AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : week into my service after install I had my receiver die on meI contacted technical support to have my receiver replacedThe Tech Support CS ordered a receiver, only to find out that my order had been canceledThe second ATT representative ordered the incorrect hardwareThat resulted in me being charged $A third customer service representative told me that she was ordering an in-home visit to fix the problemTechnician Kurt [redacted] (employee id number [redacted] installed a new DVR NON-wireless receiver (which is what I had requested in the first place)I returned the original DVR receiver [redacted] and the mistaken order receiver ($fee was to be refunded)On the most recent bill, I saw that I was still being charged for the wireless receiver fee and a monthly receiver chargerI

I was offered a promotion advertised and after accepting my contract ATT said the promotion was invalid and is charging me more than I was informed I was put on contract for a promotion on 5/21/for 49.99$ to include internet and telephone/land line.I contacted ATT 5/to begin new contract 5/21/which they told me if I changed my last name (maybe to my maiden name) they could give me the promotion also, I would have a new phone number which I could change back after the contract startedI didI contact the Retention Depton 5/19/to ask them about this as I questioned their practice [redacted] told me she would change my name and return the original phone number on 5/23/I had for the past yearsI called again on 5/24/nothing had been doneI spoke with [redacted] an then [redacted] in Retention Dept they said would take 24-hours to change and I would still be on the promotion I called back again 5/26/2x this day and spoke to Bryan and Danica told her the story an

Here is what you do if you get NOWHERE WITH CUSTOMER SERVICE, like we did (over and over and over again): Send a certified letter describing your issue to the president of AT&T: Randall LStephenson AT&T CEO SAkord Street Dallas, TX We also filed a dispute with the Office of Dispute Resolution-AT&T Within a few weeks, we got a personal phone call from the President's office, and finally got an email saying our issue was resolved I hope this helps someone out thereHonestly, I have never encountered such inept, confused customer service reps as we did with AT&T Wireless

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Late in 2016, I called to arrange a bundled service TV, phone & internet The representative phone checked to see if I could get Uverse He came back & said it was not available in my areaonly Direct TV was available This was a LIE The Direct TV installer said Uverse was available The installer was there so I let him go ahead My husband was VERY upset when he found that an antenna was installed on the roof A couple of days later one of the door-to-door salesmen for AT&T stopped at our house and said that Uverse was available The first snow storm came, and our TV was out for a day The next day Direct TV was down for an hour I live in Wisconsinit is going to snow I called to complain and arranged for Uverse to be installed to replace Direct TV I am a tax preparer and did

On January 17, I was promised by a representative from the Loyal Customer Department that I would get the exact same package of tv and internet for a discounted rate of $57.56 every month for one year. After the first month, I received a bill for $116.21. I made several calls to AT&T but no one could help me get the price I was promised. Account_Number: XXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Very stressing time waiting over 45'fays for my refund and knowone cares

My complaint is about my e mail accountI called my phone carrier emergency number and was give a Yahoo provider, [redacted] which in turn referred me to a technical person to fixHe workerd on it for weeks, sending cards for me to enter into my computerAfter 50% service he told me on Monday I will have complete serviceI called him today, 3/and received someone else, name and badge who then referred me to the anti-fraud deopartment who presented his name and numberHe proceeded to ask me to buy a STEAM card and I questioned why, which he proceeded to inform me that it was necessaryI bought it and he submiutted it into the computerHe then requested $in cardsI questioned him and proceeded to call Yahoo questioning the reason for more money, who then told me it was correct and to follow their adviceI then questioned again after he asked again for $moreI left and went to ATT and told them what had occurred with any results after speaking to the fra

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I recently got a bill from ATT It looks like the price of my internet has gone up Has quality of internet gone up? No! There were also charges for late fees on the current bill I think this is ridiculous They should be happy I send them any money at all If this is not resolved I am changing internet providers There is no reason for ATT to be charging anyone late fees

company offer us promotion in July and we are not getting it and I have called for the last month and nothing has been done july first sale order [redacted] called againg in sept new order number [redacted] called again 10/11/they were going to send me a brake down on promotion and they still have not done anythinng

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I closed my account with ATT because when I moved internet service did not work in this area so I called and cancelled my serviceI also already paid my last bill before moving and now I'm being charged for service that I never used

