Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***,Thank you for contacting us, I apologize for your frustrating experience with ** ***I can see that when you contacted our Customer Care team on 9/13, you had expressed that you already filed a chargeback and did not want the coinsWe reached out to the auction house on your behalf
to share your concern and the action you had taken** *** replied to us and stated that you were out of town when there was an attempted first deliveryThey expressed that if you are still interested in the coins they would be happy to re-send them if payment is made againOtherwise, from the house's side they have confirmed that the money has already been returned to youIf you have any further questions or concerns, or if this case is unresolved, please don't hesitate to contact us so that we can discuss the matter further.Sincerely,Customer CareInvaluable | AuctionZip###-###-####[email protected]
Dear [redacted],We reached out to [redacted] last week to get additional information about what action they had taken. The auction house explained that they were notified of the chargeback on 9/1, and on 9/3 they agreed to it. Since [redacted] did not dispute the chargeback you filed, they did not process a refund themselves as at that point the funds had already been taken out of their account. I believe that a member of our Customer Care team reached out to you on 9/29 to share this information and ask that you contact your bank about when the money would be returned to you, as the auction house expressed that they have conceded to the chargeback. As previously expressed, we are not directly involved in payment for won items so we are not in a position to contact your bank or to release any funds. If you need additional assistance communicating with the auction house, please contact our Customer Care team.Sincerely,Customer CareInvaluable | AuctionZip###-###-####
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Who has the authority to remove unpaid strikes from an account? I raised this issue with both National and yourselves but have not received any type of response in this matter. They have open disputes on both my account [redacted] and my partners [redacted]. Both of which have been resolved at this point, my partners more than 4 months ago.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I already answer part of why I do not accept INVALUABLE response.....thsi company knows that their are hundreds of people complaining in the media, about their business model, that sales fakes, and people are robbed of their money.I and others, do not have any relationship with the auctions houses that INVALUABLE works with, in order for someone to buy an antique, or a jewel through an auction house, is their reputation that makes you decide to bid or not, who in their sane estate of mine will buy an item from an unknown auction agent or house, without knowing who they are.....it is the work, and has to be of INVALUABLE to do, they have to choose who they work with, they have to select with a very important and difficult selection who they work with, they can not just go around accepting auctions from everyone that says is an auctioneer,they charge a commission to buyer and sellers, they are the ones that send everyday dozens of mails, offering auctions, saying that ...YOU HAVE BEEN APPROVED! To bid in this auction, in many of their mails, the name of INVALUABLE, when you open the catalogue any of them, it is their name, fully that appears, the auction house, is written in small letter. It is them who send the buyer, the confirmation of the purchase, and the amount to be pay, it is them, when you are delayed in paying that write to you, saying that you have an invoice without payment. They send mails, with everything that has to do with auctions, that promotes the bidding, offer courses on different matters relating to antiques, the relation, at least mine, with the auction houses that they represent is none.....only to tell them where to ship the items, in INVALUABLE page, you can pay with a credit card, or send a money transfer. They have a keep a list of every item you have bought, date, price, and if paid or not. i have dozen of mails from them, but I do not know how to send them to yours, if you indicate how, I will do it. this business is a fraud, and the sad part is that they know it, and they keep robbing people. thanks, i have dozen of mails from them that I could make available to yours, but their are so many, that if you tell me how to do it, I will deliver them
Regards,
[redacted]
Dear [redacted], I apologize that you feel you were misguided during the process of coming onboard with us and posting your first sale. I do see that [redacted] ran another auction at the end of April, and we hope that Wunderly continues to work with us in the future. New auction houses do gain...
