Atlantic Toyota / Scion

Review: I purchased a certified pre-owned car on July **, 2104. At the time of the purchase, I noticed a problem with the passenger seat belt sensor. I was told a part needed to be ordered, and I would receive a call when it was ready so I could bring the car back for repair. After leaving, I noticed the door locks were also faulty and called to tell them the problem. I was told that would also be fixed. A month later, I still had not received a call so I called the dealer. After calling several times, I was finally told they needed to scan my car to determine what needed to be ordered. (I don't know why this was not done when the problem was first discovered.) I returned to the dealer for the scan, which involved waiting 2 1/2 hours instead of the 1 hour I was told. The mechanic told me he was ordering a part for the seat belt sensor and tried to convince me that the locks were not broken. I showed him that they were broken, and he said he would order a part for that too and that they should arrive within 2 days and I would receive a call when they arrived. I never received a call. After 3 days I called and was told the parts had arrived and scheduled an appointment for repair. My husband and I brought the car in for repair and told the person who was checking cars in to call me at my cell phone when it was ready and gave her the phone number because I live far from the dealer so I wasn't going home. I never received a call. When it was close to closing time, my husband called to find out the status. The person he spoke to said we could pick up the car but refused to say whether or not it was fixed. When we arrived I checked the locks, and they were still broken. We spoke to a mechanic standing nearby, and he said he didn't work on our car so he couldn't tell us anything. He then told us our mechanic had gone home for the day so we couldn't speak to him. We then asked to speak to a [redacted] and he said there was no [redacted]. Another staff member (who I found out later was named [redacted]) came over and we told her the situation. She said she couldn't give us any information and we should just take the car and leave. I complained that no one had even called to tell us our car was ready and if we hadn't called it would have been left overnight. She refused to apologize and demanded we leave. We said that was unacceptable and we were entitled to a repair. She then said that if we didn't leave she would call the police. Then she called the police. We then went to the sales part of the dealership to talk to the [redacted] we had worked with ([redacted]). He apologized for their behavior and agreed it was unacceptable. He then called the mechanic who had worked on our car and the mechanic told him he had ordered another part to fix the locks. (The part we were told had already been ordered and arrived.) [redacted] then went to the service section, informed the police they should not have been called, and brought back our car. He told us that he would have the head of service call us the next day to apologize as well. We did not receive a call from the head of service, [redacted], but the "customer service [redacted] called. She said she just called to inform us that we are not allowed back at their store and refused outright to listen to our side of the story and demanded that we not come back, regardless of the fact that we are entitled to a fully-functional car as well as regular maintenance for the first year at their store.Desired Settlement: It is now August [redacted]. My car has not been fixed and they are refusing to fix it. [redacted], and the mechanic should be fired for their refusal to help and their hostility.

Business

Response:

The police had to be called on this customer. One service advisor had to lock herself in her office with the fear of being attacked.This behavior was really unacceptable and the customer was asked not to return th the dealerhip. We have made arrangments for her repair to be done at Millenium Toyota this week. She was given the number of the service [redacted] to set it up. This was all being handled by Toyota's customer relations 800 line.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They

absolutely did not “have to” call the police as at no point did we ever

threaten them. They demanded that we leave at the beginning of the

conversation. When we said we wanted to speak to anyone in charge [redacted] told

us “there is no one in charge” and then threatened to call the police. She

closed herself in her office and made good on her ridiculous threat less than 2

minutes into the conversation.

We’ve since found out that Atlantic Toyota also lied to us regarding the interest

rate of the car (we were told and 3% but are being charged 6%) and that they

charged us $8,000 above our agreed upon price for the vehicle (which was the

advertized price on their website and the vehicle’s windshield). When informed

of the error they set up an interview to discuss the matter then neglected to

attend. Days later, we finally got someone on the phone and were informed they

passed the buck to Toyota’s financial division without explanation of how it

occurred in the first place. (We’re

still awaiting their response.)

I understand that Toyota’s custom service department forced them to respond,

however, at no point were they able to refute anything we mentioned regarding

their refusal to fix our vehicle.

