AT&T

Excessive Restoral Fee of $on a $bill Hi, This complaint is in regards to restore charges on u-verse accounts AT&T charges a $restoral fee when service is suspended The fee is excessive #1) My monthly bill is $36, yet even though payment is made immediately, and within minutes, on every occasion of suspension I am still charged a whopping $fee I had read somewhere that it used to be $per service restoral fee but folks were unhappy with so many charges for multiple service so they changed it to $total Now this unfairly affects customers with a single service whose monthly bills are considerable less than the fee I have had many many of these fees and everytime service was suspended it was paid immediately This would indicate I did not mean for it to be suspended I have not seen an autopay option Additionally there is no way to email them and phone numbers are hard to find and you receive different information when you call and there are t

Equipment installation and cancellation after a week I had signed up with AT&T for MBPS of wireless internetOn the date of installation (01/23/16)men came to install which shouldn't have been too hard because the previous people had AT&TAfter "INSTALLING" the router they left and to my surprise didn't install the Ethernet cord which my boyfriend then had to spend hours doing himselfAfter getting my first bill and seeing that I was not getting the price that I was quoted I called inThe rep had explained that with the taxes and rental of the router (that I didnt have the option to buy myself) was going to jack me right back up to $a monthI said that I was supposed to be saving money not forking out moreWhich then he proceeded to cancel my account and my last day of service was 02/03/I then a couple of weeks later got a bill for I called in to ask what this was for she explained the installation and and a prorated for the week of useI asked her to wai

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I signed up for services (Direct TV and At&t uverse internet I was advised I would get a $Visa reward card for each serviceI should have gotten a total of $Upon recieving the cards in the mail that do not work I am told that I cannot receive any type of reward because my mother in law has recieved a promotion at this addressI advised them that my mother in law passed away over months ago and my husband and I have just moved into this residence and that I could prove thatThis is a brand new account IN MY NAME, I was promised reward cards for signing up for service and it DOES NOT state that you are disqualified from getting a reward card if someone other than you recieved a reward at your address EVER Product_Or_Service: Direct tv and uverse internet Account_Number:

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I originally had a contract with direct tv for satellite serviceAfter taxes and fees I was paying $A few months ago we started a new year contract at the same price for the same package serviceI recently received a bill for $and called to speak with the billing departmentI was informed that att and now owns direct tv and that is why my price changedI called and spoke to [redacted] in the Office of the President on 12/4/at pmI was given the case # FL XXXXXXXHe told me that my promotions were all expired and could not be applied to give me the rate I was payingI explained that I just started a new year contract and that there hasn't been any time to pass for a promotion to "expire"He said they expired back in OctoberThis information is completely inaccurateIt is v

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1We signed up for new internet/phone service to be installed on Tuesday 3/The technician came out and was wonderful, worked hard to get the install doneShe was having trouble getting signal from the outside lines, and finally determined she needed to call someone else out as the main line was fine but our signal wasn't coming throughAnother tech was brought in and assessed the lines coming from the telephone poleIt was determined those lines needed to be replaced, and we were promised that a tech would be out the next day (Wednesday 3/28) to repair the lines and we'd have service by the end of the day WednesdayBy 4:30pm on Wednesday we still hadn't seen an AT&T tech, so I called to inquire if they were coming outNo, they weren't, but the operator said she'd push the ticket through to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In May/June of I moved into a new apartment and requested AT&T Uverse service for my home internet and televisionA representative came out and set everything up However, a few days later I realized that I did not have all of the channels that I wanted I spoke with customer care on several different occasions and they tried to assist me by putting in a work order to have me changed to the correct plan After over a month or maybe close to two months they realized that they were not able to make the change due to a technical issue within their system I was informed that I would have to cancel this account completely and start over with a brand new service I wanted to get this over with so I agreed The account was completely cancelled and I was informed that the early termination fee