more traction as additional auctions are posted and their bidder base on our platform continues to grow. To increase interest in a sale, we do offer a variety of optional advertising options that houses can take advantage of. I understand that you are frustrated with the results of [redacted]’ first auction in December, but we are not in a position to offer compensation for the listing fee or advertising which was purchased, as these are fees for services which were provided. In Section 12 of the MSA that was signed, you agreed to the disclaimers, limitation of liability, and indemnification clauses that were set forth. We cannot guarantee monetary results from your auction and cannot be held liable for damages of any kind, including perceived lost profits or lost revenue. Regards,Customer CareInvaluable | AuctionZip[redacted]
Hi [redacted], Thank you for contacting us. It looks like the eight items you mention were won with the auction house [redacted] during sales on 8/14, 8/24 and 8/31. I understand that after receiving the 5 items from the 8/24 sale, you requested to cancel the transaction for the item from the 8/31...
sale before it was delivered to you. In addition to that, it sounds like you are interesting in returning and being refunded for lots 345, 387, and 465 from the 8/24 sale. As a platform for auction houses, we are not directly involved in post-auction transactions such as payment or dispute resolution. We are not able to issue a refund for your purchases since the funds were collected by the auction house, however, we are happy to assist with communication in hopes that both parties can reach a resolution. It sounds as though you may have already initiated other means of receiving a refund, which is at your discretion. We will have a Team Lead from our Buyer Support team follow up with you tomorrow to gather some more details about your transactions and any recent communication that you've had directly with [redacted]. Sincerely, Customer Care Invaluable | AuctionZip [redacted]
[redacted]
[redacted]
[redacted] * [redacted]
Hi [redacted],Thank you for contacting us and sharing feedback about your experience with [redacted]. I did find an account under [redacted] Auctions on AuctionZip, though it has not been active recently. It looks like [redacted] has not run an online auction through our platform since November 2016, and...
has not posted any advertisements on his AuctionZip account in a few months. I was also not able to locate a user account registered to your email address. Based on this information, it does not appear that you placed a bid through AuctionZip or Invaluable. We do appreciate you taking the time to make us aware of your communication with [redacted]. We are managing a community and expect both our auction houses and bidders to communicate respectfully. We will log your concern on his account so that we can discuss expectations with him should he start to use our platform again.Sincerely,Customer CareAuctionZip | Invaluable[redacted]
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]I have contacted [redacted] and [redacted] which is who my account is with. Your company was listed on [redacted] website and was the only way to contact Better Business on that site. Please encourage them to resolve this by refunding the $431 minus shipping costs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
No delivery was made. There was no notification from any delivery service. They are lying. I disputed the charges with my bank on 8/29/2016. They said I had to wait till 10/13/2016 to recover my money if there was no response. So I'm still waiting from them to free my money. I am still out 2500.00 till then.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} Dear Olivier, I understand that you are unhappy with the item you received, and are in disagreement with the auction house regarding whether it was misrepresented through the photographs in the catalog or damaged in shipment. As expressed in our previous response, Invaluable is unable to fulfill your request for a refund of all costs related to this transaction, as we did not collect payment for the item. Any further action you may want to pursue is at your discretion. Sincerely, -- Customer Care Invaluable | AuctionZip North America 617-746-9800 Europe +44 (0) 1983 559 850 Australia +61-2- 8310 4003
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
While I did receive a response from both yourself and the auction house neither were satisfactory. I replied to both more than a week ago and yet again have not received any type of return communication. This is unacceptable on both companies parts.