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have called to schedule repair appointments in the last weeks The first one was scheduled on the wrong day The second one was scheduled for yesterday but the tech never called or showed up I have been trying to call AT&T all day and cannot get a single person on the line who can help me I get techs in India who cannot understand simple English and who argue with me I have called customer retention and got a young guy who refused to let me speak to a supervisor after he kept talking so fast that I could not understand a word he said This is not the first problem I have had with AT&T or their terrible customer service, and I am just about done Unfortunately, it is one of the only options in my rural area, so I am stuck either here, or with the cable company that is twice as expens

Customer representative indicated the price for a internet service at certain, they did not disclose certain details and reneged on the price I chatted with an [redacted] about my internet service at the time I was receiving 25mbps for $a month this was not a bundle priceThis was a promotional price, when I talked to [redacted] she indicted that I could receive the same price after the period was overShe how ever did not disclose that it was part of a bundle and I would have to sign up for 1GB plan for monthsShe also told me to call back the following dayI did call the following day and that is when I found through a new representative [redacted] *, that I would get 25mbps for $with a month agreement that I would get a tablet with 1GB wireless planThe tablet and the month agreement is what the previous representative did not discloseI asked [redacted] to speak with a manager, the manager then called we went over the fact that [redacted] did not disclose the price for the int

My brother passed away I have been trying to get AT&T to cancel internet service since February To date the internet is still being billed on the account and per [redacted] , the internet is current being used This is a lie as I stated my brother passed away and I did not have access to this internet accountI asked for phone service only to keep the security systemIn March they gave me a credit for phone service but have still refused to credit the account for Internet They are charging me last fees, internet restore fee, etc Currently I have paid over $for what should be $a month for phone service I have spoke with and documented all conversations with [redacted] , [redacted] , [redacted] and [redacted] to no avail I have asked to speak with a manager and have this situation resolve, again to no avail I have tried to speak with someone at corporate headquarters to no avail I have yet to receive a summary on the account I would appreciated some help to

I qualified for AT&T's access internet for low income They mailed me the modem but never activated service After numerous months, I received bill for AT&T for services that were never activated I called to cancel and explained to them as well, Renee from the retention department advised she would zero out my balance and place my account on hold until May of without any monthly charges She stated that I was binded into a contract, which shouldve never occurred from the beginning as it was never disclosed nor accepted Now ATT are still mailing me statements and adding late fees to my account I called back and just getting transferred around without any resolutions This is deceptive practice especially that I am elder and extremely low incomed Product_Or_Service: internet basic (access from ATT) Account_Number: [redacted]

On 4/9/2018, via the Web, I ordered an AT&T Wireless (PREPAID) Sim Card and a $45 refill card. On 4/12/2018, I received the Sim Card but not the $45 refill card. AT&T did charge me for the Sim Card but not for the $45 refill card. So on 4/12/2018, I activated AT&T Wireless Prepaid Service and paid $45 for a month of service online since I had not received the refill card I ordered on 4/9/2018. Everything was going smooth, phone number ported, auto set up by AT&T Customer Representative. Bad part, on 5/2/2018, AT&T Prepaid charged me for the $45 refill card I originally ordered on 4/9/2018. I tried to contact AT&T customer service to find out why they shipped my originally ordered Sim Card 24 Days later. It is extremely difficult to talk to anyone in the United States from AT&T Prepaid. I spent an way past an hour on the phone with an Asian Based AT&T Prepaid Representative and it was like chasing a cat around the tree. I asked multiple times to be transferred to a United Stated Based AT&T Prepaid Representative. They will not transfer you to a U.S. Based Representative. AT&T relies heavily on ASIAN Agents. I then did a customer service review at AT&T request via a text to my phone and I asked for a representative to call me and also voice my distaste for their customer service in ASIA. I received a phone call from a U.S. Based Customer Service Representative on 5/8/2018 as a result of my phone text review. The U.S Based Customer Service Representative was EXTREMELY RUDE, and hung up on me. She offered me a $10 credit which does not even begin to cover the amount of time I spen talking to Asians and chasing a cat around a tree. AT&T should disclose somewhere on their Website, that their customer care will be handled by ASIAN REPRESENTATIVES. They should also train their U.S. BASED CUSTOMER REPS about kindness, it goes a long way. $10 credit with a rude representative presenting it, is counterproductive and will cost AT&T in the long run. I STRONGLY DO NOT RECOMMEND AT&T PREPAID SERVICE.

