Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Who has the authority to remove unpaid strikes from an account? I raised this issue with both National and yourselves but have not received any type of response in this matter They have open disputes on both my account [redacted] and my partners [redacted] Both of which have been resolved at this point, my partners more than months ago Regards, [redacted]
Dear [redacted] ,We reached out to [redacted] last week to get additional information about what action they had takenThe auction house explained that they were notified of the chargeback on 9/1, and on 9/they agreed to itSince [redacted] did not dispute the chargeback you filed, they did not process a refund themselves as at that point the funds had already been taken out of their accountI believe that a member of our Customer Care team reached out to you on 9/to share this information and ask that you contact your bank about when the money would be returned to you, as the auction house expressed that they have conceded to the chargebackAs previously expressed, we are not directly involved in payment for won items so we are not in a position to contact your bank or to release any fundsIf you need additional assistance communicating with the auction house, please contact our Customer Care team.Sincerely,Customer CareInvaluable | AuctionZip###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I already answer part of why I do not accept INVALUABLE response.....thsi company knows that their are hundreds of people complaining in the media, about their business model, that sales fakes, and people are robbed of their money.I and others, do not have any relationship with the auctions houses that INVALUABLE works with, in order for someone to buy an antique, or a jewel through an auction house, is their reputation that makes you decide to bid or not, who in their sane estate of mine will buy an item from an unknown auction agent or house, without knowing who they are.....it is the work, and has to be of INVALUABLE to do, they have to choose who they work with, they have to select with a very important and difficult selection who they work with, they can not just go around accepting auctions from everyone that says is an auctioneer,they charge a commission to buyer and sellers, they are the ones that send everyday dozens of mails, offering auctions, saying that ...YOU HAVE BEEN APPROVED! To bid in this auction, in many of their mails, the name of INVALUABLE, when you open the catalogue any of them, it is their name, fully that appears, the auction house, is written in small letterIt is them who send the buyer, the confirmation of the purchase, and the amount to be pay, it is them, when you are delayed in paying that write to you, saying that you have an invoice without payment They send mails, with everything that has to do with auctions, that promotes the bidding, offer courses on different matters relating to antiques, the relation, at least mine, with the auction houses that they represent is none.....only to tell them where to ship the items, in INVALUABLE page, you can pay with a credit card, or send a money transferThey have a keep a list of every item you have bought, date, price, and if paid or noti have dozen of mails from them, but I do not know how to send them to yours, if you indicate how, I will do itthis business is a fraud, and the sad part is that they know it, and they keep robbing peoplethanks, I have dozen of mails from them that I could make available to yours, but their are so many, that if you tell me how to do it, I will deliver them Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hi ***,Thank you for contacting us and sharing feedback about your experience with [redacted] I did find an account under [redacted] Auctions on AuctionZip, though it has not been active recentlyIt looks like [redacted] has not run an online auction through our platform since November 2016, and has not posted any advertisements on his AuctionZip account in a few monthsI was also not able to locate a user account registered to your email addressBased on this information, it does not appear that you placed a bid through AuctionZip or InvaluableWe do appreciate you taking the time to make us aware of your communication with ***We are managing a community and expect both our auction houses and bidders to communicate respectfullyWe will log your concern on his account so that we can discuss expectations with him should he start to use our platform again.Sincerely,Customer CareAuctionZip | Invaluable [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below While I did receive a response from both yourself and the auction house neither were satisfactory I replied to both more than a week ago and yet again have not received any type of return communication This is unacceptable on both companies parts Regards, [redacted]
Dear [redacted] , Thank you for contacting us, and I sincerely apologize for the frustration and inconvenience of your one day subscription auto-renewingWhen purchasing a subscription on Invaluable, the order confirmation page does state that the subscription will be automatically renewed and this can be changed in account settingsI understand that you only intended to purchase this for one day's use and have not been actively using the subscription sinceWe will be processing a refund for the five auto-renewals, for a total of $Please don't hesitate to contact us at [email protected] with any further questions you may have.Sincerely,-- Customer CareInvaluable | AuctionZip [redacted] *** [redacted] ***invaluable.com | auctionzip.comThe information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibitedIf you received this in error, please contact the sender and delete the material from any computer
