me. After the third week of my car being there I had to call the service shop atleast a handful of times to get directed to the right person and rarely get a call back from my messages. It got to the point I was harassing [redacted] for information on my own vehicle. After this much frustration I simply called the warranty company who was very responsive with information and call backs that I solely called them. A couple of times the advisor dealing with my claim, Sean runnels, actually laughed because he could not even get in touch with the dealer regarding the car for days at a time. All while this was going on I was refused a loaner car no matter how many times I begged and pleaded my case and told I needed to wait until the claim has been approved. It took now 7 weeks to be approved because [redacted] was shopping around for the cheapest parts but could not find an engine with less that the 65k that mine had. Finally [redacted] started negotiating on a short block from Cadillac but insisted on charging my warranty company more than manufacture suggested selling price. My warranty company refused to compromise of the price of a new part from a Cadillac dealer. A week later the claim was negotiated on and submitted after now 7 weeks without my vehicle wrenches are going to start turning. Submitted now midweek and engine delivered by Friday the ** of July. [redacted] calls me while I am at work and leaves a message drivable by Wednesday. I'm excited now and I can hold off for the 4 days to get my car since I've waited 50 days already. Wednesday I call and [redacted] is off, Thursday I call [redacted] is busy, Friday I call and [redacted] said a seal needed to be ordered and should be done Saturday, Saturday I call and [redacted] needs to order a radiator but I can pick up a loaner if I wanted one... The claim was approved 10 days prior but never mentioned a loaner until 2 months without a car and 4 days passed when I was promised my vehicle back. It is now Wednesday and I still am without my vehicle. I have called to speak to [redacted] and received no call, nobody wants to hear my case so now I am contacting you guys. I am hoping my car will be done in the next couple days but I want compensationDesired Settlement: I would like to get a reimbursement for the last 2 months payments. I pay $309 a month for my car and don't feel I should pay for the last two months that I have been without my vehicle. In addition to the payments I do not want to pay for the deductible on a warranty I feel the dealer did not complete up to my satisfaction. I have also taken atleast 3 cab rides a week at 20$ a ride to and from work when other options were not available and would like to be compensated for those also if possible. Thank you

Business

Response:

Good morning:

The vehicle had several delays with regards to getting the repairs covered. They have now been approved and the vehicle is almost complete. The car will be getting a thorough test drive and then it will be cleaned before getting released to the customer.

Our plan is to have the vehicle complete by Friday and we we will be contacting the customer and letting them know. We will not approve payments on the vehicle. This was a pre-owned vehicle and the repairs were necessary. The delays were justifiable.

Thanks:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The amount of time needed to repair my vehicle can not be justified. I have been without transportation for two months now and have not been notified of the status of my car. I was promised my vehicle 8 days ago and still have not been contacted this week with a date or time my vehicle will be completed. The dealer has been so passive with my case that I need to chase down an advisor for answers. I need compensation for the horribly frustrating last two months.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello my name is [redacted] and I still have the open complaint with atlantic toyota about my car. It was towed to atlantic cadillac to do the job properly for the second time now but I had just received a call that it had in fact not been on a lift getting work done. My car has been flooded out in the bad rain storm we had last week. I have not been there to see the damage but I am furious at this point and need your help to get my car back in the condition I gave it to the dealer june [redacted] or now I will be fighting for a new vehicle. I cannot believe the things I have been threw with this car and really need your help. Please, nobody should be put threw this. Thank you

Business

Response:

The vehicle is not at our location. Unfortunately due to the natural disaster of the flood that happened the vehicle had recieved water damage. The insurance company will handle orchestrate things from here.

There is nothing further to do at this point. The vehicle will be inspected via insurance.