To whom it may concern: I originally signed up at a local Waltmart with Ricky B an Direct TV/ ATT Representative (***) [redacted] He assured me he's familiar with the Time Warner Packages and based on what I had with them, He would lower my payment and I would keep the same Channels He also explained how much of an over kill 200mg are since divices can only hand 5mg at a time and there is people in my household He said if we are all on the Wifi at the same time we would not feel any difference going down to 25mg, just the savings After a few weeks of the install I noticed I didn't have some sport channels like FOx and Espn and my daughters started telling me how their youtube videos stutter I attempted to call Ricky and his phone number for 10years was no longer in service, I looked in the store and saw new faces I know I was taken again! I call ATT/ Direct TV and they said sorry sir this happens when you don't go direct to the store for service and I disagree, they are representatives and show be doing the right thing for the customers and for the company A few months later I saw Ricky Band I told him his number is bunk and that he burned me He said I can get you the Fox Channel is that's the problem but I refused since it was FOX Espn and my wifes channels which I didn't know at the time I call Att upgraded $10mo to get 50mg of WIFI I call again ugraded $or to get ESpn and Fox and I was not happy but OKKnowing I been taken for a fool Months later at the same Waltmart I explained what was going on with ATT/Direct TV to a Time Warner representative and they gave me a similar quote, I said I would consider and not ready to cancel yet ATT/ Direct Tv got canceled with out my authorization and that's when the pain starts all over My bills got split with out me knowing and know I'm paying an outrages price I called and spent many hours on the phone being transferred my wife called and spent hours being transferred and going over policies that don't honor the original agreement of $or the $with the upgrades Last month I spent hour on the phone while having the upgrade to get my wifes channel she never got originaly and I was told this bill would be the agreed on $for both services TV/ Wifi Now my we get a bill for $ This is not making sense and I keep being taken advange of The phone representative insisting I pay $for the payment due on the 03/and $for Direct TV only and then my the balance in April plus a bill I want to pay what I was initially promised by Ricky B at the Waltmart in Anaheim $with all the same channels I had or at least the ones I currently have and maintain the internet speed I currently have or better I need your help to resolve this issue for me since no one on the phone is straight forward or able to I'm being gouged! and it hurts If I was a milliner I would pay no biggie but I'm not, I fighting for my life everyday thing to support my family and 4kids -- [redacted] Phone: (***) [redacted]

If I could leave zero stars I would This company has the worst customer service I have ever experienced I cancelled my internet and Direct TV service after chatting with a representative about how to increase my internet speed I was told there was nothing they could do and that it would be understandable if I chose to switch to a different company I did, and now I am fighting to get money back from AT&T who never should have withdrawn the money to begin with I cancelled on 8/which was the date my billing cycle started I promptly returned all equipment and was told I would have a credit of $ Miraculously my account is charged $despite being told by multiple people that I would not be charged Now I want to get my refund and no one seems to know where it has gone, then suddenly they tell me it's being sent in the form of a pre-paid card!!!! This company takes money from me but then cannot refund it in the form it was originally sent I would not recommend this company to anyone

I have requested for service repair since June 19, and we are still without internet as June 24,We were scheduled for a repair tech to come out on June 24,for us to only receive a text that our appt has been pushed back with no reschedule date Due to the fact that I work for home and rely on my internet that pay for timely and ha e been a AT&T customer for over 20+ years to get the service I'm gettingI would like a response of resolution by end of business day June Thanks you

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had att since the early 90'sIn the last few years they have declined I have been asking for tech support for non working Internet since sept of last yearIt never got fixed We've Had several appts with techs and they never showed up I was promised a refund for the internet which I never got I finally decided to change and told them to wait days To disconnectThey disconnected today anywayThey Keep going over the same stuff, hanging up, adding more Contract extensionsAnd refuse to refund my money Product_Or_Service: U verse Account_Number: XXXXXXXXX

I was previously with Comcast for bundled services TV, INTERNET, HOUSE PHONE, my bill for those services was $monthlyI called on AT&T to see if I could improve my cost for bundled services to my homeThe AT&T Rep offered me TV, Internet, and cell phone services for $a month and would throw in a new, free, cell phone with the deal, GREAT! I'll go for thatMy first bill from AT&T was well over that and I returned to the Store telling them this was not what I agreed to and wanted to cancel I was told that I had to cancel within days otherwise I could not cancelI was told to give it a Month or and the cost would level out however it just got worseI finally cancelled all services as my total bill was over $per monthI am now in receipt of a bill from Direct TV for early cancellation fees in the amount of $ Product_Or_Service: TV/Internet/phone bundled services Account_Number: XXXXXXX