Dear ***,To clarify, this company is not one of our online auction house partners meaning that their sales are not available for online bidding through our platformUsers cannot register to bid or place bids for these items through AuctionZip, so we would be unable to provide additional information about sale results that may be useful in your dispute [redacted] *'s does have a free auctioneer account on AuctionZip, which allows him to post listings that act as advertisements for upcoming sales (similar to an ad that might be placed in a local paper)We appreciate feedback such as yours and will review their account to ensure they are abiding by our listing policiesAs mentioned previously, we are not apprised of agreements between auctioneers and consignors, are are unable to offer any compensation for the items you consigned to this auction company.Sincerely,Customer CareAuctionZip [redacted]
Dear [redacted] ,Again, I do apologize that this matter has not been resolved soonerAs Invaluable is a platform, we do not have in our possession any of the items listed on the website and are not directly involved in any post-auction transactions such as payment or shippingIf we are notified by either a bidder or an auction house that one of the parties is being unresponsive, we are ready to step in and facilitate communication to work towards a resolution, and take escalated action as necessaryAs I stated in my previous message, please be assured that we have taken action on Affordable Luxury's account until this matter is resolved and will continue to work with Anna on sending checks to you for a refundI have shared your concerns with her as you've outlined in this complaint as well.Thank you,Customer Care ManagerInvaluable | AuctionZipo [redacted] ***f [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [While I understand that your company cannot be held responsible for the results of new auction houses you need to take responsibility for your high-pressure and unethical sales tactics which were coercive and not in keeping with the standards of US consumer protection lawsAs a new client my position was exceedingly vulnerable and largely dependent on the advice of your training staff which was evasive and misleading in response to multiple concerns and requests I raisedI am willing to waive the advertising fees but I would like my auction fee refunded in full because, while the service was rendered, the product delivered was not in keeping with what was marketed to me by your staff.] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hello, Due to a family emergency I was not able to submit my reply to Auction Holdings through the Revdex.com website within the day deadlineTherefore I have included my response herein: CLARIFICATIONS- As of January 1, I was no longer affiliated with [redacted] and any and all activity on my invaluable account ( [redacted] ) was unsanctioned by myselfSuch activity is in no way relevant to this complaint- I was acting as a sole proprietor and at sole risk for loss of property from the auction [redacted] held with Invaluable Auctions in December COMPLAINT- I routinely asked for specific information about the success [and sell-through] rates of new auction houses on invaluable and was repeatedly denied this informationI was met with great resistance by customer service staff when I inquired about it and instead was repeatedly told only that sales rates multiplied exponentially in second and third sales eventsDespite asking for it on separate occasions, the Auction House Growth Acceleration, Case Study was withheld from me until the sale I ended up listing with Invaluable was already set and runningThis was an unfair and deceptive practice according to the Massachusetts Consumer Protection Law which states such a practice is unfair or deceptive if “a business fails to tell you relevant information regarding their product or service or misleads you in any way." - Multiple members of Invaluable’s training and representative staff were insistent that I setup my auction as a live eventThough I brought up repeated objections to this method of auction there was still substantial and repeated pressure from Invaulable’s representatives to pursue this methodIt was repeatedly stated by different parties that high sale prices were note likely with a timed sale event, so - at great inconvenience and financial loss to myself [the staff] - we pursued the format of a live event though it failed significantly upon runningI was party to substantial financial losses [loss of property] due to the misleading advertising of Invaluable customer service staff which stated that higher prices would be achieved by a live auction event [where no such escalation of prices occurred]Because I was led to believe that higher prices would be achieved, when I did not see substantial indication that this greater success was eminent [as implied] several days before the event, I assumed there was something wrong