Review: when I purchased my truck a 2012 tundra. I was after 2 hrs of back and forth sold. I agreed with my sales person and the used car sales manager a price of 28000 for the turck at 409 a month for 84 months. I get to the finance person after they allready switch my insurance over and she tells me 450 a month with me giving them 1k down and having 780 credit., after a 1hr with her and having been told I have to get a 2500 dollar extended warranty I or m&t bank would not take the deal. they get me down to 437 and at that point im exhausted and agree. I had been told that they charge 300.00 for a new two year registration and dealer dmv fees . I payed and when I recieved my new sticker it was for the same as before. I called they told me we don't do that . I asked for the finance person I dealt with them told me she was unavailable. after 3 weeks of calling I have given up. my sales person was the only person who attmepted to help and I felt after a while that I was getting him in trouble so I dropped it.Desired Settlement: I want my 300 refunded for the regestration that was not renewed and I want to see a letter from the bank stating I needed to get the warranty or they would not approve me or I want a refund for the warranty . this dealer to explain there bait and switch finance tactics and them to make good on there errors

Business

Response:

The case regarding [redacted] can now be closed. We met with the client in person yesterday and addressed his concern. We have decided to issue the client a good faith check in the amount of $500.00 which he had gladly accepted. The case can now be closed. The case # is [redacted]

Review: Dear Sir/Madam,

Few weeks ago I went to Atlantic Toyota to purchase a new car. The salesman's name was [redacted] who approached me and my father to sell us the car. We decide to buy a new 2014 toyota corolla sport at the dealership after long search at the dealership. We also test drove a new 2014 corolla at the dealership that was fully loaded, but that was not the car we were going to purchase because the corolla we wanted was not fully loaded. [redacted] explains to me and my father the price of the car we were going to purchase, what the monthly payments will come out to and the payments were suppose to be between $350-$390 if I put down $1000. So I put down $1000 using my debit card. He also explained to me about recent college grad discount of $750 because I explained to him the car was going to be for me and that I graduated from college last May and just started working in January 2014. [redacted] told me the sale transactions are good to go as long as I agreed to put insurance on the car and take the car the same day, which was fine with me. [redacted] also said that we would have to wait for a little while for the car because the car we were going to get was at Bayshore. So then [redacted] sends us to the [redacted] named [redacted] to handle our paperwork. [redacted] tells me that my monthly payments will be $477 because I am a recent grad with not a high credit. One issue that came up was that our insurance company office was closed because it was Sunday evening. So me and my father tell [redacted] we can't insure the car today. So what [redacted] tells me is that he will give us the car the next day as long as we get the car insured and I bring a copy of my graduation diploma. He said we will be "good to go to take the car the next day". So after saying that he tells me to sign a few paperwork that had my monthly payments and other paper works about the details of the car and its warranties. A paperwork I didn't sign was the one that says I saw the car and I agree that the car I am purchasing is good for me. That was the key point because I never actually saw the car or touch the car I was going to purchase at all throughout this experience. So then the next day [redacted] calls me and asks me to bring a copy of my bank statement showing I have income. So I bring all the information he needed and have the insurance for the car and then he tells me that I don't have enough income showing on my statement and that he cant release the car to me unless I have a co-signer or put down another $1500 or bring in the next months bank statement with more deposits on it. But I couldn't bring next month's statement because it was a month away. I asked [redacted] why didn't he tell us this information before the previous day because I put in a paper work that I am a recent college grad and I only been working a month. He said he just assumed that I had more income, which is really not good because that told me he didn't even look at the information I put. So we tell him give us a day to find a cosigner and will come back. The next day my father calls [redacted] and tells him" is there anything else we can do because we cant find a cosigner and that we are considering to cancel the sale and collect our refund, let me talk to my son to confirm". [redacted] says "he can only release the car if we put another $1500 down and that he was off on Wednesday", so my father said he will call him and tell him the final decision on Thursday. So Thursday early afternoon my father calls [redacted] and tells him we want our refund and to cancel the sale because we don't have an extra $1500 to put down. My father also cancelled the insurance on the car as well. .[redacted] calls me later in the afternoon and leaves a message telling me that we can take the car because he pulled some strings and that he lowered the interest payments by a few dollars and we can take it right away after I sign some more paperwork. So me and my father go into the dealership and we tell [redacted] "sorry we just want our refund back" . [redacted] says ok and said that we should get our refund back within 5-7 business days. As we were driving home I receive a phone call from [redacted] and he said he is the boss. He said that he will not give the refund back because the car was taken out of the inventory and put as sold for us and that this is not how the process works. He said you already signed paperwork and that the car is ours. He even said that if I don't come back and take the car they will drop it off at our driveway. By that I felt threatened. I told him "we don't want the car because we cant put down an extra $1500 and that you decided to give us the car after we asked for our refund", which is what exactly happened. I even told him that "we didn't see or touch the car that we going to purchase and I didn't sign all the paperwork so how can that be mine, please can I have my refund". He said it doesn't matter and that he will not give back the refund. That was his final answer. Me and my father called the corporation and filed a complaint. The corporation said they passed the complaint to the dealership, but the dealership never called us back. We called the dealership many times to talk to someone who can help us but every single time they say they are busy or that they will call us back but they never did. Me and my father even back to the dealership few days ago to talk to them and [redacted] once again said he will not refund our money. This has been a terrible experience.