Regards,
[redacted]
Dear [redacted], We are not in a position to process a refund for any amount that was paid to the auction house, as we did not collect these funds. We have completed a review of their account and have decided to end our relationship with [redacted]. You will notice that they have been removed from the list of auction house partners in our directory and all sales have been removed from site. We do apologize for the frustrating experience you had with this auction house. If there is any additional information that we can provide regarding this auction house and your transaction with them to assist you in other pursuits for resolving this matter, please do not hesitate to contact us. Sincerely,Customer CareInvaluable | AuctionZip[redacted][email protected]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Hello, Due to a family emergency I was not able to submit my reply to Auction Holdings through the Revdex.com website within the 10 day deadline. Therefore I have included my response herein: CLARIFICATIONS- As of January 1, 2016 I was no longer affiliated with [redacted] and any and all activity on my invaluable account ([redacted]) was unsanctioned by myself. Such activity is in no way relevant to this complaint. - I was acting as a sole proprietor and at sole risk for loss of property from the auction [redacted] held with Invaluable Auctions in December 2015. COMPLAINT- I routinely asked for specific information about the success [and sell-through] rates of new auction houses on invaluable and was repeatedly denied this information. I was met with great resistance by customer service staff when I inquired about it and instead was repeatedly told only that sales rates multiplied exponentially in second and third sales events. Despite asking for it on 5 separate occasions, the Auction House Growth Acceleration, Case Study was withheld from me until the sale I ended up listing with Invaluable was already set and running. This was an unfair and deceptive practice according to the Massachusetts Consumer Protection Law which states such a practice is unfair or deceptive if “a business fails to tell you relevant information regarding their product or service or misleads you in any way." - Multiple members of Invaluable’s training and representative staff were insistent that I setup my auction as a live event. Though I brought up repeated objections to this method of auction there was still substantial and repeated pressure from Invaulable’s representatives to pursue this method. It was repeatedly stated by different parties that high sale prices were note likely with a timed sale event, so - at great inconvenience and financial loss to myself [the staff] - we pursued the format of a live event though it failed significantly upon running. I was party to substantial financial losses [loss of property] due to the misleading advertising of Invaluable customer service staff which stated that higher prices would be achieved by a live auction event [where no such escalation of prices occurred]. Because I was led to believe that higher prices would be achieved, when I did not see substantial indication that this greater success was eminent [as implied] several days before the event, I assumed there was something wrong with my business model and invested heavily in Invaluable advertising to attempt to recoup an attendance threshold that would be more likely to achieve these purported results. Invaluable’s staff assured me that I was doing the right thing when I invested in such advertising, however when the live auction finally ran no higher sales WHATSOEVER occurred. Our event would’ve been more likely to financially succeed with a timed auction as was my initial intention which was repeatedly discouraged by Invaluable customer service staff over a 4 month period. According to Massachusetts Consumer Protection Law this was an unfair and deceptive practice which led to substantial loss of property to myself as a sole proprietor acting on behalf of [redacted] for June-Dec 2015. Regards,
[redacted]
Dear [redacted],I understand that you are in a dispute with [redacted]'s Auctions in Geneva, NY in regards to items that you consigned to this auction company. AuctionZip is not involved in consignment agreements between auctioneers and their consigners, and there is no financial compensation that we can offer...
for the items that [redacted]'s Auctions sold on your behalf. After reviewing [redacted]'s account, I can confirm that this auction company is not one of our online auction house partners, so the sale your items were in was not available for bidding through our platform - because of this we are not able to offer any further information about the price items were sold for either. It does appear that [redacted]'s offers online bidding though another platform, [redacted], and they may be able to provide more details about sales results if that would assist you in any way.If you have a contract that was signed by yourself and the auction company which outlines the terms of your agreement, we would recommend you pursue this avenue in whichever way you see fit. While we do offer tools on AuctionZip to find auctioneers and auctions near you, consignment agreements are solely between the consignor and the auctioneer.Sincerely,Customer CareAuctionZip[redacted]
Hi [redacted],Dispute resolution, including removal of unpaid item strikes as the result of a dispute, is at the discretion of the auction house. As each auction house has their own terms and conditions, they are responsible for managing disputes if items are not paid for, and if items do end up paid for after a dispute has been closed then the house notifies Invaluable to remove the strikes. [redacted]s has expressed that as they were unable to collect payment on these items following the auction in July and needed to re-list the items in a future sale, the strikes should remain as the transaction was not completed.Sincerely,Customer CareInvaluable | AuctionZip