with my business model and invested heavily in Invaluable advertising to attempt to recoup an attendance threshold that would be more likely to achieve these purported resultsInvaluable’s staff assured me that I was doing the right thing when I invested in such advertising, however when the live auction finally ran no higher sales WHATSOEVER occurredOur event would’ve been more likely to financially succeed with a timed auction as was my initial intention which was repeatedly discouraged by Invaluable customer service staff over a month periodAccording to Massachusetts Consumer Protection Law this was an unfair and deceptive practice which led to substantial loss of property to myself as a sole proprietor acting on behalf of [redacted] for June-Dec Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [ Dear Madam, Sir,Unfortunately, again you are presenting inaccurate information about this transaction.I only have an [redacted] .com website login, pictures of the earrings were presented at [redacted] .com website and placed all bids thru your website, purchase confirmation also came thru [redacted] .com Furthermore as far as I know I never dealt with " [redacted] " since besides [redacted] .com I have only been contacted by [redacted] Services to whom I have provided shipping information, and article was shipped by another third party as well as explained on all fraud attempt reports I have reported so far.Besides your attempt to blame the shipping company only proves how unprofessional you are, I still have original packaging, with plastic box, styrofoam and carton boxes which arrived perfectly fine.Article definitely do not match with pictures and description and I will not accept anything else than a full recovery of all costs related to this unlawful transaction.By the way it would seem more trustful if you can name who is answering me for further reference] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] No delivery was madeThere was no notification from any delivery serviceThey are lyingI disputed the charges with my bank on 8/29/They said I had to wait till 10/13/to recover my money if there was no responseSo I'm still waiting from them to free my moneyI am still out till then
Dear [redacted] , We are not in a position to process a refund for any amount that was paid to the auction house, as we did not collect these fundsWe have completed a review of their account and have decided to end our relationship with [redacted] ***You will notice that they have been removed from the list of auction house partners in our directory and all sales have been removed from siteWe do apologize for the frustrating experience you had with this auction houseIf there is any additional information that we can provide regarding this auction house and your transaction with them to assist you in other pursuits for resolving this matter, please do not hesitate to contact usSincerely,Customer CareInvaluable | AuctionZip [redacted] [email protected]
Dear [redacted] , Thank you for contacting us regarding the item you won in [redacted] Auction’s 8/saleI can see that you were just speaking with a member of our Customer Care team last night about this As a platform for auction houses, we are not directly involved in post-auction transactions such as payment or dispute resolutionWe are also not in possession of any items listed on our website, nor do we upload the catalogs or item descriptions listedWe are not able to issue a refund for your purchases since the funds were collected by the auction houseIn cases such as this, we are happy to assist with communication in hopes that both parties can reach a resolution, though the final outcome is at the discretion of the auction houseShould you wish to continue with other methods of resolving this, such as pursuing it legally or filing a claim with the shipping company, that is at your discretion Sincerely, -- Customer Care [redacted] | AuctionZip North America [redacted] ***
Dear ***,I understand that you won an item in an auction with [redacted] **., and I can confirm that they are one of our auction house partnersInvaluable and [redacted] are platforms for auction houses around the world to make their sales available for online biddingWe are not directly involved in any post auction transactions, including payment and shippingIf there is a dispute as to the amount charged for a transaction, you will need to work with the auction house to resolve this.I was unable to locate an account in our system with the email address [email protected], is there another email address that you may have created an account with? I also reviewed all of [redacted] Co.'s online sale results from and did not see any winning bidders with your name, email address, or phone numberIf you did win items through our online auction platform, please contact our Customer Care team by calling [redacted] or emailing [redacted] We'd be happy to search for your account using other information that you may have signed up with, and can reach out to the auction house on your behalf to facilitate a resolution if they have been unresponsive to you.Sincerely,Customer Care [redacted]
