AT&T

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1We ordered Internet online for the online promotion on 8/2/18, and scheduled the installation service to be done on 8/18/between 8am-12pmWe received the confirmation email for the installation service after booking the appointment On 8/18, no one contacted us till 11am, so I tried to log in online only to find an alert stating installation is delayed, with no attempt to contact me in person or any sort of active alertCalled the customer service line, the rep told us they couldn't find our appointment despite we have the email confirmationTold me no technician will be available till 8/22/morningThe rep helped me rescheduled it to 8/22/8am-12pm, and I got another confirmation email from AT&T with the scheduled time I called again on 8/22/around 7:50am to confirm that

When bundling our land line, Cable (Uverse) and cell phones we were promised a $and $gift cardsThis promise occurred in March, We have called on this several times only to be told it was being processed and a sundry of other explanations We were never told to call the Rewards department Today on another attempt to find out about the gift cards, we were advised to call the Reward center who told us they did not have anything under the name [redacted] or [redacted] When requesting to talk with a supervisor, she informed us that the day period had expired and we no longer qualified for the refund In our humble opinion, this was a scam and we are less than pleased with the results of our numerous calls only to find out we will not receive the promised gift cards On another note, an ATT representative came to our door to sell us AT&T cable I informed the gentleman that we already had the cable He asked if he could use my name as a reference and if th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT locked me into a contract without my consent, request or approval According to your customer service staff I was locked into a new contract/promotion that expires 1/when my current contract I signed up for previously expires in August I believeNow not only I've had really bad experience with ATT this is not the 1st issue now you violated my right as a consumer and locked me into a new contract without my approval consent or even a courtesy call to let me know that you were going to lock me to be with your company for longerEvery moth I use the same devices on my account same no more no less and it just so weird that every month I use more and more data which is total BSDuring the 1st months of service everything was great I was paying the installation charges in payments after

AT&T Service technician is extremely aggressive and rudeActively insults customerWorried for the safety of my disabled mother around technician My interactions with an AT&T TechnicianFirst off I am not an AT&T customer, thank God, but my mother isI am thankful that I was home during this situation because that allowed me to intervene with this aggressive technicianAfter living abroad for several years, in China, I am visiting my disabled older mother to catch up, so it is very lucky that I was thereMy mother discovered that she was being charged for a non-existent line to the house, a line that was supposedly canceled and removed years agoIt seems for 3-years AT&T has been charging her for this lineShe called the customer service and inquired what this was about and the service representative, who I have been told was nice, noticed the line and said that they could remove itBut, she said something about the internet, also through AT&T, being attached to this no

I have been getting over charged for my services for monthsAfter several calls for several months I finally spoke to some individuals that saw exactly what I was speaking of for monthsThe modem that was returned shows that it was delivered and signed for in June 6thThere is a pending credit for I spoke to manager [redacted] that basically just wanted to transfer me to customer service I was told by the agent that the credit would not be applied for days which is July 15thMy services are suspended and will be until thenThis is not acceptable and terrible customer serviceNo definite timeframe could be givenI only owe but that will not get my services back onMean while I will get charged for the time my services are off for nonpayment of an erraneous charge of $400+ dollars

I would have to rate this companies customer service the worst I have ever had, don't sign up with them if you have other choices Shut off my Hot Spot Data after changing my grandfathered unlimited data plan I was grandfathered in on an unlimited data planI received a message telling me I went over the 25gb so instead of slowing me down they shut me downI spent two days on the phone calls and they decided to reset the hot spotThey then moved my unlimited plan down to a 10gb plan? then when I called they said they would move it back under the unlimitedplan and then they disconnected and they told me the back office is the only ones that could move the plan back and that could take hrs to get me back up and runningThey gave me to a supervisor that was no help and would not give me her last nameI told her that AT&T had no right to change my plan after all I pay on time and my bill was up to dateShe told me that was the best she can do and that the fine print on the contract said they had to right to do what ever they want to my plan? so two days no internet and now looking at another threeHow is going without what your paying for a standard for this company? I asked her how it was possible that they can downgrade me on the spot when I call but to correct their issue and their mistake that they cannot do thatShe was rude and told me if I wanted to move on that was my choiceI argued that I was under contract and I pay my bill on time every single month and that they had no right to do this to me, She insisted they had the right and that I would just have to sit back and waitI asked her why they moved my plan and she said she had no idea? what kind of supervisor is this? This company just does not care and more importance I feel like they broke my contract on their ownThe bottom line is they don't like I have a grandfathered unlimited plan and was hoping to switch me without my consentIf you don't like what you offer the customer then don't offer it but if you do you owe it to the customer to provide the service we are paying forAll I can say is hurry up Fiber Optic and by by AT&T mobileSo many people I know are just waiting to cancel your service is this what you want? I guess so based on this type of service