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[While I understand that your company cannot be held responsible for the results of new auction houses you need to take responsibility for your high-pressure and unethical sales tactics which were coercive and not in keeping with the standards of US consumer protection laws. As a new client my position was exceedingly vulnerable and largely dependent on the advice of your training staff which was evasive and misleading in response to multiple concerns and requests I raised. I am willing to waive the advertising fees but I would like my auction fee refunded in full because, while the service was rendered, the product delivered was not in keeping with what was marketed to me by your staff.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***,Thank you for contacting us, I apologize for your frustrating experience with ** ***I can see that when you contacted our Customer Care team on 9/13, you had expressed that you already filed a chargeback and did not want the coinsWe reached out to the auction house on your behalf
to share your concern and the action you had taken** *** replied to us and stated that you were out of town when there was an attempted first deliveryThey expressed that if you are still interested in the coins they would be happy to re-send them if payment is made againOtherwise, from the house's side they have confirmed that the money has already been returned to youIf you have any further questions or concerns, or if this case is unresolved, please don't hesitate to contact us so that we can discuss the matter further.Sincerely,Customer CareInvaluable | AuctionZip###-###-####[email protected]
Dear [redacted],We reached out to [redacted] last week to get additional information about what action they had taken. The auction house explained that they were notified of the chargeback on 9/1, and on 9/3 they agreed to it. Since [redacted] did not dispute the chargeback you filed, they did not process a refund themselves as at that point the funds had already been taken out of their account. I believe that a member of our Customer Care team reached out to you on 9/29 to share this information and ask that you contact your bank about when the money would be returned to you, as the auction house expressed that they have conceded to the chargeback. As previously expressed, we are not directly involved in payment for won items so we are not in a position to contact your bank or to release any funds. If you need additional assistance communicating with the auction house, please contact our Customer Care team.Sincerely,Customer CareInvaluable | AuctionZip###-###-####
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Who has the authority to remove unpaid strikes from an account? I raised this issue with both National and yourselves but have not received any type of response in this matter. They have open disputes on both my account [redacted] and my partners [redacted]. Both of which have been resolved at this point, my partners more than 4 months ago.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I already answer part of why I do not accept INVALUABLE response.....thsi company knows that their are hundreds of people complaining in the media, about their business model, that sales fakes, and people are robbed of their money.I and others, do not have any relationship with the auctions houses that INVALUABLE works with, in order for someone to buy an antique, or a jewel through an auction house, is their reputation that makes you decide to bid or not, who in their sane estate of mine will buy an item from an unknown auction agent or house, without knowing who they are.....it is the work, and has to be of INVALUABLE to do, they have to choose who they work with, they have to select with a very important and difficult selection who they work with, they can not just go around accepting auctions from everyone that says is an auctioneer,they charge a commission to buyer and sellers, they are the ones that send everyday dozens of mails, offering auctions, saying that ...YOU HAVE BEEN APPROVED! To bid in this auction, in many of their mails, the name of INVALUABLE, when you open the catalogue any of them, it is their name, fully that appears, the auction house, is written in small letter. It is them who send the buyer, the confirmation of the purchase, and the amount to be pay, it is them, when you are delayed in paying that write to you, saying that you have an invoice without payment. They send mails, with everything that has to do with auctions, that promotes the bidding, offer courses on different matters relating to antiques, the relation, at least mine, with the auction houses that they represent is none.....only to tell them where to ship the items, in INVALUABLE page, you can pay with a credit card, or send a money transfer. They have a keep a list of every item you have bought, date, price, and if paid or not. i have dozen of mails from them, but I do not know how to send them to yours, if you indicate how, I will do it. this business is a fraud, and the sad part is that they know it, and they keep robbing people. thanks, i have dozen of mails from them that I could make available to yours, but their are so many, that if you tell me how to do it, I will deliver them
Regards,
[redacted]
Dear [redacted], I apologize that you feel you were misguided during the process of coming onboard with us and posting your first sale. I do see that [redacted] ran another auction at the end of April, and we hope that Wunderly continues to work with us in the future. New auction houses do gain...
more traction as additional auctions are posted and their bidder base on our platform continues to grow. To increase interest in a sale, we do offer a variety of optional advertising options that houses can take advantage of. I understand that you are frustrated with the results of [redacted]’ first auction in December, but we are not in a position to offer compensation for the listing fee or advertising which was purchased, as these are fees for services which were provided. In Section 12 of the MSA that was signed, you agreed to the disclaimers, limitation of liability, and indemnification clauses that were set forth. We cannot guarantee monetary results from your auction and cannot be held liable for damages of any kind, including perceived lost profits or lost revenue. Regards,Customer CareInvaluable | AuctionZip[redacted]
Hi [redacted], Thank you for contacting us. It looks like the eight items you mention were won with the auction house [redacted] during sales on 8/14, 8/24 and 8/31. I understand that after receiving the 5 items from the 8/24 sale, you requested to cancel the transaction for the item from the 8/31...