Dear [redacted] ,I sincerely apologize for any frustration caused by the emails you've been receiving from Invaluable and/or AuctionZipI was able to find accounts registered to your email address on both of our online auction platformsPlease be assured that we take your privacy very seriouslyWe have unsubscribed you from our mailing list and your email address has been added to our suppression list.Please don't hesitate to contact us should you receive another email, or with any further questions or concernsYou can contact us by emailing [redacted] Thank you,Customer CareInvaluable | AuctionZip [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear Mr [redacted] ,Please do reach out, we welcome a call to discuss your concerns further and would be happy to assist you with communicating with any of our auction house partnersAs expressed in my last response, though these sales are listed on Invaluable we are not in possession of the items nor do we upload the catalog information, approval is managed by each auction house and dispute resolution is at the discretion of each houseWe are not appraisers or art experts, though we do take feedback such as yours seriously and would like to further review any accounts that you believe to be listing informationWe extensively vet all new sellers before bringing them onto our platform and frequently conduct reviews of existing accountsWe look forward to hearing from you.Sincerely,Customer CareInvaluableNorth America [redacted] Europe + [redacted] ***
Dear Daniel,On October 18th we were able to get in touch with National Book Auctions about this matterWe tried to reach you by phone that afternoon to confirm that we spoke with the auction house and that they would be emailing you shortly, it looks like you were unavailable at the time and a message was left with WendyWe do see that the auction house sent an email explaining what action had been taken in regards to the items won in July, and that you responded to the points raised by the auction house with our Customer Care team copied on the messageAs a platform for auction houses, Invaluable is not directly involved in post-auction transactions such as payment or shippingWe are happy to assist in putting bidders and houses in touch with each other to discuss these matters, but dispute resolution is at the discretion of the auction houseIn this case, National Book Auctions has expressed that the items were offered at another auction and re-sold elsewhere since payment was not completed within the time frame in their terms and conditions.National Book's terms and conditions from this sale are available at the following link, the section titled Payment Options does include details about the house's right to offer items to other buyers if payment is not completed within days after the sale: https://secure.invaluable.com/rfa/rfaViewTerms.cfm?groupSettingsRef=05SP2S3INX&h...⇄ CareInvaluable | AuctionZip
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Who has the authority to remove unpaid strikes from an account? I raised this issue with both National and yourselves but have not received any type of response in this matter They have open disputes on both my account [redacted] and my partners [redacted] Both of which have been resolved at this point, my partners more than months ago Regards, [redacted]
Dear [redacted] ,We reached out to [redacted] last week to get additional information about what action they had takenThe auction house explained that they were notified of the chargeback on 9/1, and on 9/they agreed to itSince [redacted] did not dispute the chargeback you filed, they did not process a refund themselves as at that point the funds had already been taken out of their accountI believe that a member of our Customer Care team reached out to you on 9/to share this information and ask that you contact your bank about when the money would be returned to you, as the auction house expressed that they have conceded to the chargebackAs previously expressed, we are not directly involved in payment for won items so we are not in a position to contact your bank or to release any fundsIf you need additional assistance communicating with the auction house, please contact our Customer Care team.Sincerely,Customer CareInvaluable | AuctionZip###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I already answer part of why I do not accept INVALUABLE response.....thsi company knows that their are hundreds of people complaining in the media, about their business model, that sales fakes, and people are robbed of their money.I and others, do not have any relationship with the auctions houses that INVALUABLE works with, in order for someone to buy an antique, or a jewel through an auction house, is their reputation that makes you decide to bid or not, who in their sane estate of mine will buy an item from an unknown auction agent or house, without knowing who they are.....it is the work, and has to be of INVALUABLE to do, they have to choose who they work with, they have to select with a very important and difficult selection who they work with, they can not just go around accepting auctions from everyone that says is an auctioneer,they charge a commission to buyer and sellers, they are the ones that send everyday dozens of mails, offering auctions, saying that ...YOU HAVE BEEN APPROVED! To bid in this auction, in many of their mails, the name of INVALUABLE, when you open the catalogue any of them, it is their name, fully that appears, the auction house, is written in small letterIt is them who send the buyer, the confirmation of the purchase, and the amount