To sum up, our car had numerous things broken when we purchased it. The service dept. failed to repair the car 3

separate times. The service dept. failed

to give any explanation for not fixing the car.

They immediately demanded we leave upon our requesting answers. They made up a story that we threatened

them. They are refusing to give us our

year of free service we were promised. They

customer service rep refused to hear our side of the story. They banned us from the store. We are paying double the interest rate we were

told. They charged us an additional $8,000

than what we agreed on. All

of the evidence is on our side.

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Sincerely,

Review: I was billed by Toyota Financial Services for end-of-lease excessive wear.

The salesman had assured me that there would be no excessive wear billing to me, and that Atlantic Toyota would cleclear any excessive wear billed.Desired Settlement: Atlantic Toypta contact Toyota Financial Services to clear the billing of $569.42

Business

Response:

Good evening: this issue / concern has been rectified. We have made a business decision to pay for the necessary damage on the vehicle in which the customer had returned simply in the spirit of customer retention. All set. The client has been notified already and he is very happy with our positive solution. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The salesman called and said that Atlantic Toyota would take care of all charges. The online response refers to "necessary damage" That term is unclear Please clarify

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Sincerely,

Business

Response:

I am unsure why the customer feels that this issue is unclear. The client can easily call my finance source and make any necessary verification. The issue was resolved and it was resolved simply in the spirit of customer goodwill not because anything was done wrong or improperly. We have been more than fair in our resolution process and we can only hope that the customer has a clear understanding that we listened to his concern and we rectified it without a long and involved debating process. Thank you: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a certified 2009 highlander from this dealership in March 2012. When I purchased this vehicle I purchased a service agreement which was told to me by the salesperson to be the best service agreement which covers everything from bumper to bumper and nuts to bolts. It covers a 7 year 100,000 mile service. I brought my car to Sunrise Toyota in May 2015 to have my rear lift gate fixed because it wouldn't open. The service rep said it should be covered under the service agreement. I took my car to a different dealership because I had a lot of other problems with Atlantic Toyota after my purchase and didn't want to deal with them. They were the most unpleasant people to deal with. Unfortunately I was told after my rear gate was pried open that the warranty would not cover the repair because I didn't have the service agreement I thought I had. When I pulled out the original computerized service agreement all information was on there except the type of coverage level was never marked off. I think this purposely not marked. The service rep from Sunrise said that was a scam because they most likely received more money for selling that specific warranty so they miss represent what they are really selling. I spoke with Toyota warranty department and they said they wouldn't help me but they would file the complaint. My repair on vehicle cost me $2,753.96 without taxes. My hinges bent which caused the motor to break and rod to bend. I am very shocked that a dealership can get away with defrauding a customer this way.Desired Settlement: I would like them to have warranty cover it or cover the cost themselves due to the misrepresentation of there products.

Business

Response:

To whom it may concern: This particular issue is a non covered item on all warranties. Physical damage is not covered. The customer owned the vehicle over three years before any malfunction so clearly this was not an item present during the sale of the vehicle. The item in question is not covered by any of the warranties no matter what level or term. The warranty that the customer has is completely legitimate and is backed up by Toyota. The customer decided to have the vehicle repaired at another dealership which was their choice but Atlantic Toyota never had the chance to offer help or a repair or even witness what repair was needed. Again the warranty does not cover damaged components. Thank you: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The repair to my highlander was not physical damage, it was due to a hinge on my tailgate which caused the alignment of the door to be off which caused the gears of the motor to be damaged. Under the platinum warranty hinges are covered. I was having problems with the door right after I purchased the vehicle but didn't know it was out of the norm. Sometimes when the I closed the door by the remote it would beep when it was almost closed then reopen. When [redacted], the [redacted] from Sunrise Toyota, spoke with Toyota warranty they told him if I had Platinum coverage (which I thought I had) it would have covered the repair. The reason for an Extended warranty is to cover things that would go wrong with the vehicle during the duration of the warranty period. The reason I went to another dealership to have the repair done was because I didn't trust Atlantic Toyota after the hassle they put me through after my purchase. They intentionally avoided me after I purchased the vehicle. Every time I called to speak with someone the computers were down or they would say they would call me back and never did. I even stopped by there several times to speak with the sales manager and when I asked for my original paperwork for the vehicle they told me they didn't have the keys for the files. It really shouldn't make a difference where the vehicle was fixed because it was done at Toyota dealership. The problem is still the fact that I was given a service agreement that was not what I wanted even though I was told I was purchasing the platinum warranty. I feel they deceived me when I purchased the vehicle. After looking into the problem with the rear tailgate I found that it was a common problem on this vehicle but unfortunately there was never a recall. I think Atlantic should cover the repair.