I just want to be sure to tell everyone about my experience with AT&T home broadband service!! I received service promptly and simply!! I am very happy with the customer service experience I received!! Very kind clear and prompt Thank you AT&T [redacted] ***:)

AT&T Chat Support promised reduced bill of $per month for DSL serviceI've chatted with several agents who have now said that is not possible On December 15, 2017, I initiated an online chat with agent [redacted] stating that in the past, my bill had been much lower, only $20/month for DSL [redacted] *'s response is below [redacted] : I have successfully applied the credit of $in your account and this will reflect in your account within to hours [redacted] : Rest be assure that it will be taken care of from the next month and you will not need to contact us back for the same [redacted] : I am personally taking care of your account I checked my online account again on December 27, and found that there was no creditAgain, I initiated an online chat, this time with agent [redacted] * [redacted] checked in to everything and asked for my phone number so that a manager could call me directlyI received a call from a manager who's name I didn't write downThis manager, asked me to hold while

contract not renewed correctly in June having to call every month to "retention" deptin Philippines because the bill is never right Called in June to renew my contract for my businessConf# [redacted] renewed at same rate-per call $43/line with unlimited long distancecontract was never implemented, called back in october when my bill more than doubled to per month, told contract was never entered and that they "no longer offer those rates" renewed again conf # [redacted] Credit put through for overages November bill was fine, December bill was overcharged by $because it was changed from unlimited long distance Called in December spoke with retention deptwho told me that the order was entered incorrectly, put the order in and said there would be a credit for $on the account the next monthPaid the difference between the $billed amount of $and the credit Received bill today for January, no credit on the account, the account in addition has go

Bills not merged between AT&T and Direct Tv as promised "hassle free approach" "bundled bills guaranteed " not provided miscommunications about bills I was guaranteed hassle free switch to direct tv from attI was guaranteed the service installer would merge billsService installer claimed he didn't do that and gave me a number to callI called the day my service was installed and the migration line assured it would be correctedI called back after receiving strange bills with my maiden name and misspelled married name ( [redacted] vs [redacted] ) on multiple occasions and was assured bills were bundledI received paper notification of bills being bundledDue to the complicated bills, I paid all bills through my online account from attI was assured my same log in was to be usedI clicked on all online billing tabs to carefully pay all portionsOn Jan 17th I received a bill staying my cable was being shut offI called the number to question what had happened and was treated like a d

I ordered my at&t phone and internet on or around Jan30th I was told the internet speed that I was gone receive would be good enough for me to stream [redacted] .which I also pay a month for.I pay a month for internet.and I was not told about a a month access charge for my to mobile phone lines.my internet is bufferingAnd I can not look at tvHalf of the timeThey say I'm receiving mega bites of speedAnd they can not fix my problemI called them serval time but they will not resolve my problemBut they still charging me for half the service I signed up for

AT&T landline service at this point is a jokeWe have to have a landline because I'm on call on a regular basis for the hospital that I work at, and my house is in a dead spot for cell serviceOur phone goes out pretty much every time it rainsThey never fix it in under a weekThey never fix it so that it doesn't happen againThey don't care because they know that as a consumer I have no other choiceI wouldn't recommend AT&T for any services they offer

My rating for AT&T is an F------ I took out Direct TV and internet AT the time I was promised I would receive a $a month credit if I combined all my services into one bill I agreed to this and the bills were combined until November 2016, at which time for unknown reason I started receiving separate bills I have called many times (to many times to keep track of) and have visited my local AT&T store every month since March As of this date I still haven't had any luck getting my bills combined again If I could get into my Direct TV account I wouldn't bother combining them again, but since AT&T has combined my account together (except billing) I can't get any information regarding billing on the Direct TV side I have no course except to either mail my Direct TV payment in every month or go to my local AT&T store to pay I can't wait until my contract is over so I can take my business elsewhere As fart as my internet it is as slow as molasses Tech have come out and say everything is ok, but my mother lives across the street and has a lower speed internet and it is faster than my higher speed I even filed a written complaint with the Revdex.com and they closed the complaint because AT&T would not respond Good riddance AT&T and hello to someone else who cares about there customers!!!!! I am only rating star because it will not let me continue without a rating, but I feel AT&T doesn't deserve any stars!