to be pay, it is them, when you are delayed in paying that write to you, saying that you have an invoice without payment They send mails, with everything that has to do with auctions, that promotes the bidding, offer courses on different matters relating to antiques, the relation, at least mine, with the auction houses that they represent is none.....only to tell them where to ship the items, in INVALUABLE page, you can pay with a credit card, or send a money transferThey have a keep a list of every item you have bought, date, price, and if paid or noti have dozen of mails from them, but I do not know how to send them to yours, if you indicate how, I will do itthis business is a fraud, and the sad part is that they know it, and they keep robbing peoplethanks, I have dozen of mails from them that I could make available to yours, but their are so many, that if you tell me how to do it, I will deliver them Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hi ***,Thank you for contacting us and sharing feedback about your experience with [redacted] I did find an account under [redacted] Auctions on AuctionZip, though it has not been active recentlyIt looks like [redacted] has not run an online auction through our platform since November 2016, and has not posted any advertisements on his AuctionZip account in a few monthsI was also not able to locate a user account registered to your email addressBased on this information, it does not appear that you placed a bid through AuctionZip or InvaluableWe do appreciate you taking the time to make us aware of your communication with ***We are managing a community and expect both our auction houses and bidders to communicate respectfullyWe will log your concern on his account so that we can discuss expectations with him should he start to use our platform again.Sincerely,Customer CareAuctionZip | Invaluable [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below While I did receive a response from both yourself and the auction house neither were satisfactory I replied to both more than a week ago and yet again have not received any type of return communication This is unacceptable on both companies parts Regards, [redacted]
Dear [redacted] , Thank you for contacting us, and I sincerely apologize for the frustration and inconvenience of your one day subscription auto-renewingWhen purchasing a subscription on Invaluable, the order confirmation page does state that the subscription will be automatically renewed and this can be changed in account settingsI understand that you only intended to purchase this for one day's use and have not been actively using the subscription sinceWe will be processing a refund for the five auto-renewals, for a total of $Please don't hesitate to contact us at [email protected] with any further questions you may have.Sincerely,-- Customer CareInvaluable | AuctionZip [redacted] *** [redacted] ***invaluable.com | auctionzip.comThe information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibitedIf you received this in error, please contact the sender and delete the material from any computer
Dear ***,To clarify, this company is not one of our online auction house partners meaning that their sales are not available for online bidding through our platformUsers cannot register to bid or place bids for these items through AuctionZip, so we would be unable to provide additional information about sale results that may be useful in your dispute [redacted] *'s does have a free auctioneer account on AuctionZip, which allows him to post listings that act as advertisements for upcoming sales (similar to an ad that might be placed in a local paper)We appreciate feedback such as yours and will review their account to ensure they are abiding by our listing policiesAs mentioned previously, we are not apprised of agreements between auctioneers and consignors, are are unable to offer any compensation for the items you consigned to this auction company.Sincerely,Customer CareAuctionZip [redacted]
Dear [redacted] ,Again, I do apologize that this matter has not been resolved soonerAs Invaluable is a platform, we do not have in our possession any of the items listed on the website and are not directly involved in any post-auction transactions such as payment or shippingIf we are notified by either a bidder or an auction house that one of the parties is being unresponsive, we are ready to step in and facilitate communication to work towards a resolution, and take escalated action as necessaryAs I stated in my previous message, please be assured that we have taken action on Affordable Luxury's account until this matter is resolved and will continue to work with Anna on sending checks to you for a refundI have shared your concerns with her as you've outlined in this complaint as well.Thank you,Customer Care ManagerInvaluable | AuctionZipo [redacted] ***f [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [While I understand that your company cannot be held responsible for the results of new auction houses you need to take responsibility for your high-pressure and unethical sales tactics which were coercive and not in keeping with the standards of US consumer protection lawsAs a new client my position was exceedingly vulnerable and largely dependent on the advice of your training staff which was evasive and misleading in response to multiple concerns and requests I raisedI am willing to waive the advertising fees but I would like my auction fee refunded in full because, while the service was rendered, the product delivered was not in keeping with what was marketed to me by your staff.] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hello, Due to a family emergency I was not able to submit my reply to Auction Holdings through the Revdex.com website within the day deadlineTherefore I have included my response herein: CLARIFICATIONS- As of January 1, I was no longer affiliated with [redacted] and any and all activity on my invaluable account ( [redacted] ) was unsanctioned by myselfSuch activity is in no way relevant to this complaint- I was acting as a sole proprietor and at sole risk for loss of property from the auction [redacted] held with Invaluable Auctions in December COMPLAINT- I routinely asked for specific information about the success [and sell-through] rates of new auction houses on invaluable and was repeatedly denied this informationI was met with great resistance by customer service staff when I inquired about it and instead was repeatedly told only that sales rates multiplied exponentially in second and third sales eventsDespite asking for it on separate occasions, the Auction House Growth Acceleration, Case Study was withheld from me until the sale I ended up listing with Invaluable was already set and runningThis was an unfair and deceptive practice according to the Massachusetts Consumer Protection Law which states such a practice is unfair or deceptive if “a business fails to tell you relevant information regarding their product or service or misleads you in any way." - Multiple members of Invaluable’s training and representative staff were insistent that I setup my auction as a live eventThough I brought up repeated objections to this method of auction there was still substantial and repeated pressure from Invaulable’s representatives to pursue this methodIt was repeatedly stated by different parties that high sale prices were note likely with a timed sale event, so - at great inconvenience and financial loss to myself [the staff] - we pursued the format of a live event though it failed significantly upon runningI was party to substantial financial losses [loss of property] due to the misleading advertising of Invaluable customer service staff which stated that higher prices would be achieved by a live auction event [where no such escalation of prices occurred]Because I was led to believe that higher prices would be achieved, when I did not see substantial indication that this greater success was eminent [as implied] several days before the event, I assumed there was something wrong with my business model and invested heavily in Invaluable advertising to attempt to recoup an attendance threshold that would be more likely to achieve these purported resultsInvaluable’s staff assured me that I was doing the right thing when I invested in such advertising, however when the live auction finally ran no higher sales WHATSOEVER occurredOur event would’ve been more likely to financially succeed with a timed auction as was my initial intention which was repeatedly discouraged by Invaluable customer service staff over a month periodAccording to Massachusetts Consumer Protection Law this was an unfair and deceptive practice which led to substantial loss of property to myself as a sole proprietor acting on behalf of [redacted] for June-Dec Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [ Dear Madam, Sir,Unfortunately, again you are presenting inaccurate information about this transaction.I only have an [redacted] .com website login, pictures of the earrings were presented at [redacted] .com website and placed all bids thru your website, purchase confirmation also came thru [redacted] .com Furthermore as far as I know I never dealt with " [redacted] " since besides [redacted] .com I have only been contacted by [redacted] Services to whom I have provided shipping information, and article was shipped by another third party as well as explained on all fraud attempt reports I have reported so far.Besides your attempt to blame the shipping company only proves how unprofessional you are, I still have original packaging, with plastic box, styrofoam and carton boxes which arrived perfectly fine.Article definitely do not match with pictures and description and I will not accept anything else than a full recovery of all costs related to this unlawful transaction.By the way it would seem more trustful if you can name who is answering me for further reference] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] No delivery was madeThere was no notification from any delivery serviceThey are lyingI disputed the charges with my bank on 8/29/They said I had to wait till 10/13/to recover my money if there was no responseSo I'm still waiting from them to free my moneyI am still out till then
Dear [redacted] , We are not in a position to process a refund for any amount that was paid to the auction house, as we did not collect these fundsWe have completed a review of their account and have decided to end our relationship with [redacted] ***You will notice that they have been removed from the list of auction house partners in our directory and all sales have been removed from siteWe do apologize for the frustrating experience you had with this auction houseIf there is any additional information that we can provide regarding this auction house and your transaction with them to assist you in other pursuits for resolving this matter, please do not hesitate to contact usSincerely,Customer CareInvaluable | AuctionZip [redacted] [email protected]