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Sincerely,

Review: Purchased New car 2014 Toyota Camry car was fine till my wife drove vehicle upstate and broke down, car was towed to upstate dealer and was told that car was not under warranty because Atlantic Toyota had placed an aftermarket Fist fingerprint system in vehicle. We were told this was factory installed and did not find out about this system till after paperwork had been signed Toyota now says that they will no longer honor warranty or extended warranty on vehicle. Attempts to contact management at Atlantic Toyota have fallen on deaf earsDesired Settlement: Atlantic Toyota repair or replace wire harness and have vehicle recertified and if this cant be done vehicle should be replaced

Business

Response:

Good evening:

The client was spoken to via management. We have removed the finger print system per the customer. We also reimbursed the customer for the tow fee as goodwill. The client was called as a follow up afterwards.

Thanks:

Consumer

Response:

I have reviewed there statement as said they sent a check to repay the amount we were charged but thanks to there awful install job we were informed that toyota motor Corp will no longer cover warranty this service is the beginning not the end nobody from management. Ever contacted us more lies

Sincerely[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[

Although Atlantic Toyota did make payment back to us we were informed that due to there installation of this security unit our warrantee from Toyota motor corp,will not cover certain electrical items if we were told this unit was dealer installed and was not installed in the factory we would have never purchased this vehicle. Atlantic Toyota falsely misrepresented vehicle when sold new car states vehicle is in non altered state. With botched wiring. Atlantic Toyota believes that in good faith they repaid us for work done by dealer in [redacted] don't the think who caused this problem them not us

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Sincerely,

Review: The company charged my credit card for a car that they never delivered. I asked them a number of times to refund my down payment of $6,500.Desired Settlement: Please have my down payment refunded

Business

Response:

Good afternoon:

I have reviewed the case in detail. I have signed the refund request as per the client request. This issue is now resolved. The client will be in receipt of the refund within 48 hours.

Thanks:

Review: Atlantic Toyota added three items to my Bill of Sale that I did not agree to. The gentleman who sold me the car and I agreed to an amount of the refund. I have requested a refund from Atlantic Toyota since May of 2014. They have not produced the refund. I have gone in person as well as call to collect the refund and I have been told either:

1. the check has been cut

2. the check needs to go directly to the lean holder ( not written out to me)

3. Here is the refund form. It will be in the mail tomorrow.

4. You can pick up the receipt next week.

5. We need your auto loan account number. This is why there has been a delay.

I have contacted Cooperate offices for Toyota several times. They have spoken to the [redacted] as well as the man whom handled the deal for my vehicle several times. Nothing still has been resolved. The man who handled the deal of my vehicle told cooperate office that on September *, 2014 a check was cut and that it would take 4 to 5 days to reach TD bank where I have my auto loan. Nothing has been received by TD bank as of 9/**/2014.

On September *,2014 the f[redacted] contacted me and informed me no such check has ever been cut. Even though the other gentleman told cooperate office the check was cut.

On September **,2014 I spoke with Toyota Financial Services and I was informed this check can be personally cut to me. It can have the lean holders name as well, but it can be personally cut to meDesired Settlement: A refund in the agreed amount be given to me. A refund personally cut to me.

Business

Response:

This issue has been handled. The check was in deed already made out to the client directly.

All set and the client is taken care of.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This is JUST ONE of TWO matters with Atlantic Toyota!!!!