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I desire to cancel my AT&T home phone service Nov 28, Number Darn confirming XXX-XXX-XXXX porting complete and instructed me to cancel AT&T service Nov 30, Called [redacted] (AT&T) and canceled service Assured XXX-XXX-XXXX is no longer an AT&T phone numberTalked to AT&T billing and was assured service and billing are canceled Assured account balance is $ Dec 20, Call [redacted] (***) to discuss why I was still being billed for XXX-XXX-XXXX Was told billing cycle is November - December 13, Since number was ported November 28th, half this bill will be refunded Refund never arrived Jan 17, [redacted] to AT&T account and find bill for XXX-XXX-XXXX for the amount of $covering 12/14/to 01/13/

In February of 2016, I signed up for AT&T internet and Directv, both of which are sold and billed by AT&TIn early March of 2017, I received my bill for service for February and my Directv charges changed from $to $per monthMy contract for Directv is a two-year contract and I was surprised that the charges changedUpon contacting AT&T, they advised me that the rate of $was only for one yearHow can the rate change in mid-contract? They said my sales rep should have informed me that the charges would only be effective for one year of the two-year contractI was not informedIf I had been, I would not have signed up for the serviceI am on a fixed income and can't afford to have my bill increase Product_Or_Service: Directv Satelite TV Account_Number: [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing Not binding to contract interned speed of 18meg Speed is well below most of the time contrary to what I pay for Not responding to a request to terminate contract on 10/7/(last day of contract) Product_Or_Service: Internet service Account_Number: XXXXXXXXX

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0February I recorded a phone call from AT&T U-verse I was lied to and said that my plan was locked in at a month and that I did not owe an outstanding bill on March 18th I was denied access to a supervisor by seven different customer service reps I have recorded every phone call because I know that they lie I was told that my plan was a certain amount and the next bill that came doesn't reflect what I was told Today I was denied access to a supervisor by seven different customer service reps I recorded every phone call and the length of time before the call dropped this is the most atrocious customer service I've ever witnessed they completely lied to customers and diminish the capabilities that the customer pays for where are the absolute worst and Liars I want to know why I was lied

Improper Customer Service Billing I had called in January 21-to make a payment arrangementThe payment arrangement was to make the full payment on February 16-of the full amount and I was promised over the phone that my services would not be disrupted until thenWell today is February-14-and my services are no longer workingI spoke to [redacted] in accounts receivables at 8:AM with her ID of [redacted] and she states that is not trueAnd that she cannot pull up records of the recorded conversationsOn another note my account was supposed to be bundled up together with direct TV and every month I have to call in to get it bundled up they tell me it will and every month it is the same ordeal were it isnt bundled up

When my husband passed away AT&T was impossible to work with to get my account name changed and billing payment account changed After many failed efforts to get these two issues updated, AT&T's representatives succeeded in locking me out of my account for failure to pay even though my husbands account was being charged My new account wasn't linked to any actual billing to enable payment Was still charged overdue charges for the month my husbands account was charged Representatives and supervisors never listened to the issues and kept reiterating what they could not do with their computer systems to fix my account When I asked to have the $overdue charge removed I was told it couldn't be done then after talking to a supervisor who said the adjustment had occurred but couldn't be seen on their computer screens Now I have to wait to see if the next bill shows the changes Another month of checking their work which I don't anticipate is done correctly given this track record The bottom line is failure to take these account issues seriously, no accountability or follow up by representatives or supervisors AT&T is really a mess If such obvious issues exist in such a clear cut case, what outrageously bad service is happening with other service calls What I have experienced is shameful and I just pray for another service provider that is competent and accountable to compete in this space This is what happened when the former AT&T went out of business You can't treat paying customers that are experiencing problems with their failed systems like they are a nuisance Fix the problems when customers contact support, be accountable and follow up like a real professional company An Absolutely disgusted customer