Please can someone help me. I feel this is not a honest business practice. [redacted] hasn't been fully honest with us, he tells me he would refund the money within 5-7 business days and then after talking to his boss they all now say they won't refund my money. I thought in NY state only if I physically take the car out of their dealership then I cannot get a refund, but throughout this whole experience I did not even see the car or touch the car I was going to purchase. I took the salesman's, Will's, word that the car would be like the car I test drove except it is not fully loaded. I feel that since I am a young person they are trying to scare me and take advantage of me. All I want is my refund of $1000 back. Please contact me, I will leave mine and my father's contact information.

Kind Regards,

[redacted]: Cell- ###-###-####

Email - [redacted] father) : Cell - ###-###-####Desired Settlement: I would like my refund of $1000 back as soon as possible and I would also like the dealership to have their finance people be very honest and informative to young people like me who purchases a car there. The [redacted] did not read my information and just assumed I have a lot of income when I told him I am a recent college grad.

Business

Response:

I have reviewed the clients issue/concern. I have decided to refund the client back as goodwill and to retain the client. I have already signed a check request for the $1,000.00. Case can be closed at this time.

Thank you very much:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to dealership for a car inspection, but was heavily persuaded to purchase a 2016 camry. I went back the next day to see if I could get my old car back and they told me it was gone. I suffer from [redacted] and am 80 years old. I tried to explain to them I'm not sure of this but they told me this would be the perfect car by using their sales practice. My other car was just 2 yrs old and had also purchased it from this sale dealer. I realize this was a foolish mistake after speaking to my family who had mentioned for me not to go alone as this is what happened the first time. I contacted many attorneys but haven't heard back from them. I have to pay 500. mtly now not including insurance. My socials security is only $937. I really don't know what to do at this point. I would like my old car back which the loan was still outstanding. Please, can you assist?Desired Settlement: To return this 2016 toyota camry and get my car back. To retract the contract.

Business

Response:

Hello: We arranged a meeting with this customer based upon her concern. She met with our business director. She was given ample opportunity to cancel the transaction before it even began. She stated that she was going to review her options with a family member which she in deed did. Nothing was done wrong and all relative documentation was signed for and was complaint and again the customer was given the time to make sure that her decision was a "sound" One. The customer was offered out of our "goodwill" the ability to cancel her warranty to offset some of the expense. Peter Z[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