Dear [redacted] , Thank you for contacting us regarding the item you won in [redacted] Auction’s 8/saleI can see that you were just speaking with a member of our Customer Care team last night about this As a platform for auction houses, we are not directly involved in post-auction transactions such as payment or dispute resolutionWe are also not in possession of any items listed on our website, nor do we upload the catalogs or item descriptions listedWe are not able to issue a refund for your purchases since the funds were collected by the auction houseIn cases such as this, we are happy to assist with communication in hopes that both parties can reach a resolution, though the final outcome is at the discretion of the auction houseShould you wish to continue with other methods of resolving this, such as pursuing it legally or filing a claim with the shipping company, that is at your discretion Sincerely, -- Customer Care [redacted] | AuctionZip North America [redacted] ***
Dear ***,I understand that you won an item in an auction with [redacted] **., and I can confirm that they are one of our auction house partnersInvaluable and [redacted] are platforms for auction houses around the world to make their sales available for online biddingWe are not directly involved in any post auction transactions, including payment and shippingIf there is a dispute as to the amount charged for a transaction, you will need to work with the auction house to resolve this.I was unable to locate an account in our system with the email address [email protected], is there another email address that you may have created an account with? I also reviewed all of [redacted] Co.'s online sale results from and did not see any winning bidders with your name, email address, or phone numberIf you did win items through our online auction platform, please contact our Customer Care team by calling [redacted] or emailing [redacted] We'd be happy to search for your account using other information that you may have signed up with, and can reach out to the auction house on your behalf to facilitate a resolution if they have been unresponsive to you.Sincerely,Customer Care [redacted]
Dear [redacted] ,I sincerely apologize for any frustration caused by the emails you've been receiving from Invaluable and/or AuctionZipI was able to find accounts registered to your email address on both of our online auction platformsPlease be assured that we take your privacy very seriouslyWe have unsubscribed you from our mailing list and your email address has been added to our suppression list.Please don't hesitate to contact us should you receive another email, or with any further questions or concernsYou can contact us by emailing [redacted] Thank you,Customer CareInvaluable | AuctionZip [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear Mr [redacted] ,Please do reach out, we welcome a call to discuss your concerns further and would be happy to assist you with communicating with any of our auction house partnersAs expressed in my last response, though these sales are listed on Invaluable we are not in possession of the items nor do we upload the catalog information, approval is managed by each auction house and dispute resolution is at the discretion of each houseWe are not appraisers or art experts, though we do take feedback such as yours seriously and would like to further review any accounts that you believe to be listing informationWe extensively vet all new sellers before bringing them onto our platform and frequently conduct reviews of existing accountsWe look forward to hearing from you.Sincerely,Customer CareInvaluableNorth America [redacted] Europe + [redacted] ***
Dear Daniel,On October 18th we were able to get in touch with National Book Auctions about this matterWe tried to reach you by phone that afternoon to confirm that we spoke with the auction house and that they would be emailing you shortly, it looks like you were unavailable at the time and a message was left with WendyWe do see that the auction house sent an email explaining what action had been taken in regards to the items won in July, and that you responded to the points raised by the auction house with our Customer Care team copied on the messageAs a platform for auction houses, Invaluable is not directly involved in post-auction transactions such as payment or shippingWe are happy to assist in putting bidders and houses in touch with each other to discuss these matters, but dispute resolution is at the discretion of the auction houseIn this case, National Book Auctions has expressed that the items were offered at another auction and re-sold elsewhere since payment was not completed within the time frame in their terms and conditions.National Book's terms and conditions from this sale are available at the following link, the section titled Payment Options does include details about the house's right to offer items to other buyers if payment is not completed within days after the sale: https://secure.invaluable.com/rfa/rfaViewTerms.cfm?groupSettingsRef=05SP2S3INX&h...⇄ CareInvaluable | AuctionZip