An associate who statedand sold me unlimited data, and fiber internet connection of mbps, I reviewed my plan an I am not paying for unlimited data ON 8/27/i called ATT Customer service because I saw they provided fiber optics internet and unlimited data for about dollars a month(for the first year)Currently I was paying around the same price(and a little extra because in my household we use over the amount of 1000tbs) for a set amount of gbs a monthWhile talking to the associate she stated I was eligible for the unlimited plan and fiber optics was available in my cityWe finalized the contract and she verified my plan a few times,( I was also notified in the beginning of the call that the call was beinG recorDed for training purposes)Well today its 9/7/and I reviewed my account info online thrught the att app and realized I was given a gb cap and at gbs which is alot given its only been about a week, and once I called att the find out why I was given a cap they

Have att uverse internet for over yearsStarted having problems with dropped internet and after several times of calling and them trying to reboot over an extended period of time, finally convinced them to send out a service techTold them the router was 'old'The original one they installed when we got the serviceAlso asked them if they were going to charge us a service call,a charge for a replacement router if needed, and the equipment rental charge that they are famously putting on new orders nowWas told if it was n equipment failure, there would be no charges Well, the router was bad, and they replaced it as agreed, and no service charge and no router chargeBut lo and behold, then the next bill came in, there it was, a $7.00monthly equipment chargeCalled them today and all I got out of them was a years discount on the rental feeSo they expect me to start paying this fee after the first year for the rest of my life, I guess, I don't think soThe charge wasn't on t

Cannot unlock phone for international use As an ATT cell phone user, I purchased an ATT iphone for my Fiancee, who is also an ATT userCurrently, my Fiancee travels to Haiti for several months out of the yearShe is currently in Haiti and unable to use her cellphone because it is locked against international useThis presents an extreme safety issue, especially in a country like Haiti where traditional emergency (911-style) services are almost non-existentHer emergency support consists of a third party app called Hero Client RescueWithout a Haitian sim card, she can't access her emergency services app Additionally, she cannot call or be called be her in-country colleagues without activating her in-country simHer Haitian associates can't afford to place a long distance call to a US number every time they need to call her

I have called customer service numerous times to get my bill fixed and I've call tech support to get my internet working properly I have been a customer with AT&T for quite some time so I called to get special pricing on my internet, I was told the price would be good for a year but after about months the special pricing was taken off of my account.So I called back in November of and was assured that my special pricing was completely removed from my account.The young lady also assured that she would reapply the discount to my account so that I could receive the special pricing.She adjusted my bill and said that the bill would be corrected.I asked her if I would need to call every month to assure the pricing was correct on my bill.I was told that I would not have to call every month and that the bill would be corrected.Well since then I've had to call every month in order for my bill to be corrected.Numerous representatives have told me that there was no discount applied to my

Bogus early termination fee Was charged account charge for bundle early termination fee Worked with customer service to find day when my contract was complete and there would be no additional fees Used the date they gave me You have my authorization to listen to tapes or my conversation with your agent

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 19/6/2016-Reactivated an account from suspension when I moved from Oklahoma to Florida April 2017-Resuspended account when I moved from Fort Walton Beach Florida to Navarre FloridaI was told I could put the account back into suspension and when my contract was up I could call and cancel without charges10/12/- Spoke with Agent ID [redacted] when I received a notice my account was going off of suspensionI asked for my account to be canceled and was told it would be closed but that I would owe an early termination fee of $I was on the phone for quite sometime explaining I was told I could cancel at no charge and to look up the notes in the system or review the recorded conversationThey were to send me instructions to return equipment and final billing for the termination fee which I did

Horrible Customer Service !!! AT&T representatives will tell you anything to get you off of the line When I moved I was promised the same internet and tv options that I had at my previous home When they arrived I was told that I could only get the lowest possible internet at my new home I then switched to direct tv and was given a date for installation which they never showed up to I spent a total of hours on the home with their reps and had different appointments for install that have not been honored I don't understand how they have an A+ rating by the Revdex.com and of the customer reviews are negative

AT&T put is in a contract that we were unaware of, and we never signedThey told us they'd apply a credit and lower our bill to 45$ a month but didnt On July 1st I was approached by Comcast who told me they could lower my bill and give me faster internet I called AT&T to see if they would match Comcast and lo and behold I found out we are in a contractWe never signed anything, we don't know how AT&T put us verbally into a contract we were never aware of On July 1st, AT&T retentions department told us they would lower our bill to 45$ a month and issue a one time 50$ credit for the inconvenience of putting us into a contract we had no idea about, even without us signing anything Sure enough, a month later I called them on 7/to inquire about our bill and there was no record of my first phone callThis happens all too often with AT&TI would switch to another provider if I could but unfortunately comcast is not much better