A meeting was setup and all parties attended. I almost felt it was a waste of time. Nothing came out of it. The promises made never came through. The offers mentioned in their responses is not true. I was not offered a goodwill to lower my expenses. I wasn't offered anything to help me with this. I came out of the meeting hoping I would get positive feedback, instead nothing happen in what was mentioned would occur, etc. phone call from the general manager. At the meeting they stated he was out, any solution would rely on him. My daughter whom attended the meeting with me, asked Mr. Steven W[redacted] do I have his word on assisting me and he stated yes. Nothing has been done to resolved this matter and to this day haven't heard from the dealership. Everyday I contact Customer Relations, Case # [redacted] to have this move up to someone that can help with this case. During the transaction of buying the car, I wasn't offered anything and didn't know what I was signing (15 or more papers) as nothing was explained to me. It was only at the meeting was when I found out that I have a lot of extras in expense that was added to the contract. Things that I will never use or need in the car,e.g. bluetooth, warranty for $7,000, etc. After I purchased the car, I went back the next day, Oct. [redacted] to see what could be done to retrieve my old car back or retract the contract. They told me nothing could be done, your car is gone and the salesperson walk away. The following day Toyota called for me to bring them the title to the car. I am totally confused about the entire transaction. I have purchased two cars from them and getting extremely very bad customer service. I'm 80 years old and suffer from [redacted] and short term memory and it was only when my family explain some of the dealings did I see what a sham that I was coerced and persuaded into. I'm stressed, worried, loss of sleep, traumatized about how the payments will be made as I'm on a fixed budget.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The company has failed to provide itemized billing.

The following is the letter I sent to Toyota Customer Experience, who stated via email "We have contacted [redacted], the [redacted] at Atlantic Toyota and have requested that she contact you within three (3) business days in order to review your concerns and to provide a possible solution. If you do not hear from [redacted] by Thursday, 01/**/2014 please feel free to contact us." I was told to contact her personally. I felt that was her job not mine...since I've been to the dealership trying to rectify this issue. To date [redacted], nor anyone working for/affiliated with Atlantic Toyota has contacted me. Below is the letter I sent to Toyota Customer Experience explaining my treatment and Atlantic Toyota stance on their unlawful practice.

December **, 2013 3:58 PM

To Toyota Experience/Atlantic Toyota

Once again I have the unfortunate displeasure of contacting Toyota Experience in regards to handling of my lease buyout at Atlantic Toyota. After receiving several calls from Toyota notifying me that I can purchase my car early with no penalties, I went into Atlantic Toyota, after [redacted] scheduled an appointment.

My sales person was [redacted]., I was asked how much can I pay monthly, I said about $400. Then I ask since I’m buying my lease out early what is my cost? I was told I don’t need to worry about it .

They are legally bound to honor my contract from 2011. Atlantic Toyota DID NOT HONOR MY LEASE CONTRACT.

I met with the [redacted]., who advise me of nothing except my payments came in at $403 with the extended warranty which cost $2,500.

I said fine. He never discussed anything further. Even when I asked “was my lease payments included in $26,678.06 on this contract I just signed?” He said yes.

When I got home and compared the numbers. I found I was being charged more than I should. I called [redacted]., I requested an itemized bill which I asked to include the fees and taxes since the finance agreement did not.

He said he would mail it to me. I waited about 2 weeks, nothing came. I followed up with [redacted] again and again nothing showed up in the mail or my calls would not be returned during September thru November. After the back and forth I spoke to [redacted], and relayed my issue.

This is what he told me “The selling price of the car is COST: $20,850 TAXES: $2,185” (I live in [redacted])

This doesn’t make sense it doesn’t add up to the cost on my finance agreement.

“Can you fax me or mail me that info? Guess what? Again nothing showed up in the mail or fax machine.

So on December [redacted]....I went into Atlantic Toyota around 11:30 at about noon, I again explained to [redacted]. I needed a sales receipt showing what the taxes and fees were because based on the finance agreement it just shows a lump sum.

At 1pm he brings me a copy of my finance agreement! I again stated. ..I need paperwork show­ing taxes and fees? What are they?

At 2pm he brings me a form; a purchase agreement which stated Cost: $20,100 ADMIN FEE: $375 Transportation Fee: $375 Total: $20,850 Tax: $1,789 (8.625%) Document Fee: $75.00

Inspection: $10.00 Registration fee: $ 12:50

Grand total: $22,745.81

This agreement was unassigned but dated 9/*/13. I went to the car and called Toyota Financial. I asked whether the new sum was updated in their system. It was not.

I go back into the office to speak to [redacted]. telling him the numbers do not match. I was told to go see my sales person! because he only entered the numbers.

Again I need paperwork that shows how you guys got to the sum of $24,011.06.