A refund was issued after some " negotiations". Atlantic Toyota wanted to give me HALF of the amount owed. The only reason I was payed was because I HAD IN WRITING from June what I was owed. My other complaint will be lodged soon.

Review: I had leased two cars from them. One in 2010 and the other in 2012. When I came in to lease my 2nd car November 2012 I was promised by their sales and [redacted] my first month payment to be made on my car lease if I brought in a referral. I brought my mother in and she used my name and said I referred her. She purchased a 2011 Toyota Corolla from them a few hours after I leased my 2012 Camry SE from them. I drove mine home first because my financing was approved first. Hers was approved 2nd. Her deal did not close for a couple of days because she had to drop off her down payment after she received it from State Farm Insurance Company. This was all due to us losing our cars to Hurricane Sandy. They promised to make my first month's payment, they never did. I have made numerous phone calls and emails. They have gotten to the point of promising me the referral towards my next purchase. It is a scam! I want the promise upheld. It was a verbal contract and it was advertised as well! It is still being advertised. I received an email from them about it a week ago telling me to refer them customers and they will make my car payments.Desired Settlement: I would like one month payment made on my car lease as promised in the amount of $476.55 bringing in a referral.

Business

Response:

Hello:

We have signed a check request for the disputed amount. All is well. The consumer is happy with our settlement.

This case can be closed:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I negotiated and purchased a brand new 2014 Toyota Camry. My friend and I sat with the salesperson ) for well over one hour while negotiating the purchase. I specifically ordered the automobile with specific options (as was witness by myself and my friend). I was assured by the salesperson that the car was available with all that I ordered and that it would be ready for me to take delivery in 30 minutes (this was at 8:30 PM). I told him that I would take the car the next day (March [redacted], 2014,). I specifically asked if there were any other options available on the car. He said no, the car was "fully loaded" while pointing to specific options that I ordered. After taking delivery the next day, and arriving home, I realized that the car did not have all the options that were agreed upon.

I immediately phoned Atlantic Toyota numerous times. Finally, after 2 days, my phone calls were returned. My salesman told me that it was not his responsibility to make certain that the vehicle had all the options that I ordered. He explained that I should know what Toyota was delivering, and that I should have done all the research as to what the vehicle contained. Furthermore, he told me that the salesperson is not there to provide me with any useful information. I then asked to speak to the [redacted] of the dealership. Only the [redacted], could speak on his behalf. I explained my situation to the [redacted], and he told me that nothing could be done,(even though the car had only 20 miles on the odometer) that I was stuck with it and would have to seek legal action if I desired.

I called Toyota of America Corporate Customer service and explained my situation. I was given a reference number and then was told that each dealership is independently owned, and "corporate" had no power over their shady business practices. I explained in detail that I went to Atlantic Toyota because of Toyota'USA advertising. The corporate customer service representative, in no uncertain terms, informed me that Toyota could not take any action in support of my problem against the dealership, even though they supply brand advertising, and the vehicles to their franchises.Desired Settlement: Deliver the automobile that was promised to me, or refund my money and I will go elsewhere.

Business

Response:

Good evening:

This client has been offered a vehicle and the options on the vehicle were very transparent. The client was delivered the vehicle and a proper delivery of the vehicle was completed before the client took physical delivery of the car. . . The customer did not mention any options that the car did not have. . As goodwill we offered the client a complimentary remote start system. The client refused. We then offered the option of trading out of their current car and into one with different options if it made financial sense. The client refused this as well. . .

I think we have been more than fair and accommodating in this case:

Thanks:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1: The dealership did not respond to my initial phone calls. Only after numerous calls, every 1/2 hour, was I given somebody to speak to.

2: I was never offered a 'remote starter" nor am I interested in such an add on.