sale before it was delivered to you. In addition to that, it sounds like you are interesting in returning and being refunded for lots 345, 387, and 465 from the 8/24 sale. As a platform for auction houses, we are not directly involved in post-auction transactions such as payment or dispute resolution. We are not able to issue a refund for your purchases since the funds were collected by the auction house, however, we are happy to assist with communication in hopes that both parties can reach a resolution. It sounds as though you may have already initiated other means of receiving a refund, which is at your discretion. We will have a Team Lead from our Buyer Support team follow up with you tomorrow to gather some more details about your transactions and any recent communication that you've had directly with [redacted]. Sincerely, Customer Care Invaluable | AuctionZip [redacted]
[redacted]
[redacted]
[redacted] * [redacted]
Hi [redacted],Thank you for contacting us and sharing feedback about your experience with [redacted]. I did find an account under [redacted] Auctions on AuctionZip, though it has not been active recently. It looks like [redacted] has not run an online auction through our platform since November 2016, and...
has not posted any advertisements on his AuctionZip account in a few months. I was also not able to locate a user account registered to your email address. Based on this information, it does not appear that you placed a bid through AuctionZip or Invaluable. We do appreciate you taking the time to make us aware of your communication with [redacted]. We are managing a community and expect both our auction houses and bidders to communicate respectfully. We will log your concern on his account so that we can discuss expectations with him should he start to use our platform again.Sincerely,Customer CareAuctionZip | Invaluable[redacted]
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]I have contacted [redacted] and [redacted] which is who my account is with. Your company was listed on [redacted] website and was the only way to contact Better Business on that site. Please encourage them to resolve this by refunding the $431 minus shipping costs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
No delivery was made. There was no notification from any delivery service. They are lying. I disputed the charges with my bank on 8/29/2016. They said I had to wait till 10/13/2016 to recover my money if there was no response. So I'm still waiting from them to free my money. I am still out 2500.00 till then.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} Dear Olivier, I understand that you are unhappy with the item you received, and are in disagreement with the auction house regarding whether it was misrepresented through the photographs in the catalog or damaged in shipment. As expressed in our previous response, Invaluable is unable to fulfill your request for a refund of all costs related to this transaction, as we did not collect payment for the item. Any further action you may want to pursue is at your discretion. Sincerely, -- Customer Care Invaluable | AuctionZip North America 617-746-9800 Europe +44 (0) 1983 559 850 Australia +61-2- 8310 4003
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
While I did receive a response from both yourself and the auction house neither were satisfactory. I replied to both more than a week ago and yet again have not received any type of return communication. This is unacceptable on both companies parts.