I was told the computer doesn’t break down every fee line by line therefore they can’t give me what I ask. More song and dance never a honest explanation.

[I have actual paywork from 2011 that gave me a breakdown -when I was thinking of purchasing my 2009 leased Camry from them]

This is against the law. I do not have knowledge of what I’m paying for. It is quite possible that I’m being charged/overcharged for items or fees at this point.

There are 3 different selling prices on 3 separate paperwork.

(The finance contract totals, $26,678. The bill if sale shows, $24,350. The price agreement, $22,745.81)

Why should I be penalized for their errors with deceit.

My lease agreement should be honored, giving me the fair selling cost, $22,745.81. Atlantic Toyota must refund the selling cost difference.

Their conduct has no integrity, How they handled my purchase is unjust and unlawful.

Sincerely,Desired Settlement: My lease agreement should be honored, giving me the fair selling cost, $22,745.81 which includes fees.

Atlantic Toyota must refund the selling cost difference. Their conduct has no integrity, How they handled my purchase is unjust and unlawful. I will never do business with them or Toyota again

Business

Response:

Review: I went to Atlantic Toyota on 5/**/15 to look for a new vehicle. We agreed to a deal for a truck and I put a $500 down payment to hold the truck since it was not in stock. I tried several times to contact my salesman with questions and was ignored. I decided at that point I no longer wanted to deal with Atlantic Toyota. I called on 5/** to advised that I no longer wanted the truck and to refund my $500 back. Since that time I have made several calls, left msgs, spoke with the salesman, tried through chat and they still have not refunded my $500 to my credit card. The salesman [redacted] keeps telling me he will take care of right away, and still NO refund!! I will never deal with this dealership again and I want my $500 refunded.Desired Settlement: It has been 2 weeks of calling, telling them I do not want the vehicle, please refund my $500 and it's been 2 weeks. I want my $500 refunded.

Business

Response:

Our sincere apology here. We mishandled this situation. I have issued the client the credit as owed. We will also phone the client and formally apologize.

Review: I brought my 2005 Toyota Prius to Atlantic, where I had purchased it originally due to a warning light flashing on my dashboard. Initially I was told by the [redacted] that my hybrid battery had a low voltage indicator and somehow nobody had any idea when it would turn from a nuisance to a full blown problem and I should just leave it alone. I had to bring my vehicle in the next day for some other work, and in between the light now started to flash more frequently, so I told the [redacted] that I would indeed like the battery to be repaired or replaced, how they would handle the low voltage issue was never explained. Upon the completion of the other repair, [redacted] gleefully told me that the battery was in fact not the problem, that they had reset the warning light and everything was fine. On my way home, which is roughly a 6 mile trip, the problem light went on again. While I was driving home I noticed a missed call from the dealership, which I returned thinking it was someone checking up to see if everything was fine. Nope, it was one of their salespeople trying to sell me another car. I called [redacted], told her she had not fixed the problem, and I was told to bring the car back and I would be given priority, which turned out not to be the case. When I arrived, she walked past me, had to be paged and when she did arrive, seemed genuinely confused about the problem she had been told about earlier that morning, which she clearly understood because she said they had taken steps to fix it. I was told that they needed to keep my car there so one of their technicians could drive the car around to get the light to go on. I asked how long it was going to be there, she had no answer, She did say it wasn't the battery, which to me would have indicated some sort of testing, which should have shown what the problem was. I was not told how long they would have to drive around for, and I asked for a loaner car, she stated they didn't have any but she would check and she offered to drive me home, eventually I got a loaner and hours later, my priority case was finally given attention when she calls me, not with any news mind you but she states their plan of driving around did not get the light on and could they keep it overnight to drive it around more tomorrow.Desired Settlement: I expect to pay nothing for the repair of this issue.