3: I was assured by my salesman, [redacted], that all options that I desired were included in the vehicle. This was witnessed and is corroborated by my friend who accompanied me when I ordered the car. Further, when I questioned [redacted] about the "Blind Spot Monitor", I was assured that it was on the automobile as he pointed to the side mirrors (this was the most important option that I desired on the car). I asked him at least 3 times (as was witnessed by my friend), in no uncertain terms if there were any options that were not included in the automobile that I ordered. His reply was, "the car is loaded, and nothing more could be ordered on the vehicle.

This seems to me "transparent" since nothing more could be ordered with the car.

4: After another dozen calls, I requested that I speak to the [redacted] of the dealership. I was informed that "nobody speaks to the [redacted]", [redacted] speaks in his behalf. Furthermore, nobody is allowed to know the [redacted]'s name I was told.

5: I was told that Atlantic Toyota would take the car back, in return for the correct car that I ordered, but even though the car had less than 50 miles on the odometer, I would lose between $3,000 and $5,000 on the transaction, since I now had a "used car". I am not stupid, and would not suffer such a loss due to the dealership's dishonesty.

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Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of today, 5/**/14, I have not received the settlement check in the amount of $595.00 from Atlantic Toyota. [redacted]....thank you so much for your help in this matter!

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Sincerely,

Business

Response:

This case can be closed. The check for the amount as agreed upon has already been sent to the client. The client is also aware of this. Case can be closed.

Review: My mother recently purchased a 2014 Corolla Sports model from the dealership after managing to negotiate the car down to $22,000, full options included with constant references to no interest- citing the 5yr/0% interest currently offered by Toyota. She agrees to the deal with a $5,000 down payment. Her, along with a friend were presented with a contract stating the same ($22,000/fully loaded/no interest) on which she signed along with additional paperwork. Her friend was given a "gift" of $500 for the referral that wasn't on offer until the end.

Upon further review of the contract that night, the price was CHANGED on the contract. It now lists the car as $38,000 with line items for platinum packages, accessories and warranties. $38,000 for a compact car is RIDICULOUS. Then there's the interest. Coming in at 5.49% interest (Her credit score is excellent- 793), the total cost of the car is raised to $44,000; a full $20,000 more than KBB's Fair Purchase Price (all options/packages included).

We've gone back to the dealership on multiple occasions to correct the mistake but have either been stood up, or they've been obnoxious, rude, and aggressive to no end. They even had the gall to accuse my mom's friend of coercing my mom for the sake of the $500 referral. Ethics be damned.

We dealt with [redacted] and [redacted].Desired Settlement: We'd like to unwind the deal and be refunded the down payment. We'll even return the $500 referral "gift".

Business

Response:

The [redacted] met the customer yesterday. An amicable decision between both parties was decided upon. The decision was made to cancel the entire transaction. The deposit money was reimbursed back to the client. The customer is satisfied with the joint decision.

Review: Atlantic Toyota [redacted] Unethical sales practice, My most recent purchase of a Toyota truck was made in November *, 2013 at the Atlantic Toyota [redacted]. Given me great concern regarding the sale practice employed by New York State Toyota dealers. The sales Rep who managed my purchase was a [redacted]. He and his [redacted] made an initial saleArrangement of leasing a 2013 Tacoma with an out the door price based on $33,000.00. The price was to have included a soft cover for the truck. This would have been a great deal & I immediately agreed. However, after agreeing to the price and terms with [redacted] namely, 36 months, amortized at $33,000.00, with the Cap included at that price. [redacted] disappeared into the back office for over one hour. When we next met, almost 2 hours later, the price was now to be based on $37,000.00. When questioned about the $4K dollar difference [redacted] assured me that this was normal and our verbal agreement & written agreement did not include tax and dealer prep. At this point I should have walked away but having invested 3 hours into this sale, I agreed to his misrepresentation reluctantly. Nevertheless [redacted] did agree that the new price did include the soft cap. He assured me that he had placed the order for the Cap personally and that the cap would be ready for installation within a matter of days. That was over 2 Months ago, now, after several visits & calls placed into [redacted] Toyota, nobody from sales or management returns my calls. Since early December neither [redacted] nor his [redacted] have responded to my follow-up calls. In early December, I did manage to get one sales [redacted] return my call a [redacted] who assured that he would look into the matter and question [redacted]. Since then, nothing has happened and all calls are not returned. At this point, I am convinced that I made a bad decision to trust the [redacted] Toyota dealership. To make matters worse, when I returned home after purchasing the truck, the initial paperwork that [redacted] wrote-up during our initial agreement was not included in the mountain of paperwork that I left the dealership with.In sum, a fast talking and misrepresenting sales agent sold me a bill of goods that he could not deliver. Neither the price nor the soft cap was to materialize and the dealership in [redacted] is all too happy to sweep this matter under the rug. I am convinced that [redacted] Toyota places its only emphasis on moving product and that customers better beware. My lesson learned that day, never trust a car sales man new or used car sales. And that this dealership practices the most reprehensible sales practice. Perhaps now, that you at Revdex.com something will be done to protect future customers from this type of malpractice.Desired Settlement: [redacted] said He is a man of his word. I sure hope he knows what that mean.where is the soft cap for the truck ?