Unable to access online billing to see itemization of charges. Being charged for services not used, leased or purchased. I am unable to access online account due to issues with password reset...not being sent to me. My bill should be 29.99/month - as was established, verified, and agreed to by office of president after previous BBB complaint was thought to have been resolved. Seeing bills almost triple this amount. Adjustment and credit required. I still do not lease any equipment from ATT.

I'd give stars if I couldI purchased a mobile hotspot with a prepaid gig data plan for a 10-day vacationIn researching to buy, I found two contradictory prices on their webpages (and the price it charged me when I bought it was different still) Online it said you have to renew within days to keep it longer, but it turns out it goes on forever unless you cancelWhich is fine because I anticipated thatI did online chat with them on day to cancel it and was assured it was canceled and I wouldn't get an additional billWell, I did get another bill for a second month; It hadn't been canceledThe second bill showed gigs of usage during the second month even though the device had been turned off and had been sitting in a box on a shelf since day I chatted and called, spoke with different customer reps including managersOne rep sounded like she would help me but then we got disconnected about about minutesOne manager told me he verified that I hadn't used it at all during the second month and it was now cancelled which I could verify by logging in within minutes(It wasn't cancelled)Another manager basically told me I was lying and there was no record that I had done online chat on day I just kept calling back until I finally got a customer service person who would help me, the 8th person! She told me she COULD see the record of my online chat on day 25, but that the chat rep put in the notes that I chatted about international travel, not cancelling my account(Really? International travel to Vermont???) Fortunately this last person believed me when I said it had been turned off since day She reversed the charge from the second bill right then while I had her on the phone and could verify it in my account (no need to wait minutes, so why did the other rep tell me that?) I asked why the previous manager said there was no record of my online chat on day and she didn't know, but said she would give feedback to that manager's supervisorHer words, "No one should have to go through what you just did." Worst customer service I have ever experienced with any companySo the bottom line if you need to cancel your account: Call, do not chat No matter what they tell you, if you don't get an email within a day verifying your account has been cancelled, call back If they promise you that a charge will be reversed, make sure you can verify it by logging in while you still have them on the phoneYou may need to refresh your page multiple times, but it will show up within seconds

They offered me phone service for $9.99+ taxes + fees/month 2yrs but are charging me $30+ taxes + fees1st call honored it 2nd call would not I called in May talked to [redacted] in the loyalty deptBecause they had charged me more than I was told for my up graded internet serviceThey offered me internet at $27/month and landline phone with unlimited long distance and full features for $9.99/month for yearsGot my next bill (5/18- 6/17) and they charged me $for the phone insteadI called, in June, I do not remember who I talked to and she said the reason for the higher rate was because I had no TV service with them but that they were going to honor the agreement made with me in MayThat bill was corrected but on the next bill (6/18-7/17) the Phone was $againI called this time July 27th they sent me to the loyalty deptand [redacted] told me because I did not have TV service with them there was no way she could give me the $rate for the phone serviceWhen I made

THIS COMPANY GIVES YOU A LOW RATE TO START AND EVEN AFTER A CONTRACT IS COMPLETE WILL NOT LET YOU CANCEL SERVICE WITH OUT FEES, CHARGES ETC 2/9/CALLED TO CANCEL SERVICE AS I HAD BASIC TV AND BASIC INTERNET AND WAS BEING CHARGE $174.00/MONTH!!!! TOLD ME I CANNOT CANCEL WITHOUT PAYING FOR FEBRUARY WHEN IM CANCELLING NOW AND SERVICE HAS ENDEDOFFERING NEW CUST $FOR SAME SERVICES AND CHARGING LOYAL CUSTS (4+ YEARS) EXTREME FEES- UN REAL BUSINESS PRACTICE!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had several bad experiences with AT&T customer service representativesI called to track the status of a reward and was treated poorly and hung up onI asked to speak to a supervisor and the representative ( [redacted] ) would not help and was incredibly rudePer the online reward site, the reward is supposed to be mailed after the day service validation periodIt has been days and I was told that the reward was put on hold on my account for no reasonThis is unacceptable from such a large companyWhen I asked if I could have the reward shipped to me before I leave for deployment they said they could not do anything to help meThe reward system seems like a scam and I will no longer be recommending AT&T to anyone who wants good customer serviceAs a long term AT&T customer, I expec