We filed previous complaints with you regarding billing issues with AT&TWe were contacted by AT&T, and they allowed us to cancel our contractThey credited us the amount for the rest of the contract and the phones we returned to AT&Tbut they are still billing us for for direct tv servicesWe paid the direct tv bill every month and direct tv shows I am paid in fullThey won't correct this after multiple calls to themAt this point I figured I could ask for assistanceIf the truth was told they owe me money but I don't care about that I just want my account to show a zero balance like I was told it would! I don't understand how they can stay in business if everyone has had this many problems with them! Please help me! Product_Or_Service: Apple /Iphone/ Account_Number: [redacted]

This is ironic considering I had yet another experience today to add on to the U-verse/Wifi debacle I've experienced with your companyI'll save my energy regurgitating all of the issues I had earlier onMore recently, due to the Hurricane in Houston, I was forced to moveafter being out of my apartment and displaced for five weeksI did so, and I disconnected all of this equipment and contacted AT&TWe spoke about putting the account on Hold due to uncertainties that existedThe gentleman did so, gave me a reference ID, and said to call back when I got resettled I moved, but shortly afterwards, I was notified that I was going to be sent out of the country for work for upwards of four months' timeAs a result, I again called AT&T and notified them of this, and they said I was still on hold and to call when I returned to the countryI should note, while in Diego Garcia, I had no AT&T phone service, so I could not be reached via phoneAlso, before I left on the same call, the gentleman assisted in merging my two accountsThe next time I logged on, both accounts were there and accessible fro one accountAs a result, I had no reason to believe that, when I logged on to make payments while overseas, both accounts were active and that I was paying for both When I returned to the U.SI found mail and received calls from a debt collector regarding some $debt related to AT&TI looked online, but I showed no balance as I had kept up with my billsI checked my e-mail account, no e-mailsNaturally, I was a bit confused and concernedI worked through a chat session (two reps in one session) two weeks ago, the guy helped to supposedly merge my two accounts, and he stated no issues existed with my accountsHe then disappeared and transferred me to someone else without saying he was going to so do I logged on immediatelyThere was still only one accountWhat had that rep done over the minutes we were chatting and working through this issue? Whose account was he looking at??? So, I called again a week later after receiving more threatening calls about this mystery $outstanding debt to AT&TThat time, I spoke to FIVE different representativesSome okay, some very rude, some didn't help at allThey providing conflicting informationI was told my account had been cancelled in September by mistake rather than placed on HoldI found this to be odd since I had spoken to AT&T reps after that over the phone before going overseas who assured my account was on hold, not cancelledI was also told that the charges were due to the equipment that I had not returned because, well, I had planned to reactivate my account and had never authorized it to be cancelled since there was a 2-year contractOne of the gentlemen told me that the day I was calling was the last day that I could turn it inI assured him that he would need to adjust that because I clearly never authorized the cancellation in the first place, it was done in error by AT&T He transferred me to another rep, a woman, who said he was clueless and that there was no deadline for returning the equipment! She said I could return it to ANY AT&T location, and after I asked for an address, she provided one to me so that I could return the equipment Today, I went to an AT&T location as instructed with a big bag of equipmentI walked into the nearest store while I was out running errandsThe rep told me they could not take it and no AT&T stores take the returnsHe said, which was first to me, that I would have to go to some UPS store to return AT&T equipmentI asked why the AT&T reps on the phone told me to return to the store, and he simply repeated himselfNo apology was offered, so after asking for a UPS store address, he wrote it downI ended the meeting very upset and frustrated with AT&TI exclaimed that, it would have been nice at some point, if someone at AT&T would have apologized ONCE for this entire disaster they createdHe just stared at me....he said nothingI left the store I am VERY unhappy with AT&T, and due to all of this, I made NO EFFORT to set up another contract for this service with AT&TI am happy with that decisionCustomer service failed me on MANY occasions in this one incident, and this doesn't even include when I first orderd and the initial sissues and poor customer service issuesNo thank you, AT&TI'll keep my mobile, but I will never use U-verse again