Business

Response:

Good Morning:

I spoke to the client. I had called them yesterday and they returned my phone call this morning. The case has been rectified. I reviewed all of the documents in detail and there is no mention of us owing the client the bed cover. I told the client that I was installing the part out of goodwill. He was very thankful and accepted my apology for the issue at hand.

The parts were already ordered. They will arrive within a couple of days.

Thanks:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Greatly appreciate your help.

Sincerely,

Review: my wife took our car to have it look at for the 4th time in a year. they refused to look at the car to determine if the part was under warranty or not they told my that car was not covered. but they never looked at the car to determine if the part was covered they just sd paid 120.00 and we will tell you if the problem is covered or not. this is not how a warranty works.Desired Settlement: we have nothing but problems with this vehicle we would like a new car or the problem addressed

Business

Response:

The customer declined to authorize a a/c recharge which is not covered under any warranty.

The vehicle was not in 4 times for an a/c problem. The vehicle was repaired in september for a servo problem and was taken care of under warranty. In addition the customer was not charged $120 on 6/*/14 and I am unsure of what charge they are talking about. I can not find any chage of $120 in their records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the most recent appointment was made for a noise my wife [redacted] heard as she try to stop the car. Every time she she brakes there is a knocking noise. This appointment wasn't for the air conditioning. And we brought the car back 4 times twice to have the steering rack replaces (twice) the water pump had to be replaced. And now the knocking niose. The [redacted] told my wife that she had to pay 120.00 to just look at the car regardless if the problem was covered by warranty or not. Which is a violation of the warranty policy. The person that told my wife to pay was a [redacted]. I have had it with dealership. If there is a warranty why would [redacted] tell my wife she had to pay 120.00 just to look at the car. This the 4th problem with this car in a years time and we don't want it anymore. I have never in my life heard of paying anything up front to determine if the issue is covered by warranty. My next step is the US ATTORNEY GENERAL. This dealership is the most dishonest group of people I have ever done business with. They take advantage of women who come there alone for repair. Bottom line is the car is lemon. 2 steering racks and a water pump now knocking In the car when we try and brake. Again this most recent appointment was not for ac. [redacted] told my wife she needed to pay 120.00 or they will not be able to look at the car. How the hell do that when there is full warranty on the vehicle that we no longer want.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer is leaving out a large part of the story with this vehicle. I see nothing on record about a knocking noise. It is standard practice in the industry for the customer to pay a diagnostic charge. If the repair is covered under the warranty or the customer is paying for the repair the charge is waived.The customer can bring the car to the sales department if they wish to trade in. If the vehicle needs a repair that is not covered under their warranty they will be responable to pay. We did not do anything wrong with this customer and we are just following standard procedures. If they do not trust us they have the right to bring the vehicle to any Toyota dealer. The simple solution is the customer brings the vehicle in and authorize the diagnostic charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have nothing but problem with this vehicle. We no longer want it. How do justify 2 steering racks and a water pump in 1 years time. You failed to mention that??? Is that standard practice for your company as well. We don't want the car. Tell me who to speak with in regards to trade in cause when I get there the 1st the they will say is "this the 1st I'm hearing of this" and no one there will have record of this. My wife could have been seriously injured when the steering rack went as she was driving as it happened. Would you allow a wife, a son, or daughter for that matter continue to drive a vehicle that has nothing but problems. And we have not had the car over a year yet. We don't want this car. Have some contact me for a trade in date. I will not shell out a dime for the trade as me and wife been through enough emotional physically and financially. Give me a appointment for a trade date. With exactly whom I need to speak with and you can take the car back. Again is standard procedure to replace 2 steering racks in less then 6 months. You guys did no type of inspection before selling the vehicle. Like said give me a name of someone who will be able to help. I'm not rolling over on this. I'm file a complaint with UNITED STATES ATTORNEY GENERAL NEXT FOR SELLING A CAR THAT I BELIEVE THAT YOU KNOW WAS FAULTY.