Business

Response:

A full diagnosis on the the vehicle was performed and no trouble codes were detected at this time. It was fully explained to the customer that without a trouble code we would be unable to further diagnosis the vehicle and we were not going to just start changing parts at his expense. The customer took the car and was not charged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was forced to take my car back as the dealership would not try to resolve the underlying issue because it was hard to do. Several requests to speak to someone who could take action were denied. The shop did not charge me because I honestly do not believe they performed any testing and I fully expect the problem to resume.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Saturday 8/** I brought my vechilcle to the dealer in which it was purchased. There was previously a problem with the power-steering. I wanted to bring it in to make sure it was ok. It was making a noise when I drove the truck for several weeks. I was told to leave it with the dealer and they WOULD contact me that day to inform me if there was anything wrong. My husband and myself tried several times to contact the service person involved that Saturday for information on what may be wrong with the car. My husband called and left a message and no one return our calls by the end of the day. I was left without my car for that Saturday & Sunday.

My husband called Monday morning after 7 am. We were told our service rep would call us back. He never did again. My husband and I went to the dealer using my husband's car. We were told excuses why our calls were not returned. The service person claimed that the repairs needed would cost about $760.00 and it was NOT under Warranty. My husband decided to get a 2nd opinoin. They charged me $65.00 to apparently check my car and determine the so-called needed repairs. I left with my car and had it inspected by our local mechanic. It turns out that there was no leak and the power-steering is fine. All the belts are in good condition and no repair at the present would be needed. AND the previous noise has now stopped. I saved myself $760.00. Someome is no doubt in the wrong. My local mechanic would be liable IF what I was told by [redacted] Toyota was true and they let me take my car home. I don't believe they would have done that if it really needed the repairs as [redacted] Toyota claimed. I do not believe [redacted] Toyota was accurate to say the least. They would have charged me $760.00 for repairs that were NOT needed? I'm not accusing Toyota for being dishonest, but it appears a SERIOUS mistake was made. Since the inspection of my car was incorrect, I want to be refunded for the charge of $65.00. I don't believe the job was NOT done correctly. I hope [redacted] Toyota just made a bad mistake in judgement & inspection and they were not being dishonest. Thank you.Desired Settlement: The charge of $65.00 refunded.

Business

Response:

The vehicle does have a leaking power steering line and was making noise because the fluid was low. We added fluid and that is why the noise stopped. We will issue trhe customer a refund for all of the confusion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided the credit is issued within the next 3 business days. The matter is resolved pending the credit.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

FOLLOW UP: # Complaint ID: [redacted]. The credit has still NOT been issued. Like last week when it was difficult to reach the sales person and get a response from this location for the outcome of the vehicle, they now seem to be avoiding issuing the credit promised for the resolution of the Case# above. They agreed to issue the credit and it has been 5 days and the credit has still not been received. If the credit was issued on the credit card billed, it only takes 3 business days until it is finalized. This credit needs to be issued as promised by the company involved asap. A CREDIT FOR $65.00

Thank you

Business

Response:

A check was processed for the refund on 8/**/14 and not credited on her credit card. The check could take up to 8 bussiness days for the customer to recieve.

Review: I legally brought a car from them on ebay. Spoke with a gentleman by the name of [redacted] who understood that I was willing to take the car as is and was more then fine paying the bid that I made and won on ebay. He then instructed me to come to the location and pay and pick up my car. Which I did but when I got to the dealership they told me they could not sell me the car for the price I legally brought it. They stated you have to be an out of state resident to buy it. Something of which I was told didn't matter as long as I was willing to take the car as is from my conversation with [redacted] who once again said it was up to my discretion on taking the car. Again I said I was well aware and more then fine taking and doing my best to get it right. But again I was there to pick up the car and again they told me they were not going to sell me the car and found every excuse in the book on not to sell me the car. I wasted my time money and energy and will clearly lied to for whatever reason. These people are crooks and scam artist using tactics to get you to buy after more expensive cars. Something of which they did try to do when I was there to pick up the original vehicle,and of course I said wasn't interested. Be careful doing business with theses people they will try and get you,you have been warned.Desired Settlement: I would love the car I brought at the price I was able to purchase it at. Or a similar model at the same rate,although I know that not probably possible. That is best case possibly if not I would just want there to be a investigation and I have documents and proof of this matter. In which case I would love to show and proceed as best as possible.