Regards,
[redacted]
Dear [redacted], We are not in a position to process a refund for any amount that was paid to the auction house, as we did not collect these funds. We have completed a review of their account and have decided to end our relationship with [redacted]. You will notice that they have been removed from the list of auction house partners in our directory and all sales have been removed from site. We do apologize for the frustrating experience you had with this auction house. If there is any additional information that we can provide regarding this auction house and your transaction with them to assist you in other pursuits for resolving this matter, please do not hesitate to contact us. Sincerely,Customer CareInvaluable | AuctionZip[redacted][email protected]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Hello, Due to a family emergency I was not able to submit my reply to Auction Holdings through the Revdex.com website within the 10 day deadline. Therefore I have included my response herein: CLARIFICATIONS- As of January 1, 2016 I was no longer affiliated with [redacted] and any and all activity on my invaluable account ([redacted]) was unsanctioned by myself. Such activity is in no way relevant to this complaint. - I was acting as a sole proprietor and at sole risk for loss of property from the auction [redacted] held with Invaluable Auctions in December 2015. COMPLAINT- I routinely asked for specific information about the success [and sell-through] rates of new auction houses on invaluable and was repeatedly denied this information. I was met with great resistance by customer service staff when I inquired about it and instead was repeatedly told only that sales rates multiplied exponentially in second and third sales events. Despite asking for it on 5 separate occasions, the Auction House Growth Acceleration, Case Study was withheld from me until the sale I ended up listing with Invaluable was already set and running. This was an unfair and deceptive practice according to the Massachusetts Consumer Protection Law which states such a practice is unfair or deceptive if “a business fails to tell you relevant information regarding their product or service or misleads you in any way." - Multiple members of Invaluable’s training and representative staff were insistent that I setup my auction as a live event. Though I brought up repeated objections to this method of auction there was still substantial and repeated pressure from Invaulable’s representatives to pursue this method. It was repeatedly stated by different parties that high sale prices were note likely with a timed sale event, so - at great inconvenience and financial loss to myself [the staff] - we pursued the format of a live event though it failed significantly upon running. I was party to substantial financial losses [loss of property] due to the misleading advertising of Invaluable customer service staff which stated that higher prices would be achieved by a live auction event [where no such escalation of prices occurred]. Because I was led to believe that higher prices would be achieved, when I did not see substantial indication that this greater success was eminent [as implied] several days before the event, I assumed there was something wrong with my business model and invested heavily in Invaluable advertising to attempt to recoup an attendance threshold that would be more likely to achieve these purported results. Invaluable’s staff assured me that I was doing the right thing when I invested in such advertising, however when the live auction finally ran no higher sales WHATSOEVER occurred. Our event would’ve been more likely to financially succeed with a timed auction as was my initial intention which was repeatedly discouraged by Invaluable customer service staff over a 4 month period. According to Massachusetts Consumer Protection Law this was an unfair and deceptive practice which led to substantial loss of property to myself as a sole proprietor acting on behalf of [redacted] for June-Dec 2015. Regards,
[redacted]
Dear [redacted],I understand that you are in a dispute with [redacted]'s Auctions in Geneva, NY in regards to items that you consigned to this auction company. AuctionZip is not involved in consignment agreements between auctioneers and their consigners, and there is no financial compensation that we can offer...
for the items that [redacted]'s Auctions sold on your behalf. After reviewing [redacted]'s account, I can confirm that this auction company is not one of our online auction house partners, so the sale your items were in was not available for bidding through our platform - because of this we are not able to offer any further information about the price items were sold for either. It does appear that [redacted]'s offers online bidding though another platform, [redacted], and they may be able to provide more details about sales results if that would assist you in any way.If you have a contract that was signed by yourself and the auction company which outlines the terms of your agreement, we would recommend you pursue this avenue in whichever way you see fit. While we do offer tools on AuctionZip to find auctioneers and auctions near you, consignment agreements are solely between the consignor and the auctioneer.Sincerely,Customer CareAuctionZip[redacted]
Hi [redacted],Dispute resolution, including removal of unpaid item strikes as the result of a dispute, is at the discretion of the auction house. As each auction house has their own terms and conditions, they are responsible for managing disputes if items are not paid for, and if items do end up paid for after a dispute has been closed then the house notifies Invaluable to remove the strikes. [redacted]s has expressed that as they were unable to collect payment on these items following the auction in July and needed to re-list the items in a future sale, the strikes should remain as the transaction was not completed.Sincerely,Customer CareInvaluable | AuctionZip
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[While I understand that your company cannot be held responsible for the results of new auction houses you need to take responsibility for your high-pressure and unethical sales tactics which were coercive and not in keeping with the standards of US consumer protection laws. As a new client my position was exceedingly vulnerable and largely dependent on the advice of your training staff which was evasive and misleading in response to multiple concerns and requests I raised. I am willing to waive the advertising fees but I would like my auction fee refunded in full because, while the service was rendered, the product delivered was not in keeping with what was marketed to me by your staff.]
Regards,
[redacted]