[Your Answer Here]

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Review: On June **, 2013 I Mrs. [redacted] and Mr. [redacted] went to Atlantic Toyota, Located on 200 Sunrise Highway Amityville, NY 11701. I was suppose to be a co-signer for my husband. When they did a credit check they claimed that no information showed up. He did not have his social security card on him at the time. They told me that I can use my information to start the process, and at any time my husband can bring his social security card and they will update the information, Having him as the vehicle owner and me as the co-signer. I went ahead with the process by completing all the necessary forms. While filling out all the information I asked to have a copy of everything that I signed. Upon leaving I realized that a few forms that I signed was not with the signed forms they provided me with, I asked for the signed copies that were missing and the salesman [redacted] said the store is now close and he will bring the missing signed forms to us the next day since he lived in our area. My husband contact Mr. [redacted] on June **, 2013 when he got home form work. Mr. [redacted] said he forgot the paperwork and he will have it to us by Monday June **, 2013. My Husband contact Mr. [redacted] on Monday, Mr. [redacted] did not answer or returned the call. On June **, 2013 My husband and I took off work to go to the dealership retrieve the missing signed information and to also update the information with his social security card. We arrived at the dealership between 12:00pm through 12:45pm we were explaining the situation with the Manager Mr. [redacted] who was also there when we purchased the vehicle. He was the one who also suggest we handle the situation the way we did about purchasing the car. While explaining the what we had talked about four days prior to Mr. [redacted] he was clueless about the information he provided to us and told us he didn't know what we were talking about. He called the Mr. [redacted] (salesman) that sold us the car and my husband explained to him what they had told us about updating the information. Mr. [redacted] refreshed Mr. [redacted] memory about the situation and Mr. [redacted] said he cant to anything about it. They were giving us a hard time so we had to call the police to file a report.Desired Settlement: I would like a full refund of the vehicle I purchased because I was mislead with false information at the time of purchase.

Business

Response:

Good afternoon:

The customer purchased the vehicle and signed all appropriate paperwork properly. They have received all paperwork as of now. The customer wanted to return the vehicle because they stated that it had mechanical / saferty issues. We checked the vehicle via our workshop and found no issue with the vehicle.

The client called the Police demanding that that the dealership take the car back which we had declined.

We feel that there is nothing wrong with the vehicle. It is safe and the client was well aware of the purchase price and the vehicle.

Thanks:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here ]

Good Afternoon:

Thats false information. I weren't aware of any of these issue because they cover up their staff just like they did when the police came, Note: Not even the sales person or manager were there to assisted us in attendance of the police, They were so unprofessional and rude. I was adviced by the police to file a complaint to take them to court, Which we did..The moment we drove the car there's has been issues. There's constant problem with the vehicle and they, The business haven't done anything to resolve the issue. There are paper works that I have not yet receive until now. I remember signing other forms and I specificly told the financial guy to provide me a copy of every signed forms. I have proof of every copies that I have signed. This car is a danger to my family. Breaks issue, Steering issue, Stereo system flickering, ETC....When I took the car to the service department, all he did , The employee was drove the car for five minutes then stated there's no issue, Which doesn't make any sense whatsoever.

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