Business

Response:

This client was given a reminbursement for tolls and fuel as a goodwill measure. There was a very clear disclaimer about the condition of the sale/agreement. This was discussed with the client in person. The issue is now in the hands of legal at this time so nothing further should be discussed at this time for obvious confidentialty issues.

Review: My wife and I went to lease a car at Atlantic Toyota in May speaking to [redacted].Wewere told that the monthly payments on our 24 month lease for our Toyota Avalon would be $199 with $9308 down payment. When we went to sit with the [redacted], we were told the payments had to be $296.10 for six months "to prove that we were going to be on time with the payments." After the initial six months we were told the payments would drop to the agreed upon $199 price, which when questioned about, [redacted] told us it was written in the contract as he was having me sign the many papers. It was nowhere in the contract and he then informed us to come back in six months after we paid on time and he would revise the contract. After six months we were told [redacted] was transferred because he was doing unethical transactions. We went in and spoke to [redacted], a [redacted] there, after the [redacted] refused to speak to us. Within our six month window we realized we were overcharged for the price on the car. The sticker price was $36,741 and the contract stated an agreed upon price of $40,145.10, which we never discussed or agreed to. We now understand that we were overcharged and feel taken advantage of because of our age. [redacted] listened to us and told us there is nothing he can do to help us, which we feel is the responsibility of Toyota to make things right. Being senior citizens on a fixed income we cannot afford this burden and would never have agreed upon the whole transaction.Desired Settlement: Override this contract with original agreement on monthly payments, and adjust for adequate purchase price.

Consumer

Response:

At this time, I have not been contacted by Atlantic Toyota regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

The customer was contacted via phone and a resolution was offered to the customer. We are awaiting a response back from the client after he speaks with his wife. We are confident that the clients concern will be resolved diplomatically.

Business

Response:

Customer was offered a new settlement amount. Customer was spoken to this week. We are awaiting a response from the client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Anew offer was accepted by me although I still have to be in touch with the finance dept. of Toyota to see if they are going to follow thru with the arrangement made.Thank you for your assistance.[redacted]

Review: Salesman Joe ran my credit within 5 minutes even though I said I might not be able to make a deal. Gets in my face and tells me to relax. Says he can't give me pricing until he knows my credit. Tell me the number is higher than what finance told me later. He was extremely pushy when I said I couldn't afford a high monthly payment and will need to think about it before making a decision. He comes back with a number I can agree too. I left to get dinner and when I got back he had an even lower number. We signed the papers saying that number. I asked him if this is really it, no surprise fees later on. He assures me this is all true. He sends me to finance to sign the rest of the paperwork. When I'm there he takes the plates off my car and rips the registration out of the window without my knowledge. Finance tells me he can't agree to the deal Joe had made with me and states a monthly payment $30 more than agreed. We call Joe back to discuss this and at first he does not come, then comes back while he's on his cell phone and completely dismisses us and doesn't listen to the issue then just turns and walks away. they are about to close, I've been there for hours, and I was told the deal is made, the plates are off, the registration is off, I don't really have a choice. I was contacted by Toyota the next morning to thank me and ask about my experience and I said awful, explained the issues, and was told a manager would contact me that afternoon. Nobody at Toyota followed up so I called the next morning. I was again told someone would contact me that day, and again nobody has contacted me.Desired Settlement: Contact by the business.

Business

Response:

Good Morning: Please be advised that we would have to respectfully disagree with this complaint/concern.The client was in deed contacted by mgmt and they even signed a release as a goodwill settlement. We decided in the spirit of customer retention that we offered the client a check back equating to 2 payments which totaled $566.38 in which the client gladly accepted as a resolution. The client came in to the dealership and retrieved the check and the issue was settled and a release was signed. we did contact the client and we did resolve the issue:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved. However, the businesa disagreed with my original complain and states I was contacted by management. This was completely untrue until after they received the complaint from Revdex.com. I did not "gladly" accept their offer of two payments. I accepted because it was the only offer available and really wanted to put this behind me as they were extremely frustrating to deal with.

Sincerely,